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As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
 
 
We would love to work with you if you have:
 

• Experience in the securities industry
• Willing to become registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Fluently Bilingual in Spanish and English
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHATS IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Reporting to the Director of 311 & Customer Access, the Administrative Office Coordinator is responsible for coordinating and supporting the teams delivering service to Edmontonians and Employees to ensure the effective and efficient execution of day to day activities of running the operations.

The primary responsibilities of the position include:

• Office administration and support
• Supply and inventory management and financial oversight
• Office coordination and receptions services
• General administration & internal communication 
• Special projects and process improvements

The Administrative Office Coordinator requires a high degree of professionalism, attention to detail, discretion in handling confidential information, and strong organizational and time management skills. As the sole support the individual primarily supports the leadership team however extends to all other individuals who work in the section.

As an Administrative Office Coordinator, with a focus on the City of Edmonton’s Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Provide end to end meeting support by scheduling meetings, preparing agendas, taking, transcribing, and distributing meeting minutes
• Create, process and maintain files in accordance with records management including contact lists, position management, and assets
• Ensure document management, retention, disposition and distribution adhere to all FOIP requirements and record management procedures
• Create and process purchase requisitions, reconcile and process invoices and coordinate corporate procurement card transactions, review and approvals
• Prepare vendor agreements following purchasing standards
• Support events by assisting with scheduling activities, catering, facility set up, technology, etc
• Communicate with various offices to ensure information and events are relayed between facilities
• Provide coordination and reception services for all visitors, inquiries,  facility matters and deliveries
• Coordinate and maintain office equipment, furniture, supplies, phone inventory and other work space requirements
• Coordinate and implement ergonomic assessment workspace changes, provide oversight of OH&S inspections, provide oversight of implementation of action items from OH&S inspections and implement action items from Hazard Assessments
• Coordinate and/or lead a variety of projects and initiatives within the Section
• Represent 311 & Customer Access by participating on internal committees or cross-functional teams
• Perform additional related duties as assigned

Qualifications

• Completion of the twelfth (12th) school grade including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
• A minimum of three (3) years in a large, complex organization with progressively diversified data entry experience with extensive knowledge of work processing and data entry including preparing, editing and proofreading correspondence, taking and preparing minutes and providing clerical support. As well as experience in office, coordination related to vendor and facility management
• Proficient in the use of computer programs: Internet, Word Processing (Word, Google Docs), Spreadsheets, (Google Docs), Presentations, Email (Gmail) and SAP (ECC & Ariba)
• Proficient in the use of office equipment: Computer, Voice Messaging, Photocopier, Fax Competencies
• Understand ethical behavior and business practices and ensure own behavior is consistent with company standards and align with the values of the organization
• Establish and maintain positive working relationships with others both internally and externally
• Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
• Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
• Determine strategies to move forward, set goals, create and implement actions plans, and evaluate the process and results. Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator.  For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

INTRODUCTION:

Contributes to the overall success of the ScotiaMcLeod Western Region in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The primary objective of the position is to support both the Regional Manager Administration and Regional Director on regional projects, initiatives, and operations.

IS THIS ROLE RIGHT FOR YOU:

In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support the Regional Director and Regional Manager Administration by acting as a point of contact and subject matter expert on new initiatives:
  • Lead and support new ScotiaMcLeod initiatives and support change management processes within the region
  • Create and lead new campaigns within the region
  • Acts as point of contact for branch management teams with questions on new policies and initiatives
  • Work with head office partners on addressing questions or concerns from the field
• Support branch management teams in ensuring a high level of success is achieved through effective operations and administrative efficiencies 
• Act as a liaison between branches and head office, and support departments to ensure efficient resolution to all issues 
• Act as delegate of Regional Director on regional compliance and policy approvals
• Provide back up to support to both Regional Manager Administration as needed
• Build effective working relationships across the branch management teams and with various business line departments 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high-performance environment and contribute to an inclusive work environment. 

