As an IT Business Analyst with Manulife's Group Functions Technology team, you will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations. Your responsibilities will include analyzing business processes, identifying areas for improvement, and implementing technology solutions that streamline workflows and boost productivity. You will collaborate with multi-functional teams to capture requirements, develop detailed documentation, and ensure seamless integration of new systems. Your expertise in data analysis and project management will be critical in driving initiatives that improve employee satisfaction and operational efficiency. Join us to make a substantial impact on our organization’s success and the well-being of our employees.

Responsibilities

• Identify areas for process improvement and business transformation through analysis and team engagement.

• Analyze current processes and systems to find inefficiencies and improvement opportunities.

• Develop and implement new systems aligning with organizational goals.

• Measure changes' success using key performance indicators (KPIs) and metrics.

• Conduct value stream analyses and document "as is" and "to be" processes.

• Lead solution brainstorming sessions and document optimal solutions.

• Perform business analyses of functional requirements and develop data dictionaries.

• Deliver training on new or modified system features and processes.

• Support organizational change and provide post-implementation support.

• Produce quality documentation and establish relationships with key business partners.

How will you create impact?

This role will create a significant impact by streamlining business processes and enhancing the overall efficiency of the organization. By identifying and implementing technology solutions, the IT Business Analyst will help reduce operational bottlenecks, leading to faster and more effective workflows. This, in turn, will improve employee satisfaction as they experience fewer frustrations and delays in their daily tasks. Additionally, the role will support better decision-making through data analysis, providing insights that can drive strategic initiatives. Ultimately, the IT Business Analyst will contribute to a more productive and positive work environment, directly influencing the success and growth of Manulife and its employees.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Professional designation / certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.

• Able to create clear and comprehensive technical documentation.

• Basic understanding of Risk Management and UX principles.

• Understanding of IT change management process

• Proficient experience in business analysis, business system analysis and solve problems related to technology.

• Good verbal and written communication; able to effectively articulate technical concepts.

• Continuous learning from both successes and failures.

• Good organizational and creative problem-solving abilities.

• Familiar with ITIL, SDLC and Compliance.

• Strong problem-solving, technical, and analytical skills.

• Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and handle the resolution.

• Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.

• Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.

• Familiarity with Power BI and other data analytics software.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Capacity for constant learning and remaining open to change and continuous improvement.

• Familiar with scripting languages a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Responsibilities

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager abilities, ensuring appropriate risk management and improving overall disability outcomes (such as shorter claims durations and improved claims resolutions) related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

On the job you will:

• Review mental health disability claims and document reviews in the case management system

• Recommend mental health community resources to impact mental health recovery for Plan Members

• Support case managers in managing mental health disability claims

• Provide one-on-one coaching to case managers about mental health disability claims

• Be the go-to person for our internal Disability Claims teams regarding mental health topics

• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements

• Support any ongoing strategy development on managing mental health disability claims

• Be involved in thought leadership and meet with Plan Sponsors

• Communicate with treatment providers, as needed

• Participate in working groups to develop strategic initiatives

• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams

• Remain up to date regarding knowledge about mental health, disability management and insurance practices

 We are looking for someone with:

• Master’s degree or equivalent experience in health sciences

• Work experience in the clinical field of Mental Health

• Ability to coach and influence

• Passion working as part of a team

• Superior collaboration skills

• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving

• Analytical skills

• Ability to prioritize, work under pressure and manage time effectively

• Strong presentation skills

• Excellent verbal and written communication skills

• Computer Proficiencies

Nice to Haves: 

• Experience working in disability management or disability case management

• Experience in training and facilitation

• Background in generating and implementing innovative solutions

• Experience in trend analysis and gap identification

• Ability to develop presentations and training materials

• Bilingual English and French

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment:

Values-first culture 

We lead with our Values every day and bring them to life together. 

Boundless opportunity 

We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 

We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity, and Inclusion 

We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 

We build a business that benefits all stakeholders and has a positive social and environmental impact.

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking needs. As a Senior Client Service Representative, whether it’s taking the lead to answer questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

How you’ll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Bolton-2 King Street

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

End Date: November 8, 2024 (2 days left to apply)

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.

• Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).

