Main Purpose & Function

This position works within the Animal Services Department in a fast paced customer service oriented front line environment. The incumbent is responsible for dispatching Animal Control Officers in the field, operating a switchboard, communicating on a radio system and performing a wide variety of clerical duties. Employees of Animal Services operate under non-standard hours of work with established hours of 8:00am – 8:00pm, including weekends. An unrestricted availability to work within the non-standard hours of operation is highly desirable. 

Specific Duties & Responsibilities

Duties include: preparing and processing various forms and documents including dog license applications and renewals, investigative statements and reports, animal impound forms, adoption applications and all other documents related to the department’s administrative process. Process incoming office mail and emails. Attend front line customer service and reception including dispatch, operating a switchboard and responding to public inquiries regarding the Animal Control Bylaw and kennel processes. Attend incoming complaints and dispatch calls for the Animal Control Officers while practicing efficiency and diplomacy.  Check daily cash deposits and process all related documents and reports. Create and maintain office files for consistent and accurate data tracking. Perform duties with little supervision and make independent decisions based on knowledge of departmental and City Policies and Procedures. Work with various departments and agencies, both internally and externally, in the City of Vancouver.

Qualifications

• Completion of Grade 12 including or supplemented by related administrative and standard software courses, or an equivalent combination of training and experience.
• Knowledge of dog related issues including various dog breeds and kennel procedures is an asset.
• Knowledge of the Animal Control By-Law no. 9150 and the related prosecution process is an asset.
• Working knowledge of the geography of Vancouver including streets, parks and schools, is preferred,
• Working knowledge of Word, Excel and Outlook along with the ability to work with multiple programs simultaneously. 
• Previous exposure to Amanda, SAP, VanMap, Cisco and Lagan along with experience in the City’s accounting processes including deposits and time entry is preferred.
• Proven ability to multitask a high volume workload in a fast paced, high functioning administrative environment with frequent interruptions and shifting priorities.
• Demonstrates excellent communication skills to deal tactfully and effectively with the public, coworkers and supervisors.
• Experience in payment processing and balancing daily to an account session and float is an asset.
• Applicants are preferred to have considerable related clerical experience with computerized record keeping systems as well as excellent organizational skills, attention to detail, effective keyboarding and accurate data entry.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Application Close: March 7, 2024

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  

IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

At Intact Public Entities, we’re ensuring our municipal and community service organizations are protected by providing them with a comprehensive and unique insurance program. We help contribute to their success and that’s something we’re proud of.

Working here means predicting and protecting against standard and complex risks with and delivering unsurpassed value-added services. We can’t do it without you. You’ll get to be a part of a trusted name in insurance with an entrepreneurial culture that’s here to amplify your expertise. 

We’re looking for a Senior Administrative Support to join our growing team for a 12-month contract or Secondment!

Within our hybrid working model, this position is located in Cambridge, Ontario.

What you’ll do here:

• Perform various recurring administrative tasks including the accurate set up of claims using the Guidewire system.
• Monitoring the claims mailbox for new reported claims, claims inquiries from insureds, brokers, lawyers and other stakeholders.
• Use of varied systems to retrieve policy documents including endorsements and Schedules.
• Process vendor invoices within Guidewire.
• Post recovery cheques in Guidewire.
• Provide updates to various stakeholders including financial status, investigation and / or legal status as applicable.
• Preparation of First Notice of Committee reportable claims to subscribing insurers.
• Review, initiate and sent new claims to appropriate IFC teams.
• Minute taking and distribution to Claims department for monthly meetings.
• Provide support to claims examiners including sending files to counsel electronically, downloading files into Guidewire as required.
• Provision of data on monthly basis for internal file reviews /closed file reviews for audit purposes.
• Provision of data and Guidewire reports as required by the Claims Director.
• Generating spreadsheets for insureds, insurers and other stakeholders as required.

