As a Brand Communications Coordinator, you will have the unique opportunity to work for two of Canada’s most iconic brands: Mark’s and SportChek. You will effectively assist with day-to-day external communications ranging from writing and editing content, program execution including events and product mailers, media and influencer relations, presentation development and research, and relationship building across multiple teams. You will have the ability to balance multiple priorities and projects and deliver results in a fast-paced, creative, and exciting environment. Some travel will be required in this dual role.

• As a valued member of the team, you will:

• Help develop and execute communications plans and programs that meet business and stakeholder requirements while ensuring consistent, timely and efficient communications

• Execute “day to day” communications and tasks that support the business objectives

• Develop and verify media lists and materials independently or in partnership with an outside agency

• Develop drafts of media and influencer materials for review that are appropriately written and factually correct

• Act as a communications team player on various projects, working closely with managers, business leads and project teams to develop effective integrated communication plans

• Respond quickly to requests by media, internal stakeholders and team members

• Conduct research for project planning

• Support the team with program management, including project and budget tracking and general admin

• Support media relations, media monitoring and reporting

• Coordinate sourcing, ordering and shipping of products

• Build influencer relationships, edit content and provide support where needed

• Create internal presentations including PR plans and media wrap reports

What you bring

• 1-2 years of experience in Communications, Public Relations, Journalism, or a related discipline

• Experience/knowledge of the Canadian media landscape, social media, and influencer marketing

• Excellent spoken and interpersonal communication skills with attention to detail and accuracy

• Ability to excel in a fast-paced, always-changing environment

• Proficient in Microsoft 365 including Word, Outlook, PowerPoint, Excel

• Knowledge of media monitoring tools and software considered an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Job Summary:

The Revenue Services Unit of the Policy, Planning, Finance & Administration (PPFA) division is responsible for all activities related to revenue, invoicing, collections, banking, refunds, analysis and reporting for Infrastructure Services (IS) and Development & Growth Services (DGS). The successful candidate for this position will focus primarily on invoicing, refunds, analysis, and reporting.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day-to-day operations of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances, and recommends disciplinary action when necessary.
• Monitors the results for established performance measures/key performance indicators for individual employees, the unit, and client divisions within IS and DGS service areas.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Ensures the overall integrity and correctness of deposits, revenues, and receivables for the PPFA and the client divisions within IS and DGS service areas, in accordance with Generally Accepted Accounting Principles (GAAP), Public Sector Accounting Board (PSAB), City by-laws, Corporate Finance policies and procedures and Council directives.
• Assists the Manager Revenue Services with the review, evaluation and development of policies and procedures.
• Prepares and/or assists in the preparation of accounts receivable and write off reports for inclusion in the Controller and Chief Accountant’s report to Standing Committee and Council.
• Supervises activities relating to accounts receivable to ensure billing and collection activities relating to internal and external receivable are in accordance with corporate accounts receivable policy and procedures.
• Ensures that HST requirements and other legislative changes are correctly reflected in the divisional billing systems and provides advice on the applicability of HST on sales or services.
• Negotiates payment plans, deals with collection agencies and City Legal in conjunction with the division's staff to address accounts receivable issues.
• Prepares revenues and accounts receivable aged analysis and the annual provision statements for doubtful accounts.
• Provides monthly information to Accounting Services for the monthly debtor's watch list.
• Ensures that the Credit Check protocol is followed for specified non-cash (i.e. invoice) transactions involving the sale of goods and services.
• Ensures timely preparation of invoices and follow-up on collection of inter-divisional charges for IS, DGS and relevant divisions.
• Supervises the processing of refunds for all divisions within IS and  DGS service areas.
• Ensures proper processing of payments, establishment of files and record keeping for deferred revenues, security deposits, and cash-in-lieu developer contributions.
• Supervises insurance claims for third party property damage to the City's infrastructure and liaises with Toronto Police, Legal Services, insurance companies and the debtor on insurance claims.
• Ensures NSF cheques are processed, and the amounts billed for recovery.
• Reconciles the financial data in SAP with the various sub-systems, investigates and adjusts for significant variances.
• Prepares quarterly security deposits, cash-in-lieu, deferred revenues, and other reports to the divisions within IS and  DGS service areas., ensures that revenues are recognized in accordance with the appropriate accounting standards and policies.
• Reconciles various SAP accounts relating to client divisions.
• Develops, implements, and monitors corporate and divisional policies and procedures, from an internal control perspective with respect to revenues, receivables, and refunds.
• Provides information to the City's Auditor General and external and Internal Auditors with respect to revenues and receivables.
• Prepares financial reports and analysis, both custom and regular, for the review of senior management and divisional staff.
• Supervises the closing of all receivable and general ledger accounts at accounting period-ends.
• Completes year-end activities related to accounts receivable, liabilities and reconciliations in accordance with the Municipal Code and corporate policies and procedures.
• Represents divisions within IS and DGS service areas in discussions and negotiations with other divisions and/or outside parties on revenue, receivables, and other relevant matters.
• Liaises with internal/external clients and Corporate Accounting Services on revenue related issues.