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• CIRO Investment Representative licensing required
• Strong relationship development skills
• Excellent written and verbal communication skills
• Skilled at both time management and multi-tasking
• Enthusiastic upbeat personality is essential
• In-depth industry knowledge 

WHAT'S IN IT FOR YOU:

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.  
• An organization committed to making a difference in our communities– for you and our clients. 
• An inclusive working environment that encourages creativity, curiosity and celebrates success.  
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Reporting to the Supervisor, Business Planning and Financial Management, the Billings Clerk is responsible for providing a broad range of financial and clerical services for the different branch sections. The support includes Accounts receivables (creating billing advices, credit memos, updating PM orders in SAP), providing clarifications, responses to customer/vendor inquiries, running reports along with any administrative support to other sections within the Parks and Roads branch through administrative duties as required.

With a focus on client satisfaction, you will work in an integrated business model to: 

• Work with the business area to ensure all costs are accurately identified/captured before billing advices are created
• Collaborate with the business area in case costs are missing, credit memos need to be generated etc
• Capture all the information from SAP, relevant files to update the corporate billing advice/credit memo templates
• Send billing advices/credit memos to the corporate accounts receivables team for invoices to be generated
• Submit any cheques to the corporate team that are received as payments
• Scan and track these cheques for future reference
• Run regular periodic reports in SAP to ensure that billing advices are created for all billings that show up in the system, other files etc.
• Work with the business area to ensure everyone is following the process to trigger creation of the billing advices
• Support in the accruals process
• Work collaboratively with multiple staff across the various sections within the PARS branch
• Ensure billing advices are created in a timely manner
• Collaborate with the business areas to provide timely responses to vendor/customer inquiries

Qualifications

• Grade 12 education is required
• Minimum three years of experience in billing with demonstrated ability to maintain successful working relationships with various stakeholders and accurately completing invoicing/billings
• Training in basic accounting including customer billing and cost control
• Basic knowledge of accounting principles
• Attention to detail as this work impacts our ability to send out correct invoices to vendors/customers
• Ability' to manage time effectively, manage multiple priorities and deliver under tight timelines
• Problem resolution and conflict resolution
• Excellent verbal and written communication skills
• Ability to work independently as well as part of a team with a strong work ethic
• Excellent working knowledge of computer and computer softwares like MS office, Google Suite
• Ability to make decisions in accordance with established policies and procedures
• Ability to maintain complex records and prepare reports
• Ability to deal courteously and tactfully with peers/stakeholders
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
• Applicants may be tested

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95. 

Hours of Work: 33.75 hours per week. Monday through Friday

What is the opportunity?

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency. 

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

•    Assist Officers in all administrative functions
•    Ensure all account information on internal systems is up-to-date, complete, and accurate
•    Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients
•    Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer
•    Understand and follow all RBC processes and policies as required
•    Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must-have
•    Minimum of one year of experience in the financial services industry
•    Post-secondary education
•    Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment
•    Intermediate to advanced Microsoft Excel and Word skills
•    Exceptional written and verbal communication skills
•    Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner
•    Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities
•    Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others

Nice-to-have
•    CSI and/or STEP Canada estate and trust related courses
•    Successful completion of the Canadian Securities Course (CSC)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
•    A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
•    Leaders who support your development through coaching and managing opportunities
•    Ability to make a difference and lasting impact
•    Work in a dynamic, collaborative, progressive, and high-performing team
•    Opportunities to do challenging work
•    Opportunities to take on progressively greater accountabilities

Job Skills

Communication, Critical Thinking, Customer Service Management, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Operational Delivery, Problem Solving, Time Management, Trust Operations Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-02-23

2024-03-07

Hours: 2pm -10pm Monday - Friday

The Administrative Coordinator supports the business by coordinating the full range of administrative processes at the terminal in order to ensure the timely and accurate delivery of freight to the end customer.   

You will be a positive representative of our organization by demonstrating professionalism, and appropriate urgency. You will work closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests. 

