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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Closing Date: 04/17/2024

Hourly Rate/Salary: $ 28.46 - $ 37.95 
Hours of Work: 35 
Work Location: Mavis Yard: Common Building

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Territory Sales Coverage, new product presentation, focus on distribution, incremental display opportunities, cross merchandising, execute Marketing Initiatives, build strong customer relationships and execute all other tasks required to maintain and grow the territory.

Any MLF team member interested in being considered for this role are encouraged to apply online by April 16. Applications received beyond that date are not guaranteed consideration.

Salary Range:  $56,000 - $83,000

Snapshot of a Day-in-the-Life:

• Maximize territory coverage in the designated region
• Establish strong productive customer relationships
• Meet and exceed distribution targets
• Execute Marketing Initiatives with strong planning
• Lead Merchandising and cross promotion with other vendors and in-store departments
• Work with the Sales team and Business teams to secure commitments from customers
• Report Territory activities back to District Sales Manager in a timely manner
• Exceed distribution targets
• Exceed display targets
• Plan execution for all promotions
• Understand the financial implications of decisions made in the field
• Achieve personal goals as set out by District Sales Manager
• Represent Maple Leaf Foods with the highest level of professionalism and integrity

What You’ll Bring:

• 1-2 years sales experience is an asset
• Preferred post-secondary education and related experience
• Bilingual in English & French considered an asset
• Excellent time management and planning skills
• Excellent computer skills and ability to use an iPad effectively
• Must possess a valid driver’s license
• Ability to work independently
• Strong planning skills and time management skills
• Priority management skills
• Microsoft Office knowledge
• Ability to make informed decisions independently
• Drive to succeed and surpass target

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

About Us:

We’re a carbon neutral food company on a purposeful journey to Raise the Good in Food through better nutrition, safer food and workplaces, more humane animal care, and environmental sustainability efforts that protect our planet. We care about our communities and commit to reducing food insecurity in Canada. Join us on the journey. Let’s build a better future, together.

We’re passionate about food. For more than 100 years, we’ve made delicious, healthy protein that Canadians love under iconic national and regional brands, like Maple Leaf®, Schneiders®, and Greenfield Natural Meat Co.® We’re on a journey to become the most sustainable protein company – not just in Canada – but on earth.

• We are carbon neutral.
• We are one of the only food companies in Canada to set science-based targets.
• We aim to reduce our environmental footprint by 50% by 2025.

We’re a global food company with more than 13,500 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.

A diverse and inclusive work environment

Championing diversity and inclusion is a critical component to advancing our collective purpose and vision and living the Maple Leaf Leadership Values. We believe in building, investing in, recognizing, and rewarding remarkable people who value an inclusive workplace, embrace all forms of diversity, and commit to including every voice in our collaborative environment. We’re so much stronger when we know we’re accepted and valued for who we are and what we each bring to the workplace.

We embrace a strong, values-based culture

Our eight Leadership Values are our north star. They guide the decisions we make for all our stakeholders: our consumers, our customers, our people, our communities, our shareholders, and the environment.

• Doing What’s Right
• Shared Value
• High Performance
• Diverse and Inclusive Teams
• Disciplined Decision Making
• Our Accountability
• Intense Curiosity
• Transparency and Humility

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods; however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet the security criteria designated for the position.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

At Frito Lay Canada, the CSC is accountable for staffing, coaching, training, and motivating a team of part-time Customer Service Specialists to ensure effective execution of all merchandising standards, marketing programs, and service requirements. Supports effective communications between all large format team members. 

What you can expect from us: 

• Competitive compensation and comprehensive benefits designed to fit your unique needs 
• A dynamic and inclusive culture that promotes you to bring your whole-self to work 
• Inspiring positive change for people and the planet with sustainability goals  
• A supportive team that will encourage your professional growth and development 

Why work at PepsiCo

At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet.Join us. Dare for Better. 

Responsibilities

• On point for weekend for customer service inquiries 
• Weekend merchandising support when required 
• Interviewing and hiring of all PT Merchandiser 
• Regular communication with SDSL, MM and CDMs 
• Weekend workwiths with PT Merchandiser and onboarding 
• Owns weekend planning / scheduling 
• Manage all PT Merchandiser related costs

Qualifications

• Demonstrated leadership ability 
• Highly motivated self-starter 
• Bachelor’s Degree 
• Ability to work a flexible schedule including early mornings, evenings and/or weekends and holidays. 
• Ability to travel and a valid driver’s license 

About this Role and About You

The Customer Support Coordinator is the primary contact for customers, carriers, and suppliers for all Customer Service activity. CSC is responsible for maintaining carrier dispatcher relationships to ensure product and service continuity to Chemtrade customers. CSR is also a primary contact to liaise between customers and other cross functional teams within the organization to meet customer requirements, and address any customer non-conformances.

Qualifications

• Fully French/English bilingual in both spoken and written communications 
• Bachelor degree in business OR equivalent of education and/or experience would be considered 
• 2 years experience in  customer service. Supply chain related function preferred.
• Order entry experience 
• CSCs will be required to be on call on a rotating basis in order to support the business in other regions and time zones 
• Must be comfortable in a hybrid setting 
• Computer proficiency; MS Office Suite 
• Experience with SAP or other ERP system an asset 
• TDG certificate an asset.

