As a member of CIBC’s Enterprise Technology team- information security technology, the Application Integration Specialist is responsible for the detailed technical design and development of applications using various technology platforms. The role performs tasks of technical depth and breadth, utilizing a solid understanding of business dynamics to conduct impact analysis and provide feedback on problems with recommended solutions. The Application Integration Specialist determines methods and approaches to projects, transforming business requirements specifications into programming instructions, designing, coding and testing programs. In addition, the role plays a key role in the development and implementation of database management solutions, supporting the company’s backup plans. The role uses judgement and autonomy on day to day tasks, exercising considerable latitude to conduct data source analysis and negotiate with users regarding requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How you'll succeed

• Systems Implementation - Participate and conduct technical design, development, and integration of cross functional, multi-platform application systems. You must have good knowledge and understanding of Software Development Life Cycle, good understanding of databases and knowledge of networking.
• Troubleshooting  and Technical Skills – Work closely with key business and technology partners to ensure that business and client impact issues are well understood and addressed. Ensure adherence to all regulatory and information security standards and policies are maintained in all aspects of the application management. Provide technical guidance concerning business implications of application development projects
• Relationship Management - Build strong relationships and partnerships with technical team members, clients, vendors and peers.  Lead discussions, listen and ask the right questions to ensure problems/issues are identified and resolved. Express oneself and communicate with others verbally at an advanced level; recognizing that verbal communication is more than just language - it includes tone, style and structure.

Who you are

• You can demonstrate experience. 2-3 years’ experience as an Application Developer/Support and Integration Specialist wearing multiple hats to help support internal clients. You must have at 1-2 year experience in SQL, Power BI, scripting languages such as Python, Bash. Experience in application production support including logical thinking, organizational and troubleshooting skills. Experience in application production support including logical thinking, organizational and troubleshooting skills. Flexible and able to adapt to a rapidly changing environment and can manage projects of varying length, scope, and complexity. Strong asset if you have experience with Azure DevOps/Jenkins/Github. Familiar with CI/CD pipelines, automation tools, cloud platforms such as AWS, Azure, or Google Cloud, and networking concepts, protocols, firewalls, and VPNs. Knowledgeable about application security and network security. Experience with scripting languages such as Python, Bash. Also an asset if you have Java experience.
• You have a degree/diploma in Computer Science, Software Engineering, Information Systems, or a related field of study.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.
• You put our clients first. Passion for client service - You want the work you do each day to result in a positive client experience.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You're passionate about people. You find meaning in relationships and build trust through respect and authenticity and enjoy being a team member.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to build innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Development, Applications Programming, Emerging Technologies, IT Strategic Planning, Mentoring Staff, Project Management Technology, Work Collaboratively

The Data Operations Manager will be part of the Market & Data Insights team and be a champion for data. This includes providing day-to-day data steward processes, data quality, data governance, KPIs, and privacy.  The role will work directly with the Director and involve strong collaboration with the Senior Managers of CRM and Data Insights, and managing data steward processes, aligning with the Global data steward team on protocols, and adhering to timelines and procedures.

This is an excellent opportunity for a strong, tactical, self-starter who will implement processes and governance to ensure data integrity and data standards and be part of a transformation.

• Develop and implement data-related processes, policies, and plans across Front Office Transformation and across National Marketing & Communications (NMC).
• Ensure process adherence, data accuracy, integrity, and consistency, and troubleshoot data issues with Salesforce, Introhive, and BoardEx.
• Build relationships with key stakeholders, including the global data steward team, the user base, and the CRM Champion Networks.
• Plan, develop and execute Salesforce data quality initiatives, including logic and quality checks to monitor changes made by users and other CRM analysts to maintain data integrity.
• Manage the daily projects for our offshore contractors.
• Collaborate with various teams on data governance and privacy.
• Participate in regular testing and enhancements, focusing on data impacts and data governance.
• Stay updated on current trends and leading data practices across industries.
• Develop and maintain requirements for data currency, accuracy, precision, retention, and security.
• Enforce established data standards, guidelines and roles and responsibilities.
• Proactively monitor and test data accuracy and facilitate required data corrective actions.
• Contribute to continuous improvement of data-related processes.
• Participate in data cleansing activities and resolve data discrepancies.
• Support the development and reporting on data KPIs and manage data-related projects and reports.
• Create reference materials on data quality trends, data governance, and privacy for a wide range of firm stakeholders.
• Assist in the development of project plans and timetables and maintain good communication with business partners and teams.
• Work with the Global data team on future projects related to master data and support other team members on ad hoc or special projects.
• Develop thorough knowledge of KPMG, its lines of business, and service areas to enhance the client experience.

