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Overview

The HR Services Coordinator will be responsible for providing administrative support for the HR Services department.  This role is the point of contact for all SAP HR related questions and the second level support for the SAP Manager Self-Service (MSS) portal.  Additionally, the incumbent will be responsible for the accurate and timely management of SAP HR data, conducting audits to identify, resolve or prevent errors and inaccurate data, and generate reports as required.  Accountable for delivering consistent and high-quality customer service, the HR Services Coordinator will also provide general HR administration support and counsel to the business related to HR programs and processes, in adherence to service level standards; proactively identifying and providing process improvement recommendations to management.

Any MLF team member interested in being considered for this role are encouraged to apply online by February 10. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• General administration of HR programs and services in accordance with standard operating procedures and service level agreements established with the HR Centres of Excellence (COEs)
• Accurately and efficiently respond to inquiries regarding HR systems, policies, programs and administrative procedures using case management system software; escalating to HR COEs when necessary
• Ensure HR systems data integrity, resolve issues and make recommendations for process improvements as necessary
• Maintain accurate documentation for HR processes including Process Flows/SLAs/Work Instructions/Dashboards, and others as required.
• Perform HR systems maintenance, audits and relevant reporting in accordance to plans and established guidelines
• Support HR Services execution activities in accordance to plans and established guidelines
• Identify and implement general process improvements

What You’ll Bring:

• Demonstrated customer service focus with ability to forge partnerships within the business
• Ability to work independently as well as a part of a team in a collaborative manner
• Ability to handle information with accuracy, security and confidentiality
• Exceptional organizational skills and a proven ability to work under pressure
• Excellent verbal and written communication skills with capability to adapt to audience needs
• Detail-oriented and organized to perform audits and validations
• Ability to handle multiple priorities while delivering effective results within tight timelines
• Analytical
• Demonstrated initiative and sound judgment for effective decision making
• Bilingual in French and English is an asset
• Post-secondary degree with a concentration in Business Administration or Human Resources preferred
• 1 to 2 years of working experience in Human Resources
• CHRP/CHRL designation is preferred
• Proficient use of MS Office applications with focus in Excel, and Web-based applications
• HRIS systems knowledge (SAP) and applications (ESS/MSS) preferred

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.

The Consultant, HR Business Partner provides frontline employee relations support for our high-volume Corporate Retail Store population. The focus of this role is to deliver employee and manager support for the moments that matter by providing counsel in service of HR related inquiries, leading workplace inquires resulting from employee and manager concerns, and partnering with various stakeholders to deliver outcomes in a consistent, effective, and inclusive manner. 

• Provide swift and effective mediation for employees and leaders experiencing workplace conflict to achieve resolution and support de-escalation

• Provide coaching, consultation and support to managers on individual employee issues, corrective action and performance management

• Review and partner with employees and managers to deliver outcomes for non-medical accommodation requests in support of employee well-being

• Use a broad knowledge of HR disciplines (Employee Relations, Performance Management, Leave Management, etc.) to provide support that cannot be attained through Employee Self Service or Manager Self Service (ESS/MSS)

What you bring

• Post secondary education in Business Administration, Human Resources, or a related field

• Minimum 3-5 years of experience in Human Resources, with preference given to those with employee relations experience

• Strong working knowledge of Employment Standards Act and Canada Labour Code

• Experience in a high-volume high impact service delivery model

• Demonstrated ability to build and maintain strong relationships with business partners

• Demonstrated ability to use sound judgement in order to analyze a situation and take well-informed, decisive action

• Strong problem-solving ability with a commitment to customer service

• Capable of working seamlessly and inclusively across multiple diverse employee populations

• Experience conducting workplace investigation and inquiry is an asset

• Experience with Workday an asset

• Bilingualism (French and English) is an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

The company also prioritizes diversity, inclusion, and empowerment through initiatives such as the "Women @ Day & Ross" program and a dedicated Diversity & Inclusion Council. This supportive, family-oriented culture has attracted multiple generations of employees to build meaningful and lasting careers.