What you bring to the table:

• 3-5 years experience in an Administrative or Office support role in a fast-paced environment.
• Customer driven and passionate about building strong internal and external working relationships.
• Proficiency in a variety of platforms, tools and MS Office (Word, Excel and PowerPoint).
• Highly organized and able to manage workflow efficiently without continuous supervision.
• Exceptional written and verbal communication skills.
• Team player with a positive attitude.
• Demonstrated ability and willingness to learn.
• University Degree or any combination of training and experience deemed relevant for the role.
• No Canadian work experience required however must be eligible to work in Canada.

Posting expires March 9th 11:59 pm EST

#IPE

#LI-Hybrid #LI-SW1

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Are you a professional with exceptional interpersonal and conflict management skills who places a high value on assisting your team members to achieve their business goals?  Do you consistently meet deadlines through your organizational skills, commitment, creative problem solving and ability to manage multiple stakeholder relationships?  If yes, then you may consider this opportunity to become an integral member of an excellent team. 

As a Learning & Development (L&D) Clerk, you will be working in a highly independent environment, providing administrative support to the Learning and Development team within Edmonton Transit Service (ETS).

Your success will be measured by your ability to provide support to a diverse team, manage multiple priorities and meet deadlines.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Research, develop, implement and evaluate processes and procedures to support the effective management and delivery of learning and development programs and initiatives such as: Operator training programs, ETS employee and retiree badge administration, maintaining the Track-it database, employee file management, Operator assessment communication, provincial reporting requirements, etc
• Compile and present reports detailing training proposals, training profiles, resource and cost requirements, and expected learning outcomes based on the objectives provided
• Independently manage the administration of ongoing learning programs and sessions, including maintaining course materials and information, coordinating sessions and managing training spaces, monitoring the training scheduling, and maintaining the calendar for the L&D area
• Work collaboratively with the Hiring and Recruitment area to identify anticipated trainee numbers and recruitment timelines, and Instructor availability
• Independently create and implement yearly learning and development plans, including:
  • Plan, create, and schedule Transit Operator and Community Service Operator training classes
  • Plan, create, and schedule hiring assessment sessions
• Work closely with the Supervisor, Learning and Development and Senior Instructor to ensure all course content is up to date and meets best practice/industry standards, including:
  • Maintain and update all course outlines (including the storage of archived course outlines) and the training course catalog
  • Liaise with Operation and accreditation bodies (such as Canadian Urban Transit Association (CUTA)/MCPCC and Alberta Transportation)
• Contact firms and individual customers to secure payment of accounts, conform with regulations and deals with other similar situations
• Calculate, prepare, issue, and/or submit bills, invoices, and other payment records for billable documents or services
• Gather, compile, and verify information and perform data entry, and transfer information from reports, files, and other documents into prepared master sheets, documents, and other training record keeping systems
• Prepare, assign, track, and monitor Instructor certification requirements for the training center
• Write memos and letters for ETS training projects such as ROADEO, Smart Fare etc. for approval/issuing by ETS operations and communications groups, as well as minutes for the Learning and Development business unit
• Other duties as assigned

Qualifications

• Completion of Grade 12 (or higher, or equivalent), including business subjects with emphasis on general office practices or the area of specialization
  OR
• Completion of an appropriate certificate program from an approved business school/college
• A minimum of three (3) years of progressively responsible and diversified office experience with an emphasis on training administration, including administration of course content and materials, working independently and as part of a team, and/or managing schedules for various internal and external stakeholders
• Demonstrated experience in working independently, supervising less experienced staff, and initiating, completing and evaluating projects
• Advanced knowledge of Google Workspace (Gmail, Calendar, Sheets, Docs, etc), Microsoft office and Ariba
• Considerable knowledge of business communication, including spelling and grammar
• Considerable knowledge of modern office practices, procedures and equipment
• Ability to make decisions in accordance with established policies and procedures
• Ability to maintain and prepare moderately complex records and reports
• Excellent organizational and time management skills, including the ability to work independently
• Problem solving skills, including the ability to resolve conflict in a collaborative, professional manner
• Ability to understand and execute verbal and written instructions
• Ability to build and maintain strong relationships with a variety of internal and external stakeholders
• Demonstrated ability to provide a high standard of thoroughness, accuracy, and attention to detail while managing a heavy workload, adjusting priorities, and maintaining stable performance under pressure
• Proven ability to foster a positive and productive work environment with the ability to motivate and influence others
• Exceptionally strong communication (written and verbal), customer service, interpersonal and decision making skills and the ability to establish and maintain effective working relationships in a multidisciplinary team environment
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture 
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Applicants may be tested