What you bring to the role

• 2-3 years of experience in data cleaning, quality, data privacy and governance, CRM tools and processes, research or a related discipline.
• Strong business acumen with an understanding of the business purpose of data, knowledge of Canadian companies, and experience with executive level contacts and opportunities.
• Experience in the Professional Services industry and working with CRM databases and other data tools and resources.
• Understanding of data structure, quality, and processes, and experience working with large and diverse data sets.
• Efficiency, attention to detail, quick learning, and professional development eagerness.
• Knowledge of CASL and other data privacy legislations.
• Experience working with a virtual team, preferably in Canada and India.
• Intellectual curiosity, analytical acumen, strong problem-solving and people skills.
• Ability to thrive in a fast-paced environment, meet deadlines, and provide support and recommendations to senior leadership.
• Exceptional communication and organizational skills, and a team-oriented attitude.
• Proficiency in data management and integration, data profiling concept, design, and development.
• Hands-on experience with SQL databases, csv files, SQL statements, and other APIs.
• Demonstrated ability in capturing business requirements, designing data-driven systems, and estimating level of effort.
• Self-management skills, intermediate to advanced Microsoft office skills, and experience with PowerBI.
• A desire to learn, share and collaborate, and a positive attitude to ‘get it done’ and takes initiative.
• Proficient with data management and integration, data profiling concept, design and development. 
• Strong analytical and systems thinking skills.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

KPMG BC Region Pay Range Information

The expected base salary range for this position is 69,000$ - 110,500$ and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.

The Department of Professional Practice (DPP) is looking for an Administrative Assistant who can provide support on a range of activities to ensure a high-quality product.

What you will do

• Provide administrative support to partners, senior managers, managers in Audit Center which is a national group within the Audit Practice.
• Adhere to risk management and branding in compliance with National guidelines ensuring accuracy and completeness.
• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software.
• Proactive and independent management of partners’ calendar and contact database in order to maximize best use of the partners’ time.
• Coordinate travel arrangements
• Coordinate meetings, conference calls, video conferences, live meetings, and organize required materials.
• Assist in the preparation and submission of time and expense reports for the partner(s) supported.

At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role

• Advanced skills with MS Office and Adobe products. In particular, Outlook, Excel, PowerPoint and Acrobat
• Proficiency to quickly learn proprietary software
• Excellent communication skills
• Strong project management skills
• Good judgment and analytical skills with a focus on attention to detail
• Capable of working independently and take ownership of tasks
• Ability to quickly and smoothly adapt to changing client demands
• Administrative experience is an asset
• College diploma or an equivalent combination of education and experience with an administrative assistant skill set

• Posting Period: Aug-2024 to 26-Aug-2024

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements
• Gathers evidence impacting assigned area ensuring that such research takes into account developments within the field, division/corporate policies and practices, legislation and initiatives by other levels of government
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Coordinates logistics that supports the assigned Program including enforcement and service delivery by monitoring staff workload, completion of tasks, relevant information systems such as Toronto Healthy Environments Information System (THEIS), Panorama, Integrated Public Health Information System (iPHIS) and Check Market data integrity
• Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with Ministry or program mandates
• Provides frequent direction to staff offering advice, guidance and coaching to meet program procedures, standards and legislative requirements
• Investigate concerns and complaints related to enforcement implementation, investigations and outbreaks relating to the Health Protection mandate
• Assists with the coordination of high profile or complex investigations, possibly including potential rabies exposure, outbreaks and clusters of diseases of public significance including working closely with and guiding activities of investigators, epidemiologists and management
• Evaluates divisional compliance with the Ministry of Health program requirements and associated legislation
• Ensures proper and consistent internal controls, quality assurance system standards and policies are maintained and that requirements are met
• Initiates, determines the design, coordinates and implements program evaluations and operational reviews and audits to provide strategic advice to the divisional management team on quality assurance issues and strategies for improving the efficiency and effectiveness of programs and services
• Accesses and deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs and investigations of a confidential nature
• Prepares reports for management, supporting recommendations on changes in business methods and processes, including appropriate staffing levels, resource allocation, etc.
• Conducts periodic review of records/reports to determine timeliness, completeness and adherence to standards for confidentiality and security of records
• Coordinates legal processes by collaborating and liaising with relevant internal and external partners and the Ministry of Health in strategic and operational planning with respect to enforcement and legal actions
• Participates in local and provincial relevant Program committees and creates effective communication linkages with other key partners
• Develops material and content for Toronto Public Health internet and intranet sites, and reviews and updated relevant material on other Division web pages/literature
• Creates and maintains resource information for partners
• Coordinates training for Health Environments Enforcement Officers by identifying needs, preparing and delivering training and maintaining existing database of training sessions
• Prepares and delivers presentations to partners, and other City divisions
• Assists in preparing reports for Toronto Public Health and the Board of Health
• Evaluates and makes recommendations relating to equipment and other resources required to improve monitoring and service delivery

