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Technician, IT Support

Your career’s within reach at the largest private IT employer in Quebec!

Are you an IT enthusiast and no technical problem can stop you?

Does the idea of joining a team that serves more than 48,000 employees and provides them with an outstanding customer experience every day appeal to you?

Now’s the time to share your talent with us!

An overview of your day-to-day

• Provide a distinctive technical support by telephone experience to colleagues needing your expertise in IT support
• Diagnose technical problems by supporting first-call resolution and manage the incident lifecycle
• Document all technical assistance
• Help resolve incidents, prepare computer equipment and provide customer service at one of our IT helpdesks.

Professional profile we’re looking for

• Experience in customer service and a desire to provide a distinctive user experience
• Vocational diploma in IT or equivalent training
• Good knowledge of computer hardware, devices, printers, mobility, phone systems, specialized software, messaging systems, network and communications management
• Availability to work day, evening and weekend hours as required according to the team’s needs

Why choose the IT Service Centre team?

• Opportunity to be part of a team as well as a dedicated IT community
• Opportunity to grow and evolve under the guidance of our training programs and our managers
• Positive work environment that encourages teamwork and the development of an active social life
• Flexible schedule that promotes work-family balance
• Competitive salary, a full range of benefits covering you and your family, and many discounts offered by different partners.

Why choose Desjardins?

• Among the Best Employers in Canada
• One of Canada’s top 100 employers (2021) according to MediaCorp Canada
• One of the world’s 100 best employers in 2020, according to Forbes magazine

We don’t offer you a job. We offer you job satisfaction. There’s a difference.

We are seeking a Software Developer for the Canadian Digital Banking Engineering team.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Work with product owners and business system analysts to refine ticket requirements in JIRA and Confluence, review pull requests, and implement documented designs.
• Develop high-quality code by reviewing work with designer and product owners and resolving any issues quality assurance testers.
• Collaborate closely with a team of iOS, Android, and backend developers to work on both new features and incremental improvements to the bank’s flagship mobile app
• Adheres to and demonstrates good coding conventions and best practices, and helps to maintain the architecture of the project
• Stays on top of reviewing others’ code, actively contributing suggestions and catching potential issues
• Always works to balance user experience, performance (client and backend), and security
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3+ years of experience in software development and supporting complex large-scale customer facing platforms
• Proficient in Java to support Enterprise Applications and Services
• Work experience as a Java developer with a preference for Java 8-17/Spring, web-based information technology principles, and system integration methodologies and standards.
• Experience in working with scalable containerized systems in public cloud (Azure and GKE/GCP)
• Have a proficient understanding of code versioning tools, such as Git
• 3+ years of experience in building public and internal REST APIs in line with Spring methodologies and hands-on experience with 3+ of those years working with Spring Boot microservice architecture
• Strong experience with APM tools, such as Dynatrace, Splunk, etc.
• Comfortable using Jira, Confluence, Jenkins, Bitbucket, Launch Darkly, etc.
• Ability to quickly analyze the available data and find the root cause of the problem during production issues.
• Suggest improvements to supported applications and systems as needed
• Knowledge of a variety of frameworks (server side, browser side, desktop etc.) as well as high aptitude for diving in and picking up new things
• Ability to quickly analyze the available data and find the root cause of the problem during production issues.
• Suggest improvements to supported applications and systems as needed
• Well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments
• Proven ability to translate ideas into technical and business realities, and to map technology to business problems.
• Understanding of software quality assurance principles

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

We are looking for a Product Coordinator who will collaborate effectively with cross-functional teams, mainly UI/UX Design and the Development teams to deliver exceptional digital products including, but not limited to software and mobile applications, and websites.

Key Responsibilities:

• Collaborate with stakeholders to define product vision, strategy, and roadmap.
• Communicate the above to both design and development teams
• Work closely with UI/UX designers to translate product requirements into intuitive and visually appealing user interfaces.
• Communicate technical requirements of the project to the development team
• Partner with software developers to ensure that design specifications are accurately implemented.
• Facilitate communication between design and development teams, address technical challenges, and provide clarifications as needed.
• Develop project plans, timelines, and budgets in collaboration with project management teams.
• Monitor project progress, identify risks, and proactively address issues to ensure timely delivery of project milestones.
• Provide progress reports to management
• Serve as a liaison between design, development, project management, and other cross-functional teams.
• Facilitate meetings, coordinate project timelines, and ensure alignment on project goals and deliverables.
• Work with quality assurance teams to ensure that products meet quality standards and are free of defects.
• Coordinate release schedules and monitor post-launch performance to identify opportunities for optimization.
• Ensure documentation related to the project, including technical manuals, website or application functionality and user guides.