Closing Date: Mar 13, 2024 11:59:00 PM (MDT)

Work Location(s): Ferrier Garage, 8620 - 58 Ave Edmonton T6E 5G3

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years
Computer and technology knowledge: Candidates must have knowledge of MS Excel, MS Office and MS Word

Physical Requirements:

• The candidate should be able to perform repetitive tasks and pay attention to detail

Other Requirements:

• The candidate should be able to work in a flexible environment, in an organized way and also able to multitask
• The candidate should be reliable and also a team player
• The candidate should have an excellent oral and written communication

Responsibilities:

• • The candidate should be able to determine and establish office procedures and routines, schedule and confirm appointments, order office supplies and maintain inventory, arrange travel, related itineraries and make reservation and also type and proofread correspondence, forms and other documents

• The candidate should be able to answer telephone and relay telephone calls and messages, answer electronic enquiries and also greet people and direct them to contacts or service areas
• The candidate should be able to compile data, statistics and other information and also set up and maintain manual and computerized information filing systems

Benefits:

• The employees get free parking availability and paid time off (volunteering or personal days)

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Cover letter) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions:

• Are you currently legally able to work in Canada?

Do you enjoy working in a challenging high paced, customer service focused work environment? If so, this position with the Parks and Roads Services Branch would be perfect for you.

Consider joining the City of Edmonton as a Clerk II with Parks and Roads Services Branch in City Operations. This area of the City requires an individual to provide general clerical, SAP data entry and word processing support for the staff.

Main responsibilities include:

• Enter data (time entry) for payroll purposes using SAP CAT2 for staff in the Parks and Roads Services Branch  
• Lead/assist with seasonal hiring and onboarding administration
• First point of contact for the site including greeting customers and answering incoming telephone calls
• Receive and direct public inquiries to the appropriate staff using SAP
• Administer and manage processing of documents requiring Supervisors approvals
• Receive and direct public inquiries to the appropriate staff using SAP
• Utilize Google Docs, Sheets, plus other Google apps and Microsoft Word and Excel to compose letters, memos, reports, take and type meeting minutes
• Ensure all clerical functions are completed according to established policies and procedures
• Sort mail, photocopy and file documents
• Other clerical duties as required

Qualifications

• Completion of Grade 12 including business subjects related to word, Google and information processing 
• Completion of an appropriate certificate program from an approved business school/college or equivalency will be considered
• Minimum of 2 years diversified office experience, including reception and customer service experience, data entry into a complex databases, and word processing
• Experience with SAP and CAT2 Time Entry
• Proficiency in Google Applications, Microsoft Word and Excel is required
• Demonstrated ability to work independently and actively participate as a team member
• Must exercise effective conflict resolution skills
• Strong organizational and prioritization skills
• Ability to manage high volumes within short timelines and changing priorities efficiently
• Ability to communicate effectively verbally and in writing with a strong professional mannerism
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit  edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHATS IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

The Executive Assistant is responsible for providing senior administrative support for three VPs  across the Global Contact Centres.
 

Accountabilities:

• Support the executive in day to day management of his/her schedule by:

  • Establishing and coordinating calendars.
  • Arranging / scheduling appointments on behalf of the executives.
  • Anticipating scheduling conflicts / problems and providing alternatives.
  • Providing receptionist support by receiving / screening / referring incoming calls/visitors using a high degree of discretion.
  • Acting on telephone / mail requests received in the VP’s absence.

