All jobs in Administrative Jobs

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help

• Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
• Complete inbound reports
• Coordinate deliveries and pick up with SQC agent  / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
• Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
• Customer service (POD requests, delivery ETA requests, LMT reports, etc).
• Update system with appointment information. Manifest and arrange appointments from agents.
• Input pick up BOL’s and update POD’s.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Follow up on appointments from agent.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Monitor email at all times. 
• Dispatch tasks (occasionally perform dispatch tasks to help and  dispatcher replacement when needed  (vacation , sickness)
• Dock equipment maintenance (fork lift , pallet jacks , dock door, snow removal device ) / Contacting contractors for maintenance and repairs).
• Tasks related to handheld support ( inventory control / Train new drivers on how to use the handheld )
• COS / truck mate support for the terminal.
• Other related duties as may be required. 
• Order supplies for the terminals when necessary.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial.  Business Management experience.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, web based programs.
• Attention to detail.
• Demonstrated customer relationship skills.
• Strong conflict resolution skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.
• Leadership and team building orientation; negotiation and conflict resolution skills.
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting.
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Ability to work independently and to collaborate with others to meet customer expectations.
• English and French.
• Subject to a clear criminal background check prior to employment.
• Able to work with little supervision.
• Travel not normally required.
• Office environment with computer work and handling of documentation.
• Extended period sitting in a work station working on a computer and on a phone.
• Walking and standing through the office to monitor, engage and support staff. 
• Normally Monday to Friday, evening time hours but may be required outside of these hours.  
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times in applicable areas.

RESPONSIBILITIES

• Ensure replacement in the administration and logistics sectors;
• Perform data entry into SAP software;
• Classify documents;
• Carry out verification of the conformity of the information entered on the various documents;
• Forward documents to the relevant sectors;
• Use the Microsoft Office package;
• Any other related tasks.

REQUIRED QUALIFICATIONS

• DEC in administrative techniques or other equivalent relevant training;
• Proficiency in the English language;
• Sense of priorities and ability to manage multiple tasks at the same time.

We are looking for versatile, autonomous people who are good at working in a team. In addition, they must be recognized for their concern for quality and their sense of initiative.

Are you interested in this type of challenge? Do you think you have the profile we are looking for? Send us your application!

We subscribe to the principle of equal access to employment.

Only selected candidates will be contacted.

Job Type: Full Time

Compensation: starting at $28.86 per hour

Expected hours: 34.5 per week

Benefits :

• Paid leave
• Discounted or Free Food
• On-site parking

Hourly :

• Monday to Friday
• Day shift

Additional compensation:

• Increased overtime

Ability to commute or relocate:

• Victoriaville, QC G6T 1S8: Make the trip without any problems or plan a move before taking up your position (Required)

Experience:

• Administrative experience: 1 year (Mandatory)

Job location: In person

Job Summary

The Assistant Track Supervisor is responsible for leading the operations of an assigned territory that involves track inspection and repairs. The role oversees replacing rails, ties, switches, and ballasts. In addition, the position provides daily support to the Track Supervisor.

Main Responsibilities

·       Lead engineering operations as outlined in CN’s operating plan

·       Supervise and lead activities of track gangs, track employees, and hi-rail operations

·       Handle engineering operations which include compliance with safe work procedures, Transport Canada guidelines, and CN standards, policies, and regulations

·       Lead people with clear direction and goals while providing coaching and guidance to employees through regular performance monitoring

·       Apply collective agreement and company policies by conducting investigations, recommending corrective actions, and responding to grievances

·       Oversee budgets and workforce productivity within CN policies and the Five Guiding Principles

·       Ensure clear communication of track condition and daily production information to senior management in order to adjust

·       Ensure the safety of the track through regulatory inspections and input findings into the Track Inspection System (TIS) to monitor track condition

·       Follow up on reported track issues to ensure they maintain compliance with standards

·       Participate in activities related to derailments and disruptions in service, while working with Transportation and Mechanical to establish cause and future prevention

·       Perform safety audits for the unionized workforce and conduct safety engagements

·       Plan, schedule and perform track repairs and maintenance

·       Respond to emergencies

Working Conditions

The role will be partially performed in an office environment and outdoors in various types of weather and environmental conditions with irregular hours, including nights, weekends, and holidays. The role requires regular travel (up to 50%) across their assigned territory at times without advance notice. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress. The position requires responding to unexpected and emergency situations, and being able to lift up to 70 lbs.

