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The Inside Sales Representative is a vital member of our Inside Sales team. You have the privilege of building strong relationships with each customer and are the primary point of contact for establishing orders for delivery. You work closely with our Outside Sales team and the Warehouse team to ensure that deliveries are fulfilled and communicated correctly to everyone involved in the shipping process.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Assume responsibility for order processing, which includes quoting prices within established margins, sourcing additional products and creating purchase orders.
• Enter quotes and orders into the system accurately and in a timely manner.
• Ensure accuracy in pricing, inventory and order information provided to customers.
• Establish and maintain relationships with new and existing customers via telephone or email with the goal of driving additional sales.
• Prepare quotes and process orders on behalf of outside sales staff.
• Work closely with outside sales representatives.
• Respond to customer requests promptly.
• Achieve sales goals set by management by promoting or upselling products.
• Adhere to the Company's safety policies and regulations.

What you will bring:

• Previous inside sales experience in plumbing and heating preferred
• DEC in building mechanics or DEP in plumbing and heating (an asset)
• General computer skills including Microsoft Office; knowledge of AS400 system an asset
• High level of commitment to providing exceptional customer service
• Proven initiative and ability to work independently and in a collaborative team environment
• Strong organizational skills with respect to prioritizing and completing multiple tasks on a regular basis

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.