JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of electrical and electronic equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including wastewater treatment plant, pumping stations, odour control facilities, and regulators). 

These duties are carried out in an industrial, production and quality-focused environment and, as such, must be completed in consideration of, and in close coordination with, other skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note this equipment includes, but is not limited to:  electrical power supply, distribution and generating equipment (up to 44kV), generators (up to 4.8MW), motors (up to 1.5MW), associated motor starter and control equipment, power cabling, transformers, standby, emergency and uninterruptable power systems, lighting systems, power control and lighting panels, electric actuators, electrical metering and monitoring systems, instrumentation and control equipment, and building services equipment. The equipment may or may not be energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Electrician or Construction and Maintenance Electrician apprenticeship program of 9000 hours.  

Minimum of 5 years of experience as a licensed Industrial Electrician or Construction and Maintenance Electrician in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of low, medium and high voltage electrical equipment and the installation, construction and commissioning of low, medium and high voltage electrical systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Electrical/Building/Fire Codes
• Ontario Electrical Safety Code
• Electrical Utility Safety Rules
• Hydro One Utility Work Protection Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
• City Purchasing Bylaw and policies, as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements as identified by the Province
• Ontario Traffic Manual - Book 7 as it applies for traffic control plans as regulated by the Ministry of Transportation (e.g. when working at remote facilities that require partial or full lane closures)
• Electrical theory
• Electronics, instrumentation and controls 
• Installation, inspection, testing, maintenance and repair methods and procedures for high, medium and low voltage equipment including pumps, motors, compressors, ventilating equipment, switchgear, transformers, etc.
• Math concepts applicable to the trade 
• Working knowledge of mechanical equipment, materials and maintenance procedures
• Computer system applications pertinent to water and/or wastewater facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of TSSA rules & regulations
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is an asset
   

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade-related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, etc.)
• Analyze, identify and solve problems quickly and effectively
• Use a wide range of hand tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements and layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch electrical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establishes effective interpersonal relationships
• Good record of attendance
• Alertness, dependability, punctuality
• Work well under pressure and without constant direct supervision
• Attention to detail
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours 
• Comfortable working at heights
• Comfortable working in and around confined spaces 
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

The Public Works Department is responsible for maintenance of the city’s roads and parks, traffic operations, and solid waste collection, processing and disposal.

You are responsible for strategic planning, communications planning, project management, program evaluation and performance measurement of high-level departmental projects and objectives.  You effectively use project management methodology to lead and manage projects and project teams to achieve the desired results of assigned initiatives on time and on budget.

You can lead and influence change in the department, work collaboratively, and build rapport with others. 

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Environmental Science (Biology, Chemistry, Earth Sciences, and Physical Geography), Public or Business Administration, Civil or Environmental Engineering, or related field 

Minimum of 5 years of related experience in supporting operational, strategic and business planning, and in managing/evaluating projects relating to program development and related initiatives, within a public works or utility environment.  Experience should include conducting research/analysis, interacting with the general public and environmental regulators, and managing external consultants. 

KNOWLEDGE

• Structure and processes of municipal government, including inter-governmental stakeholders
• General knowledge relating to wastewater collection and treatment and bio-solids management; water production distribution and conservation; solid waste, surface and ground water protection and management, energy and air quality management
• Applicable legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, such as the Environmental Protection Act, Ontario Water Resources Act, the Environmental Assessment Act, Green Energy Act, Nutrient Management Act
• Communication and consultation approaches 
• Facilitation and negotiation processes
• Quality Management systems
• Research methodologies, data collection and analyses 
• Principles of project management
• Contract management tools and procedures
• Program and project evaluation and performance measurement processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Able to identify and analyze problems and manage multi-disciplinary assignments 
• Able to provide leadership to plan, lead, coordinate, implement and manage projects to completion, provide functional supervision to others, and to manage work quality, scheduling and completion 
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage a high volume of projects and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to use primary and secondary research techniques to perform data analysis, to evaluate existing and proposed processes, materials, equipment and operational practices, make judgments on the interpretation of issues/data, and formulate recommendations
• Able to manage contracted work, and foster good working relationships with a variety of stakeholders in order to achieve Branch objectives 
• Possess computer literacy in applications such as MS Office Suite, Powerpoint, database management, and Project tracking
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to manage confrontational situations, persuade/influence others and to bring conflicting points of view to consensus 
• Possess strong documentation, report writing and presentation skills
• Demonstrate leadership and initiative
• Able to foster and maintain positive relationships with a variety of stakeholders
• Flexible and adaptable
• Possess diplomacy, discretion and tact
• Client service oriented
• Able to demonstrate sound judgement and decision-making capabilities

About This Opportunity

In the role of General Labourer, Warehouse, duties primarily include the physical handling of products, materials, supplies, and equipment. Utilizing an electric/manual pallet jack, customer orders are picked based on information provided by the handheld scanner. Upon completion of the pallet/order, it is ensured that it is properly wrapped, labeled, and prepared for shipment.