Requirements

Experience

Safety Compliance

·       Between 3 to 5 years of experience in safety compliance

o   Experience in troubleshooting and problem solving

o   Relevant work experience in similar working conditions or in a regulatory or safety environment*

o   Budget management experience*

o   Labour Relations experience (i.e., interpretation of collective agreements, response to grievances, negotiations with union representatives, discipline, etc.)*

o   Experience supervising a unionized workforce*

*Any experience for these above would be considered as an asset

Education/Certification/Designation

·       High School Diploma or General Education Development (GED)

·       Bachelor’s Degree*

·       Valid Driver’s Licence

·       Certified in Railroad Operating Signals*

*Any designation for these above would be considered as an asset

Competencies

·       Leads by example for the safety and security of all

·       Considers ESG principles in all operations

·       Identifies potential safety and security risks

·       Demonstrates active listening

·       Solves problems to create value

·       Develops self and others

·       Delegates and empowers others to create accountability

·       Collaborates with others and shares information

·       Sets direction and inspires others

·       Communicates with impact

·       Demonstrates agility and drives change

Technical Skills/Knowledge

·       General Microsoft computer skills*

·       Ability to conduct investigations after an accident*

*Any knowledge for any of the above would be considered as an asset

Hatch:  Where people are passionately engaged in the pursuit of a better world through positive change! Where we believe in exceptional ideas delivered in exceptional ways!

The Team:  We foster a team culture where everyone can be a leader, challenge the status quo and be heard. A culture where employees demonstrate entrepreneurial spirit every day! The team, a big family, focused on collaboration and collective success. Here, all doors are open and all ideas are welcome!

The role:  In addition to managing your mandates on a daily basis, you will have the opportunity to collaborate regularly with colleagues from all over the world! You will also be able to work on large-scale international projects with various multidisciplinary teams. Here, we have a role that meets your expectations. Through our different disciplines, we can assure you that your contribution will directly impact the projects and Hatch, you will be able to see this as soon as you arrive. Your career development will be at the heart of the discussions!

Your future manager:  A human, attentive and motivated leader, he is aware of the new realities of the market and recruits to form the team of tomorrow. He is always ready to contribute to the influence of each member of his team. Easy to approach, available, for him, you are a priority!

Your challenges with us!

• Administer the management of construction contracts in large-scale projects in the mining and metals, infrastructure and energy sectors;
• Responsible for change management and monitoring of contractual deliverables in compliance with deadlines;
• Management and development of strategies for claims management;  
• Maintain rigor in relation to the processes and tools/management system in place.
• Be able to monitor and communicate the status of construction contracts in progress and intervene to resolve any issues that may arise with a proactive and collaborative approach.
• Play a key role in coordinating exchanges between Clients, project management and contractors

Your profile:

• 10+ years of experience in IAGC type projects in construction contract administration
• Experience in contract writing.
• Communication and negotiation skills, meticulous and innovative approach
• Good command of procurement processes
• Hold a bachelor's degree in engineering and/or a university degree in law and perform paralegal duties (an asset)

• Experience on large-scale projects (an asset)
• Good command of French and English
• Be versatile, comfortable with change and able to establish effective working relationships in a dynamic environment in cohesion with colleagues, contractors and clients.
• Be comfortable with computer tools and the Windows suite (Word, Excel, etc.)

PAL Technical Services is seeking a Stores Clerk to join our team in Halifax, NS. 

Duties and Responsibilities: 

• Provide inventory control of aircraft parts
• Entering parts data into company’s maintenance tracking system
• Shipping/receiving
• Issuing parts
• Maintain company tool crib
• Maintain inventory stock levels
• Control quarantine stores as per company’s MCM
• Other duties as assigned. 

Qualifications: 

• Strong interpersonal, written, and verbal communication skills 
• Excellent computer skills; experience with Microsoft Word, Outlook and Excel are essential 
• Strong attention to detail, ability to meet regular deadlines, and effective time management is required 
• Exceptional organizational skills 
• An ability to work both independently and in a team environment 
• Previous inventory and related work experience preferred 
• Ability to work flexible hours and shift work (please note: these are primarily overnight shifts)
• Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen situations. 