Key Qualifications:

1. Completion of a professional accounting designation (e.g. CPA) OR Graduated with a post-secondary education in Business specializing in Finance or Accounting OR an equivalent combination of education and extensive experience.
2. Extensive experience with computer-based accounting systems(e.g. SAP) and Microsoft Office suite including Excel, Word, and PowerPoint. To develop and maintain macros, databases, reports, analysis, and presentations.
3. Extensive supervisory level accounting experience in a public or private sector organization with particular focus on invoicing, refunds, analysis, and reporting
4. Extensive experience in financial policy and/or process development.
5. Demonstrated ability to motivate and train staff, ensuring effective teamwork, while promoting organizational performance, continuous improvement and encouraging innovation in others.
6. Excellent communication (written and oral) and interpersonal skills with an ability to establish effective working relationships with all City staff, internal and external clients, and the public.
7. Strong leadership and strategic thinking skills in combination with highly developed problem solving and conflict resolution skills.
8. Ability to conduct detailed research and effectively analyze information.
9. Ability to successfully manage and complete projects of various terms and complexities.
10. Familiar with relevant government legislation and the Occupation Health and Safety Act.

• Posting Period: 07-NOV-2024 to 19-DEC-2024
   

Reporting to the Manager of Employee Health & Wellness, this position is responsible for providing proactive disability and occupational health services to the employees of the City of Toronto to minimize the impact of illness and injury for the employee and the workplace.

Major Responsibilities:

• Coordinates medical and functional assessments and interprets the results in order to make appropriate recommendations where an employee's health issues impact work function
• Refers and works closely with internal and external resources to ensure that health assessments, treatment and various programs support maximum functional recovery of ill and injured employees
• Provides consultation and works cooperatively with other People and Equity staff, managers, health care professionals and union representatives to ensure the delivery of effective integrated disability management
• Displays flexibility to meet the needs of the situation while still following policies, procedures and guidelines Identifies multiple cause and effect relationships in situations involving numerous options, diverse stakeholders, and a large volume of information
• Assists in the development, assessment and makes recommendations regarding compliance with corporate policies and procedures related to Employee Health & Wellness Services and Programs

Key Qualifications:
 

1. Post-secondary degree or diploma in a health specialty or equivalent combination of education and experience. A degree in Nursing (B.Sc.) with a specialty designation in Occupational Health Nursing is preferred.

2. Considerable experience in and proven knowledge of disability management and occupational health theory and practice. 

3. Experience in interpreting medical and functional information and the ability to communicate this information, within policy and legal bounds, to divisions within the organization.

4. Experience in providing health surveillance programs, such as pre-placement assessments, would be an asset. 
5. Knowledge of pertinent legislation, e.g., Occupational Health and Safety, Human Rights and Health Disciplines Act, with the ability to communicate its significance and relevancy to each situation. 
6. Ability to exercise good judgement and decision-making in handling complex sensitive situations, using tact and discernment, while upholding confidentiality.
7. Ability to work independently, as well as with multi-disciplinary teams. Strong interpersonal skills and ability to work effectively with all levels of staff and union representatives.
8. Excellent written, verbal and presentation skills. 
9. MS Office suite proficiency (Excel, MS Access, MS Word, PowerPoint, etc.).

Overview

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-Bay and Dundas

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

The Opportunity:

The Electrician reports directly to the Maintenance Supervisor/Manager.
Working closely with other team members, this role will have direct accountability for troubleshooting, repairing, installing electrical/mechanical services and equipment in the plant while also being responsible for ensuring that daily preventative maintenance tasks and repairs are carried out accordingly to meet production needs.