Key Responsibilities

1.Strategic HR Leadership:

• Develop and execute an HR strategy aligned with Day & Ross’s business objectives, integrating human capital initiatives with organizational priorities.
• Act as a trusted advisor to the CEO and executive team, providing strategic business acumen to optimize the P&L through effective people strategies.
• Build and deliver people plans and programs to enhance revenue and profitability while navigating competitive markets and organizational growth.
• Champion organizational capability through targeted talent management, workforce planning, and skills development to meet current and future challenges.

2. Experience with Organizational Effectiveness Strategies to support business health.

• Implement leadership planning models and succession frameworks to identify and develop future leaders.
• Ability to lead and manage large-scale organizational changes, including restructuring and acquisitions, while ensuring cultural alignment.
• Establish and reinforce a high-performance culture of accountability, collaboration, and innovation.

3. Organizational Transformation and Change Management:

• Ability to lead and manage large-scale organizational changes, including restructuring and acquisitions, while ensuring cultural alignment.
• Drive cultural alignment and embed Day & Ross’s leadership principles across the organization.

4. Talent Management and Succession Planning:

• Lead proactive succession planning for critical senior roles to ensure business continuity.
• Design and implement talent development programs to grow leadership capabilities.
• Foster a compelling employee value proposition to attract, retain, and engage top talent.

5. Employee Engagement and Experience:

• Enhance employee experience and engagement initiatives to drive retention and an environment of empowerment.
• Champion diversity, equity, and inclusion (DEI) strategies to foster an inclusive workforce.

6. Operational HR Excellence:

• Ensure compliance with federal and state regulations across North American.
• Oversee HR operations, total rewards, and performance management frameworks.
• Address challenges in federally regulated environments with a comprehensive understanding of relevant regulations.

Key Skills and Experience

• Unionized Environment Expertise: Proven leadership experience in a unionized setting, including strategy development, bargaining, and continuity planning.
• Regulatory Knowledge: Familiarity with federally regulated environments and North American HR frameworks, including pensions, benefits, and compliance.
• Change Management: Demonstrated success in leading large-scale organizational design and change management initiatives.
• Strategic Vision and Execution: Ability to set and drive organizational visions impacting employee experience and business outcomes.
• Courageous Leadership: Willingness to advocate for diverse perspectives and challenge the status quo constructively.

Leadership Attributes

• Inspirational Leadership: Skilled at motivating individuals and teams to embrace change and achieve organizational goals.
• Decision-Making Excellence: Adept at solving complex problems and making data-informed decisions.
• Effective Communication: Strong ability to articulate ideas and strategies across diverse audiences.
• Relationship Builder: Builds trust and collaboration across stakeholders, fostering a culture of mutual respect and accountability.
• Curiosity and Resilience: Demonstrates composure under pressure and enjoys tackling challenges, with the resilience to handle feedback constructively and navigate difficult situations effectively.

Business Objectives Alignment

Aligned with Day & Ross’s F25 Strategic Priorities, the VP HR will:

• Drive initiatives that value people, execute with excellence, and grow profitably.
• Focus on employee well-being while embedding the company’s core values in all HR practices.
• Lead efforts to scale leadership behaviors and principles across the organization.
• Leverage HR analytics to anticipate workforce needs and deliver impactful solutions.

Join Day & Ross

Be part of a transformational journey at Day & Ross. As VP HR, you will shape the future of a dynamic, growth-oriented organization and make a lasting impact on its people, culture, and success. Apply now to lead with purpose and drive meaningful change.

Workforce Coordinator

The Workforce Coordinator is responsible for supporting and assessing the staffing, time and attendance needs of the unionized Tech Ops workforce while always keeping an eye out for continuous improvement and leveraging the workforce management technology available.

Responsibilities

· Acting as a Subject Matter Expert, administer timecard entries, reconciliation, and payroll sign-off in WestJet’s workforce management software system ensuring compliance with WestJet’s Policies and Procedures and the Canada Labor Code;

· Responsible for building manpower schedules. Assessing base-specific scheduling needs and maintaining efficient levels of staffing, ensuring effective coverage for training, vacation, peak periods and operational changes;

· Coordinate the Technical Training in conjunction with the Technical Training team, assigning training shifts to ensure compliance with Transport Canada guidelines and booking all associated travel to training;

· Manage all scheduling and time bidding systems in accordance with Bargaining Agreement;

· Liaise with other groups within WestJet, specifically Payroll, Compensation, and People Services, among others to provide accurate and timely problem resolution.