• You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-946 Lawrence Ave E

Employment Type

Regular

Weekly Hours

37.5

Skills

Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented

End Date: November 14, 2024 (8 days left to apply)

11/29/2024

Address:

2454 Yonge Street

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

11/18/2024

Address:

193 Military Road

Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Main Purpose and Function
Performs routine to skilled maintenance and cleaning of ice rinks, dressing rooms, refrigeration plants and surrounding facilities, assists in janitorial and preventative maintenance duties, performs related duties required or assigned.  Is actively responsible for a variety of functions and activities related to the preventive maintenance and repairs of ice rink surface using the ice resurfacing machine and performs routine janitorial job functions.  Work is performed as assigned or on a rotating shift basis.

Specific Duties/Responsibilities

• Operates services and maintains ice rink surfaces and refrigeration plants and related equipment
• Scrapes, floods and paints lines, maintains ice surface in proper and safe conditions using the ice resurface, edging equipment and hosing methods
• Changes and adjusts blade on ice resurfacing machine, inspection checks and records operating hours, machine and battery conditions 
• Cleans, inspects and makes minor repairs on the rink board system
• Inspects and assists in rink glass replacement process
• Maintains rink dressing room cleanliness, inspects condition and records/reports to supervisor
• Keeps ice rink and facility areas, walkways and equipment clean, serviced and safe
• Maintains  daily records pertaining to the ice rink refrigeration operation and overall building
• Performs and assists the Maintenance Technician in completing general maintenance and shut down and/or start up by following safety operating procedure on the refrigeration plant system
• Connects, assists access for trades and contractors in completing building maintenance and service  
• Reviews and monitors refrigeration plant maintenance activities to ensure compliance with BCSA – BC Safety Authority and Regulations 
• Assists in reporting and preventing facility vandalism
• Performs basic preventive maintenance and lubrication on pumps, motors and related equipment
• Secures facilities and grounds for the purpose of minimizing property damage, loss and liability and ensuring safety at work site
• Maintains a cooperative working relationship with those contacted in the course of work
• Performs routine janitorial job functions and responsibilities
• Cleans changing rooms and washrooms
• Ensures proper labeling, dilution and use of all chemicals
• Wears proper personal protective equipment at all times
• Cleans grounds and parking lots of litter, glass or other debris
• Removes snow from sidewalks, driveways and parking areas, using snowplows, snow blowers and snow shovels and spreading ice melt/salt in areas
• Monitors building security and safety be performing such tasks as locking doors after operating hours and opening doors for regular operating hours, checking to ensure that hazards are not created or prevented
• Plays an active role in reporting and investigating emergency situations 
• Makes rounds of the building and grounds at regular intervals at night inspecting doors, windows, and locks to see that they are properly and securely fastened
• Observes appearances and conditions of premises and equipment, reports needed repairs, service, safety hazards or conditions requiring attention to the supervisor
• Replaces light bulbs and fluorescent tubes and tags accordantly if ballast failure
• Coordinates the work of janitorial team by assigning, scheduling and assessing the competition of work and tasks
• Ensures quality control and best practices by inspecting work in progress and upon competition
• May assist in completing monthly workplace inspections as required
• May work independently with little or no supervision
• Completes other duties/responsibilities as assigned

Minimum Position Requirements

Required Training, Certifications and Experience:

• Completion of Grade 10; preferable supplemented by technical training related to the work plus some related experience; completion of a recognized program in building service work OR an equivalent combination of training and experience.  
• Ice Facility Operator or Refrigeration Operator (5th class refrigeration) Certificate from the BC Safety Authority.
• Valid driver’s license required – Drivers abstract

Preferences:

• High School Diploma or GED
• At least two (2) years of related experience or an equivalent combination of education and experience related to the job description

Knowledge, Skills and Abilities:

• Knowledge of operations, maintenance and requirements of an ice rink and refrigeration plant and overall recreation facility
• Knowledge of basic preventative maintenance of pumps, motors, safety equipment and other items related to an ice rink and refrigeration plant
• Knowledge of operating and maintaining a variety of ice rink facilities and equipment
• Basic knowledge of janitorial and grounds maintenance practices
• Knowledge of safety procedures and equipment related to the work
• Ability to maintain accurate records and files
• Ability to interpret, apply and explain policies, procedures and guidelines
• Ability to understand and following oral and written directions
• Knowledge and understanding of the Emergency Evacuation Procedures and knowing your key responsibility
• Ability to perform a variety of routine manual tasks in care, cleaning and general maintenance of building  
• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to work effectively with a team
• Ability to work independently as needed to support the group effort
• Ability to follow instructions and procedures
• Ability to explain and demonstrate instructions and guidelines to others effectively
• Ability to train, organize and coordinate the work of the team
• Ability to operate and use janitorial tools, equipment and supplies
• Knowledge of occupational hazards and safety rules and regulations and understanding on utilizing WHMIS –MSDS
• Ability to work a non-standard work schedule