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner. Establish and maintain files and records.  
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees; attend meetings, take notes, and follow up on decisions within area of responsibility 
• Order office supplies and maintain inventory for the terminal 
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees 
• Redirect documents intra- and inter-terminal as well as to customers as needed 
• Manifest and arrange appointments via fax, email, and telephone. Call customers regarding appointment change, status, rescheduling, and issues regarding appointment. Schedule driver appointments. Update system with appointment information.  
• Prepare manifests for trucks crossing from Canada to US border and vice versa 
• Verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete 
• Input pick up BOL’s and update POD’s. Upload and edit EDI files. Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present 
• Track and update system information on shipments for agent delivery. 
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures 
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies. 
• Reporting: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering. 
• Mentor and train office staff in procedures and in use of current software 
• Dispatch some night runs/shifts 
• Other related duties as may be required 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. 
• Communication skills - advanced 
• Computer skills – accuracy, Truck mate MS products, AS400, web based programs 
• Demonstrated customer relationship skills 
• Strong conflict resolution skills 
• Able to work deadlines in high transactional environment 
• Ability to champion business needs in a collaborative manner to colleagues 
• Results focused 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

As the Administrative Assistant role you will provide administrative support to one or more Advisors and their teams within ScotiaMcLeod. 

Is this role for you? In this role you will:
    
    • Arrange client meetings including preparing materials and scheduling
    • Respond to client inquiries & requests
    • Process client account documentation
    • Maintain client files and assist in writing letters and proposals
    • Build effective working relationship across the team and with various business contacts

Do you have the required skills to excel in this role? We'd love to work with you, if you have:

• Excellent written and verbal communication skills
• Strong organizational skills
• Ability to take initiative and work independently
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint

What’s in it for you?

•    A rewarding career path and support towards your professional development and growth
•    In-depth training and coaching to help you succeed in the role 
•    Competitive compensation package along with flexible benefits, performance bonus, and Employee Share Ownership Plan  
•    Be a part of and contribute to a culture of inclusion, diversity, and potential
•    15 months to complete IIROC courses (CSC, CPH and IRT) if currently unlicensed.

Main Purpose and Function

The Office Support Clerk III is responsible for administrative and clerical tasks for the Transportation Planning and Transportation Design branches, as well as Engineering Team Services at Crossroads. This includes, but is not limited to: onboarding, eSAFs, eCAFs, time entry, updating Project Management Framework documents, maintaining branch stats (Scorecard), formatting Council Reports, using SharePoint and obtaining concurrences, creating shopping carts, issuing change orders, processing of goods receipts and service entries, resolving invoice payment issues, calendar management for section heads, coordinating large external vendor meetings, booking travel and training for branch employees, assisting with records management filing and archiving as required and other responsibilities as assigned.

Specific Duties and Responsibilities

• Updates Project Management Framework documents.
• Maintains branch scorecards.
• Formats Council Reports, and obtains reports and concurrences in SharePoint.
• Provides end-user support for branch SharePoint pages.
• Utilizes organizational software, SAP, to provide administrative support to all Engineering branches in various ways such as Procurement to Payment (P2P) training, shopping carts, service entries, good receipts, orders and approves payments for suppliers. 
• Adheres to standards of the City’s Ethical Purchasing Policy as well as manage the supplies and ordering of goods in accordance to the P2P process.
• Resolves invoicing issues.
• Coordinates P-card reconciliation.
• Ensures printers are working and maintain the toner and paper supplies for the floor.
• Assists the branch section heads with their calendar management, including booking large meetings and/or travel/training trips.
• Initiates eSAFs and eCAFs as per direction from management, and forwards them to appropriate authority for approval.
• Supports the onboarding of new employees to the branches including IT and security accesses.
• Reviews and validates Time Entry reports, ensuring that they meet time entry standards and forwards for approval to Managers OR Reviews and validates Time Entry reports, ensuring that they meet time entry standards and forwards for approval to Managers.
• Uses the VanRIMS classification and retention schedule exclusively and serves as the branches Departmental Records Coordinator (DRC) for all VanDocs related issues.
• Retrieves information from paper, electronic or film based files; assisting in the scheduling and transferring of records off site and requesting file searches from external sources.
• Other administrative duties as required for Engineering Team Services.