Key Qualifications:

1. Post-secondary education in relevant Public Health specialty or an approved equivalent combination of education and experience.
2. Considerable experience in public health investigations of Diseases of Public Health Significance, including the application and/or enforcement of provincial legislation, standards, protocols and/or municipal By-Laws.
3. Considerable experience conducting and/or coordinating the collection of and analysis of data through investigations, surveys, evaluations and operational reviews including skills in data analysis to support public health decision making.
4. Considerable experience in developing, implementing and evaluating policies and procedures as well as programs and services.
5. Experience coaching and mentoring others.
6. Experience applying relevant Ontario Public Health Standards, Protocols, Guidelines and legislation.
7. Possession of a valid Ontario Class "G" Driver's Licence and access to a vehicle.
8. Ability to communicate both orally and in writing including presentation skills.
9. Ability to organize and supervise field work and exercise initiative and independent judgement.
10. Ability to establish, coordinate and maintain effective working relationships with other levels of government, public, community stakeholders and staff.
11. Excellent interpersonal skills, conflict management, problem solving and consultation skills.
12. Ability and sound judgement to handle matters involving public trust.
13. Ability to effectively manage and meet timelines for concurrent projects and diverse activities.
14. Proficiency with relevant software, including specifically Microsoft Office (Word, Excel and PowerPoint), Microsoft Visio, and Adobe Acrobat PRO.

Number of Positions Open: 3

Posting Period: 14-Aug-2024 to 06-Sept-2024

• • Applicants are required to demonstrate in their resume that their qualifications match those specified in the job posting.
  • If selected for a temporary position, employee's placement is conditional on the approval of his/her executive director/general manager or designate
  • Temporary and fixed-term part-time non-union employees will be reassigned to this position
  • In accordance with the City's Acting Assignment policy, if the posted non-union temporary position becomes permanent, it may not be reposted

Provides information on the detailed technical design and development of applications using existing and emerging technology platforms. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

What is the opportunity?

Job Skills

Active Learning, Agile Methodology, Angular, Application Integrations, Automated Unit Testing, Big Data, Big Data Technologies, Code Development, Data Transformation, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Git, Group Problem Solving, Java, Linux, Programming Languages, Software Development Life Cycle (SDLC), Structured Query Language (SQL), Teamwork, Technical Designs

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

TECHNOLOGY AND OPERATIONS

Regular

Salaried

2024-08-23

What is the opportunity?

In this role, you will be responsible for the data entry of various changes to the monthly benefit payroll processing center. In addition, you will be responsible for any changes received directly from plan sponsors or from their underlying pensioners.

What will you do?

• Data entry of various transactions into the pensioner payroll system which is used to generate monthly payments.
• Information updated on G+, BP Flex, Trust & EPM while maintaining accuracy and timeliness.
• Understanding and knowledge of requirements around tax legislation and the impact on not following process and withholding appropriate taxes.
• Daily tracking of volumes as it relates to transactions processed in a given day.
• Daily organization and prioritization of work received in order to meet all client deliverables and to ensure that appropriate clients have been updated prior to their monthly payroll cycle.
• Provides administration to the benefit payment department which processes approximately 500,000 pension payments on a monthly basis.
• Deadlines and accuracy are key to mitigating risk and exposure to RBC Investor Services as an organization.
• Day to day processing of financial and non-financial changes received.
• Reviews and scrutinizes all instructions receive from client/pensioner to ensure that appropriate updates are made to the system as required.
• Thoroughly checks work to eliminate errors/overpayments.
• Effectively communicates with Client Service team on any discrepancies in the data received and, on any questions, relating to future stop dates.
• Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed.
• Distribution on a monthly basis of client reports generated confirming details around payments issued.

What do you need to succeed?

Must-have

• 1-3 years of relevant work experience
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Experience in the financial industry
• Superior communication skills
• Knowledge of Pensions/ Benefit Payment System and Operations

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
• Opportunity to obtain hands-on experience throughout your role.
• Working with an exciting, close-knit, supportive & dynamic group.
• Opportunity to collaborate with other business segments within the bank.
• Excellent career development and progression opportunities.
• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Competitive compensation.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

WEALTH MANAGEMENT

Regular

Salaried

2024-08-14

2024-08-26

The Administrative Assistant will provide administrative, managerial and organization assistance to the Vice President, Product Development and Innovation and Vice President, Global Sourcing. The successful candidate will be a high-energy, experienced executive assistant with an extremely professional demeanor, business maturity and discretion. This role will satisfy the self-starter who takes pride in contributing through support for the C-suite and has enthusiasm for coordinating key business events and corporate travel, recognizing that s/he is an extension of the office of the VP and will represent their presence accordingly.

• Proven track record in an administrative role

• High degree of professionalism, business maturity, common sense and good judgement

• Strong organization skills and attention to detail and accuracy

• Flexibility and able to thrive in a fast-paced environment

• Able to maintain confidentiality on highly sensitive matters

• Gather information/research assignments as required

• Takes pride in contributing through support with a positive attitude

• Thinks ahead to mitigate roadblocks or issues

• Can navigate different personalities and negotiate when necessary

• Screen all incoming mail, and handle/pass onto suitable personnel when required, prioritizing the remainder for the Vice Presidents

• Assist and coordinate staff moves

• Takes personal accountability

• Critical thinker and life learner

• Responsibilities include;

  • Coordinate all administrative aspects, including dynamic calendar management, meeting setup (A/V equipment and catering, etc), guest pickups, expense reports, travel arrangements, improvement of filing systems, and ordering of supplies to ensure the team operates efficiently and effectively

  • Schedule and organize the quarterly business review meetings and annual planning meetings

  • Compile information or ask from team for VP input or review

  • Schedule monthly and quarterly planning meetings, including agenda, order catering and presentation material preparation, etc.

  • Act as the key point of contact for several external vendors providing reliable and timely resolution to inquiries

  • Onboard new employees

  • Plan and co-ordinate team events and quarterly meetings

The individual will need to work collaboratively with other business and cross-functional teams and support team members in several time zones. The Product Development and Sourcing teams are predominantly located in Toronto and Calgary, and have a small team in Vancouver, while the Global Sourcing teams are in Toronto, and various cities across Southeast Asia (China, Bangladesh, Vietnam etc.)

What you bring

• 5+ years of experience supporting VP executives’ role within a fast paced and/or professional firm

• Advanced working knowledge of Adobe and Microsoft Office Suite. Knowledge of Concur and Coupa is an asset.

• Superior written and verbal communication skills

• High level of independence and can be relied upon to follow work through to completion

• Proven ability to manage multiple tasks simultaneously, take initiative, exercise sound judgement, and anticipate needs

• Proven ability to establish valuable relationships within an organization

• Demonstrate a positive attitude, with the ability to cope well under pressure with little or no supervision

• Provide professional administrative support in a helpful, respectful and friendly manner

• Extremely professional with executive presence, tact, and political savvy

• Willing to occasionally monitor email off-hours

• Willing to work onsite 3 days a week

• Willing to provide back up support to the other Consumer Brands Division Administrative Assistants

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

The Financial Analyst, Financial Policy & External Reporting is a key member of the External Reporting team which is responsible for the quarterly and annual financial statements and MD&A. This role also supports the Finance leadership team in the completion of special projects including the implementation of the new accounting standards, internal process improvement initiatives, assessing & analyzing the internal controls and technical accounting support.

This role has high exposure across the organization and given that the output is used for external reporting, the accuracy and timeliness of results is critical.

• Prepare the quarterly and annual Financial Statements for CTC in accordance with IFRS

• Deliver the quarterly and annual Financial Statement Notes and Cash Flow for CTC in accordance with IFRS

• Prepare and co-ordinate the production and delivery of the MD&A on quarterly and annual basis

• Prepare technical accounting memos/analysis in accordance with IFRS as requested by the management for various accounting issues in case of amendments to existing accounting standards; implementation of new accounting standards and also in case of changes to current business operations

• Work with internal audit, certification program office, and our external auditors to demonstrate execution of internal controls over financial reporting

• Participate in cross functional projects to deliver process enhancements and improve the productivity of external reporting

• Participate in ad hoc projects, analysis, new accounting standards implementation and preparation of reports for management

• Liaise with Legal, Tax, Investor Relations, FP&A and other Canadian Tire business units to collect and validate information for external reporting

• As a reporting subject matter expert (SME), support accounting teams across the organization to ensure they understand data, processes and tools used for external reporting; assist them in determining the best approach to addressing new information requirements

• Utilize Hyperion and Workiva to optimize external reporting

What you bring

• Degree in Business, Finance/Accounting

• Completion of or working toward a CPA designation

• 2+ years of relevant experience in industry or public accounting

• Working knowledge of IFRS disclosure requirements and accounting fundamentals

• Advanced working knowledge of Microsoft Office Suite

• Strong interpersonal and communication skills (both written and verbal), including the ability to present information clearly and concisely to senior leaders

• Solid analytical, quantitative, organizational and time management skills

• Team spirit and commitment to continuous quality improvement

• Working knowledge of Workiva, Hyperion Financial Management, and PeopleSoft is considered an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

The Medcan I.T. team is recruiting an enthusiastic, energetic and client-focused professional for the position of Analyst, Helpdesk.

The IT Support Associate is tasked with delivering top-notch technical assistance to our executives, clinical and non-clinical staff, and other corporate stakeholders. This role is pivotal in ensuring the smooth functioning of daily technology requirements and effectively managing the processes of onboarding and offboarding. The associate will be a proactive problem solver possessing robust technical troubleshooting abilities.

Responsibilities include:

· Offering 1st and 2nd level support for Windows, MacOS, Point of Sales Systems and other devices via phone, email, and in-person

· Manage onboarding and offboarding procedures, as well other IT requests

· Record, track, and escalate incidents via the ITSM system, Service Now

· Image, configure and support workstations, tablets, mobile phones, point of sales, and other necessary computing equipment

· Provide support for multifunctional printers, IP Phones, and other peripheral devices.

· Implement and support Audio/Video conferencing technologies.

· Conduct security and operating system updates, software deployment, and troubleshooting.

· Collaborate with Technology Services team on escalated issues (Business Applications, Infrastructure, and Cybersecurity)

· Deliver exceptional service to all business units, utilizing available resources while meeting set SLAs

· Document technical procedures for new technologies and update/maintain existing technical documentation.

· Provide dedicated support for defined members of the Medcan Executive Team, prioritizing their IT needs and ensuring optimal functioning of their systems.

· Creating and managing user Accounts within Active Directory and Office365

Key Requirements:

· A post-secondary education in Information Technology or equivalent

· 2-3 years in an IT Support role

· ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets

· Understanding of basic networking concepts

· Experience ITSM, Service Now or similar

· Providing Technical Support to 800+ end-users

· Basic hardware (desktop/laptop/IOS), Mac OSX, IOS, Android OS, Microsoft Windows, and Microsoft

· Experience with Mobile Device Management (MDM), Intune and MFA/SSO technologies

· Strong verbal and written skills, and the ability to work courteously and effectively.

This is a full-time position that is scheduled primarily during business hours Monday through Friday, and will report to the Team Lead, Help Desk. The position will have a hybrid work set-up with opportunity to work from home, on a rotating schedule and in the office at our 150 York St location in downtown Toronto.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Medcan Health Management is recruiting an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team. The Client Experience Specialist Inbound role is responsible for delivering an efficient, professional, and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. The successful candidate will be a self-starter, have a drive for finding the best solution for the client, possess a genuine passion for health and wellness, demonstrate a history of building trusting relationships with clients, and have the ability to thrive in a fast-paced environment.

The Accountabilities:

· Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.

· Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.

· Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.

· Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.

· Increase sales via cross-selling, up-selling, add-on sales and promotional offers.

· Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.

· Undertake timely and organized client follow-ups via multiple client channels.

· Coordinate with other department staff to ensure exceptional delivery of service.

· Provide ongoing technical support for our online client portal.

· Participate in client satisfaction initiatives and proactively communicate customer feedback.

· Assist with training and mentoring of new staff.

The Requirements:

· Bachelor’s degree in business, health or a related discipline.

· Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.

· The ability to navigate difficult conversations and interactions with professionalism.

· A proven track record of being resourceful and finding solutions even when there is no clear path.

· Persistent attitude, numbers-driven and self-motivated.

· Proficiency in Microsoft Office suite required.

· Proficiency in Salesforce is an asset.

· French Bilingualism is an asset.

This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8-hour shift during the hours of 7:00am to 7:00pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.