All jobs within 50 km around East Gwillimbury

The Role:  

Senior Manager, Engineering 

What will you do? 

• You will play a critical role in fostering an Agile mindset within our organization. 

• You will lead and mentor teams, in following an experimental mindset, and drive the successful delivery of outcomes.  

• You will collaborate closely with cross-functional teams, product owners, product managers, business stakeholders and technology stakeholders removing or help remove impediments that affect team abilities to deliver on outcomes. 

• Lead and facilitate workshops for team members to foster continuous improvement, build agreements, and promote a shared understanding in alignment with business vision, roadmap, and dependencies with other value streams. 

• Use metrics to understand where teams have bottleneck and propose new patterns to improve. 

What do you need to succeed? 

• You are hungry forgrowth and learning. You aren't happy with the status quo. You chafe in the face of dysfunction. You want to be better, you want to grow, and you want people around you to grow. You are constantly soaking up new ideas, new principles, new methods, new tech, and your client’s business model. You bring this knowledge to bear in your everyday work. You actively seek out feedback and you internalize it regardless of whether good, bad or anywhere in-between. 

• You are aprofessional. You show up in a way that demonstrates this intellectually, emotionally, and physically. You are organized. Your communication is top notch. You can manage a room. You can think fast, you can solve the tactical need and move the strategy forward. Wherever you are placed, you make a difference. 

• Youthrive in ambiguity. You have the thinking tools required, and the interpersonal skills needed to put just enough structure in place to move things forward, to achieve the outcomes. 

• Youcombine passion with pragmatism. You have emotional intelligence; you can read a room. You balance when to push and when to back off. You are intentional in all your actions. 

• You havecommand presence. You have charisma. You are innately able to influence others for the good of the individual, their team, and the organization. 

• You accept that learning and development happens at a different pace for everyone. You accept that “time-in” is a meaningless measure of progress. You’re comfortable learning from anyone who can teach you, regardless of age or experience level. 

• Beingpart of a teamis core to your DNA, your success is irrelevant if your team isn't successful. Their success must be your prime motivator. 

• Extensive experience as a software developer, and/or technical lead is very desirable. 

What's in it for you? 

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success 

• We provide you with the tools and technology needed to create meaningful customer experiences 

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world 

• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole 

• Dress codes don't apply here: being comfortable does 

• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones 

• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more

The Team

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. 

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

We’re looking for a talented and passionate Full Stack Developer to join our team. Our team is designed to deliver products throughout the client’s journey. You will be part of a team of enthusiastic engineers building front-end web applications in this role. You will have opportunities to work with all stakeholders to design best-in-class technology solutions.

Is this role right for you? 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

• Full Stack developer with 5+ years of progressive experience working in the IT industry in roles like developer and team lead

• Current on industry best practice and secure coding
• Analyze and oversee the team’s development efforts working towards successful code delivery
• Provide technical leadership to teammates through coaching and mentorship
• Maintain high standards of software quality within the team by establishing good practices and habits
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications
• Design, develop, and unit test applications in accordance with established standards
• Work with Delivery Leads and BSA’s to articulate efforts and compile estimates

• Expert level experience in the following technologies: Java / ReactJS / NodeJS
• Deep knowledge of Web Development, Javascript, ReactJS, NodeJS, and Cloud Application Development.
• Extensive experience in designing and developing enterprise grade software
• Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills
• Time management skills with the ability to handle multiple assignments

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

The Team

Supervise and co-ordinate the testing of medium to large projects using multiple delivery channels across various platforms, configurations and environments.  Assess the risk and quality of changes and enhancements to more than 100 existing applications and processes which support the domestic bank network. This role Reports to Manager, QA Testing, and Supervises test teams comprised of various levels of banking, business and systems analysts.

Is this role right for you?

• Capability to supervise multiple projects and assignments concurrently
• In-depth understanding of a broad range of assigned banking applications and their interfaces
• Comprehensive knowledge of UAT methodology, procedures and standards
• Assess individual project needs; work closely with Development, Configuration/Code Management and environment teams to establish, co-ordinate and ensure a stable environment for conducting QA tests
• Ability to adapt quickly and decisively to changing priorities

Do you have the skills that will enable you to succeed in this role?

