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Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:

Additional Quality Assurance/Loss Prevention essential functions:

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.

Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.

Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues

Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review

Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

High School Diploma or GED required

Minimum Experience

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Required Skills, Abilities and / or Licensure

General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Address: 661-9th Street NorthBuilding 3, Unit 2
City: Kenora
State: Ontario
Zip Code: P9N 2S9
Domicile Location: FXG-CAN/CAN/Q6169/Kenora
Auto req ID: 414421BR
Position Type: Part time
Employee Type: Non-Exempt

Other Job Description Information

Shift Schedule: Mon-Fri 7:30 am to 11:30 am

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should possess a High School diploma or GED
Experience: Candidates should have a safety-oriented work ethic supported by experience within the labor industry
ADDITIONAL INFORMATION: This is a Safety Sensitive position, which will require pre-employment checks that can take multiple weeks to complete once successfully selected. For transparency in the recruitment process (9-12 weeks), we: Collect and gather applicants (2-3 weeks), Screen and interview candidates (2-3 weeks), Criminal, Drug and Medical Clearances (3-4 weeks), Notice period for new hires to current employers (2-3 weeks)
Medical Requirements: CPKC prioritizes safety as a core value, safeguarding its people, communities, environment, and assets through a robust Alcohol and Drug Policy. Mandatory pre-employment medical evaluations and drug tests, including for Trainee Program candidates, underscore this commitment
Background Investigation: The successful candidate will need to successfully complete the following clearances: Criminal history check, Reference check, and Education verification,

Physical Requirements:

• The candidates should be at least 18 years of age

Other Requirements:

• • The candidates should have a valid driver’s license
  • The candidates should have the ability to follow instructions and rules and regulations

• The candidates should have the ability to work as a valuable member of a team
• The candidates should have good written and verbal communication/comprehension skills

Responsibilities:

• The candidates should be able to perform moderate to heavy physical labor on an assigned area of track. This work involves tasks such as pulling track spikes, applying rail anchors, shoveling crushed rock, bending, and lifting up to 50 lbs on a regular basis, and performing repetitive tasks
• The candidates should be able to prioritize an emphasis on safety, as it is critical for all employees working in this environment around heavy moving equipment
• The candidates should be able to maintain focus at all times and demonstrate a willingness to work effectively in a team environment
• The candidates should be able to work outdoors in all weather conditions, including rain, direct sunlight, and snow, as the work location is outdoors
• The candidates should be able to be prepared for potential travel as part of the job. During travel, they will receive mileage reimbursement, hotel accommodations, meal expenses, and more
• The candidates should be able to adapt to being away from home, as accommodations and meal allowances will be provided
• The candidates should be able to understand that the work can be seasonal, and employees may experience lay-offs at the end of the work season. Re-employment will occur as needed, based on seniority order, for the next work season

Benefits:

• The candidates will get 2 weeks paid training to set you up for success as a Railroader, flexible and competitive benefits package starting from day 1, comprehensive company matched pension retirement plan, employee stock purchase plan, tuition reimbursement program, and annual fitness subsidy

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Requirements:

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Overview

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience although having experience is an asset
Automated systems experience: Milking system (automated)

Physical Requirements:

• The candidates should be able to work in wet/damp and cold/refrigerated
• The candidates should be physically demanding

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to milk cows

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
penwooddairyfarm@gmail.com