What you’ll do

• As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.
• Product Knowledge and attentiveness towards customers needs is your playground.
• You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. 
• As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
• Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
• Create development plans for full-time staff – providing support and coaching to improve any performance gaps.
• Communicate skills proven through effective huddles / meetings / coaching sessions.
• Develop and maintain a positive work environment for staff.

What you bring

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand. 
• If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
• Minimum of 2 years in a retail environment, preferably at a supervisory level. 
• A proven track record of business growth and exceptional customer service skills.  
• Demonstrated interest in or involvement in sports or the sporting goods industry an asset. 

#LI-LK1

The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Plans and oversees the end-to-end delivery of assigned projects.  At this level, projects managed are typically of moderate complexity, risk and exposure.
• In collaboration with project stakeholders, defines project scope, deliverables and requirements.
• Develops and implements project plans.
• Determines resource and budget requirements, cost estimates, and timelines.
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensures timely completion.
• Oversees the activities of project team members and monitors project task completion.
• Communicates project status to relevant stakeholders.
• Ensures projects are delivered on time, within scope, budget and requirements, and complies with all regulatory, environmental and health and safety requirements.

Client Relationship Management

• Develops and maintains effective relationships with clients.
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.
• Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

• College or University degree preferably in architectural technology, construction technology, engineering technology or equivalent work experience
• 3 to 5 years of project management work experience
• Solid ability to deliver projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Solid ability to develop and manage project budget
• Solid ability to mitigate and manage project risks
• Advanced ability to influence, persuade and negotiate to achieve desired outcomes
• Advanced communication and interpersonal skills
• Advanced ability to develop and maintain relationships with project stakeholders
• Advanced ability to manage client relationships and expectations
• A high degree of  client service orientation
• Ability to manage vendor relationships and performance
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the client
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Project Management Institute Accreditation or in progress.
• LEED certification or in progress

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Passenger Movement Manager is an advocate for Air Canada’s customers in the decision-making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

Responsibilities:

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Control Manager (OCM) and team. 
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience. 
• Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.) 
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments. 
• Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required. 
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.).
• Complete all flight forecasting activities and ensure that are both accurate and timely. 
• Track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement. 
• Provide continuous feedback to the Manager, Passenger Movement to improve the effectiveness of the passenger movement function. 
• Accountable for initiation and oversight of the Emergency Response lock-out process. 
• Monitor valid day-of-flight opportunities, constraints, and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision-making process. 
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

Qualifications

• Post-Secondary Education in a related field an asset.
• Ability to work different shift patterns, including weekends, and holidays. 
• Minimum two years Customer Service experience preferably with an airline. 
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset. 
• Excellent verbal and written skills. 
• Fundamental understanding of Airline operations, within a network carrier an asset. 
• Sound understanding of passenger accommodation, and protection.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 7 months to less than 1 year

Location: 9266 Guelph Line, Campbellville, ON, L0P 1B0
Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work setting: Retail business

Physical Requirements:

• The candidate should be able to work under pressure, in ast-paced environment and also pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment and also in an organized way
• The candidate should be reliable and also a team player
• The candidate should have accuracy, efficient interpersonal skills and also an excellent oral communication
• The candidate should be able to supervise 1 to 2 people and also cashiers

Responsibilities:

• The candidate should be able to assign sales workers to duties, hire and train or arrange for training of staff and also supervise and co-ordinate activities of workers
• The candidate should be able to establish work schedules
• The candidate should be able to order merchandise, authorize return of merchandise, sell merchandise and also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory and also resolve problems that arise, such as customer complaints and supply shortages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Job Summary:
In this pivotal, strategically important role of a Manager Business Transformation & Change Management with the City of Toronto Policy, Planning, Finance & Administration (PPFA) Division, you will oversee the change management and business process transformation necessary for PPFA service areas, clients and other stakeholders through a combination of changes to ensure effective service delivery. 

Reporting to the Director Financial Management, you will facilitate modernization and transformation of PPFA’s business and financial processes, including the necessary changes arising from City’s financial systems transformation. Working in collaboration with corporate partners and change management leads from multiple client divisions in Infrastructure Services (IS) and Development and Growth Service (DGS) areas, you will initiate, develop and coordinate processes to gather divisional business and functional requirements, conduct and consolidate impact assessments arising from City’s transformation projects, drive consensus amongst various stakeholders for changes to business processes to align with corporate technology-updates and City’s strategic goals.