Any MLF team member interested in being considered for this role are encouraged to apply online by November 20. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Install, maintain, test, troubleshoot and repair of:
  • Electrical equipment (AC Drives, power controls circuits, starters, motors, MCC's)
  • Microprocessor based systems (PLC's. DCS, Electronic circuits, controls)
  • Low and medium voltage distribution systems (single & three phase systems)
  • Instrumentation (pneumatic controls, PID, transducers, servos, analog/digital signals)
  • Power distribution & generation (generators, transformers, switchgears, breakers)
  • Communication and Data Systems (closed circuit TV, timekeeping, phone/computer)
  • HVAC, Emergency systems (refrigeration, energy control, alarm), hydraulic systems
• Conduct Planned Preventive & Predictive Maintenance and keep maintenance records
• Recommend and implement corrective action and required repairs
• Assist in planning, organizing of work activities (drawing interpretation, blue prints and schematics, parts preparation)
• Install new conduits, lighting fixtures, wiring, receptacles and other electrical components, examining or replace the old fixtures
• Check continuity, resistance, current or voltage of circuit for troubleshooting

What You’ll Bring:

• Electrician license
• Good oral and written communication skills
• Mechanically Inclined
• Experience in a manufacturing environment would be an asset
• Must have a full complement of personal/professional hand tools
• Sense of urgency and attention to detail
• Strong team player as well ability to work alone
• Safety conscious
• Heavy lifting required
• Ability to work well in a team environment
• Basic computer ability coupled with strong communication skills
• Highly motivated – able to work well with minimal supervision
• Experience in Food & Beverage Industry is an asset

What We Offer at Maple Leaf Foods:

• • Training provided where needed
  • Reputable company
  • Competitive Wages
  • Opportunities to participate in Benefits and Pension plans
  • Great team environment
  • Strong focus on internal advancement
  • Employee Assistance Program

Major Responsibilities:

Reporting to the Division Chief, this position provides a variety of administrative and program related duties, which include:

• Assists with medicals for new recruits.
• Provides support for clinics at Medical Office.
• Receives/sends various faxes such as RTW forms and other documentation.
• Receives, reviews, scans RTWs and sends to various divisions and to HR when required.
• Creates and maintains medical filing, including ongoing retrieval of files and refiling.
• Retrieves information from various sources, including from Quatro for TFS Chief Medical Officer to review.
• Liaises with Chief Medical Officer, Staff Services Coordinators-ATM, and with Division Chief, Staff Services on regular basis.
• Support Medical Office team and Division Chief.
• Produces various reports on a regular and ad hoc basis.
• Assigns modified duties based on a defined set of criteria and well established procedures, under the guidance of the Staff Services Coordinators.
• Manages the modified duty absence line.
• Manages projects as assigned by the Division Chief.
• Prepares and processes a variety of documents including forms, statements, reimbursements, statistical summaries and reports requiring the assessment and analysis of manual or computerized data, e.g. Quatro, reports, etc.
• Prepares and types correspondence, confidential documents, reports and other documents utilizing various software packages.
• Exercises caution and discretion with medical information and other confidential information. 
• Operates various office equipment and computers utilizing a variety of desktop applications and corporate systems. Utilizes layout, formatting and keyboard skills.
• Opens, reviews and distributes incoming mail and follows up on responses.
• Maintains filing and retrieval systems for various records/documents. Ensures required documentation is distributed to appropriate personnel.
• Researches and provides information in response to inquiries/complaints and exchanges information with all levels of staff, government agencies and records detailed messages.
• Drafts routine correspondence.
• Coordinates meetings, appointments and interviews. Compiles material, prepares agenda and takes and transcribes minutes, as required Proof reads outgoing documents and correspondence and maintains follow up system
• Assists section staff with administration of section programs and activities (e.g. preparing expense accounts).
• Maintains supplies for the unit. Orders and checks the inventory of office equipment, supplies, publications, etc. and ensures levels are maintained.
• Other duties as assigned.

Key Qualifications:

1. Considerable experience in providing administrative/secretarial support duties to management, some of which must relate to the duties above.
2. Experience supporting a small team, preferably within a clinic/medical setting.
3. Experience in setting up meetings, taking notes and minutes if required.
4. Experience with, Microsoft Word, Excel, PowerPoint and email.
5. Advanced knowledge of layout and formatting of complex reports, correspondence, charts, tables, committee/council reports, etc.
6. Demonstrated track record of successful performance in a similar or related role.
7. Demonstrated ability to deal positively and effectively with all levels of staff, the public and officials, in a professional, respectful and civil manner.
8. Highly developed customer service and interpersonal skills with a proven ability to deal with people in difficult situations.
9. Excellent organizational skills with ability to handle multiple priorities and meet deadlines within a fast-paced environment.
10. Strong written and verbal communication skills.
11. Able to work with minimal supervision as part of a larger team; as well as the ability to make sound independent judgment calls, take initiative and know when to seek counsel and advice.
12. Ability to exercise discretion in dealing with confidential matters and with management staff.
13. Good knowledge of municipal operations, departmental and political issues.
14. Must be flexible to work long hours in peak periods and be able to work flexible hours, including weekends and evenings as required.
15. Able to work under pressure.
16. Able to work positively within a diverse environment.
17. Previous medical office experience preferred.