Requirements

Benefits

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

Jurisdiction: Civic Middle Management 

Division: Technology 

Department: Technology 

Hourly Salary: $42.29 - $52.80 

Annual Salary: $80,630 - $100,669

PURPOSE OF THE POSITION:

Design, Develop and Enhance rich COBOL, .Net, and Java user-interface applications with middle-tier (messaging) and other back-end processes and applications, in a large, complex, transactional based environment.

POSITION ACCOUNTABILITIES:

• Gather, refine, and document system requirements to ensure functionalities follow best practice methodologies
• Code, test, document and deliver requested functionality changes or enhancements to new or existing enterprise applications
• Produce technical documentation (i.e. requirements, design documents, turnover documentation, test plans) for requested functionality changes or enhancements
• Work within established CP software development standards and configuration management procedures and processes
• Assist in the creation of the system design and functional specifications
• Provide Functional Support for applications as needed
• Participate in weekly rotational on call support
• Responsible for developing and testing solutions, coordinate the implementation and completion of recommended specifications application
• Provide code and database administration in live and test environments
• Write technical procedures and documentation for the applications including operations, user guide, etc.
• Participate in meetings with team to discuss progress and issues to be resolved, and report progress on a weekly basis to the Manager and perform various other duties as required

POSITION REQUIREMENTS:

• University Degree or Diploma in Computer Science, Information Systems or equivalent Application development experience
• 5+ years of COBOL Application Development experience
• 5+ years of Java Application Development experience
• Excellent knowledge of any relational databases and SQL technologies
• Experience working closely with the business to arrive at an optimal solution in terms of functionality, timelines, and implementation

NICE TO HAVE:

• Experience with developing .Net applications
• Experience withpatterns such as MVC, REST, and dependency injection
• Experience with Micro Focus Visual COBOL and Object Oriented COBOL
• Experience with Micro Focus Visual COBOL COBJVM integration
• Experience with COBOL Embedded SQL.
• Experience with MQ messaging or other messaging systems
• Working proficiency with Linux in server environments
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Integration using JSON and XML based web services and MQ
• Advanced SQL – modeling, advanced query writing, tuning/optimization of queries
• Experience with Tomcat, Web sphere Application Server or similar application servers
• Experience with agile development methodologies
• Experience in the Spring Framework
• Experience with test-driven development

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Employer Funded Retirement Plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Job Summary:
We are seeking a DevOps Platform Engineer to join our Platform Engineering team. Our Platform Engineering team is a DevOps discipline with the goal of delivering innovative, automated, and self-service platforms using cost-effective technologies to meet the needs of autonomous product development teams (Tribes & Squads). The ideal candidate will have a strong understanding of software development as well as DevOps principles and practices, including some experience with cloud computing platforms such as AWS, GCP, or Azure and a strong development mindset.

In this role, you will be responsible for the development, implementation, and maintenance of platform and software solutions. You will assist in the development of software and tools in support of design, infrastructure, and technology platforms, including operating systems, networks, databases, and cloud-based and internet-related tools. You will also analyze software performance to ensure the highest level of systems and infrastructure availability.

Key Responsibilities:

• Develops complex solutions on cloud platforms to integrate, deploy, and manage cloud services.
• Collaborates with the Platform Engineering team to design and implement software solutions in a secure, robust and scalable way.
• Collaborates with development teams to understand application requirements and optimize delivery processes to increase engineering productivity.
• Configures cloud services to meet the current business needs of stakeholders and contributes to building continuous integration and continuous delivery (CI/CD) pipelines for application deployments.
• Completes tasks that contribute to the construction, monitoring, support, and management of foundation platforms used to enable successful application deployments and integrations.
• Conducts routine audits of internal processes, and identifies opportunities for improvement and efficiency.
• Maintains comprehensive documentation for configurations, processes, and procedures.
• Understands the importance of fast feedback cycles and early discovery of bugs.
• Quantifies the costs of low-productivity development environments that waste time waiting for slow builds, tests, and CI/CD pipelines.
• Organizes the data required to understand, troubleshoot, and improve essential development processes like builds, tests, and CI/CD pipelines.
• Uses data to proactively improve the reliability of the development toolchain.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about learning, automating, challenging the status quo and developing innovative solutions to solve business problems.
• Strong understanding of computer science principles, algorithms, and data structures.
• Experience with concurrent programming concepts, such as channels and go routines.
• Golang programming experience is a must.
• Experienced in CI/CD tools such as GitHub Action, Jenkins.
• Experience with automated testing and continuous integration.
• Familiarity with cloud-native technologies, such as Kubernetes and Docker.
• Strong problem-solving and analytical skills.
• Excellent collaboration and communication skills.
• Ability to work independently and as part of a team.
   