• Ability to supervise business applications testing with Web interfaces, GUI, and green screen emulation in the following environment platforms: Host 4700/3270, IMS, AS/400, Client/Server, Windows
• Extensive understanding of code management, server and applications layering, environment configuration and databases
• Initiate and perform software fault source diagnosis
• Strong working knowledge of PCs and department-related software
• Ability to use automated drivers for project testing; able to appropriately assess their value to a particular release and employ them accordingly
• Well-developed leadership ability
• Strong interpersonal skills
• Superior analytical skills
• Detail-oriented approach to project testing
• Supervise and co-ordinate testing for projects/releases:
• Assess UAT projects to determine the risk of releasing the code into the current test environment, specifically the possible impact to multiple projects, the degree of overlap in the applications and the code itself, within extremely tight timeframes
• Design UAT test plans; assign and review test documentation (functions, testcases, scripts); balance the need to mitigate risk with the optimal use of testing resources while adhering to UAT policies, standards and procedures
• Schedule and approve the release of projects into the UAT environment; execute complex test plans and supervise the execution of testing, co-ordinating resources, people and environments on a daily basis to meet the specific requirements for a project; manage multiple stakeholders with conflicting time and needs requirements; co-ordinate code delivery with external service providers
• Continually evaluate priorities for various projects in response to frequent directional changes and take decisive action as required
• Assess the results of UAT tests and take appropriate action; work closely with the development group to resolve defects; escalate issues to management when necessary; make recommendations to release the code to Production
• Transfer application and process expertise to more junior analysts within UAT; provide hands on training on systems, hardware, environment, product, standards, and methodology to test team members; coach, motivate and provide feedback on department and project objectives, conflict resolution, and team building to assigned staff
• Work with individual project teams, during the software development life cycle, to ensure business and technical requirements have been fulfilled; contribute recommendations and assessments to ongoing project reviews
• Maintain a thorough and current understanding of a broad range of assigned banking applications, UAT code configuration, system integration, environment resources and code delivery process; provide technical advice to development teams and external suppliers on integration of specific applications within the UAT environment
• Forecast workday estimates based upon project documentation; monitor resource demands and escalate resource shortfalls or conflicts as required
• Identify and pursue opportunities to enhance personal breadth and depth of expertise and proactively apply knowledge on the job; identify and recommend enhancements or modifications to UAT processes in an effort to continually improve overall department efficiency and effectiveness

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work conditions: Hybrid

 #LI-Hybrid

Contributes to the overall success of Commerce Engineering in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

Is this role right for you? In this role you will:

• Scrum team, Tickets assigned, work through backlog
• QAT Sign off, regression, sanity, general test cases associated.
• Test approaching plan, risk assumptions, highlighting dependencies, understanding what is in scope and out of scope
• You think outside the box
• You will be testing web applications, mobile applications and REST API.
• You will be responsible for designing, developing and maintaining manual and automation testcases
• You will be executing the automation tests and maintain the existing automation framework
• You’re diligent with documenting your test plans, test cases and bug reports
• You’re an excellent communicator, detail-oriented and quality-focused
• You have experience with interacting and coordinating test activities among multiple teams
• You have a positive and resilient personality. You must be able to embrace feedback and have a desire for continuous iteration and improvement
• You work closely with your scrum team to design and develop test strategies, testability requirements and implementation strategies 
• You have experience working in agile teams either using Scrum or Kanban.
• You are capable of executing QE activities within sprint and work closely with development and business teams to plan, report, prioritize and drive continuous improvement

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5-6 + years of prior working experience gaining the understanding of both functional vs nonfunctional testing.
• Identify and prioritize test cases, APIs and web application. (design and maintain test cases)
• 2-3 years of prior working experience within Automation testing using Selenium. Locators identifications, basic coding skills.
• 5-6 + years of prior Manual testing experience (75% Manual 25% automation)
• You have a good understanding of software testing methodologies (functional vs non-functional testing)
• You have experience working on automation frameworks for mobile and web applications using Appium and Selenium
• You have strong coding skills with any of the following technologies: Java, JavaScript, Python, etc.
• You have experience with version control systems (Git) and CI/CD tools (Jenkins)
• You have experience with testing REST API and are proficient in use of API testing tools – Postman and Swagger
• You have hands-on experience with identifying defects, minimizing steps to replicate and log issues into a defect tracking tool (JIRA or similar ticketing systems)
• You are familiar with the types of testing including regression, performance, stress, unit, integration, and security testing
• You have Knowledge of tools and frameworks such as WebdriverIO, REST Assured, Cucumber, Mocha and Axe-core
• You have experience with Accessibility testing and tools such as JAWS, NVDA, Lighthouse, etc.
• You have experience with cross-browser and cross-device testing for web and mobile applications
• You are capable of executing test cases on English and French language, and documenting results for various types of testing as required (applies to smoke, integration, functional and regression testing)
• You have experience in mobile applications testing - Android and iOS
• You have experience working in agile teams either using Scrum or Kanban.
• Computer engineering background will be preferred

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

In person
400 Hwy 69 North
Val Caron, ON
P3N 1M7
Between 09:00 a.m. and 03:30 a.m.