Number of Positions Open: 3

Posting Period: 05-NOV-2024 to 20-NOV-2024

To design and develop client-facing applications using front-end development technologies and create a Rapid Application Development Framework for scalable, efficient applications. To collaborate with cross-functional teams for seamless integration with back-end systems, manage Continuous Integration and Continuous Deployment (CI/CD) pipelines for automated testing and deployment and design enterprise solutions meeting business needs, while driving innovation and ensuring applications comply with security, privacy and accessibility standards.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work.  Authorizes and coordinates vacation and overtime requests.  Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Designs and develops client facing applications using various Front-End development technologies.
• Develops a Rapid Application Development Framework to facilitate the creation of scalable and efficient applications.
• Collaborates with cross-functional teams to integrate front-end applications with back-end systems.
• Establishes and manages CI/CD pipelines to automate testing, building and deployment processes.
• Designs enterprise solutions and software components to meet business requirements and drive innovation.
• Utilizes mobile frameworks for hybrid mobile development, ensuring the delivery of smooth and captivating mobile experiences.
• Identifies and analyzes current business processes and practices in the context of evolving information architecture and performance measures; prepares feasibility studies and recommends overall technical solutions for business initiatives and leverages existing enterprise infrastructure investments.
• Recommends and implements security, privacy and quality assurance requirements consistent with the Municipal Freedom of Information Privacy and Protection Act (MFIPPA), corporate and legislated standards regarding the storage, processing and retention of confidential data.
• Identifies, recommends, develops and implements IT systems in areas where automation and technology solutions/systems can be applied. Streamlines business processes and operations and reducing or reallocating employee hours, potentially leading to downsizing/restructuring/contracting out etc.
• Informs and educates Senior Managers, business users and technology peers on technology trends and the effective use of business and technology solutions and information management.
• Builds digital accessibility compliant mapping applications using the City's standard mapping technologies and solutions.
• Communicates with business teams on advantages, drawbacks, tradeoffs (cost, timelines, or quality) for different solutions and developing new applications from business requirements, to working solutions that utilize existing technical capabilities within the environment.
• Leads, advises and mentors staff, providing guidance and support as needed.
• Accesses, manages and utilizes confidential information and intellectual property to guide informed decision making on technology development.
• Assesses and analyzes organizational effectiveness concerns and prepares confidential reports on program and service delivery changes, systems, processes and practices.
• Works with management to provide oversight and evaluates the work performance of external service providers with respect to quality, timeline, cost and completion of required tasks.
• Develops business cases and reports and provides in-depth advice and makes recommendations to senior management related to changes in staffing levels/resource requirements/allocations, financial and operational plans, alternate service delivery, changes in business methods and processes, operational and/or labour utilization issues including opportunities for efficiencies and savings. Leads recruitment efforts to meet project and business requirements.
• Leads, facilitates and contributes to the design, development and sustainment of corporate standards for the division, including formalized project management and methodology, data warehousing architecture, data modeling, metadata, change management and application development and migration.
• Provides technical leadership on projects and recommends timelines on work, resources required and automation integrations and identifies, addresses and mitigates scope creep, challenges, and procurement requirements.
• Provides assessments and recommendations of modern technology trends on the effective use, acquisition and integration of technology by the City.
• Ensures that all applications adhere to the City's Digital Accessibility Standards and are AODA compliant, promoting inclusivity and accessibility.
• Assesses and recommends scalable multi-jurisdictional business and technical solutions that meet client and business requirements in the context of corporate standards, policies and procedures for information technologies and architectures, including determining requirements, conducting research and evaluations and obtaining all approvals and signoffs.
• Provides operational support for production issues and provides recommendations.
• Follows industry standard Software Development methodologies, IT industry best practices and corporate policies and maintains awareness of the latest technologies and best practices in front-end development.
   

Key Qualifications:

1. Post-secondary education in Computer Science or a related discipline, or the approved equivalent combination of education and/or experience developing and maintaining large-scale IT applications with multidisciplinary teams
    
2. Extensive experience as a front-end developer, including demonstrated leadership and mentoring skills in designing configurable enterprise solutions
    
3. Extensive experience with system architecture to integrate front-end and back-end components and developing with JavaScript, jQuery, HTML5, CSS3, Bootstrap, responsive design, and REST APIs is required. TypeScript, Web Components, ReactJs, Cordova, or others are considered an asset.
    