Major Responsibilities:

• Supports the development and management of cross-divisional stakeholder relationships including stakeholder engagement governance and decision framework in collaboration with the FSTP Project Management Office (PMO).
• Enables leadership alignment and facilitates a shared understanding of change management activities.
• Develops the strategy for PPFA change management in close collaboration with client divisions and corporate partners and establishes an integrated approach for change management activities.
• Provides leadership and oversight of all change, communications and training activities in PPFA service areas.
• Provides direction, guidelines, and standards for PPFA and Client Divisional Change Ambassadors (Divisional Finance Leads, Change Ambassadors, Consultants, Analysts, Experts) for execution of change management activities.
• Develops, implements and coordinates processes to gather business and functional requirements, consolidates impact assessments within PPFA service areas and client divisions and drives consensus amongst multiple stakeholders on change management activities.
• Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
• Develops and/or implements effective and innovative solutions to meet divisional and client needs in the various areas of technology-led business transformation and change management.
• Supports large-scale division-wide projects that incorporate proactive and innovative solutions to addressing business challenges and achieving divisional goals and objectives. Integrates how the big picture of the initiative comes together from definition through implementation of implications across the business.
• Manages implementation of technology changes through communications, change management action plans, education and training.
• Establishes, develops and implements a quality management program that provides methodologies, standards, policies, tools and best practices for quality management to ensure quality assurance, quality control, testing and consistency across the Division, and continuous improvement of service delivery.
• Manages the acquisition of hardware and software, technology tools, licenses, maintenance and development of the testing environment and methods.
• Develops, maintains, implements and communicates formal change management standard methods, policies, procedures and controls to manage changes to business processes, service delivery, applications, solutions and technology systems.
• Educates and provides advice on options, requirements and consequences of implementing new change initiatives.
• Researches, defines, recommends and prioritizes new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to maintain and improve the Division's change management and quality management systems.
• Establishes training, communications and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders.
• Prepares briefing notes and reports to senior management, the Deputy City Manager, Council and Committees on change management, quality assurance and business transformation issues.
• Establishes an effective and collaborative working relationship with the Division's senior management team and management staff, staff from client divisions and other corporate partners.
• Represents Divisional interests and needs on a Corporate level and participates in IS and DGS Service areas and Corporate projects, committees, consultative or operational groups related to business transformation and change management.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Coordinates and manages divisional quality assurance ensuring legislative and program delivery requirements are met.
• Manages the coordination and implementation of technology and change management impacts around the Division's emergency management and business continuance initiatives in conjunctions with the appropriate Divisional and Corporate representatives from the senior executive level through to the operational level.
• Develops, coordinates and manages new and existing Service Level Agreements, Project Charters and other Inter-Divisional Agreements with partner divisions.

Key Qualifications:

1. Post-secondary degree in discipline pertinent to the Divisional job function with extensive experience working in a large complex organization environment, or the approved equivalent combination of education and relevant management experience.
2. Extensive experience in planning and implementing change management for large complex system implementations, ensuring that the change is accepted by internal and external stakeholders, and all levels of the organization. Change Management includes training, communications, public engagement, marketing, business process redesign and restructuring and any other task required to ensure the change is accepted by the business and the public.
3. Considerable experience in planning and managing all aspects, change and project management, implementation, and training with commitment to customer service, performance quality and continuous improvement.
4. Considerable management experience gained through progressively responsible positions including supervision and performance development.
5. Excellent communication skills, report writing and presentation skills with the ability to interact and communicate both, in writing and verbally, with all levels of the organization and to forge solid internal and external relationships.
6. Ability to lead change, coach, train, develop and motivate teams including contracted resources and subject matter experts.
7. Knowledge of and/or formal accreditation in project management would be an asset.
8. Effective decision-making skills that promote and foster teamwork while being flexible and responsive in finding new ways to be creative in planning and acting on issues
9. Highly developed interpersonal, human relations, negotiation and conflict resolution skills.
10. Creative problem solving and analytical skills in synthesizing information and understanding impact of changes across all aspects of the Division's information technology environment.

What does it mean to join our Rogers Team?

At Rogers, our retail team is the heart of our success. Assistant Store Managers are the leaders of tomorrow, and personal and professional development is at the core. If you are looking to further your career in Retail Management, this is the ideal role to propel you to the next rewarding opportunity.

As an Assistant Store Manager, you can expect to:

• Work with accountable leaders to help drive positive, solution-based customer interactions and experiences
• Encourage and coach your team to create best-in-class customer experiences and meet business goals
• Receive ongoing training and development to ensure you have all the necessary skills to support the team
• Support your store operations with a creative spirit that can adapt to an ever-changing environment
• Promote Rogers & Fido brands, including Rogers Mastercard
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.

What’s in it for you:

• Competitive compensation, with a lucrative management bonus program
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and support benefits- 100% coverage
• Employee and Family Assistance Program benefit
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Advance your career growth and development opportunities
• Overtime pay eligibility

What we’re looking for:

• You have a passion for influencing and inspiring teams
• An ability to deliver on business plans to meet regional, and store targets
• Leadership qualities which foster collaboration within the team
• A progressive thinker with a desire to think outside the box
• Ability to work a flexible schedule (ability to work 40 hours/week) 
• You are excited and inspired by technology
• You meet the minimum age of majority (varies by province)

Work Location: 900 Dufferin Street, Unit 4034 (5815), Toronto, ON
Travel Requirements: Up to 25%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management

After you apply

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

What is the Opportunity?

As part of the Cloud & Transformation Team, your role is to support the Cloud Program in the compliance and risk management areas. You will partner and collaborate with all Cloud Stakeholders including but not limited to Cloud and business partners. You will be responsible for creating and maintaining risk dashboards, own the issue management and the KPI/KRI inventory processes for the Cloud Program. This role requires project management, building relationships, facilitation and coordination with business partners, vendors, cloud service providers, external/internal auditors and key stakeholders across the enterprise. The incumbent should have strong sense of accountability and ownership of work.

What Will You Do?

Risk Management:

• Risk management: Open, Close, extend, accept, risk assess and socialize risk findings. On-going risk tracking of Cloud items.

• Facilitating Risk meetings with public and private cloud teams. Key role in the coordination/facilitation of controls workshops with internal/external stakeholders in managing the in-scope applications.  This includes weekly/monthly onboarding meetings to discuss in/out of scope applications with internal auditors, application custodians and business owners.

• Reviewing Risk log for existing findings, review findings and follow up with approvers for acceptance. Meeting Platform leads to understand; reasons for exemption and what controls they are failing

• Review Platform Scorecards and update Archer if and when needed. Maintain Central Risk Repository for Cloud Technology. Accountability for maintaining Cloud Platform risk profile for different patterns offered in the Cloud program.

Vendor Management:

• Support your colleagues in executing and following up on third party controls required for the CSPs.

• Participate, lead discussions, negotiate Business Continuity Management, Business Impact Assessment and Exit Strategy

Audit engagements (internal/external):

• Consult in T&O compliance/audit standards for assessing impact to T&O. Stay up to date on changing regulatory standards for external reporting that impact T&O.

• Manage the successful completion of SOX audit & identify & implement proceses to support reduction in time spent during an audit.

• Maintain a backlog of Questions & Answers and produce and report on insights based on the audits conducted to drive key actions to support the overall healthiness of the Cloud Risk Profile.

• Manage the remediation efforts for gaps raised by third parties and ensure that remediation is completed timely and effectively. Provide consultation services on remediation paths and accountable for closure package preparation.

Risk Transformation:

• Work with key partners in the cloud program to identify and implement ideas that will support more efficient and timely risk management practices, including transforming the issue management process.

• Create and deliver a risk training program curriculum for the Cloud Program.

Documentation

What Do You Need To Succeed?

 Must have:

• 7+ years in the IT, assurance, or financial services industry; external audit experience is a plus.

• Strong knowledge of IT risk & compliance management practices & vendor management

• Maturity level and skill/judgment to be able to deal effectively with sr. management within RBC and operational risk groups throughout the organization

• Excellent communication (verbal & written) skills, including strong appreciation of relationship management & attention to detail.

• Able to work independently and deliver on responsibilities with minimal supervision.

