665 Jobs Found
Heavy Duty Mechanic Full-time Job
Maintenance & Repair CranbrookJob Details
The role
Problem Solving – 20% of your time is spent here
- Get a clear understanding of the problem from the detailed notes provided by Service Advisors
- Using our state of the art tools, diagnose complex engines, transmissions, hydraulics, electrical and electronic systems
- Interpret the diagnostics, document your findings, establish timelines for repair
Repair – 70% of your time is spent here
- Hands on work, get in there and fix it
- Test vehicles to ensure they meet safety standards and are running properly
- Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance
Reports and training – 10% and its important!
- Keep close track of your time and document everything done to repair the problem
- Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West
Education/Certification
- Journeyman Red Seal Heavy Equipment Certificate
- Class 1 or Class 3 driver’s license, is an asset
Experience
- 5+ years working as Heavy Equipment Technician or Heavy Duty Mechanic with Freightliner experience.
- Ability to read and interpret schematics, technical manuals, and diagnostic codes.
3 Things To be successful as a Heavy Duty Mechanic
1. Internal drive & curiosity to get to Why
2. Always willing to help out
3. Never stop learning
Other details
- We welcome all qualified candidates to apply, the diversity of our workforce reflects the communities and customers we serve
- Professional references will be required
Heavy Duty Mechanic
New West Truck Centres
Cranbrook - 181.17kmMaintenance & Repair Full-time
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Courier Team Lead Full-time Job
Federal Express Corporation Canada
Transportation & Logistics CranbrookJob Details
- Location: 1001 Industrial Road 2, CRANBROOK, BC V1C 4K7, Canada
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
2 years current courier experience
Other specific mandatory experience requirements - (Preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Solid knowledge of the following:
Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
2 years current courier experience
Other specific mandatory experience requirements - (Preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Solid knowledge of the following:
Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
Courier Team Lead
Federal Express Corporation Canada
Cranbrook - 181.17kmTransportation & Logistics Full-time
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Administrative Assistant Full-time Job
Administrative Jobs CranbrookJob Details
What is the opportunity?
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.
The RBC Dominion Securities branch located in Cranbrook, BC is looking for a resourceful, empathetic and collaborative individual to join our leading wealth management firm as an Administrative Assistant.
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.
What will you do?
- Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
- Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
- Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
- Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
- Assist the Advisor team in welcoming and onboarding new clients.
- Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
What do you need to succeed?
Must-have
- Strong skills in working with various business applications/technology
- High level of time management and organization skills
- Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
- Exceptional verbal and written communication
Nice-to-have
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH)
- Knowledge of RBC Dominion Securities’ systems and procedures
- Experience in the securities industry is an asset
What’s in it for you?
We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- An opportunity to make a difference and have a lasting impact on the lives of others
- The chance to work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software
Additional Job Details
Address:
926 BAKER ST:CRANBROOK
City:
CRANBROOK
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-08-27
Application Deadline:
2024-09-27
Administrative Assistant
Royal Bank Of Canada
Cranbrook - 181.17kmAdministrative Jobs Full-time
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Customer Rep-Station-2 Part-time Job
Federal Express Corporation Canada
Customer Service CranbrookJob Details
- Location: 1001 Industrial Road 2, Cranbrook, BC V1C 4K7, Canada
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Additional Details:Pay Rate: $20.95 / hour
Customer Rep-Station-2
Federal Express Corporation Canada
Cranbrook - 181.17kmCustomer Service Part-time
20.95
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Customer Service Representative Full-time Job
Customer Service CranbrookJob Details
Application Deadline:
07/19/2024
Address:
934 Baker Street
Job Family Group:
Retail Banking Sales & Service
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Compensation and Benefits:
$33,850.00 - $43,500.00
Customer Service Representative
BMO CANADA
Cranbrook - 181.17kmCustomer Service Full-time
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Heavy Duty Mechanic Full-time Job
Maintenance & Repair CranbrookJob Details
Why Work Here
New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialize in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks.
Treated Well.
Your direct manager, foreman and lead hands are well-respected and knowledgeable leaders who always remain calm and collected, even in the most challenging situations. They genuinely care about the mechanics and take the time to listen to their concerns, offering guidance and support when needed.
Trained Well.
Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in house training programs and certifications that will develop your skills and advance your career.
Paid Well.
Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Journeyman wage starts at $41.50 and can earn up to $50.00 (based on training, certificates, etc)
The role
Problem Solving – 20% of your time is spent here
- Get a clear understanding of the problem from the detailed notes provided by Service Advisors
- Using our state of the art tools, diagnose complex engines, transmissions, hydraulics, electrical and electronic systems
- Interpret the diagnostics, document your findings, establish timelines for repair
Repair – 70% of your time is spent here
- Hands on work, get in there and fix it
- Test vehicles to ensure they meet safety standards and are running properly
- Coordinate with the back counter parts technicians to ensure parts for the repair are in stock or ordered to perform repairs and maintenance
Reports and training – 10% and its important!
