All jobs within 300 km around Fredericton

Responsible for ensuring complete customer satisfaction by responding to customer calls, answering questions, and solving issues related to truckload orders. 

How You’ll Help

• Maintain a healthy working relationship with assigned client base.
• Communicate with the terminals to ensure continued on-time service.
• Build customer trips in our Truck Mate system.
• Schedule delivery appointments to increase “load & go”/direct delivery system.
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
• Answer general customer service inquiries related to truckload shipments.
• Oversee truckload traffic flow for customers shipping full loads.
• Complete daily tracking reports.
• Other duties related to truckload customer service as may be required.

Your Skills & Experience: 

• Minimum high school diploma; post-secondary education in business, logistics or administration is a strong asset.
• An equivalent combination of education and experience may also be considered.
• Previous customer service experience in the transportation industry is a strong asset. 
• Advanced communication skills – both verbal and written.
• Strong computer skills, particularly MS Office, Excel and Outlook, as well as web based products and an aptitude for learning new software.  Knowledge and /or experience with Truck Mate and Sales Force is a strong asset.
• Accuracy in keyboarding and data entry.
• Demonstrated customer service skills.
• Strong conflict resolution skills.
• Ability to manage deadlines and work independently in a fast paced, high transactional environment.
• Analytical with strong problem solving skills.

Overview

The Administrative Assistant at UPS provides support with data entry for shipments. Communicates effectively, solves intermediate level problems, assists with basic research, and demonstrates time management skills. Other tasks could be assigned.

• Location: 900 Hanwell Road Fredericton, NB

• Workdays: Monday - Friday OR Tuesday - Saturday

• Shift Structure: AM and or Overnight

• Shift Start Times: 2AM or 10PM

• Shift Duration: 8 hours

• Hourly Wage: $17.50

Responsibilities:

• General office duties (e.g., answers telephone, completes data entry, filing, etc.)

• Reporting

• Data analytics

• Prepares and /or coordinates information for internal use and distribution

Qualifications:

• Six (6) months of administrative /customer service experience - preferred

• Strong communication skills.

• Typing proficiency of 40+ words per minute.

• Ability to thrive in a fast-paced, high-pressure environment.

• Flexibility to work various shifts

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

The Customer Care Representative works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels: phone, email, chat, fax, and web. 

How You’ll Help: 

• Be logged in and ready to respond to the queue on time at the beginning of each shift, after scheduled breaks, and throughout the scheduled shift. 
• Multitask between emails and inquiries via web chat simultaneously 
• Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail. 
• Collecting and processing customer credit card transactions 
• Respond to customer inquiries by phone, email, or chat in a timely, accurate, and professional manner.  Seeks answers from the supervisor when unsure, in order to provide the customer with an accurate response. 
• Be aware of applicable KPIs and work diligently to meet or exceed, including time to answer, time on call, etc.   
• Work with other members of the team to improve individual and team performance. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum high school education 
• Call center/customer service training a strong asset 
• Training in conflict resolution/mediation an asset 
• Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry 
• Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests. 
• Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset 
• Excellent computer skills, including MS Office; previous experience with Sales Force, TruckMate and Cisco a strong asset.  
• Excellent keyboarding skills, both speed and accuracy 
• Ability to multitask efficiently 
• Advanced problem solving skills 
• Ability to say “no” or deliver unfavorable information in a positive and professional manner.   
• English 
• French a strong asset  
• Individual contributor 

Hours: 4 Days on - 4 Days off rotating night and day shift. 

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety.

How You’ll Help

• Move trailers to and from the dock doors.
• Park and organize equipment in the yard.
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level. 
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Linehaul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills & Experience: 

• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred. 
• Class 1 license preferred but not necessary with applicable experience. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages an asset 
• Able to work with little supervision 

The Accounts Payable Coordinator is responsible for the payment of approved interline invoices in accordance with audit criteria and company policies.