• Sound problem solving, analytical (including qualitative analysis), research, and quantitative skills

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Ability to facilitate between and influence key decision make

• Preferred: CISSP, CCSP / CCSK / AWS, Azure or GCP technical certifications

Nice-to-have:

• Experience in a matrix environment, such as a large Financial Institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TEHCPJ

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Impact Assessments, Cloud Computing, Compliance Risk Management, Identifying Risks, Impact Analysis, Impact Evaluation

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-16

2024-03-01

The Senior Manager – Third Party Risk Management plays a key role in assisting the overall success of Global Third-Party Risk Management (TPRM) within Scotiabank’s global enterprise. This contract position focuses on enhancing end-to-end process efficiency through continuous improvement efforts. The Senior Manager will be liable for the creation, and implementation of initiatives aimed at process optimization, gap closure, and guideline simplification. This role involves working collaboratively with stakeholders and partners across the Bank’s global footprint.

Is this role right for you? In this role you, will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Upholds strong risk management principles; ensures enhancements to processes and workflows continue to follow to risk appetite, audit expectations, and global regulatory obligations. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Anchors process optimization directions on critical thinking, ensuring improvements are confirmed with sound data and analysis.  Brings business and technical experience to drive high quality outputs for process mapping, operating procedures.

• Act as a key contributor to identify opportunities for TPRM process improvement, workflow streamlining, or remediation, and works collaboratively with partners in Control Functions, Risk Advisors, local TPRM 2nd line in countries, TPRM Operations, TPRM Governance, Contract Owners, Internal Controls, GPS, Audit and other stakeholders to create and successfully implement scalable solutions, enterprise-wide.

• Directly contributes to the development, writing, and/or validation of Operating Procedures to assist process changes.

• Acts as a subject matter expert regarding operational enhancements, process streamlining initiatives, and operating model modifications, and participates as, required, to assist Audit and regulatory reviews, system and reporting enhancements, and other requests as appropriate.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 5+ years established governance, risk management, process engineering and/or vendor management experience in Financial Services industry.

• Undergraduate degree in Business, Finance, Engineering; MBA or other Graduate Program in related discipline would be an asset.

• Experience in leading dynamic and multifaceted projects across multiple business lines.

• Excellent analytical, problem-solving, negotiation & problem resolution skills.

• Strong judicious thinking and influencing with excellent communication skills both written and oral. Significant reliance is placed on the incumbent to socialize to all stakeholders effectively and constructively. 

• The Bank’s global operations are rapidly developing with high rate of change and evolving standards and leading practices; therefore, the incumbent is required to maintain a current awareness of regulatory and best practice developments related to Third-Party Risk.

What’s in it for you?

• The opportunity to join a forward-thinking team surrounded by collaborative and innovative teammates.

• The opportunity to expand your network with stakeholders, including Sr. Executives, across the Bank’s business lines, and various other areas within GRM.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.

What is the opportunity?

Working within COO Finance Data and Analytics group you will be looking at automation, data manipulations and process improvement opportunities within Finance & Controller Group. The role will involve working with business and functional partners to understand processes in order to drive improvements, automation and innovation through the use of various tools at your disposal.

What will you do?

• Leverage various data sources to produce data visualization that highlight actionable insights and informs enhanced decision making
• Interpret data using careful business-grounded logic and analytics techniques to discover insights and trends.
• Work through ad hoc requests at peak times based on monthly and quarterly reporting needs
• Identify opportunities to improve and streamline current processes
• Provide strong financial governance, including assisting with monthly reporting cycle and related account reconciliations and standards of documentation

What you need to succeed?

Must-have

• Python & Tableau Experience
• Strong Microsoft Excel quantitative, financial and analytical skills
• Good MS Office skills – Word, Outlook and PowerPoint
• Strong organizational, written and interpersonal communication skills are essential
• Ability to learn data analytics and data visualization tools
• Experience in applying Data Analytics to deliver business value
• Experience in working with analytical, visualization and data analytics capabilities
• Pays close attention to detail
• Sound business acumen
• Ability to synthesize large amounts of information to key takeaways and themes for senior management
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment
• Continuous learning mindset
   

 Nice-to-have

• Proficiency in SQL, Microsoft PowerBI and / or Alteryx
• RBC data infrastructure knowledge
• Strong presentation skills, ability to effectively convey messaging
• Prior consulting, storyboarding experience
• Business experience and a proven ability to understand key business priorities and jargon
• Experience with working in cross-functional team

Job Skills

Python (Programming Language), Tableau (Software)