Candidates must attach the following records and satisfy the City’s driving requirements to be considered for this role:

• Copy of your five-year ICBC Commercial Driver’s Abstract (N Print) directly from ICBC dated within 30 days of this posting
• Copy of your five-year ICBC Driver’s Claims History directly from ICBC within 30 days of this posting

**Drivers who have moved to B.C. during the past five years will be required to provide their Driver’s Abstract and Driver’s Claims History from their previous place of residence.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Auxiliary/Casual 

Position Start Date: Immediately  

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Application Close: Open until filled

• Posting Period: 04-Nov-2024 to 19-Nov-2024
•  

Job Description

Reporting to the Supervisor of Court Support, the Support Assistant C will provide administrative support to the Judiciary in court during proceedings.  This includes preparing court dockets and documents, escorting the Justice into the courtroom, calling court to order, arraigning defendants, recording pleas, swearing in various stakeholders, and receiving, recording, and maintaining exhibits tendered as evidence. They will also maintain records and files and support various other administrative tasks outside of the courtroom setting.

Major Responsibilities:

To provide bilingual (English and French) administrative and clerical services

• Prepares, researches, maintains and processes documents (e.g. enforcement of defaulted fines, license suspensions, warrants, and probation orders, other court orders, interpreter request, dockets, case dispositions, MTO requests, photocopy requests, trial request, motion applications, extension applications, re-openings, walk-in-guilty pleas, and filings of certificates and information etc.).
• Selects and presents data. Determines and corrects errors.

• Drafts correspondence (relating to legislative authorities and court/tribunal processes).

• Inputs, updates and maintains data (e.g. processing certificates of offence and Information filed with court, Prepping court dockets, updating dispositions including FTR, scheduling trials etc.).

• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.

• Prepares presentation materials, forms etc.

• Utilizes layout, formatting and keyboarding skills using computer.

• Maintains filing and retrieval systems for records/documents (e.g. trials, pending matters to be scheduled, schedules, tables, completed cases, docket payments, fines at collections, exhibits, recording tapes / digital recording files, reports, inventory data and manuals, receivables and completed matters) etc.

• Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness

• Issues/completes receipts/documentation.

• Responds to inquiries requiring broad knowledge of the operational area/function (e.g. call centre, public counter, in-take counter and information desk).

• Coordinates meeting rooms, bookings and special requirements for meetings.

• Attends meetings, takes and transcribes minutes.

• Monitors, orders, and maintains supplies/resource materials for unit or other locations

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience providing Bilingual (English and French) front line services in a customer service environment, dealing effectively with all levels of staff and the general public and service providers in person, by telephone, and in writing. 
2. Considerable experience performing various clerical duties, including receiving payments, typing correspondence, processing applications, etc.
3. Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
4. Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.

You must also have:

• Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
• Mathematical ability to compile statistical summaries and to balance accounting documents, e.g. Failed to Respond (FTR) dockets, Walk In Guilty (WIG) dockets, First Attendance dockets balance day end cash transactions etc.
• Excellent organizational skills with ability to multitask in a high pressure, high volume environment with minimal supervision.
• Ability to operate audio/visual systems and perform minor maintenance and repairs.

• Knowledge of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations

• Ability to type/keyboard at a fair rate of speed, and accuracy.

• Excellent interpersonal, and communication skills with the ability to meet and interact with, judiciary, Legal Profession, Staff, Enforcement Agencies, Public and representative from external agencies and organizations in an efficient, discreet and professional manner.

• Ability to lift boxes up to 20 kg.

• Ability to work flexible and varied hours on a rotational basis.

• Ability to work in a primarily digital environment.

• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Posting Period: 01-Nov-2024 to 16-Nov-2024

Major Responsibilities:

• Carry out various engineering assignments and projects
  • Review, comment and validate the Entity Information Workbook (EIW) submitted from the project team and/or consultants/contractors.
  • Assist, support, and provide guidance to the Maintenance Planners-Schedulers on capital delivery work including EIW design stage reviews (Assets, Asset Hierarchy, Asset Attributes) and WMS uploading.
  • Address gaps/issues in capital delivery submissions: EIW, As-built deliverables (P&ID, SLD, OEM, PCN, redline and as-builts drawings)
  • Attend workshops and capital delivery coordination meetings.
  • Liaise with site Engineers/Project Managers regarding comments/feedback on EIW completeness, quality, and accuracy.
  • Support revisions to contracts/RFPs/RFQs to reflect ASMP requirements.
  • Responsible for SOP (Standard Operating Procedures) developments, updates and revisions.
  • Support from the initiation to finalize Change Request (CR) to equipment maintenance programs; provide further technical recommendation when necessary.
• Participate or perform the role of lead facilitator as necessary in
  • the development of equipment maintenance plans (utilizing RCM or MTA plans or OEMs),
  • the review of newly developed maintenance plans with operational facility staff, to achieve their endorsement,
• Provide evidence-based technical recommendations to operational facility and consultants as required, in subject areas that include:
  • likely failure modes of a class of equipment,
  • maintenance best-practice to prevent a failure mode,
  • work procedure to achieve a maintenance goal,
  • design changes to a system to enhance reliability,
  • optimized grouping of maintenance tasks into work orders
• Support the execution of capital delivery as-builts submission requirements:
  • training development
  • business processes establishment
• Support initiatives and enhancements of Tools (i.e. Hierarchy Tool, Preventive Maintenance Tools) and Systems (i.e. WMS, Datapilot) for capital delivery.
• Manages project consultants/contractors, ensuring effective communication, and high standards of work quality by:
  • Support the consultants' requests or needs for data/information
  • Develop and update schedules of consultants' resources, to meet the prioritized needs of operational facilities if required
  • Monitor work progress– maintaining consultant accountability
  • Review and provide feedback on work submitted to Toronto Water and ensuring that the work is of high quality in terms of completeness, technical merits, and compliance to Toronto Water's conventions
  • Forecast the needs and prioritizing the requests for consultants' services, from multiple operational facilities
• As required, conduct research into assigned areas ensuring that such research/analysis takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Prepare engineering analysis, evaluates and recommends new systems, work procedures and technologies to improve performance of the division.
• Collect information and performs analysis to eliminate repetitive problems through root cause analysis, Pareto analysis, statistical review, FMEA and similar techniques.
• Initiate and lead technical studies and projects as required.
• Provide directives to team members to ensure timelines are met.
• Document and develop new business processes as needed.
• Stay current with technological developments in the field of engineering and asset reliability.
• Represent ASMP on committees, attend meetings and provide input.
• Utilization of (WMS) Works Management Systems and other software applications to determine asset reliability measures.

 Key Qualifications: 

1. Must be a qualified engineer as defined by the Professional Engineers of Ontario holding a Bachelor's degree in electrical, mechanical, or another discipline of engineering with a similar degree of focus on the workings of industrial equipment 
2. Experience in the following specific aspects of industrial equipment maintenance: maintenance or development of maintenance strategies of electrical or electromechanical equipment common to industrial facilities, such as medium-voltage breakers, switchgears, transformers, generators, motors, etc. OR maintenance or development of maintenance strategies of instrumentation equipment common to water treatment and transmission facilities, such as flowmeter, gas detector, turbidity meters, level sensors, etc.
3. Experience utilizing computer applications within complex facilities; MS Office, MS Project and CMMS (WMS) applications
4. Experience with capital as-built deliverables encompassing as-built drawings or redlines, P&IDs, SLD’s, OEM’s, PCN (process control narratives), asset and maintenance program data sheets.
5. Experience with the common reliability engineering analyses that may include Root Cause Analysis (RCA), Pareto analysis, Failure Mode and Effects Analysis (FMEA), Reliability Centered Maintenance (RCM)
6. Experience with Condition-Based Monitoring programs, Motor Circuit Analysis (MCA), Meggar testing, Partial Discharge Analysis (PDA), Infrared Thermography (IRT), lubrication management, non-destructive testing and other predictive technologies.
7. Experience with the application of engineering methodology in the complex facility maintenance industry.

You must also have:

• Very strong interpersonal skills – possessing an ability to establish effective working relationships with a diverse range of professional, trades, and management staff
• Strong facilitation skills – possessing an ability to lead meetings, involving different personalities, backgrounds and roles to consistently build consensus and achieve objectives
• Analytical, communication and report writing skills including ability to obtain information and prepare professional presentations and reports
• Ability to manage multiple assignments with conflicting priorities
• Knowledge of wastewater and water treatment processes is an asset
• A working knowledge of the Safe Drinking Water Act, Ontario Water Resources Act, Nutrient Management Act, Environmental Protection Act, Occupational Health & Safety Act and Regulations, Collective Agreements, and related Employee and Labour Relations legislation.
• Must possess a valid Ontario Class "G" Driver's License