Qualifications

· At least 3-5 years’ experience with time and attendance or scheduling software, ideally Kronos or similar systems;

· Intermediate knowledge and experience with Microsoft applications (Word, Excel, Outlook, PowerPoint);

· Excellent communication skills, both oral and written with the ability to adapt communication mediums and methods to audience;

· Exceptional organizational and time management skills;

· Ability to understand complex policies, procedures, , pay rules and averaging agreements;

· Ability to work under high-stress deadlines;

· Strong attention to detail with a high level of accuracy;

· Solid understanding of Canada Labour Code;

· Experience supporting a unionized work environment is considered an asset.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Posting Close Date: 02/14/2025    (Please note the posting will close at 11:59pm MST)

The Director, HR Business Partner is a strategic, commercially astute, and data-driven leader responsible for shaping and driving people strategies that align with Maple Leaf’s vision and business priorities. Reporting directly to the SVP of People, this role collaborates closely with senior executives and the HR Leadership Team to deliver innovative, high-impact HR solutions. With a deep understanding of business dynamics and market trends, the Director provides thought leadership, guides transformational initiatives, and fosters a culture of engagement, performance, and inclusion.

Any MLF team member interested in being considered for this role are encouraged to apply online by February 07. Applications received beyond that date are not guaranteed consideration.

Key Responsibilities:

Strategic Business Partnership:

• Act as a strategic influencer, offering innovative HR solutions and insights that drive decision-making and enable business success.
• Collaborate with the HR Leadership Team and senior executives to shape and implement a People Strategy that drives organizational growth, transformation, and alignment with business priorities and financial goals.
• Serve as a trusted advisor to SVPs and VPs, delivering tailored recommendations that address immediate challenges and support long-term business objectives.
• Partner with senior leaders across the Commercial and Enabling Teams to define and execute people strategies that enhance organizational design, leadership capability, and team performance.
• Leverage workforce analytics and business insights to identify trends, anticipate talent needs, and measure the impact of HR strategies on performance and growth.

Commercial and Business Acumen:

• Integrate market and business insights into workforce strategies, anticipating challenges and identifying opportunities to maintain a competitive edge.
• Partner with senior leaders to align talent management and organizational design with evolving commercial objectives.
• Leverage data analytics to assess workforce trends, identify gaps, and measure the impact of HR initiatives on business performance.
• Lead the HRBP team, providing vision, coaching, and direction to ensure exceptional HR partnership and alignment with business objectives.

Data-Driven Decision-Making

• Leverage HR metrics and analytics to assess the effectiveness of people strategies, including retention, engagement, talent mobility, and DEI outcomes, ensuring alignment with overall business and market performance.
• Present data-informed insights to leadership, using dashboards, reports, and storytelling to drive decision-making that balances organizational and commercial priorities.
• Implement data-driven approaches to workforce planning, identifying gaps and opportunities to optimize talent, organizational effectiveness, and business outcomes.

Leadership Development and Talent Strategy:

• Lead succession planning and talent reviews to build a robust pipeline of future leaders.
• Partner with Talent Development to craft and implement programs that elevate leadership capability and functional expertise.
• Serve as an advocate for diversity, equity, and inclusion in all aspects of talent management, ensuring alignment with company values.

Change Leadership and Organizational Transformation:

• Serve as a strategic advisor during periods of transformation, leading change initiatives that enable agility, innovation, and business continuity.
• Partner with leaders to plan and execute complex organizational changes, ensuring seamless transitions and alignment with business goals.
• Foster a culture of adaptability, resilience, and continuous improvement across the Commercial Team.

Execution of HR Programs and Initiatives:

• Oversee the execution of talent review and succession planning processes, ensuring a strong pipeline of future leaders capable of driving business results.
• Champion diversity, equity, and inclusion initiatives, embedding these principles into talent strategies and organizational practices.
• Collaborate with other HR functions, including Talent Management, Talent Acquisition, and Total Rewards, to deliver integrated and impactful people solutions that enhance business competitiveness.
• Enhance employee engagement through targeted strategies informed by engagement data, aligning actions to address key opportunities that drive organizational and commercial success.
• Provide strategic oversight for employee relations, ensuring adherence to company policies and fostering a positive employee experience.