Qualifications
Education and Experience:

• Completion of Grade 12 including or supplemented by commercial administration courses plus sound related experience, or an equivalent combination of training and experience. 
• Experience as a Departmental Records Coordinator is considered an asset.
   

Knowledge, Skills and Abilities:

• Considerable knowledge of modern office practices and procedures.
• Sound knowledge of departmental and other policies, regulations, rules, procedures and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
• Sound knowledge of the Engineering Services Department functions, responsibilities and activities.
• Effective written and verbal communication skills.
• Effective organization and problem-solving skills.
• Ability to operate standard office equipment and a working knowledge of standard computer software such as VanDocs, Microsoft Word, PowerPoint, and Excel is required.
• Ability to preform P2P and time entry functions in SAP is an asset.
• Sound knowledge of COV’s standard purchasing practices and procedures.
• Ability to work in a fast-paced environment with shifting priorities, demonstrated competency in decision making within established business practices and rules.
• Ability to handle a heavy workload and provide exceptional customer experience.
• Ability to communicate effectively both orally and in writing and to prepare non-routine reports, correspondence and memoranda related to the work.
• Ability to build and maintain effective working relationships with co-workers and vendors is essential.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Engineering Services (1300) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: April 2024 

Position End Date: March 2026

Application Close: March 3, 2024

Main Purpose and Function

The Assistant to the FIFA World Cup 2026 (FWC26) Host City Secretariat Lead and a member of the FWC26 Host City Secretariat, will provide a wide variety of confidential and sensitive administrative support as well as organizing and coordinating daily activities of the FWC26 Host City Secretariat.

Key Contacts and Reporting Relationships

This position reports to the FWC26 Director of Coordination and Alignment and closely supports the FWC26 Host City Secretariat. Key contacts include: the City Leadership Team; senior City staff, (chiefly the supporting functions including legal, financial and communications); federal and provincial government agencies and external partners (including the Integrated Safety and Security Unit, PavCo, YVR, Parks Board, First Nations, and FIFA), and members of the public.

Specific Duties/Responsibilities

• Provides executive level confidential and administrative support for FWC26 Host City Secretariat.
• Coordinates and maintains the calendars of the FWC26 Host City Secretariat Lead and Team using judgement to prioritize meeting and event requests with a view to optimizing available time. This includes planning, organizing and scheduling meetings/events; screening requests for meetings/events; anticipating and working with external partners, stakeholders and senior city staff to resolve scheduling conflicts to ensure high priority meetings/events are accommodated in a timely fashion.
• Schedules meetings with internal staff, external partners and stakeholders including Provincial Government, Federal Government and FIFA contacts.
• Supports the FWC26 Host City Secretariat in managing and delivering all functions including, but not limited to: work plan management; financial management; procurement process; issues log; risk register, status reporting; change log; action item log, etc.
• Manages the flow of information to and from the FWC26 Host City Secretariat by reviewing daily email, correspondence, memos and reports. Using their own judgement and discretion, this position will either respond directly on behalf of the FWC26 Host City Secretariat on those matters where there is extensive knowledge of the issue, process or procedure or escalate appropriate matters for reply or additional information to the team members.
• Coordinates approval and sign off by the FWC26 Host City Secretariat of reports, budgetary matters and other reports.
• Manages a variety of sensitive and confidential matters including correspondence, agendas, minutes, contracts, and presentations; locates and assembles information for various reports and briefings; compiles and prepares meeting materials and minutes and attends meetings as required.
• Coordinates and assists the FWC26 Host City Secretariat to manage processes and feedback received by the FWC26 Host City Secretariat.
• Coordinates travel and accommodation arrangements for the FWC26 Host City Secretariat including complex itineraries requiring multiple flights, multiple destinations, multiple events and/or foreign travel. Manages rescheduling of travel arrangements as required.
• Coordinates Freedom of Information requests for the FWC26 Host City Secretariat.
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Diploma in Office Administration and a minimum three experience in a progressively administrative role in municipal government or an equivalent combination of education or experience.