Responsibilities

Key responsibilities of this position include:

Customer Support – 70% 

• Provide excellent customer service to internal and external customers 
• Probe to identify customer needs and requirements 
• Receive orders, arrange carriers and complete paperwork (from order creation through invoicing). 
• Enter and schedule orders, monitor and expedite deliveries to customers 
• Work with the designated carrier dispatchers from order to delivery 
• Ensure customer purchase orders match Chemtrade pricing terms and conditions 
• Send PO acknowledgement to customer upon receipt of PO 
• Adjust order schedules and carriers to meet the customer delivery requirement as needed 
• Communicate order changes to the customer to ensure acceptability and alignment with requirements  
• Maintain customer requirements database and ensure that requirements are met 
• Ensure a PDI is available before first delivery and revised every 3 years 
• Ensure FDI/PDI is completed within the parameters set for each form. Obtain appropriate approvals by Technical Services (for PDI) CS Management (for FDI) 
• Adhere to risk and compliance processes and policies 
• Communicate any incidents to Operations & Transportation Managers for investigation;  
• Report Non-Conformances to log as per ISO policies & procedures 
• Initiate and manage non conformances through incident and quality reporting for all assigned customers; participate in any investigation as appropriate 
• Facilitate customer inquiries and/or reporting requirements.  Assist customer on all service issues (including tech service, quality, sales management, etc.). 
• Communicate issues/incidents affecting customer deliveries, safety, production delays or carrier performance to appropriate stakeholders  
• Update SAP/S4 contracts as necessary 
• Research invoices discrepancies for Accounting, Customers and Sales  
• Facilitate customer inquiries and/or reporting requirements 
• Assist customer on all service issues. 
• Take ownership of customer inquiries until resolved. Follow up with customer to ensure satisfaction with Chemtrade's response 
• Liaise with 3rd party suppliers to fill customer orders 
• Research invoices discrepancies for accounting, customers and sales 
• Assist the Customer Support Supervisor and the Commercial Team by maintaining customer information systems and relaying customer and competitive activity 
• Maintain high customer satisfaction ratings and meet service level agreements  
• Apply a continuous improvement mindset to streamline current processes with the goal of optimizing the customer experience 

Carrier Coordination – 10%

• Arrange transportation (truck & rail) equipment to maintain customer inventories 
• Liaise with carrier to ensure that service expectations are met; monitor carrier performance against established performance standards and criteria; work closely with Chemtrade operations to capture all non-conformances 
• Maintain database of carrier performance and delivery occurrences; communicate any incidents to Operations & Transportation Managers for investigation; log any Non-Conformances per ISO policies & procedures 
• Communicate carrier performance feedback to the Transportation Team. 
• Ensure accuracy for paperwork for all shipments following standards for hazardous goods and TDG regulations 

Product Planning - 10%

• Monitor on the telemetry customer’s tank status and manage designated customer inventories accordingly with consideration and communication of scheduled shutdowns 
• Work with supply chain for annual/seasonal production outages at Chemtrade supply points to ensure product continuity for internal and external customer requirements 
• Work with Commercial team to ensure third party product availability if necessary to maintain customer demand during any outages  

General Responsibilities – 10%

• Work with other team members to ensure timely and accurate completion of month-end requirements to specified deadlines 
• Train designated backup and cross-train on all product line responsibilities in Customer Service 
• Daily post good issue of customer shipments 
• Perform office housekeeping once a month if assigned 
• Upload documents to DMS/ Sharepoint 
• Support Customer Experience and Customer excellence initiatives 
• Support cross functional initiatives as representatives of the Customer Service group 
• Additional duties as required within scope of the Customer Service organization 

What Chemtrade Offers You

Embracing Diversity, Maximizing Results

At Chemtrade we are committed to cultivating a work environment that embraces and values the unique qualities of every employee. We believe in harnessing the richness of diverse talents, ideas, backgrounds, experiences, and perspectives to drive our business forward. Our vision is to create a workplace where all individuals feel respected, empowered, and inspired to contribute their experiences, ideas, and perspectives.

Position Description: Part-time Customer Service Associates are responsible for front line customer service and reception duties at recreation facilities within the City of Waterloo.

Rate of Pay: $21.40 / hour

Primary Work Location: Waterloo Memorial Recreation Complex (WMRC). Seasonal hours at Moses Springer Community Centre.

Hours of Work: Up to 24 hours per week including evening, weekend and holiday shifts. Work hours are subject to flexibility and change based on organizational needs.

WMRC: Primary hours are between 6:30AM- 11:00PM, 7 days a week.

Please note that this positions require access to reliable transportation as work hours may be outside of public transportation operations.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and,
• So much more!

What you will do:

• Ensuring an exceptional customer experience for City of Waterloo facility guests.
• Addressing general inquiries from members of the public and helping to address any issues or concerns.
• Providing guests of our facilities with information about recreational programs, registration and revenue collection for various programs.
• Answering telephones and directing customers as required.
• Following all daily cash handling procedures, including reporting, while ensuring accuracy and thoroughness.
• Reconciling and balancing revenues, facility bookings, admissions and rentals
• Maintaining a safe and clean working environment for coworkers and the general public, including identifying and reporting any safety hazards or damage to the facility or equipment.
• Communicating and interacting effectively with other facility staff and coworkers.
• Opening and closing duties and other administrative tasks as required.

What you will bring: 

• Post-secondary education in a related field or equivalent combination of education and experience.
• Experience providing front line customer service.
• Experience in handling cash and related administrative duties.
• Sound customer-service focus with excellent communication and interpersonal skills.
• Demonstrated problem-solving skills and the ability to work well both independently and in a team setting.
• Ability to effectively multi-task and handle changing priorities.
• Strong organizational skills and attention to detail.
• Proficient computer skills (MS Office, Excel, Word).
• Previous experience using booking and registration software. (i.e. CLASS or ActiveNet) would be considered an asset.
• A satisfactory police vulnerable sector will be required as a condition of hire.

04/06/2024

Address:

21 King Street

Retail Banking Sales & Service

RISR QUALIFIED CONSIDERED ASSET

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package