Responsible for 4 key areas of business:

1. Finance/Business Workforce Planning and Analysis (variance, actuals, forecasting and planning).

2. Building dashboards, decks and performing ad-hoc analysis for senior leadership and providing insight.

3. Enhancements to reporting.

4. Provide insights, cost savings and revenue generation.

The Senior Analyst Performance Management is accountable for providing reporting and analytical solutions to understand, analyze, and enable our users to make informed decisions as it relates to T&O financial management. The role is accountable for reporting related to project financials, vendor spend, cloud spend and assisting in the production of various reports and materials prepared for senior management.

• Leads/participates in the design, implementation and management of new analytics & reporting solutions.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Builds reports and visualizations to effectively communicate data driven insights to users for a variety of audiences e.g. visualization solutions of data into reports, graphics, dashboards to illustrate facts, trends, and insights.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Supports development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders.
• Analyzes data and information to provide subject-matter insights and recommendations.
• Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
• Documents and maintain operational procedures and processes relating to analytical and reporting processes.
• Builds effective relationships with internal/external stakeholders.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.

Qualifications:

• Undergraduate or graduate degree in business or economics is required
• Accounting designation is preferred, but not required – CPA, CA, CGA, CMA
• 4-6 years’ experience in a Finance function in financial services.  
• Excellent verbal and written communication and relationship managements skills 
• Strong knowledge of accounting principles and practices, financial reporting, and financial analysis.
• Knowledge and experience in data preparation, data analysis, and statistical tool sets including but not limited to Spotfire, PowerBI - Very good.   
• Flexible, adaptable and highly motivated
• Effectively cope with complex and ambiguous situations
• Professional team player who thrives in a dynamic environment

02/29/2024

Address:

33 Dundas Street West

Finance & Accounting

First Nations/Metis/Inuit – Financial Advisor

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.
 
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:
 
Indigenous peoples include  First Nation, Métis and Inuit people. Only Indigenous peoples who come from Canada should identify themselves as belonging to this designated group

What your role will be…

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

What you’ll be doing…
 

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for
• Educating our customers, providing relevant insights and expert advice

• Building our customer’s comprehensive plans using a holistic approach to help them achieve their goals
• Nurturing strong, long-standing relationships

What you need to succeed...

• A strong desire and determination to create solid relationships with customers and provide excellent service.
• You're someone who can take initiative and aims for high performance
• Naturally curious, you enjoy finding solutions to customers' needs and helping them reach their financial goals.
• Openness to take industry-related courses required for the position. You'll have Scotiabank's support in your learning journey, including tuition reimbursement and focused study groups.

What we're offering

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career

Purpose

The Principal Platform Engineer within GBME(Global Banking Markets & Engineering) Platform Engineering oversees the successful delivery of business strategies, plans and initiatives that are executed / delivered in compliance with governing regulations, internal policies, and procedures.

Accountabilities

• Responsible for driving the direction GBME Platform Engineering, assisting management and other senior technical leaders create strategic roadmaps, and driving priorities to meet various objectives
• Manages GBME Platform Engineering, DevOps Team, overseeing workload distribution, strategy and overall delivery.
• Collaborates and makes proposals across several teams on their engineering work, and helps their team members make informed decisions in alignment with the sub-department strategic plans.
• Proactively identifies opportunities to reuse or generalize existing services and product features. Avoids duplication of effort by encouraging collaboration.
• Implement and deliver ongoing strategy to allow successful adoption of DevOps within GBME.
• Design and implement the core infrastructure components of platform that application runs on considering factors such as scalability, fault to tolerance, and security.
• Collaborate with business / application development teams to ensure the platform can support the business logic and support application workloads effectively.
• Automate product development life cycle.
• Monitor and troubleshoot platform builds to ensure optimal performance and availability. Ensure upgrades are handled in a timely manner which helps in reducing EOL currency issues.
• Accountable for and critical to building a high-trust culture environment to support psychological safety, defining structure and clarity within teams.
• Communicating the meaning and impact of work, promoting cross-pollination of knowledge within the organization, and monitoring progress and adaption to necessary changes to achieve the goals. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Education and Experience

• GBME platform engineering (Multiple business lines) – platform build, enhancement and support.
• Key Technologies - private/public cloud, Kubernetes, Rancher, Elasticsearch, Airflow etc.
• Operating costs – Reduce operation cost while maintain quality delivery. 
• Computer Science Diploma or Degree; or related work experience
• Must possess technical proficiency sufficient to effectively perform these activities.
• Requires extensive understanding of project management principles and methodology as well as Scotiabank’s IT Roadmap.