- Keep close track of your time and document everything done to repair the problem
- Continuous upskilling and development through in-house training programs to advance employees in the latest technology in trucking as well as their career at New West
Education/Certification
- Journeyman Red Seal Heavy Equipment Certificate
- Class 1 or Class 3 driver’s license, is an asset
Experience
- 4+ years working as Heavy Equipment Technician, Heavy Duty Mechanic or Diesel Mechanic
- Ability to read and interpret schematics, technical manuals, and diagnostic codes
3 Things To be successful as a Heavy Duty Mechanic
- Internal drive & curiosity to get to Why
- Always willing to help out
- Never stop learning
Heavy Duty Mechanic
New West Truck Centres
Cranbrook - 181.17kmMaintenance & Repair Full-time
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Executive housekeeper Full-time Job
General Category CranbrookJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Work setting: 50-100 rooms, motel, and urban area
Supervision: 3-4 people
Physical Requirements:
- The candidates should be non-smokers
- The candidates should be accustomed to a fast-paced environment and able to work under tight deadlines
- The candidates should demonstrate attention to detail and be capable of standing for extended periods
Other Requirements:
- The candidates should be dedicated to client focus and dependable in their work.
- The candidates should be highly organized and known for their reliability
- The candidates should be team players
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to establish and implement operational procedures for the housekeeping department, plan and coordinate the activities of housekeeping supervisors and crews, and coordinate the inspection of assigned areas
- The candidates should be able to supervise staff, ensure that safety standards and departmental policies are met, and supervise maintenance and repair services
- The candidates should be able to coordinate maintenance and repair services, conduct performance evaluations and appraisals, and maintain an inventory of supplies, equipment, and uniforms
- The candidates should be able to supervise in-house laundry services, coordinate in-house laundry services, and schedule and assign duties for housekeeping staff
- The candidates should be able to ensure that local health and sanitation regulations are carried out, hire and dismiss staff, and respond to complaints from guests
Benefits:
- The candidates will get health care plan, and other benefits
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
crg@cig-ab.ca
By mail
2370 Cranbrook St. N
Cranbrook, BC
V1C 3T2
Executive housekeeper
Super 8 Byndham Cranbrook
Cranbrook - 181.17kmGeneral Category Full-time
20
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Courier-1 Part-time Job
Federal Express Corporation Canada
Transportation & Logistics Red DeerJob Details
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
One (1) year customer oriented business experience preferred
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Willingness to be flexible and work different schedules and holidays based on business needs
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
One (1) year customer oriented business experience preferred
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Willingness to be flexible and work different schedules and holidays based on business needs
Preferred Qualifications:Posted 03/20/2025 to 03/27/2025
- Location: 94 Burnt Park Drive, RED DEER, AB T4N 4A5, Canada
Courier-1
Federal Express Corporation Canada
Red Deer - 187.98kmTransportation & Logistics Part-time
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Deli Clerk Full-time Job
Administrative Jobs Red DeerJob Details
Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well. Our Clerks inspire our customers through delightful conversation and knowledge of products.
What you’ll do
- Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
- Maintain and stock product displays and shelves that meet company standards
- Ensure accurate product scanning and identify inventory needs and assist with ordering
- Setup company-directed promotions and programs
- Keep department areas neat and ensure health and safety standards
Who you are
- A team player with an attention for detail
- Driven and able to work independently in a fast-paced environment
- Resourceful and courteous when resolving customer questions
- Motivated to learn new things
Experience you bring
Good news! No previous experience is required. We provide you with training to set you up for success!
What you bring
- Flexibility to work a variety of departments and hours which may include days, evenings, and weekends
- Able to move up to 50lbs and in constant mobility for an entire shift
3 Clearview Market Way, Red Deer, AB
Deli Clerk
Your Independent Grocer®
Red Deer - 187.98kmAdministrative Jobs Full-time
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Cashier Full-time Job
Sales & Retail Red DeerJob Details
Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience.
What you’ll do
- Provide great customer service
- Scan products and process customer transactions accurately
- Support in the delivery of company-directed promotions and programs
- Handle cash and credit card transactions
- Keep the register area neat and stocked with essential supplies
- Assist customers with general inquiries
- Maintain a positive environment in the store
Who you are
- A team player with good communication skills
- Adaptable in a fast-paced work environment
- Resourceful and courteous when resolving inquiries
- Motivated to learn new things and delivering great customer service
Experience you bring
- Good news! No previous experience is required. We provide you with training to set you up for success!
What you bring
- Flexibility to work a variety of hours which may include days, evenings, and weekends
- Able to move 25lbs and remain in a stationary or standing position for entire shifts
15-6350 67th St, Red Deer, AB
Cashier
Wholesale Club Plc.