Team Leadership and Collaboration:

• Lead, mentor, and develop HRBP team members, fostering their growth and ensuring the delivery of high-impact HR solutions.
• Act as a key member of the HR leadership team, contributing to the development and execution of the broader HR strategy.
• Build strong partnerships with HR Centers of Excellence and cross-functional leaders to ensure seamless integration of HR initiatives.

What You’ll Bring:

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree or certifications (e.g., CHRP, SHRM-SCP) preferred.
• Experience:
  • Proven and recurring success as a senior HR Leader, including experience leading HRBPs or similar teams.
  • Proven ability to operate at a strategic level, influencing executive decision-making with commercially focused, data-driven insights.
• Business Acumen: Strong understanding of business dynamics, financial principles, and market trends, with a demonstrated ability to integrate business and people strategies.
• Data-Driven Expertise: Strong proficiency in HR analytics, workforce planning, and translating data into actionable insights that drive business performance.
• Strategic Influence: Demonstrated ability to align HR strategies with business objectives and lead complex, high-impact initiatives.
• Leadership Skills: Exceptional ability to inspire, develop, and lead high-performing teams in a fast-paced, dynamic environment.
• Change Management: Experience leading organizational transformation and navigating complex change initiatives while aligning with business needs.
• Collaboration: Strong relationship-building skills with senior leaders and cross-functional teams, fostering trust and alignment.
• Communication: Excellent communication and presentation skills, with the ability to simplify complex ideas and engage diverse audiences.
• Values Champion: Commitment to embedding organizational values into HR strategies and practices, promoting a culture of excellence, inclusion, and engagement.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

What you’ll do

Reporting to the Director, Employee Services this role will be responsible for developing various Workday reports to support reporting deliverables and cadence to ensure that they tie to the established insights and analytics the HR team needs to support the organizations strategy.

• Create and implement data models, dashboards, and reports that provide meaningful insights into key HR metrics and trends, while elevating data visualization capability across the HR function and automation.

• Review and complete Workday cases relating to employee data reports and analytics.

• Create recurring scheduled reports and ad hoc reports in Workday.

• Continuous Improvement: Advise on industry standards and leading practices to enable CT in leveraging our Workday technology investment, increase efficiency and elevate data analytics.

• Collaborate with stakeholders to understand their HR reporting needs including understanding the why, gathering feedback, and refining reports based on the needs identified. 

• Continue to foster your expertise and actively participate in the Workday Community platform by joining relevant groups, forums, and discussions to stay on the latest enhancements and best practices and enable you to advise on industry standards and leading practices.

  What you bring

• Minimum of 5+ years of Workday reporting experience. Experience in HCM Core or other Workday modules is an asset.

• Proficiency in Workday Report Writer, Calculated Fields, Advanced Reports, and Dashboards.

• Prior experience in Human Resources is required, with a strong emphasis on HR reporting and analytics.

• Advanced knowledge of Excel including Pivot Tables, VLOOKUP, Charting, Index Match, Macros including VBA, Conditional Formatting and data validation.

• Bachelor’s degree in human resources, or related field.

• Certification in Workday Reporting or similar credentials is an asset.

• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs.

• Strong analytical skills with the ability to interpret complex data sets.

• Strong communication skills with the ability to present data insights clearly to both technical and non-technical audiences.

• Ability to demonstrate close attention to detail and handle multiple tasks concurrently to meet deadlines, despite conflicting demands.

• Demonstrated initiative and ability to recognize opportunities for improvement and efficiency.

• Ability to work effectively in a team environment as well as independently.

• Outcome focused, critical thinker with the ability to analyze and visualize, resulting in continuous improvement across our business.

• Able to identify and recommend suggestions on process and improvements focused on improving the employee and manager experience.

Hybrid

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone

#LI-FM1

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Projects:

§  Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet).

§  Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance.

§  Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position. 

§  Works with multiple stakeholders to ensure timely and successful project completion, ensuring adherence to scope, budget requirements and maintaining client satisfaction.