Minimum Requirements:

• Bachelor’s degree in Computer Science required
• 2+ years of experience developing applications using the Go programming language
• 2+ Experience with CI/CD tools such as Jenkins or GitHub Actions
• 1-2 years of experience in DevOps and cloud computing platforms AWS, GCP or Azure

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Hourly Rate/Salary: $ 45.87 - $ 61.16
Hours of Work: 35 
Work Location: Civic Centre 
Organization Unit: CPS/Architecture & Innovation 
Department/Division/Section: CPS/Corporate Services Dept , CPS/IT Division , Architecture & Innovation 
Non-Union/Union: Non Union 

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act. 

We arelooking for aSenior FTM / IIB Developerto join the application development team. You will be responsible for delivering applications designed to resolve business system needs while working closely with various partners across IT. Duties include design and development for FTM applications in a WMB/IIB environment. You will be involved in all aspects of the development and or maintenance process within a well-established team. The preferred candidate would have experience working directly with the IBM FTM (Financial Transaction Manager) product. 

 
What will you do? 

• Design, code, peer-review code and document applications in an FTM/IIB environment 
• Execute unit test, system and integration test 
• Provide consulting services on new initiatives (small to large of varying complexity) 
• Assess, research and analyze business and system needs, exploring alternative options to recommend technology solutions and designs that meet sponsor needs including component reusability, data sharing and security 
• Prepares high level and detailed technical specifications for small to medium projects in accordance with security and architecture documentation objectives 
• Together with the Architect and BA, determines best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives 
• If required, develops criteria for and participates in the evaluation of 3rd party vendors and software as well as due diligence exercises 
• Carry support pager on the rotational basis 

 
What do you need to succeed? 

• 5+ years of experience in an application development role using IBM IIB 
• 2+ years of experience in application development role using IBM FTM 
• 2+ years of programming experience with ESQL.  
• 1+ years of Java programming experience. 
• DB/2 & SQL Experience and or Knowledge 
• Experience/Understanding of ‘Automated Build/Deploy process through Jenkins’ and familiar or experience with the DevOps / Agile Methodology 
• Knowledge of multiple platforms e.g. z/OS, UNIX, Client/Server and the ability to select appropriate one to meet business needs 
• Core Java and Calling RESTFul APIs from IIB nice to have

What's in it for you?
 

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

As a Software Developer -Test Automation you’ll be working on our Platform Migration team at the Scotia Digital. You’ll work closely with multiple scrum teams to evangelize an emphasis on quality. You’ll contribute to highly applauded in house automation frameworks for UI, Microservices and Performance test.

Is this role right for you? In this role you will:

• You have an experience developing test automation frameworks in Java, python or React JS
• You have written moderate to complex code/scripts to test systems.
• Responsible for designing, developing and maintaining a modular, extensible and reusable test automation framework to enable the continuous testing in a DevOps environment
• Developing code to automate the testing (Unit/ Integration) of micro services (Rest APIs) and ensuring the adequate test coverage of the application code
• Partner with development engineers during story and task breakdown to develop test approach that effectively cover the functional and performance characteristics of a feature
• Building, maintaining, and improving the existing automation framework, test harness, and processes
• Be/become a SME on usage of entire application suite, processes, workflows, etc
• Working with Engineering team Management to improve the testing process
• Understanding of enterprise software design principles – architecture, design patterns, OOP
• Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Good knowledge and experience in Java/ J2EE – at least 3 years
• Good knowledge and experience in Spring Boot – at least 2 years
• Strong knowledge of object-oriented software development best practices
• Strong experience in developing Unit Tests and Integration Tests using testing frameworks such as JUnit, TestNG, and RestAssured – at least 2 years
• Experience working in a DevOps environment. Experience with Java Build Tools: Maven or Gradle
• Familiarity with OpenAPI Specification(OAS)/ Swagger, YAML, JSON
• Knowledge/ experience in Java ORM Frameworks such as Hibernate, Spring DAO
• Exposure to RDBMS such as Oracle or DB2. Knowledge and experience with SQL queries
• Nice to have: experience in building, integrating and deploying web services (REST/ SOAP/JSON/XML)

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.