 What we offer: 

• Personal travel privileges with PAL and interline agreements with other airlines
• Comprehensive health benefits including medical, dental, vision, and life insurance
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs
• Opportunities for growth

CLOSING DATE: Applications will be accepted until October 1, 2024.

This position is located in the logistics department where you will support the processing of invoices, billing accruals and support in the management of our suppliers' business plans as well as various accounting tasks relating to Quebec's logistics activities.

Salary : $24.06 per hour

Responsibilities

• Perform entry, validation and verification of supplier contracts
• Perform supplier accounts reconciliation
• Validation of invoices and redirection of these when they belong to another department
• Support the logistics team in the management & payments of various suppliers
• Request for payment exception
• Opening tickets for bill reversal
• Analysis and reconciliation of supplier accounts
• Point of contact for our various suppliers for details on upcoming payments
• Opening tickets when interface problem (Coupa & SAP)
• PO Creation: Coupa & SAP Platform
• Receipt of invoices on our platforms (GR) and management of open POs
• Preparation & data entries for month-end activities
• Filing of documents and invoices
• Support for various tasks related to other positions in the team
• Replacement of vacations for other clerks

Education/Qualifications/Experience

• Have a DEC in administration or any other combination of equivalent training and experience.
• Minimum of 2 years of experience in accounting or any experience in accounts payable management
• Great ability to work under pressure and in a team.
• Good analytical skills and willingness to direct actions towards achieving defined objectives.
• Excellent organizational skills and rigor in the execution of work.
• Autonomy, initiative, dynamism and good judgment.
• Very good skills in working with Excel software.
• A good knowledge of the SAP system would be an asset
• Good communication skills, both oral and written, in French and English

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Orillia is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
• Tap into your superior problem resolution skills to provide proactive client service.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.
• Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
• Knowledge of RBC Dominion Securities’ systems and procedures
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Additional Job Details

19 FRONT ST N:ORILLIA

ORILLIA

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-11-02

09/20/2024

Address:

1501 McGill College Avenue

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Books meetings with new prospects and prepares introductory package for the prospect/referral.
• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls, scheduling meetings, preparing reviews and provides updates to IA.
• Follows up on client inquiries, account maintenance, new accounts set-up, transfers and remitting funds from registered and non-registered accounts upon client’s request.
• Resolves client complaints in a timely and effective manner; escalates as required.
• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
• Administers and processes documentation related to client files and regulatory requirements.
• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Mentors and coaches new or junior members to the team and branch.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 3 – 5 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Bilingualism French and English.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset
• Knowledge of Trust and Estate services is an asset
• Knowledge of Financial/Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits/Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Montreal is $ 41,600.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$35 000,00 - $64 900,00

Status: Contract (24-months)   
Working Conditions: On-Site     
Education Level: Post secondary diploma/degree in Business Administration, Communications, or a related field preferred.
Base Location: Pickering, ON 
Shifts(s): Days
Travel: None
Deadline to Apply: September 17, 2024
Salary Range: $54,000.00 - $82,000.00 Per Year

Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Executive Administrative Assistant located in Pickering, Ontario.

Reporting to the VP, Major Projects, the Executive Administrative Assistant is accountable for performing secretarial and administrative support services relating to the overall administrative operations.

This is an exciting opportunity to work in an environment where you will contribute to OPG’s public outreach, engagement and education efforts as part of the company’s commitment to growing its social license. 