• Location: Ottawa's Warehouse
• Schedule: Monday to Friday from 14h30 to 23h00 (possibility for part time 3 or 4 days a week)
• Wage: $20/hr (1$ premium per hour starting at 18h00)

Responsibilities

• Responsible for building accurate, quality product orders, and ensuring they are secure for transport before being loaded into the truck for delivery to Coke Canada Bottling customers.
• Where applicable, utilize voice picking software to build orders at or above company standards for productivity and accuracy.
• Capable of operating industrial powered equipment such as pallet jacks and hand trucks.
• Responsible for meeting daily productivity requirements.
• Move product and/or materials manually as required.
• Responsible for staging completed pallets in designated shipping areas.
• Consistently bending, kneeling, climbing and lifting up to 50 pounds

Qualifications

• High School Diploma Preferred;
• Prior warehouse experience;
• Ability to operate a manual and/or powered pallet jack or lift product;
• Demonstrated attention to detail.

The Water Distribution Branch manages the operation and maintenance of City of Ottawa’s water distribution system to ensure the continuous and adequate supply of high quality potable water to customers at the lowest cost, including condition assessment, leak detection, operation, repair and maintenance of all mains, valves, and services within the distribution system; inspection, maintenance and repair of fire hydrants; and support to City capital and private development works related to water distribution buried infrastructure. 

You are responsible for providing manual labour to support other Unit or Branch staff with the inspection, operation, maintenance and repair of Water Services infrastructure.  You are also responsible for assisting with the operation and maintenance of the City’s fire hydrants, and providing other support to the Unit.

The Wastewater Collection Branch is responsible for the operation and maintenance of the City’s Wastewater Linear Collection infrastructure.
You are responsible for performing or assisting with inspections, maintenance and general repairs of the City’s sanitary, combined and storm sewer system structures (e.g. access/maintenance chambers, catch basins, inlet/outlet grills, regulators, manhole covers) that don’t require excavation.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Minimum of 2 months of related experience  

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Conduct oneself in accordance with the City’s Code of Conduct and other City policies in order to reflect a good image to the public, contractors and other City of Ottawa employees
• Safely operate equipment and tools
• Use a computer and learn to operate mobile handheld units  
• Mechanical aptitude
• Communicate effectively 
• Good interpersonal skills 
• Work effectively as part of a team, and independently when required
• Reliable 
• Self-motivated and flexible
• Desire to learn new skills
• Organized 
• Safety oriented 
• Physical ability to do the work
• Work overtime and on-call

Reporting to a Garage Supervisor, you are responsible for performing a wide range of duties expected of a Truck and Coach Technician, including, but not limited to, the following: conducting diagnostic inspection of vehicles*, performing general mechanical overhaul and repair work , and performing daily maintenance repairs.  You perform all unit changes or repairs to Fleet vehicles (including but not limited to transmission, brakes, suspensions, electrical components, injectors, radiators, steering, differentials and air systems) and make miscellaneous adjustments to doors, destination signs and other vehicle systems.

vehicles*-refers to buses within the Transit Fleet Maintenance Division and any other Fleet vehicle within the Municipal Maintenance Division (cars/trucks, forklifts, etc.).

EDUCATION AND EXPERIENCE

Completion of Truck and Coach Technician apprenticeship program of 6720 hours

Completion of advanced technical courses is an asset

Minimum of 1 year of experience following attainment of certification

 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems, and the standard methods, tools, and equipment used in the trade 
• Diagnostic equipment 
• Personal computers, with ability to use the Fleet Management Information System.
• Safe work practices of the trade.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Work independently, with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team  
• Read, understand and interpret service manuals, schematics, drawings, and work orders
• Plan work and make estimates of materials and time required to perform the work
• Perform safety inspections on buses/vehicles
• Operate within a computerized Fleet Management Information System
• Ability and facility to use tools and equipment with precision
• Possess analytical skills and be detail oriented
• Communicate effectively, both orally and in writing
• Able to efficiently use, operate and maintain tools and state-of-the-art automotive diagnostic and test equipment 
• Able to organize, clean and maintain a safe work area
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Able to establish and maintain good working relationships with fellow employees in a team environment
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Physically fit, with stamina to perform the duties of the trade (which may include working in a standing position for long time periods)
• Able to work in uncomfortable or confined positions on occasion
• Provide own hand tools relating to the trade (SAE & Metric as required) according to provisions of the Collective Agreement 
• Able to work a variety of scheduled shifts, including week-ends, on-call and nights, as per the Collective Agreement

ServiceOttawa is the first stop for City of Ottawa services for residents and businesses through ottawa.ca, My ServiceOttawa, Call Centre Services (3-1-1) and the Counter Service Centres. ServiceOttawa provides a gateway to the City so that residents and businesses don’t have to navigate multiple departments to get what they need. The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. 