Knowledge, Skills and Abilities:

• Thorough knowledge of Office 365 products with advanced knowledge of Outlook including the use of follow up flags, rules and alerts.
• Ability to exercise considerable independence and judgement with minimal supervision.
• Ability to identify and understand the sensitive, confidential and/or controversial nature of all types of materials and handle with appropriate discretion.
• Ability to manage multiple tasks and projects and including the ability to change priorities in a high demand environment.
• Ability to anticipate and plan in advance solutions to problems and issues so they are managed in an efficient and effective manner.
• Ability to liaise with a wide variety of senior managers, their assistants and external partners and stakeholders on behalf of the Host City Team.
• Exceptional organizational skills including a high level of attention to detail. Excellent listening, oral and written communication skills.
• Experience with complex calendaring in an executive environment.
• Ability to compose and proofread correspondence, prepare reports in clear concise business English and draft complex correspondence for review by senior staff.
• Experience with SAP and VanDocs are highly desirable.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Office of the City Manager (1010) 

Affiliation: Exempt 

Employment Type: Temporary Full Time 

Position Start Date: April 2, 2024

Position End Date: 08/31/2026 

Application Close: February 28, 2024

Job Description
Are you a detail-oriented, organized individual who thrives in a challenging role? If so, consider one of these exceptional Full-time, Temporary, 12 months vacancy opportunity with the IDS Transit Expansion Division within the City of Toronto. You will work in a senior-management environment where your executive-level administrative skills will be relied upon daily to deliver top quality support in a fast-paced and complex municipal government setting. Your excellent communication skills, combined with your customer service focus, diplomacy and tact, will ensure you are a valued member of the team that is responsible for the provision of centralized administrative support to the Transit Expansion Division.
 
The City of Toronto promotes professional development and is committed to providing opportunities to lead, learn and grow. We value integrity, reliability, and fairness, and we embrace the diversity of the people we work with and serve.
 

Major Responsibilities:
Your primary responsibilities as an Administrative Assistant 1 will focus on providing support to senior leadership on key corporate initiatives, governance, Council/Committee agenda management and protocol, as well as the interpretation or application of corporate / service area policies and procedures.  In doing so, you will assist with the day-to-day management, operations and coordination of complex projects and programs in the Transit Expansion Division, Infrastructure Services.
 
Office Administration

• Provides senior level administrative support, advice and guidance on key initiatives and policies. Reviews and directs incoming correspondence, telephone calls and initiates responses.
• Manages and schedules daily appointments and activities; arranges meetings and business travel. Recognizes priorities and organizes the daily schedule accordingly.
• Coordinates daily administrative operation by organizing workload priorities. Provides effective work direction, training and guidance and acts as a resource to support staff as required.
• Manages, prioritizes and/or redirects inquires and/or provides information and guidance to staff, clients, the public, the media, agencies, union representatives and other levels of government, utilizing specialized knowledge of corporate policies, regulations, and protocols.
• Ensures and checks the efficient and correct preparation and processing of documents in accordance with appropriate policies and legislation. Ensures conformity with regulations, statutes, by-laws, agreements, policies, and procedures. Applies and checks layout and formatting guidelines. Proofreads own and others material.
• Performs highly independent, specialized administrative tasks, including preparation, research, investigation, review, reconciliation, control and co-ordination of various documentation and processes.
• Maintains strict confidentiality at all times. Coordinates meetings, special events, schedules, workshops, grievances, labour-management meetings, food services, and staff attendance at conferences.
• Prepares agendas, takes/transcribes minutes and follows-up on action required.
• Operates computers utilizing and manipulating a variety of desktop applications and corporate systems. Prepares presentation material on various software, including  Office 365 and in particular SharePoint.
• Organizes and maintains up to date manuals such as Council and corporate administrative policies and guidelines.
• Maintains continuous awareness of the City operations, administrative policies and procedures. Monitors administrative processes of the office to ensure adherence to relevant City policies and efficient operations.
• Coordinates the development and implementation of secretarial and administrative standards and procedures.
• Attends various meetings, events, and acts as the unit representative when required.
• Promotes and delivers excellent customer service.
• May manage special projects.