The Team 
The Global Fraud Technology team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our Fraud Business and key Technology Partners through out Scotiabank to drive global technology delivery. We are key team members within Enterprise Technology to ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The Role 
Global Fraud Technology Team is looking for an energetic and results-oriented Senior Cloud developer to join our team to help build our most innovative Fraud detection and Prevention product. 
We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

Some of the key accountabilities include:

• Develop modern, high-impact technology solutions/microservices that enables our business partners to realize business value very quickly.
• Collaborate with other functional and delivery teams to research and design the best solution for the different business requirements.
• Conduct testing of new software releases to ensure successful implementation with no impact to existing code base. 
• Ensure quality of the solutions are robust, scalable and efficient to meet the needs of the business.
• May need to provide production support from time to time.
• Monitor system performance, troubleshooting and fixing errors.
• Work in a cross functional Agile team to deliver core business and regulatory solutions

What You Will Bring to Succeed 

• Bachelor’s Degree in computer engineering, business, Information sciences or another related field.
• Java Developer with around 5+ years of experience in Requirements Analysis, Cloud Back-end & Front-End Design, Development, Implementation, release & deployment, and cloud implementation.
• Knowledge of secure coding for banking industry and experience in using security & vulnerability detection tools (Black duck, Web Sense).
• Experience in Big Data Cloud Architecture, working with batch data processing, real-time message ingestion, stream processing in hybrid cloud ecosystems (cloud & on-premises).
• Experience in manipulating the streaming data to clusters through Kafka and developing ETL pipelines in cloud platforms (e.g., Google Cloud Storage/Azure Blob Storage/Bucket, Cloud Dataflow, Cloud Data Prep/Azure Data Factory, Cloud Pub/Sub, Big Query/Azure Synapse, Cloud SQL, MS SQL), Python, working with file formats like (JSON, AVRO, XML).
• Experience in developing applications in Micro Service Architecture with technology stack as REST, Spring Boot, Docker.
• Must have experience working with DevOps, deployment and orchestration technologies (e.g., Bitbucket, Git, Kubernetes/GKE, Jenkins, Maven, TFS (Team Foundation Server)).
• Excellent verbal and written communication skills. 
• Team is constantly experimenting with new technologies, so it is important to have high level of tolerance for ambiguity

The Workplace 

• We are technology partners who help the business transform how our employees around the world work.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! 
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. 
• We foster an environment of innovation and continuous learning. 
• We care about our people, allowing them to design how they work to deliver amazing results. 
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation. 

Scotiabank
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Is this Role not the Exact fit? 
Sign up to stay in touch; we’ll let you know when we have new positions on the team.

First Nations/Metis/Inuit – Customer Experience Associate
 

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.
 
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:
 
Indigenous peoples include  First Nation, Métis and Inuit people. Only Indigenous peoples who come from Canada should identify themselves as belonging to this designated group
 

What your role will be…

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
   

What we're offering...

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career

Requirements:

Languages: Candidates must have knowledge of the French Language.
Education: Candidates need standard educational qualification such as college/CEGEP
Experience: Candidates don’t need experience although having experience is an asset, training will be provided
Certificates, licenses, memberships, and courses: Food allergy and anaphylaxis training, Member of the College of Early Childhood Educators (CECE), Early Childhood Education (ECE) Certificate, First Aid Certificate, CPR Certificate
Security and Safety: Criminal record check, Immunization records, Vulnerable sector check

Work Setting: Child care center, Before and after school programs

Other Requirements:

• The candidate should be able to work in a punctual way and be someone who can be dependent on
• The candidate should be able to work in a flexible environment and be someone who can be relied on
• The candidate should be a team player

Responsibilities:

• The candidate should be able to develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
• The candidate should be able to provide opportunities to express creativity through the media of art, dramatic play, music and physical activity
• The candidate should have knowledge of licensing regulations also be able to establish and maintain collaborative relationships with co-workers and community service providers working with children
• The candidate should be able to plan and maintain an environment that protects the health, security and well-being of children

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Proof of the requested certifications) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions:

• Do you have the above-indicated required certifications?