§  Participates in the development of in-house project engineering cost estimates; design concept alternatives; standards and procedures; and Consultant Terms of Reference.

§  Manages and oversees the performance of design consultants and contractors throughout the duration of a project, identifying and resolving issues while monitoring and ensuring the quality of service.

§  Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders.

Health and Safety:

§  Ensures that projects are delivered in compliance with all regulatory, environmental and health and safety requirements.

§  Follows Company procedures to ensure safe environment, personal safety and safety of others.

§  Sends, receives, reviews, and tracks H&S documentation.

§  Manages time & space of building activities to ensure no conflicting safety hazards.

§  Verifies client security requirements and ensures service providers are compliant prior to entering client space.

Communication:

§  Develops client project communications, including deadline notification, process updates, and scope requirements.

Documentation:

§  Creates and submits all project documentation, funding justification and approval templates; including but not limited to scope and specifications, tendering, financial administration, and monitoring contractor performance. 

§  Meets all documentation requirements and submissions.

Financial & Invoicing:

§  Reviews contract work invoices and address discrepancies.

§  Creates various funding documents for tenants to review and commit funding as needed for services requested.

§  Reviews all quotes and all funding docs for accuracy and completeness.

Analytics & Data Management:

§  Tracks all projects and timeline, providing regular status updates.

§  Tracks and reports on project totals monthly.

Relationship Management:

§  Develops and maintains effective relationships with vendors, clients and stakeholders.

§  Manages stakeholder requirements, scope changes, and project expectations.

Knowledge & Skills

§  High school completion plus a specialized technical or business course.

§  1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.

§  Good client management/customer service skills.

§  Effective Interpersonal skills, with an emphasis on communication (verbal/written).

§  Knowledge of project delivery and tendering processes.

§  General knowledge of commercial building systems and/or construction.

§  Strong organisational, coordination and documentation skills with the ability to multi-task.

§  Ability to work independently.

§  Proficiency with CAD will be considered an asset.

§  Proficient with MS Office and email software.

Licenses and/or Professional Accreditation

§  Valid driver’s license (as required).

ROLE DIMENSIONS

1.        Project Management:

Leads small, low complexity projects: 1 discipline, same workgroup, same location.

2.        Communications:

Communication involves some clarifications or addressing the service requests, providing instructions, training, explaining the approach.

3.        Expertise:

Working knowledge in a specialized area

4.        Problem Solving and Innovation:

Work requires understanding the nature of the challenge, analysing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly, and solutions might require knowledge of 1-3 software applications.   

Reporting to the Manager, Workplace Solutions, the Workplace Strategist will be the prime contact to customer Business Units, on behalf of the client Corporate Real Estate team.  The individual will seek to understand the Business Unit’s needs as they relate to the workplace and develop solutions that will support both the business objectives and the overall Real Estate strategy.  The candidate must have strong communication skills and be able to manage client expectations at the C-suite level.  The Workplace Strategist must be able to manage priorities effectively and thrive in a fast-paced, evolving work environment.

KEY DUTIES & RESPONSIBILTIES 

Client Relationship

• Foster new and existing client relationships at an executive level with identified business units relating to the workplace.
• Consult and meet with clients to determine needs, preferences, budget, and timeline, the specific purpose of the space and/or project, and other factors affecting the planning of interior environments.
• Collaborate with the Workplace Solutions team were required to support client needs.
• Maintain communication with clients during project execution and work closely with the Project Delivery team to ensure project success.
• Local travel to various client sites required every 1-2 weeks. Occasional out-of-province travel may be required.

Interior Design/ Workspace Occupancy

• Perform interior design activities such as needs analysis, programming, space planning, cost estimating, detailed scope development, and problem-solving.
• Develop solutions with a strong consideration of factors such as cost, budget, environment, and timelines.
• Work with client Asset Managers to develop Strategic Project scopes and budgets.
• Ensure the required design elements of every project are: clearly articulated; agreed and understood by multiple cross-functional stakeholders; managed in a collaborative, effective, and efficient manner; to allow the Project Management team to successfully deliver intended outcomes.
• Educate and communicate across CRE teams regarding the use of regional workplace policies, specifications, and guidelines to support ongoing occupancy and projects within the portfolio
• Work closely and collaboratively with other team members, internal partners (HR, IT, Security, FM’s), and external consultants in the development and execution of appropriate workplace design.
• Projects assigned will be typically medium to high complexity, over $250k in value.