Support the executive with correspondence by:

• Dealing with correspondence as appropriate (responding, delivering, filtering based on knowledge of work).

• Composing correspondence for the executive’s signature.

• Producing material from written copy / rough notes.

• Proofreading work / output against source documents.

• Setting up / maintaining filing systems.

Organize meetings / conferences by:

• Assessing and seeking out the most appropriate venue for meetings / gatherings based on size / type and attendees.

• Arranging bookings for boardrooms / conference rooms (internal).

• Arranging for equipment and materials for meetings as appropriate.

• Meeting with outside providers of service (conference centers / hotels / caterers).

• Recommending facility alternatives.

• Overseeing arrangements, ensuring smooth execution and assessing outcomes for future reference.

• Preparing invitations for sign off by the executives.

• Tracking responses of meeting attendees, following up as appropriate.

• Booking travel arrangements, ensuring all requirements are met.

Provide administrative and project related support by:

• Verifying applicable bills/expense statements.

• Track completion of action items from meetings.

•  Preparation of Service Level Agreements, organization charts and other communications as required.

Preparing and submitting reports:

• Assist in maintaining the VP’s / department’s expense and other budgets by.

  • Preparing entries / transactions and supporting documentation to process payments.
  • Recording /inputting / documenting data to track, monitor and control expenses.
  • Providing supporting information reports to management to support decisions.

Dimensions:

• Supports up to 3 executives with administrative tasks.

• Proven track record of success in a complex matrix organization.

Education / Experience / Other Information:

• University Degree from an accredited university or college in Administration. Alternatively, an Associate Degree from an accredited university or college and 3 -4 years of related experience.

• Strong knowledge of MS Office applications and PC skills, particularly spreadsheets and presentation tools.

• Sound knowledge of business/bank terminology and departmental procedures.

• High level of discretion required when dealing with confidential matters

• Highly organized and strong organizational know-how (structures, key, staff, etc.)

• Good interpersonal relations

• Adaptable to change/flexible in a fast-paced, dynamic environment.

• Excellent problem resolution skills; resourceful and effective in a deadline-oriented environment.

• Demonstrated performance orientation with a results-focused approach

Working Conditions/ Other details:

• Hybrid working model with onsite work in a standard office-based environment.

• Location:11 Adelaide St. West / 888 Birchmount Road Scarborough

• Start date: ASAP

• Status: Full Time

PURPOSE OF THE POSITION:

Working as a part of the Customer Experience Centre of Excellence (CX COE) the Salesforce Administrator supports the Salesforce.com platform and applications throughout their lifecycle. This is an exciting opportunity to manage tactical execution in a role connecting business operations, technology solutions and the end-user experience. To be successful, the Salesforce Administrator should possess skills in Salesforce configuration, technical troubleshooting, business analysis, data analysis and time management. The ideal candidate is passionate about advocating for optimized business process across business and IT, consistently striving to achieve the best end-user and customer experiences.

POSITION ACCOUNTABILITIES:

• Work with Sr. Product Manager and business resources to directly support and configure Salesforce.com platform.
• Manage production support and act as the subject matter expert for assigned applications and products; champion change requests to improve usability and system performance.
• Consult with CPKC business teams, IS and vendors to gather requirements on new features related to the product roadmap.
• Prioritize small enhancements, working with application specific resources to deliver solutions while maintaining a cadence of regular updates to business stakeholders.
• Provide day-to-day vendor relationship support including tracking timely completion of production tickets and adherence to service agreements.
• Timeline management, overall risk and issue management as needed for smaller projects and scheduled system releases.
• Collaborate with IT project managers and business analysts on cross-functional projects, researching vendor or application impact to the business.
• Execute on plans to maintain system health and security; work in partnership with delivery teams to obtain necessary details to insure resource availability and task completion.
• Research Salesforce product, market, business and competitive trends to identify opportunities for product or system growth.