 
Human Resources and Financial Management

• Checks and ensures the preparation of the recruitment and organizational change documents are in accordance with Corporate and service area policies.
• Maintains staffing and recruitment information and documentation.
• Prepares and processes documents of a confidential labour relations nature, such as notes regarding disciplinary action, documents pertaining to grievances and arbitration, letters of discipline, contingency planning, position termination, restructuring and downsizing initiatives.
• Manages petty cash, and coordinates the submission of petty cash reimbursements, supplier payments and other administrative matters for the office.
• Monitors, tracks, and reports attendance.
   

Communications and Issues Management

• Receives and provides initial response including initial data collection related to telephone calls, email and correspondence from the general public and staff and refers for appropriate action.
• Responds to, and helps resolve, issues raised by staff, internal and external stakeholders, and the public.
• Receives Fraud and Waste, Ombudsman, Auditor General, Internal Audit and other matters on behalf of the Office and refers to the appropriate Section or Unit for Action. Monitors and tracks responses.
• Coordinates tier one responses to enquiries about Freedom of Information and protection of personal privacy from Members of Council, the Information and Privacy Commission, the media, senior City staff and the public.
• Prepares and co-ordinates communication material within the Division, including newsletters, bulletins, notices, and flyers.
   

Council and Committee Agenda Management

• Monitors all key reports required for committees and council and ensures deadlines are met.
• Annotates and reviews Council agendas and flags items that will impact on Division operations. Identifies issues and initiates responses.
• Maintains awareness of municipal matters while acting with discretion on all confidential matters.
   

Reporting and Record-Keeping

• Administers, prepares, processes, and composes documents, routine reports, statistical summaries and reports requiring considerable judgement in the interpretation and application of regulations and practices. Prepares complex calculations and analysis of data. Monitors expenses and participates in compiling data for forecasting and budgeting. Prepares correspondence.
• Coordinates all reports and administrative information, monthly work plan updates and corporate responsibilities including Human Resources, Health and Safety and prepares the documentation to meet legislative requirements in alignment with established policies and procedures.
• Develops, operates and maintains an effective record/retrieval system for the office.
   

Key Qualifications

1. Considerable experience providing administrative support to senior management, managing a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience in planning and organizing appointments, meetings, conferences, and special events in a fast-paced environment, including the preparation of meeting minutes and identifying items for follow-up.
3. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, presentations, correspondence, charts and tables.
4. Considerable experience preparing agendas, taking minutes at meetings, and identifying items for follow up.
5. Extensive experience utilizing a variety of software packages (i.e. Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Office 365 etc.).
6. Experience working with confidential materials/information for senior management staff.
7. Experience annotating and/or summarizing complex data, reports, briefing notes and/or committee/council reports.
8. Strong analytical and problem-solving skills.
9. Ability to prioritize multiple tasks and manage interruptions, to assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the Division.
10. Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and work effectively with minimal supervision, deal with conflicting priorities and work demands.
11. Considerable knowledge of municipal operations that may include but is not limited to council proceedings and Freedom of Information.
12. Ability to work independently, in a politically sensitive environment, using sound judgement.
13. Ability to provide work direction to other support staff.
14. Ability to research and prepare information in a timely manner.
15. Ability to implement effective administrative work procedures and maintain an organized office in a fast-paced and complex executive office.
16. Highly developed customer service and interpersonal skills. Ability to deliver excellent customer service at all levels and with external partners and stakeholders.
17. Excellent communication skills, both orally and in writing. A strong command of grammar and writing skills for the purpose of proof reading and editing.
18. Ability to work beyond normal business hours and flexible hours including weekends and evenings when necessary.
19. Must be resourceful, adaptable and possess a high degree of initiative.
20. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

The City of Toronto’s Fire Services Division has two opportunities available as an Administrative Assistant 3 (AA3). These positions report to the respective Divisions Chiefs and provide a variety of administrative and program related duties.