How You'll Help:

• Maintaining inboxes of incoming invoices to process 
• Match invoices to purchase orders for payment 
• Enter invoices into Coupa for approval 
• Review and audit invoices for basic requirements including proper approvals for payment
• Update Operations and vendors regarding payment inquiries
• Liaise with Operations and Director-Vendor Management on Interline agreements
• Identify issues and escalate as required (to action, update our SOP’s & to learn)
• WCB reporting and provided updated clearance certificates of vendors and reconciliation of vendor spend per month.
• Maintain signature templates and signing authority per approved by finance
• Review and audit payments before release to vendor
• Pull reports for broker pay to process deductions 
• Other related duties as may be required

Your Skills & Experience:

• Post-secondary education in accounting or business administration. (considered an asset) 
• A suitable combination of education and/or experience may be considered
• Minimum of one year experience in accounts payable or another computerized accounting function in a fast paced environment, preferably in the transportation industry.
• A suitable combination of education and/or experience may be considered.
• Experience in AS400 an asset.
• Excellent computer skills including MS Office , specifically excel
• Excellent communication (verbal and written) skills.
• Strong interpersonal and customer service skills. 
• Strong analytical and problem solving skills, particularly with numbers
• Understanding of accounting gl’s and taxes is considered an asset
• Detail orientated with the ability to work accurately in a high volume, fast paced environment. 

Looking for individuals who enjoy working in a physical, fast-paced, outdoor environment that involves delivering packages in residential areas for UPS. Package Delivery Drivers must have excellent customer contact and driving skills.

Qualified applicants must have a valid class 5 driver’s license. Package Delivery Drivers are expected to comply with UPS appearance guidelines. New drivers could cover multiple residential areas, so area knowledge is an asset as well as the ability to read a map.

COMPENSATION

• $17.30 per hour to start
• Approximately 40 to 45 hours a week (the hours are not guaranteed)
• Paid weekly - every Friday direct deposit into your account
• Immediate access to UPS ‘Employee Discounts’ upon hiring
• Paid training
• Opportunity for advancement

REQUIREMENTS

• Ability to lift up to 70 lbs. (35kg) without assistance and 150 lbs. (68kg) with assistance
• Ability to read and navigate with map books
• Valid drivers license
• Must pass a pre-employment road test
• Clean Driver’s Abstract respecting the following conditions:
• No at fault accidents within the last 3 years
• No traffic violations within the last 12 months

COMPANY PROFILE

UPS is the world’s largest courier company. UPS offers guaranteed wage increases, benefits, pension plan, employee stock purchasing plans and promotion from within opportunities.

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada!

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Planning, organizing, and monitoring runs and deliveries in order to ensure the most timely and efficient movement of trucks and to minimize empty miles and wait times.

How You’ll Help

• Identify required loads two to seven days out and organize for greatest efficiency.
• Assign and line up loads and deliveries based on efficiency and information from Brokers.
• Monitor scheduled runs to ensure they are on schedule and advise Brokers, Customer Serivce, and/or Planner in next region of any changes.
• Oversee daily activites of Drivers and addresses issues (e.g. load refusals, late deliveries, poor customer service) with Brokers; escalate issues to Broker Services as required.
• Planners are tasked with the safe on time movement of freight between our customers and our terminal with scheduled and nonscheduled linehaul units 
• Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to  move loads to destination 
• Communicate with drivers and brokers to execute plan 
• Answering calls, email and other forms of communication to drivers, terminal staff, CSR and other departments.
• Monitor road and weather conditions and initiate required actions in accordance with D&R policy 
• Complete various reports and documents as required
• Be an active part of the Linehaul Team and foster a positive environment of continous improvement 
• Other related duties as may be assigned.