POSITION REQUIREMENTS:

• Bachelors of Science in Business, IT or other related field of study, or equivalent work experience
• 2 years of experience as a Salesforce administrator (Salesforce Administrator Certification required)
• 2 years of experience in a customer facing role
• 2 years of experience in working with third party vendors
• Knowledge of Experience Cloud, Marketing Cloud or other CMS and marketing automation applications is a plus
• Experience in SQL/SOQL, reporting, data analysis or business analysis is a plus

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION:

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:       

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Area of specialization: Correspondence, Reports and records, Statistics, Invoices
Computer and technology knowledge: MS Excel, MS Office, MS PowerPoint, MS Word
Security and safety: Criminal record check

Physical Requirements:

• The candidates should be able to work under pressure in a fast-paced environment, and a repetitive taskers
• The candidates should be able to work with attention to detail

Other Requirements:

• The candidate should be client focus, organized, reliable
• The candidates should have excellent oral communication and excellent written communication

Candidate Status:

• • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada

• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to determine and establish office procedures and routines
• The candidates should be able to schedule and confirm appointments
• The candidates should be able to answer telephone and relay telephone calls and messages, answer electronic enquiries
• The candidates should be able to compile data, statistics and other information, order office supplies and maintain inventory
• The candidates should be able to open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• The candidates should be able to set up and maintain manual and computerized information filing systems

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence.

Major Responsibilities

• Performs varied administrative duties to support Directors and their sections within the Senior Services & Long-Term Care division.

• Exercises caution and discretion when managing confidential and sensitive information.

• Schedules meetings, organizes materials, and supports activities for the Director and other staff in the section as required.

• Prioritizes day-to-day activities and requests for meetings from various areas, including managing urgent and emerging issues.

• Screens, reviews, and prioritizes incoming phone calls, e-mail and mail, processes correspondence, and where appropriate directs to appropriate staff.

• Assists the Director to monitor and flag hot issues for standing Committees and City Council.

• Ensures that the tracking and following up of requests is maintained and deadlines are met.

• Prepares and processes various documents/statistical summaries/reports requiring the assessment and analysis of data.

• Drafts correspondence composes and types of letters and memoranda and routes or answers correspondence.

• Reviews work for accuracy and conformity with regulations, policies and procedures and corrects/resolves outstanding/incorrect items prior to signature

• Coordinates the development and preparation of summary notes and briefing materials for the Director.

• Prepares and organizes materials (including confidential and employment/labour relations matters).

• Prepares presentation material utilizing detailed layout and formatting.
• Coordinates and maintains a complex record/retrieval system. Maintains supplies and inventories.
• Responds to enquiries and complaints from senior staff, the public, agencies, and other levels of government.
• Maintains awareness of municipal and Senior Services & Long-Term Care matters, administrative systems and procedures to provide effective administrative assistance.
• Works collaboratively with other Administrative Assistant 2s as a team and provides back-up support in each other's absence.
• Provides support in handling special projects as required.

Key Qualifications

1. Considerable experience in the performance of administrative support duties to senior management, including handling and solving large scheduling matters, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience utilizing a variety of software packages including Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook or equivalent) to prepare correspondence, and create charts related to organizing, formatting, editing, and analyzing content.
3. Experience working with and preparing, confidential materials/information for management.
4. Strong analytical and problem-solving skills with proven ability to handle sensitive issues.
5. Excellent organizational and time management skills, including attention to detail, and ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
6. Must be resourceful, flexible, adaptable, and possess a high degree of common sense and initiative.
7. Ability to exercise independent judgment and discretion in dealing with highly confidential operational matters and with senior management staff.
8. Ability to work independently and effectively with minimal supervision, prioritizing work schedule, complete assigned duties within timelines.
9. Ability to work within an organizational culture that emphasizes continuous learning, collaboration, transparency, accountability and trust while promoting a strong code of ethics and integrity to support public service excellence.
10. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings, as required.