AA3 for Fire Services Community Risk Reduction Section:

Reporting to and supporting the Division Chiefs of the Inspections and Enforcement Unit and the Public Education Unit, the incumbent will provide a variety of administrative and program related functions in a high volume and time sensitive work environment. In addition to the responsibilities set out below, the Administrative Assistant 3 will be responsible for managing and overseeing multiple email inboxes at one time, assimilating high volumes of information and determining appropriate action.

AA3 for Fire Services Administrative Services Section: 

Reporting to and supporting the Division Chief, Staff Services, the incumbent in this position will provide a variety of administrative duties, including preparing confidential correspondence and documents, such as grievance responses, disciplinary letters and other employment related documents; coordinating appointments and meetings, such as investigative interviews, Step 2 grievance hearings, and other meetings when required; compiling and preparing materials and agenda for meetings and taking and transcribing minutes of meetings; organizing and assisting in the preparation and dissemination of materials such as information related to grievances and arbitrations; preparing a variety of monthly, quarterly and annual reports as well as ad hoc reports; managing email boxes and providing support to other Staff Services team members when requested.

Major Responsibilities:

• Prepares and processes a variety of documents including statements, forms, legal documents, manuals, statistical summaries and reports requiring the assessment and analysis of manual or computerized data, and other documents utilizing various software packages.
• Prepares and types correspondence including documents that are confidential in nature, such as disciplinary letters, grievance responses, offer letters, employment related legal opinions relating to employment law and promotional examinations when required.
• Drafts routine correspondence.
• Maintains and manages fire information databases.
• Exercises caution and discretion with labour relations, personnel, legal proceedings dealing with employment issues and other confidential information.
• Organizes and assists in the preparation of grievances and arbitration documentation.
• Compiles material, prepares agenda and takes and transcribes minutes of meetings, as required.
• Assists with promotional competitions including briefs and presentation materials
• Monitors, tracks and reports on attendance management.
• Inputs and maintains staffing attendance program.
• Coordinates travel arrangements and completes expense documentation for conferences/seminars. Handles the scheduling of meetings and appointments for the Divisions Chiefs as well as reviewing their calendars, to ensure it is up to date. 
• Proof reads outgoing documents and correspondence.
• Ensures required documentation is distributed to appropriate personnel.
• Prepares a variety of monthly, quarterly and annual reports as well as ad hoc reports.
• Maintains hard and soft filing and retrieval systems for various records/documents.
• Assists with budget administration and maintains and processes accounts receivable for the organizational unit.
• Manages projects as assigned by the Division Chiefs.
• Researches and provides information, including in response to enquiries/complaints and exchanges information with all levels of staff, elected officials, the public, government agencies or private companies and records detailed messages.
• Opens, reviews and distributes incoming mail and follows up on responses.
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Utilizes layout, formatting and keyboarding skills.
• Maintains supplies for the unit. Orders and checks the delivery of office equipment, supplies, publications, etc. and maintains same. May provide work direction and training to clerical employees.
• Ensures work is undertaken in a manner that complies with and supports City compliance with the Ontario Occupational Health and Safety Act (OHSA), other relevant codes and regulations and City policies.
• Other duties as assigned.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience in the performance of secretarial and administrative support duties to management, handling a broad range of administrative matters, standard office practices and procedures.
2. Considerable experience in the preparation and drafting of standard correspondence and reports, editing the layout and formatting of complex reports, correspondence, charts, tables and statements.
3. Considerable experience with Microsoft Word, Excel, PowerPoint and Outlook.
4. Experience in setting up meetings with all levels of staff, elected officials, other levels of government and the public as well as taking and transcribing meeting minutes.
5. Advanced knowledge of layout and formatting complex reports, correspondence, charts and tables.
6. Highly developed customer service and interpersonal skills and proven ability to deal with people in difficult situations.
7. Ability to exercise independent judgement and discretion in dealing with confidential operational matters and with management staff.
8. Ability to work independently with a minimum supervision, take initiative and know when to seek counsel and advice.
9. Ability to prioritize work schedule, complete assigned duties with timelines, handle multiple projects and priorities and work in a team environment.
10. Good knowledge of municipal operations, Council proceedings, departmental and political issues.
11. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.
12. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.