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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: English

Education: Registered Apprenticeship certificate or equivalent experience

Experience: Experience an asset

About The Position

This is a full-time support staff Bargaining Unit position reporting to the Manager, Employment Services working 35 hours per week at an hourly rate of $38.01.

Under the direction of the Program Manager, in compliance with the funded program guidelines and College policies, and guided by performance targets, the incumbent assists job seekers who are multi- barriered, unemployed and underemployed to explore, access and retain employment and where determined necessary, initiates, develops, and secures direct employment opportunities, meaningful work experience & training placements for unemployed clients.

You would be responsible for facilitating information sessions/workshops and general health and safety orientation to clients, in addition to being responsible for conducting and participating in employer research, job fairs and other related employer focused events to identify target markets and outreach opportunities. These activities may take place on or off site.

There is travel throughout Sarnia Lambton on a daily basis for this position. The position is located at the Petrolia Lambton College Community Employment Services site. This position requires weekly evening hours.

Specific Accountabilities

• Using a client centred and collaborative approach with the client the incumbent develops a tailored Employment Action Plan which is monitored, and outcomes managed.
• Interviews, assesses, and guides the client to explore their career, employment and training goals. Works with the client to identify activities, incentives and supports that are most suited to the individual in achieving their desired outcomes.
• Maintain up-to-date client records and files in accordance with funded program Guidelines and departmental procedures.
• Advocates on client’s behalf to gain access to relevant community resources and ensures continued support for access to services.
• Develops, and secures direct employment opportunities, meaningful work experience and training for clients. The incumbent develops employer leads and connections to support all service delivery components of Lambton College Community Employment Services.
• Creates individualized training agreements including determination of the appropriate length of placement, level of financial incentives, monitoring schedule and required assessments/training. Modify training plans and discuss resources to support the training process, as needed.
• Network using targeted marketing/outreach strategies to create and maintain effective relationships with the employer and community partners.
• Prepares and facilitates information sessions/presentations for employers and associations and community organizations as needed.
  
  

Qualifications

• Minimum 3 year degree/diploma in one of the following areas: Human Resources Professional / Business Administration/ Career Development
• Minimum of three years of experience as a consultant working with multi-barriered clients requiring career planning or job search assistance and related placement and employment/career advising experience
• Strong computer skills in MS Office programs including outlook and excel
• Experience with CaMS and Clockwork would be an asset
  
  

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension - Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.       

About The Position

This is a temporary part-time position replacing a bargaining unit employee. This position will start asap and end March 25, 2025. Working 24 hours per week, earning $24.02 per hour and reporting to the Manager, Occupational Health & Safety and Emergency Planning.

This Person Will Help In Maintaining The Health And Safety Culture At Lambton College By Providing Assistance And Guidance In The Following Areas

• Health and Safety Compliance
• Policy and Procedure Development
• Security and Parking Operations
• Emergency Management
• Environmental Management
  
  

Specific Accountabilities

• Work jointly with the Occupational Health & Safety Consultant as well as the Manager Occupational Health & Safety Emergency Planning on the implementation of new campaigns/projects
• Assist with programming for Safety, Parking, and Security policies and procedures
• Assist with Scheduling and following up with JOHSC inspections
• Assist with training analysis and programming for employees
• Assist with occupational health and safety JIRA work orders
• SDS inventory support
• General office duties e.g.: customer support, parking inquiries, and filing
• Other tasks as assigned
  
  

Qualifications

• Minimum of a two-year post-secondary diploma in either Workplace Safety & Prevention or Office Administration
• Minimum of 2 years practical work experience with word processing and database management
• Minimum of 1 year of customer service experience
• Previous experience on a Joint Occupational Health & Safety Committee is an asset
• Excellent organizational and time management skills including the ability to handle multiple assignments, set priorities and meet deadlines
• Excellent interpersonal, oral and written communication skills
• Knowledge of Jira an asset
• Self-starter with strong problem-solving skills
• Knowledge and familiarity with Microsoft Windows and Microsoft Office
• Familiarity with MyLambton would be an asset
  
  

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension - Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.       

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are hiring a Cashier (Part-Time) for our store in Pembroke!

What Giant Tiger Brings:

• Medical / Dental / Vision Benefits
• Store Discount
• Profit Sharing
• Safety-first environment

What You’ll Be Doing:

• Ensures a high level of customer service at the checkouts; Accurately records customer transactions in electronic cash register, mainline and self checkouts (SCOs).
• Replenish merchandise around the checkout area.
• Ensuring health and safety policies and guidelines are followed.

• Ensuring the checkout work area is kept clean and organized;

• Ensuring Loss prevention best practices are followed;

• Ensuring compliance of all policies when selling Tobacco and Lottery.

What You’ll Bring:

• Effective communication and interpersonal skills;
• Attention to detail.
• Strong customer service skills.