KEY ACCOUNTABILITIES 
 

• Prepare and manage the administration of correspondence covering a broad array of subject matter including reports and statistical data, labour relations material including bargaining agenda material, grievances and arbitrations, submissions for approval, response to criticisms and complaints and general administration. 
• Schedule and make all necessary arrangements for meetings and conferences such as the preparation and distribution of agenda and handouts, acquiring of meeting room, accommodation, notification of participants, arranging for audiovisual or other equipment, preparing and issuing meeting notices, typing of minutes of the meeting covering numerous items such as labour relations, negotiations, organization structure, staffing etc.
• Make all necessary travel and accommodation arrangements for Supervisor and staff, following appropriate travel policies, including obtaining appropriate approvals for out of province and out of country travel.
• Participate with Supervisor in the setting of priorities and the scheduling of his/her work projects and activities, advising relative to status of current work, target dates, scheduled action/meetings etc., and other related demands on Supervisor's time. 
• Establish and maintain physical and electronic records for exclusive use of the Supervisor. Manually, file materials in accordance with a prescribed filing system assigning location codes; extract files or file content upon request of Supervisor and maintain record of removed files, etc.
• Receive and process information from others in the form of periodic routine reports, administrative forms or other routine format covering a broad array of subject matter such as time reporting, work project control, personnel/labour relations activities, budget feedback, performance/disciplinary matters or reviews, vacation requests etc. Consolidate, compile, prepare required forms, summaries etc. and/or take required routine actions to implement results.
• Prepare schedules for the receipt of important approval documents to fit in with schedule of Board meetings, Executive Office meetings, Supervisor's schedule etc. and oversee the flow of approval documents through the process. 
• Perform a liaison function between Supervisor and others to pass along Supervisor's instructions to staff/clients, etc., to provide advice as to Supervisor's expectations, to expedite work as necessary to achieve deadlines, and to maintain continuity of objectives and practices across organizational lines. Perform liaison services with various Corporate groups such as, those involved in budget preparation and control, performance pay, records management, etc., attending meetings and providing feedback to Supervisor and/or staff regarding requirements or changes to requirements.
• Arrange for the provision of relief when on vacation or during other types of prolonged absence and for periodic assistance to deal with high workload situations. 
• Other Duties as Required

EDUCATION
 

• Post secondary diploma/degree in Business Administration, Communications, or a related field preferred.

 
QUALIFICATIONS
 

• Minimum of 3-5 years of experience in an administrative assistant or executive administrative assistant role supporting senior-level management
• Excellent communication and interpersonal skills
• Strong proficiency with Microsoft Office suite, including Excel, Word, and PowerPoint
• Strong organizational skills and attention to detail
• Ability to work independently and handle multiple priorities with strong time management skills
• Ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion

The successful candidate will exhibit uncompromising integrity and commitment to upholding corporate values, and the OPG Code of Business Conduct.

What Makes a Career at OPG Different?

As Ontario’s largest clean energy generator, we’re building, expanding, and innovating the equipment and technology that keeps Ontario powered with clean, reliable energy. 
At OPG, our values are our strengths.  They are fundamental truths about our organization that don’t change:  
Safety – it’s our business
Integrity – always lead with integrity
Excellence – never satisfied with good enough 
Inclusion – working together for powerful outcomes
Innovation - creativity accelerates possibility

Here's why OPG might just be the ideal workplace for you:
•    Exceptional range of opportunities province-wide
•    Long-term career growth and development opportunities
•    Electricity is vital to the province and OPG’s clean electricity is helping decarbonize other sectors.

Our promise to you:
•    We care about the safety and the well-being of our employees. It is our utmost priority.
•    A supportive work environment where you can be your best every day.
•    Opportunities to stretch and develop.
•    Offer different ways for you to give back to communities where we operate.
•    Partner with Indigenous communities and support local businesses.
•    We support employment equity, diversity and inclusion.

Are you ready to start a career that has the power to electrify life on and off the job? Apply now.

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

**This posting is for one (1) full-time temporary position ending on or before Oct 1, 2025**

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community. 

Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities: 

• Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
• Perform data entry, removal and maintenance of agency records on the CPIC system.
• Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
• Transcribing live information using radio operations and telephone. 
• Retrieving and re-filing files.
• Performing other related duties as required. 

Qualifications

• Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
• A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
• Extensive experience in data entry and retrieval of information from databases.
• Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
• Excellent ability to transcribe information with a high degree of accuracy.
• Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
• Experience in radio communications would be considered an asset.
• Strong reading and comprehension skills. 
• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
• Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.  

Salary Range:

21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application. Please clearly indicate in your cover letter whether you are applying for permanent or temporary position. 

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: VH

Classification Title: CPIC Information Operator I
Posting Date: Sep 10, 2024
Closing Date: Sep 17, 2024, 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton