All jobs in Management

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years
Computer and technology knowledge: MS Office and Point of sale system

Physical Requirements:

• • The candidates should be comfortable working in a fast-paced environment and be able to work under pressure

• The candidates should be capable of handling heavy loads and be prepared for physically demanding tasks
• The candidates should be willing to work overtime as required

Other Requirements:

• The candidates should demonstrate client focus and show dependability
• The candidates should possess excellent oral and written communication skills
• The candidates should demonstrate flexibility and be organized
• The candidates should exhibit reliability and have the ability to multitask

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to analyze and develop budgets to boost profits, determine costs of supplies, and modify food preparation methods and menu prices
• The candidates should evaluate and monitor daily operations, revenues, and staff performance to determine labor costs
• The candidates should be able to plan, organize, and supervise daily operations, including recruiting, scheduling, and training staff
• The candidates should organize and maintain inventory, ensure health and safety regulations are followed, and negotiate with suppliers and clients
• The candidates should be able to address customer complaints, provide customer service, and plan, organize, direct, control, and evaluate daily operations

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

What you’ll do

Customer Service

• Provide leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforce delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meet established service levels agreements for in-store services and order fulfillment
• Support the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrate and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishe plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Lead the implementation and execution of standard operating procedures (SOPs)
• Lead the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversee preparation for annual inventories.
• Follow and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicate in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Complete and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develop and lead recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Act a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follow the disciplinary process consistently and impartially.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

Customer Service

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Enforces delivery of our operating model customer service standards.
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
• Meets established service levels agreements for in-store services and order fulfillment
• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Leads the execution of seasonal changeover as per seasonal merchandising plan
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Oversees preparation for annual inventories.
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training    

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions, keeping team well informed of pertinent information.
• Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
• Facilitate and lead team meetings.
• Ensure execution of the Customer Experience and provides resolution for all customer concerns.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Leadership

• Acts a brand ambassador, promoting our stores, brands, and people internally and externally
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain Mark’s performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Follows the disciplinary process consistently and impartially.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

What you bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily, weekly plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed

#LI-MM2

The Operations Supervisor is responsible for leading the linehaul planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Terminal Operations, Customer Service and Fleet Management Teams. 

Accountable for ongoing training and development of the planning team, onboarding and training of new staff, ensuring day to day functions of the planning team are accomplished, scheduling and assigning personnel.

How You’ll Help: 

• Manage and make decisions within established guidelines referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize efficiency (empty miles  / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions 
• Work with planners to assist and guide with resource assignment and any network issues
• Work with terminal staff to coordinate ontime outbound departures
• Work with drievrs and brokers to ensure on time departure and scheduled arrivals 
• Serve as escilation point of contact for company drivers when on shift
• Review Linehaul issues and resolutions
• Monitor network; identify and escalate service issues
• Liaise with terminals and customers updating daily ETAs
• Review and complete daily LTL on-time reports; escalate issues to Broker Services team and Planners 
• Assist with overflow phone calls
• Support Operations by covering for planners during vacations / absences 
• Other related duties as may be required
• Vacation and absence coverage for planning staff

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration
• A suitable combination of education and experience may be considered 
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry
• Prior experience with Truck Mate an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced  deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to collaborate with others to meet customer expectations
• Ability to manage a small fleet of drivers and trucks
• English, other languages an asset

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Posting Period: 25-Jun-2024 to 10-Jul-2024

Bring your creativity and collaborative approach to join our dynamic, multi-disciplinary Operations Support team contributing to the development and delivery of high-quality housing initiatives across the City of Toronto.

The Operations Support unit within the Housing Stability Services section focuses on reporting and data management, program and policy development, communications, training, and system administration. Reporting to the Housing Consultant, this Business Analyst role will focus on developing, documenting, and analyzing policies and procedures, business systems and processes, and management practices in order to make recommendations for improving efficiency and effectiveness of service delivery.

Major Responsibilities

• Documents and analyzes business systems and/or processes; identifies a range of feasible options for operations, policies, technology, data and information systems, and management practices; assesses the implications and viability for each option; and recommends changes to improve service delivery.
• Leads review/re-engineering sessions and business process mapping exercises with key stakeholders and senior management to document business processes, systems and data requirements, and identifies gaps and opportunities for improvement.
• Leads the collection, analysis and reporting of large data sets of operational and client demographic data, including analysis of users' needs and experiences, through various methods such as leading focus groups, workshops and user interviews in collaboration with a diverse range of partners.
• Leads the review of current Key Performance Indicators (KPIs) and the creation of new KPIs, using a Results Based Accountability (RBA) methodology for the analysis and reporting of program/unit outcomes.
• Develops and documents standard operating policies and procedures, as well as terms of reference and methodologies for review.
• Conducts analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods, designs processes to track those indicators, and reviews financial and program reports and processes for Provincial, Federal and City funding programs.
• Prepares business cases, feasibility (including economic, organizational, operational, and technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
• Recommends and implements data management tools and software to improve program efficiency.
• Builds and manages cooperative relationships with inter-divisional teams and staff working groups, committees and external groups to coordinate projects associated with business systems.
• Prepares management reports, highlighting trending information/data and discrepancies, providing strategic advice and making recommendations on changes in business methods and processes, including in areas such as staffing levels and resource allocation, contracted services, management control tools and reporting, performance measurement, performance data reporting, best practices and program and service review.
• Creates and designs application and software testing processes to monitor system and software functionality. Ensures offerings are entirely functional and provide quality assurance for software products. Automated testing and problem-solving of various tasks that work towards implementation process.
• Creates training, education and communication materials to support new and/or modified business processes.
• Develops and delivers visual presentations, briefing materials and other documentation.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.

Key Qualifications

1. Post-secondary education in a pertinent discipline to the job function (e.g. business or public administration), or an equivalent combination of education and related experience.
2. Considerable experience conducting data analysis, and working collaboratively with a diverse range of stakeholders to understand and transform business processes, including the design and facilitation of business process mapping (BPMN) and business process re-engineering, as well as developing continuous improvement plans.
3. Considerable experience developing complex tracking systems, as well as working with large data sets to create reports, dashboards, analyze data and prepare recommendations for senior management in the form of a deck, briefing note or other summary documents.
4. Considerable experience working with ETL and SQL databases for data import and report design.
5. Experience working as part of project teams to review and track requirements and scope documents.
6. Strong knowledge of project management methodologies, including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress.
7. Strong proficiency with Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Access), as well as other relevant application products to create work process materials (e.g. MS Project, Visio).
8. Ability to prepare schedules, statements, process maps and financial reports.
9. Ability to work independently in a demanding, fast-paced, constantly changing environment, and to manage multiple competing priorities.
10. Familiarity with public sector performance measurement and risk analysis, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional programs.
11. Highly developed communication (verbal and written) and interpersonal skills to effectively facilitate information sharing to update senior management, key stakeholders, staff in other divisions, community agencies and other levels of government.
12. Knowledge of the principles and practices employed in the effective analysis (both financial and general business processes) of business and government operations.
13. Understanding of systemic barriers, racism and discrimination faced by Black, Indigenous and equity-deserving residents and communities in Toronto.
14. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

We are searching for a Site Manager (RN) to join our Glasgow Hall team based in Dartmouth, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Competitive compensation package
• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

As part of a professional clinical team, this unique opportunity is ideal for a seasoned Nurse Manager who would like to work in a rapidly growing organization to deliver a comprehensive clinical service plan to our residents and staff. As the successful candidate you will:

• Direct, promote and evaluate resident care and nursing standards, philosophy, goals and objectives to assure the optimum level of wellness for our residents and team lead our interdisciplinary staff.  
• Provides consultation regarding resident issues and standards of resident care to nursing personnel and interdisciplinary team.
• Establish and maintain guidelines for staffing to assure optimal resident care.
• Recommend and initiate long-range planning strategies for improvement of health care delivery services.
• Monitors accreditation and regulatory criteria to maintain compliance; assures compliance with regulatory requirements.
• Supervise and evaluate the work of subordinate staff, which includes performance evaluation, training, disciplinary procedures, work assignments, and administers personnel    policies and procedures.
• Manage the operating budget for the clinical departments; recommends cost effective use of resources.
• Encourage and promotes relationships with outside resources/organizations to meet resident and community needs.
• Participate in continuing education to maintain credentials and increase expertise and knowledge in professional clinical nursing and administration.

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Bachelor of Science in Nursing, Masters preferred, current registration with the College of Registered Nurses of Nova Scotia
• A minimum of 10 years nursing experience; with supervisory/management experience
• A service minded, results oriented, and positive towards change and innovation..

• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

We are looking for a legal technician, specialist in contracts and risk, with experience in corporate commercial law. This position reports to the Senior Legal Advisor.

This is a temporary contract (16 months) to replace maternity leave.

 Location: Montreal, Quebec OR Toronto (North York), Ontario

Job Description :

• Reviews, negotiates and drafts various contracts, tender documents to provide services, client-related contractual provisions, primarily Canadian amendments for the company; Advises the company on these same customer-related items.
• Advises the company on contractual policies and procedures.
• Updates, drafts and implements contract policy updates, as necessary.
• Conduct research on various issues (legal or otherwise), as needed.
• Completes corporate documents, annual reports, resolutions and minute book.
• Takes care of the renewal and maintenance of different licenses in each province in which the company has operations.
• Assigns the various legal invoices.
• Updates the various legal databases.
• Manages Risk Specialist tasks which include renewing company insurance (insurance binders, insurance certificates, surety bonds, coordinating the purchase of local liability policy, auto insurance and property, payment of deductibles, insurance premiums and bonds).
• Manages questions and requests related to insurance and company risks
• Perform other paralegal tasks as needed: managing files and carrying out administrative tasks, providing support to the legal department.
• Other duties as assigned.

Job specifications:

• Must possess exceptional communication skills as well as interpersonal skills to work with internal and external contacts.
• Ability to take initiative and work with a diverse internal clientele.
• Must be able to organize and provide priority and support for effective operation for the accomplishment of intended objectives.
• Must be skilled in writing reports, business correspondence and procedures in a clear and concise manner.
• Works efficiently and independently with flexibility and adaptability.
• Pay attention to details, have strong analytical, diplomatic and negotiation skills in writing and must possess problem-solving skills.
• Possesses solid business judgment.
• Must be self-starter with excellent organizational skills with the ability to multi-task and be comfortable in a constantly changing environment.

Qualifications required:

• College diploma in legal techniques.
• 2-4 years of relevant experience.
• Perfect command of the English language is required for this position. All tasks will be carried out in English since the paralegal will have to support the company's operations in all English-speaking provinces of Canada. Communications with people working in the United States will also be required for this position. 

Working conditions :

• Flexibility in teleworking.
• Competitive salary.
• Full range of benefits.

#AF-QUEBEC

In a leadership role at Finning, a leader in our industry, you have the opportunity to make a difference. With ample opportunity to learn, grow and gain exposure to cutting edge technology in the industry, the Customer Service Manager role offers a world of opportunities for the successful individual.

Responsible for both the daily field & shop repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning’s Customer Service Commitment and Service Excellence Operational process. This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.

For this position, the expected salary range is between $130,000 - $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

The Customer Service Manager will support Victoria, Nanaimo and Campbell River.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

• Lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
• Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
• Demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
• Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
• Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website. 
• Manage day-to-day branch operations, assets, finances including planning, managing and reporting of branch financial results, assets and facilities requirements
• Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
• Manage the successful execution of Finning’s Service Excellence Operational process and customer service commitment within the branch
• Owns successful execution on the customer contract (if applicable)
• Direct timely resolutions to customer issues and goodwill settlements
• Responsible for investigating service eforms related to variances, service warranty and service re-do
• Create annual budget, forecasting and review applicable contract management emails if required
• Actively purse monies from CAT recoveries
• Responsible for maximizing recovery of components from CAT and OEM
• Thorough understanding of labor relations and grievance resolution process
• Strong understanding of parts and service processes and systems, Finning’s work order cycle, sales processes, warranty offerings and goodwill practices
• Understanding and adheres to Finning policies and procedures
• Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
• Business acumen and financial planning, budgeting and forecasting knowledge
• Finning’s products, services and industry segments, Customer Service Commitment, Service Excellence Operational Excellence
• Performance Management and Performance Improvement Plan (PIP) processes and the principles of high performance leadership

Experience:

• 8-10 years of previous supervisory or leadership experience
• Marine and Power Systems Experience
• Previous experience on the repair and execution side of business
• Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
• Proven leadership, coaching, mentoring, people and team development skills
• Strong analytical, problem solving and decision making skills
• Proven Financial business acumen
• Proven relationship management skills with a strong customer focus
• Travel will be required in this role

The General Manager is an experience detail oriented, business executive, that will create and execute a comprehensive Account plans for launching innovative services with a strong focus on value, Customer Service and compliance. They will be responsible for fostering a culture of care and success, emphasizing physical and emotional safety, while also gaining a deep understanding of the business's financial details, for both the client and BGIS budgets.

They will develop a client-focused strategy by anticipating needs, review and analyze key account data for risks and opportunities and pay attention to competitor engagement clues. Ensure a thorough understanding of contract details, using judgment and mindfulness to identify potential risks and opportunities.

The General Manager, is an action oriented role that will oversee high-performing teams that prioritize people engagement and development and promote a culture of problem-solving and asking for help to achieve success and deliver solutions. Build credibility and trust by engaging experts, being responsive, and demonstrating accountability through follow-up and ensuring commitments are met, all while encouraging innovation through curiosity and healthy disruption.

They will be responsible for promoting collaboration and respect to bridge account, product line, and corporate functions for excellence, while emphasizing meaningful relationships with people, clients, vendors, and BGIS Enterprise. Encourage diversity among stakeholders, deliberately fostering inclusivity, and drive employee involvement through initiatives that create opportunities for all.

KEY DUTIES & RESPONSIBILITIES

People Leadership and Integration 

• Responsible for the leadership of a team that includes all facets of People and Culture (Talent Acquisition, Development, Compensation, Retention) – of various roles and functional areas ensuring their success 
• Build and organize for the optimal integrated construct that is most effective in delivering client services 
• Accountable for the engagement, inclusion and management of all employees regardless of their functional area

Account and Relationship Management

• Accountable for strategic account management and meeting business goals for both the client and BGIS 
• Continuously engages clients in discussions to understand and anticipate needs and identify additional services.  Recommends and sells pull-through of additional services
• Ownership and accountability for client relationship and for achieving client satisfaction objectives for the assigned account(s)
• Develops and maintains effective relationships with clients, managing client expectations and ensuring client satisfaction is achieved
• Acts as the focal point of escalation for issues pertaining to the assigned account(s)
• Position level of client representatives with whom this position typically interacts with are typically at the senior management and executive level
• Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance
• Collaborates with relevant internal contributors to achieve client satisfaction and growth objectives
• Provides quarterly value reporting to substantiate value creation to clients
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio

Governance, Compliance and Risk Management

• Overall ownership for ensuring all client obligations are delivered and that all operational and financial metrics are achieved
• Accountable for ensuring that the manner in which the work is delivered complies with all requirements including but not limited to environmental, health and safety, and building standard requirements
• Collaborates with relevant Contributors and leads the account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to the client.
• Interprets key business risks and plans for mitigation 

Business Account Management & Financial Management 

• Ownership and accountability for achieving financial targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements 
• Directs the account team and collaborates with relevant contributors in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains.  Directs the implementation of related enhancements for the account
• Directs the development, consolidation, implementation and management of budget for the account
• Collaborates with all enterprise groups - product line leaders to ensure financial and operational targets and shared services groups to drive operational support for service delivery

Delivering Business Solutions with a Purpose

• Accountable understanding and responding to client needs with presenting BGIS Solutions
• Collaborates with relevant contributors to support client needs and requirements by presenting various BGIS solution. 
• Is an Brand Ambassador for BGIS Services to support growth and expansion of services that matter most to our Client. 
• Contributes to proposal development, actively attends relevant events in order to establish market presence and contribute to brand awareness, networks to maintain awareness of BGIS capabilities

SKILLS & QUALIFICATIONS

• University degree in business administration.  MBA would be considered an asset
• 10 year plus Real Estate business portfolio management of various functional areas and account management work experience 
• Exhibits a very high degree of professional maturity - comfort and maintains composure with audiences at all levels including those at the executive management position level. 
• Highly detailed oriented, who can manage through large volumes of information and administer accordingly 
• Strong negotiating and influencing to achieve desired outcomes at all levels – including executives
• Adept at tailoring communication style and delivery to different audiences, and using effective listening skills to gain clarification from others
• Quickly adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned. 
• A very high degree of comfort with ambiguity. 
• Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions 
• Possesses a continuous improvement and quality mindset along with an exceptional desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
• Exceptionally skilled at Understanding / Interpreting and or Developing: 
  • Financial Information and general budget management
  • Strategic Account management Plans and detail 
  • Contract Interpretation of Terms and Conditions
  • Data from various sources – example - dashboards
  • Utilizing Excel, creating spreadsheets and presenting to executive leaders 
  • Creating PowerPoint presentations and delivering on them to various stakeholders

Licenses and/or Professional Accreditation

• None required

What you’ll do

• As a Department Sales Manager of Customer Service, you have a passion for sports and live an active lifestyle, and equal to that is your drive for customer service.
• Product Knowledge and attentiveness towards customers needs is your playground.
• You demonstrate a positive and engaged attitude when dealing with customers and employees and are responsible for coaching and developing your team. 
• As an ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same.
• Coach and develop your department team by setting expectations, keeping open lines of communication, coaching on a continual basis, providing constructive feedback, and ongoing support.
• Create development plans for full-time staff – providing support and coaching to improve any performance gaps.
• Communicate skills proven through effective huddles / meetings / coaching sessions.
• Develop and maintain a positive work environment for staff.

What you bring

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales.
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team.
• Culture and brand ambassadors – you love the work and take pride in our brand. 
• If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
• Minimum of 2 years in a retail environment, preferably at a supervisory level. 
• A proven track record of business growth and exceptional customer service skills.  
• Demonstrated interest in or involvement in sports or the sporting goods industry an asset. 

#LI-LK1

Weekly Hours: 40