Your Skills & Experience: 

• Post secondary education in logistics or business administration 
• An acceptable combination of education and training may be considered
• Minimum of 3 years experience in a time sensitive, planning and organizing role, preferable in the transportation industry.
• Highly organized with exceptional ability to multitask and stay on top of current status
• Sense of urgency and responsive to changes in a timely and efficient manner
• Strong problem solving skills
• Excellent communication skills (verbal and written)
• Strong computer skills, including MS Word, Excel and Outlook; experience with AS400 an asset
•  English required

The Technical solutions Architect will play a significant role in enabling our digital transformation. Acting as an expert and leader in technologies you will be accountable to ensure that our IT strategy, architecture, and technologies are aligned to drive business strategies and outcomes.  Working closely with a team of IT and business professionals, you will be expected to leverage your knowledge and experience in creating and executing cloud and on-prem computing strategies by designing, developing, and managing infrastructure and assets to help business meet its goals in a cost-effective manner.

How You'll Help:

• Develop & maintain cloud & on-prem architecture and road maps for Day & Ross that aligns with enterprise architecture and business strategy. 
• Work collaboratively and cross functionally with different solution stakeholder groups including Business Solution Services, IT architects, Service Delivery, application support and security. 
• Review new solution & project proposals that requires Cloud & on-prem technologies.
• Develop and/or review architectural and detailed designs to ensure it meets enterprise requirements.
• Define the structure, components, and interactions of systems or services, ensuring the solution is scalable, secure, and meets performance standards.
• Work with teams to troubleshoot and resolve complex technical issues or challenges that may arise during development or post-implementation.
• Develop detailed knowledge of our Technical solution architecture and share acquired knowledge with team members through formal and informal channels.
• Work closely with product owners to align technical solutions with business objectives and priorities.
• Work with stakeholders to define cloud governance, cost management, and compliance strategies
• Effectively communicate both verbal and written to project team members, business and senior leadership team.
• Stay current on modern & emerging technologies, security, storage etc. and propose improvements to our architecture. 
• Create presentations for senior leadership on new and upcoming technologies and clearly articulate the value our business will receive from implementing these technologies.
• Work closely with network & infrastructure team to develop and maintain technology architecture for Day & Ross.
• Lead the evaluation of on-premise solutions, present comprehensive findings, and oversee the migration to the cloud.

Your Skills & Experience:

• University degree in Computer Science (or related field of study) or equivalent work experience
  • Cloud Certifications in the areas like Network, Security, Compliance, DevOps and Identity Fundamentals 
• Minimum 5 years of experience as Technical Solutions Architect with an emphasis on supporting complex environments.
• Experience in cloud services like Azure, AWS, Google Cloud.
• Hands-on experience with complex enterprise systems, networks and technologies both from Cloud & on-prem perspective. 
• Experience, from a design perspective in the following cloud areas:
  • Networking:
  • Monitor Resources and Log Analytics:
  • Compute:
  • Storage:
  • Application Workloads: 
  • Security and Protecting Identities:
  • Costs Controls
  • Resource Deployments
  • DevOps
• A clear understanding of Cloud & on-prem Computing services. 
• Experience in designing, building, deploying, operating, and optimizing resources in Cloud
• Support cloud migration/implementations
• Familiarity with cloud-native services, hybrid cloud, and multi-cloud strategies
• Understanding of the Agile project management framework
• A detailed understanding of Networking, Databases, Software, APIs, Logic/Function Apps and Servers in the Cloud and on-prem environment. 
• A track record of implementing and maintaining best practices and standards. 
• Ability to assess new initiatives to determine work effort and estimate time-to-completion. 
• Applied knowledge of enterprise architecture frameworks such as TOGAF is considered an asset. 

Job Summary
This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects. He/She performs general office duties including word processing, data entry, auditing documents, answering phones, distributing mail, reserving conference rooms, coordinating meetings, and other duties as assigned. This position may deal with confidential material on a regular basis.

Responsibilities:

• Prepares reports/presentations.
• Performs analysis using various software packages and databases (e.g. MS Access).
• Provides advanced office support knowledge and skills.
• Prepares and/or coordinates information for internal and external contacts.

Qualifications:

• High School Diploma, GED, or International equivalent
• 2+ years' office warehouse support experience - Preferred
• Strong analytical and oral/written communication skills
• Proficient in Microsoft Office Word, PowerPoint, and Excel

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

This position assigns Broker to import shipments through BLUE2. Other data entry may be requred based on Volume availability

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.