Red Deer - 187.98kmSales & Retail Full-time
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Outside Sales Representative Full-time Job
Sales & Retail Red DeerJob Details
The Outside Sales Representative maintains strong customer relationships with existing customers while developing new customer potential by offering professional, effective and efficient solutions. The incumbent promotes and sells existing and new products to meet branch sales objectives and achieve sales results. Directs and supervises branch employees.
KEY RESPONSIBILITIES
- Communicates with existing customers to secure continuing sales and maintain strong customer relationships;
- Optimizes the existing customer base by promoting and selling existing and new products and services to our customers;
- Offers professional, effective and efficient solutions to customer inquiries;
- Provide quotations, technical support, literature, and other support/materials for customers;
- Develops new customer potential by examining market opportunities and potential customer needs, tailoring products and services, and selling solutions to potential customers;
- Providing direction, training, coaching and leadership to branch employees;
- Communicates customer concerns on inventory and delivery so that customer loyalty is maintained and patterns continually evolve with customers changing requirements;
- Participates in setting branch sales objectives and is accountable for achieving sales results (revenue, gross margin, account targets and monthly sales quotas);
- Advises the branches of pricing competitiveness to achieve margin expectations while, at the same time, ensuring flexibility in gaining large volume and/or new customer accounts
- Pro-actively communicates with Branch management on all aspects of customer alliances ensuring customers and branch expectations are met in a manner consistent with contract terms and any issues are immediately addressed;
- Provides feedback and recommendations on new products, services, and market conditions to customers, and branch management
- Participates in trade shows, training and associated product meetings where appropriate
KNOWLEDGE REQUIREMENTS
- Post Secondary education in Business Administration or a related discipline
- A minimum of five (5) to seven (7) years experience in a similar role, preferably within the wholesale distribution industry
- Demonstrated ability to lead and build a successful team;
- Knowledge of Waterworks industry products is required;
- Demonstrated sales and cold-calling experience, ideally within the industry;
- Consistently meeting deadlines within a fast paced work environment and works effectively within time constraints
- Strong ability to work independently to efficiently manage the assigned territory and accounts;
- Ability to develop and maintain strong relationships;
- Demonstrated initiative with the ability to work in a collaborative team based environment;
- Highly organized in prioritizing work and multi-tasking;
- Fluency in both French and English would be an asset;
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
Outside Sales Representative
Wolseley Canada
Red Deer - 187.98kmSales & Retail Full-time
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Operations Manager Full-time Job
Management Red DeerJob Details
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.
At this position level, the individual is responsible for:
- Highly complex service delivery; and/or
- Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
- Contract requirements that are highly complex; and/or
- Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians
KEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
For the assigned portfolio:
Portfolio Management
- Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
- Responsible for ensuring KPI objectives are met.
- Creates, implements and documents service delivery regimes associated with each client account.
- Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
- Oversees the implementation of service delivery program changes as required.
- Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
- Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.
Service Delivery Management
- Responsible for meeting contractual service delivery obligations for each designated client environment
- Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
- Recommends solutions and implements appropriate actions for issues
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
- Provides on-call coverage to front-line team which requires open availability
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives
Client Relationship Management
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
- Acts as the focal point of escalation for issues pertaining to service delivery.
Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
- Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
- Collaborates with relevant concerned parties on incident management-related requirements
Health, Safety, Environment & Security
- Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
- Monitors and is responsible for the safe delivery of all work performed within office and remote locations.
Project Management (including Client Transitions & Technology Implementations/Upgrades)
- Develops and executes project plans for assigned projects.
- Oversees project delivery; and/or
- Participates as a member of the Operations Centre team in large company-wide projects.
- Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.
Budget Development & Management
- Responsible for meeting budget for assigned service delivery team.
- Liaises with relevant operations team members and Finance team for reports to monitor expenses.
- Reviews and approves expenditures.
Regulatory Compliance
- Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
Procurement
- Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
- Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities
KNOWLEDGE & SKILLS |
- Skilled at managing service delivery and meeting client obligations
- Skilled at emergency preparedness and business continuity planning and execution
- Intermediate budget management abilities
- Well-developed communication, influence, persuasion and negotiation skills
- Superior written communication skills
- Skilled at client relationship management
- Developed and demonstrated people leadership skills
- High degree of client service orientation and sense of urgency
- Skilled at delivering projects
- Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
- Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
- Maintains current knowledge of contact centre service services best practices.
- Solid level knowledge of building management from the perspective of responding to repair requests
- Community college diploma
- Minimum of 5 years of facility management work experience
Licenses and/or Professional Accreditation
One or more of the following – preferred:
- 4th Class Power Engineer
Operations Manager
BGIS
Red Deer - 187.98kmManagement Full-time
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