4. Experience with industry best practices for web application development, including source control (Git), web security, web performance, and web accessibility (WCAG 2.x AA, AODA). Continuous Integration and Deployment (CI/CD) are considered an asset.
    
5. Experience in building reusable solutions that meet non-functional requirements while conducting root cause analysis and troubleshooting, ensuring high-quality and reliable software that works across different platforms and browsers.
    
6. Ability to work in fast-paced environments, delivering high-quality solutions under tight deadlines, with strong problem-solving skills and proven ability to use communication and collaboration effectively.

As an IT Business Analyst with Manulife's Group Functions Technology team, you will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations. Your responsibilities will include analyzing business processes, identifying areas for improvement, and implementing technology solutions that streamline workflows and boost productivity. You will collaborate with multi-functional teams to capture requirements, develop detailed documentation, and ensure seamless integration of new systems. Your expertise in data analysis and project management will be critical in driving initiatives that improve employee satisfaction and operational efficiency. Join us to make a substantial impact on our organization’s success and the well-being of our employees.

Responsibilities

• Identify areas for process improvement and business transformation through analysis and team engagement.

• Analyze current processes and systems to find inefficiencies and improvement opportunities.

• Develop and implement new systems aligning with organizational goals.

• Measure changes' success using key performance indicators (KPIs) and metrics.

• Conduct value stream analyses and document "as is" and "to be" processes.

• Lead solution brainstorming sessions and document optimal solutions.

• Perform business analyses of functional requirements and develop data dictionaries.

• Deliver training on new or modified system features and processes.

• Support organizational change and provide post-implementation support.

• Produce quality documentation and establish relationships with key business partners.

How will you create impact?

This role will create a significant impact by streamlining business processes and enhancing the overall efficiency of the organization. By identifying and implementing technology solutions, the IT Business Analyst will help reduce operational bottlenecks, leading to faster and more effective workflows. This, in turn, will improve employee satisfaction as they experience fewer frustrations and delays in their daily tasks. Additionally, the role will support better decision-making through data analysis, providing insights that can drive strategic initiatives. Ultimately, the IT Business Analyst will contribute to a more productive and positive work environment, directly influencing the success and growth of Manulife and its employees.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Professional designation / certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.

• Able to create clear and comprehensive technical documentation.

• Basic understanding of Risk Management and UX principles.

• Understanding of IT change management process

• Proficient experience in business analysis, business system analysis and solve problems related to technology.

• Good verbal and written communication; able to effectively articulate technical concepts.

• Continuous learning from both successes and failures.

• Good organizational and creative problem-solving abilities.

• Familiar with ITIL, SDLC and Compliance.

• Strong problem-solving, technical, and analytical skills.

• Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and handle the resolution.

• Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.

• Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.

• Familiarity with Power BI and other data analytics software.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Capacity for constant learning and remaining open to change and continuous improvement.

• Familiar with scripting languages a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Responsibilities

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager abilities, ensuring appropriate risk management and improving overall disability outcomes (such as shorter claims durations and improved claims resolutions) related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

On the job you will:

• Review mental health disability claims and document reviews in the case management system

• Recommend mental health community resources to impact mental health recovery for Plan Members

• Support case managers in managing mental health disability claims

• Provide one-on-one coaching to case managers about mental health disability claims

• Be the go-to person for our internal Disability Claims teams regarding mental health topics

• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements

• Support any ongoing strategy development on managing mental health disability claims

• Be involved in thought leadership and meet with Plan Sponsors

• Communicate with treatment providers, as needed

• Participate in working groups to develop strategic initiatives

• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams

• Remain up to date regarding knowledge about mental health, disability management and insurance practices

 We are looking for someone with:

• Master’s degree or equivalent experience in health sciences

• Work experience in the clinical field of Mental Health

• Ability to coach and influence

• Passion working as part of a team

• Superior collaboration skills

• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving

• Analytical skills

• Ability to prioritize, work under pressure and manage time effectively

• Strong presentation skills

• Excellent verbal and written communication skills

• Computer Proficiencies

Nice to Haves: 

• Experience working in disability management or disability case management

• Experience in training and facilitation

• Background in generating and implementing innovative solutions

• Experience in trend analysis and gap identification

• Ability to develop presentations and training materials

• Bilingual English and French

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.