In this key client facing and customer service role, you are responsible for providing information and customer services for a wide range of City services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a Client Service Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms (primarily by phone and including electronic/web, email and in-person) in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where requested.  Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards. 

EDUCATION AND EXPERIENCE

Completion of Grade 12 
Post-secondary education and/or training related to Customer Services is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms and computer programs as they relate to products and services within the Client Service Centre
• Customer Service practices and strategies to resolving customer related complaints
• Corporate Microsoft computer applications MSWord , Outlook, Excel, Internet Explorer/Ozone, and job specific programs such as LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, Aqacis,CLASS, RSVP, Autoprocess, SAP, etc.
• General office equipment
• Corporate cash handling procedures, operation of cash register, balancing cash and preparing daily deposits
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills
• Work a variety of shifts covering a 24-hour/7-days/week/365-days/year service period

JOB SUMMARY

The Public Works and Environmental Services Department is responsible for ensuring the City’s municipal infrastructure is properly operated and maintained, and for overseeing drinking water production and distribution, wastewater collection and treatment, surface water management, and solid waste collection, processing and disposal.

You are responsible for providing complementary maintenance and labour support for Service Areas within Public Works and Environmental Services.

EDUCATION AND EXPERIENCE

Completion of some secondary school (minimum Grade 10)

Up to 1 month of experience.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General knowledge of City Services 
• Proper lifting techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Operation with the use of hand tools and power tools (jack hammers, tampers, levels, chainsaws push snow blower push mowers and grass trimmers)
• Establish and maintain a good working relationship with management, other employees, and the general public
• Must be able to successfully complete a Back-fit Test
• Possess the physical capability to perform the ongoing duties of the position
• Work in a variety of weather conditions with exposure to the outdoor elements
• Ability to communicate with the general public and staff
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Physical capacity to perform the duties of the position
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to work different work schedules, including weekends and statutory holidays
• Work overtime as required

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for maintaining, trouble-shooting, repairing and modifying electrical systems and associated ancillary equipment for all facilities of the City of Ottawa.  You are also responsible for the construction, assembly and installation of new electrical equipment as required for ongoing building operations.

EDUCATION AND EXPERIENCE

Completion of Electrician-Construction and Maintenance apprenticeship program of 9000 hours

Additional post-secondary education in electrical and other trades related areas is an asset

Minimum of 5 years of related experience in the installation and maintenance of a variety of electrical equipment such as switchgear, motors, transformers and controllers following acquisition of the Journeyperson’s Certificate.

More extensive exposure to a variety of electrical installations is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Principles of electricity and the methods and techniques for wiring, repairing, inspecting, troubleshooting and maintaining electrical circuitry
• Preventive maintenance and operation procedures
• Maintenance and construction methods
• Electrical/mechanical procedures
• Ottawa Hydro procedures and protocols for working around high voltage electricity
• Ontario Hydro Electrical Code
• Occupational Health and Safety Act and City of Ottawa/departmental health and safety policies and procedures
• WHMIS
• Fall Arrest Protection 
• Asbestos and Asbestos Contained Materials procedures
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

• Considerable degree of accuracy as hand tools and devices are used requiring a considerable degree of coordination
• Required to work according to the established standard procedures of the Ontario Electrical Code
• Ability to give and follow instructions  
• Latitude for decision making within a general set of guidelines 
• Deal effectively with multiple demands and conflicting priorities
• Work and communicate effectively with others
• Read and interpret engineering plans and documents
• Ability to prioritize work 
• Ability to identify problems and develop solutions 
• Plan, implement, control, complete and inspect projects as assigned with minimum supervision
• Work well under pressure
• Prepare written reports
• Self supervision
• Supervise employees
• Display initiative and innovation in solving problems in the field
• Effective interpersonal skills in order to interact with other supervisors, managers, co-workers and the general public
• Shows initiative, strong judgment and reliability
• Required to work in inclement weather
• Work above normal working heights