Reporting 

• Provide weekly updates of project information and status to support accurate data reporting.
• Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

• 4 year Interior Design Degree or equivalent diploma with 7-10 years of experience in a corporate environment with significant design, project planning and client relationship management experience. 
• Previous experience within a corporate real estate group, professional services, or design firm.
• Comprehensive understanding of the local Building Code, building issues, safety codes, office ergonomics, accessibility and applicable industry standards and regulations considered an asset.
• Knowledge of furniture systems required.
• Experience designing Activity Based Workplaces considered an asset.
• Knowledge of Agile methodology considered an asset.
• Strong organizational, time management and multi-tasking abilities
• Strong communications (written and verbal) skills; proficient in English (written and spoken).  Fluency in French an asset.
• Demonstrated ability to succeed in ambiguous, changing, and non-standard environments
• Ability to lead and influence multiple internal and external stakeholders.
• Ability to present in a formal conference setting with executives.
• Ability to work remotely in a virtual team environment
• Excellent computer literacy, including illustrated proficiency in Microsoft, PowerPoint, Excel, and AutoCAD.
• Experience with space and occupancy management tools an asset – eg. Serraview.

Licenses and/or Professional Accreditation

• NCIDQ certified (or in progress)
• ARIDO, IDC membership
• BCIN (in Ontario or equivalent) an asset
• LEED an asset
• WELL / Fitwel an asset
• Valid Driver’s License

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.  These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators.  In this role, there is a unique opportunity to influence how employees work and directly impact their workday.  You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries.  In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

• Support a core set of office services consistent throughout designated high occupancy buildings.
• Liaise with BMO as required
• Support LOB's in redirecting or escalating issues to appropriate teams. 
• Collaborate on areas of opportunity for workplace efficiency and effectiveness.
• Coordinate with Mail / Courier support as required; receive packages and courier distribution
• Support Reception services (where applicable) for general building and shared conferencing floors
• Support LOB's with activities related to visitors and new hires, including how to effectively utilize services and amenities
• Observe, support and re-direct occupants, visitors and vendors where appropriate (Iron Mountain, day porter, FM services)
• Coordinate and validate Temporary Cards.  WA may coordinate requests and roster distribution between LOB, Security and/or Landlords.  Security/Badge Access for full-time and contract employees is the responsibility of the LOB's, including Onboarding/Offboarding requests and validating rosters.   
• Support maintenance of the reservation system in collaboration with LOB and BMO
• Support LOB's with updating distribution, phone directories, floor plan information, wayfinding, regulatory posters and other general office information and communications.
• Organize and order supplies in shared spaces, conference rooms, enclaves, connection café’s, business centers and any open spaces not business specific.  May include office supplies, kitchen supplies, cleaning kits, first aid kits (consumables), LOB retains responsibility for specific supplies not available for general use.
• Coffee Services; maintain supply in conjunction with coffee services vendor (where applicable)
• Manage office sundry equipment as required and/or available, including key maintenance, name plate printing
• Coordinate equipment maintenance in shared spaces, conference rooms, enclaves, connection café’s, business centers, quiet/wellness rooms and any shared spaces that are not business specific.  Ensure they are appropriately set up and supplied. Perform rounds daily and escalate any functionality issues to appropriate partners.  Personal equipment repair or servicing (laptop, desktop computer, mobile phone, dedicated printer) is the responsibility of the individual employee. 
• Support technology in shared spaces and redirect employees for support where required.

KNOWLEDGE & SKILLS

• University degree with 1-3 years’ of job-related experience.
• Service oriented, able to be customer-facing and can-do attitude.
• Able to exercise sound judgement, make decisions, provide direction.
• Comfortable dealing with issues and people.  Strong communication skills.
• Strong computer skills, including MS suite of software.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Ability to multi-task.
• Accuracy.
• Ability to work under pressure.
• Strong organization skills.

This is a regular, full-time position with a base salary range of $43,931 - $54,914 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.