• Ability to work independently and as part of a team;

When You’ll Work:

A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

While performing the duties of this job, you can expect to:

• Stand and/or walk.
• Bend, twist, and squat.
• Lift and/or move up to 18 kg (40 lbs.).
• Perform tasks involving firm grasping.
• Perform repetitive tasks requiring a range of hand motions.
• Reach above shoulder height and below waist level.
• Operate equipment, including using a ladder.

Keyholder Premium (If Applicable) :

Opening and closing the store on an ad hoc basis

Closing: running register reports, ensuring all areas are tidy, ensuring all Associates have completed their end of shift tasks, responsible for security of the store including locking and setting alarm

Opening: ensuring store is well-stocked and ready for the customer, clean and tidy, ensuring Associates are ready to open their areas for the shift, starting up registers, unlocking and disabling alarm, receiving deliveries.

Employee Universal Accountabilities:

Ensures a high level of customer service

Ensuring health and safety policies and guidelines are followed.

Ensuring Loss prevention best practices are followed;

Ensuring compliance of all policies when selling Tobacco and Lottery.

Ensuring emergency protocols are followed.

Job Requisition:

JR124378

The incumbent routinely provides a wide range of administrative and secretarial support services for the Health & Community Studies Department Chair, faculty and students. As the first point of contact for multiple stakeholders, the incumbent provides a welcoming and professional experience. The incumbent is conscientious, proactive and respects confidentiality.

Duties and Responsibilities:

1. Provides administrative and secretarial support to the Academic Chair.

• Anticipates the needs of the Academic Chair and provides timely and professional administrative supports;

• Maintains the Academic Chair’s calendar. Schedules and recommends appointments, cancellations, and postponements when scheduling conflicts arise;

• Communicates widely for the department by writing email messages, letters and memos and creating first-draft reports and other documents as required by the Academic Chair;

• Liaises with other College units, as required, in order to assist the Academic Chair in responding to a wide range of systems and processes;

• Provides hospitality as the first point of contact with students, faculty, and external stakeholders;

• Prepares files for the Academic Chair’s review prior to appointments with students (researching student records as required);

• Answers the telephone, greets students and clients, and handles their concerns and inquires;

• Processes and handles incoming and outgoing mail;

• Develops and maintains various department and program-related systems and processes;

• Maintains the department’s general and archival filing system including electronic records;

• Processes relevant data and forms for programs and student records management for the department (i.e. student grade changes, exemptions, supplemental exams, class lists, correspondence);

• Arranges travel for out-of-town meetings for the Academic Chair and faculty such as car rentals, flights, hotel accommodations;

• Assists the Academic Chair with selection committees for the hiring of faculty and staff; including managing documents for the committees, preparing for the logistics of interviews, and providing hospitality when greeting applicants.

2. Assists the Academic Chair and faculty with administering and adhering to college policies and procedures:

• Distributes and ensures prompt return of a variety of student-related documents including: advanced standing, exemptions, incomplete grades, supplemental grade assignments, plagiarism. Learning contracts, prior learning assessment and PLAR recognition initiatives, withdrawals and course add/drop requests;

• Supports the administration of program assessment tools (Key Performance Indicators and course assessments);

• Attends to processes related to student enrolment management systems and procedures by locating directives and following processes and timelines as required;

• Attends to processes related to Comms course outline submission deadlines and produces Comms outline completion reports for review by the Chair;

• Acts as the departmental hub in the dissemination of accurate and timely information.

3. Organizes and attends to details relating to all department meetings:

• Communicates broadly within the department and arranges meetings for:

  • Program Advisory Committees (PAC)

  • High Risk meetings

  • Faculty/Staff meetings

  • Evaluation & Promotion / Final Grades

  • Program Quality Review

  • Student meetings

  • Outside Stakeholders

  • Canadian Association of Schools of Nursing (CASN)

• This work includes booking rooms, preparing related materials, ordering and arranging for meeting refreshments as required;

• Creates, posts and distributes minutes and other meeting-related documents;

• Maintains committee member lists;

• Supports Program Advisory Committees, collates information, provides initial drafts of annual reports and takes minutes as required.

4. Coordinates administrative deadlines

• Assists the Chair in the development of routines and procedures for the smooth function of daily operations;

• Handles inquiries and concerns regarding on-going department activities and programs.

5. Provides hospitality for and general orientation to new professors/instructors.

• Assists new professors/instructors by explaining regular procedures.

6. Performs other related duties as assigned

• Assists with College functions as required;

• Provides backup assistance when other department support staff are absent.

Required Qualifications:

• Minimum two (2) year diploma in Executive Office Administration or equivalent;

• Minimum three (3) years experience in a busy client-centered service environment operating within large complex systems. Experience in writing routine correspondence and in developing and drafting reports. Experience managing simultaneous deadlines with minimal supervision.

*This position is paid at Payband E

*Vacancy is for P21265

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for heavy duty cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

***Day, Evening and Night shifts available (Monday to Friday)***

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Heavy Duty Cleaner will:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with hand held or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

 Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk-in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring:

• Previous technical experience in sales or customer service in wholesale or distribution required
• Retail experience is an asset
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.