376 Jobs Found
Registered Nurse Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 06/03/2025
Location: 200 Island Lodge Road, 55 Lodge Road, 9 Meridian Place, 275 Perrier
City: Ottawa, ON
JOB SUMMARY
The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Nursing (BScN)
Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting
Post-basic preparation in gerontology is desirable
Membership in Registered Nurses Association of Ontario (RNAO) is desirable
Canadian Gerontological Certification from Canadian Nurses’ Association is desirable
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Scope and purpose of gerontological nursing and functions/activities related to the nursing process
- Age related changes
- Ethical dilemmas and considerations
- Management of common chronic problems
- Specific needs of the older person and of cognitively impaired older person:
- Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
- Dementia care
- Safety and security needs
- Challenging behaviours
- Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
- Infection control guidelines for RN’s and RPN’s
- Nursing documentation standards including Resident Assessment Instrument RAI-MDS
- Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
- Pharmacology and medication use
- Medication administration standards
- Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
- Transfer and positioning techniques of persons requiring long term care
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
- Principles of verbal and non-verbal communication
- Labour relations and collective agreements.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Nurse
City Of Ottawa
Ottawa - 7.78kmMedical & Healthcare Full-time
46.07 - 56.06
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Registered Nurse Full-time Job
Medical & Healthcare OttawaJob Details
Application Close: 06/03/2025
Location: 200 Island Lodge Road, 55 Lodge Road, 9 Meridian Place, 275 Perrier
City: Ottawa, ON
JOB SUMMARY
The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Nursing (BScN)
Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting
Post-basic preparation in gerontology is desirable
Membership in Registered Nurses Association of Ontario (RNAO) is desirable
Canadian Gerontological Certification from Canadian Nurses’ Association is desirable
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Scope and purpose of gerontological nursing and functions/activities related to the nursing process
- Age related changes
- Ethical dilemmas and considerations
- Management of common chronic problems
- Specific needs of the older person and of cognitively impaired older person:
- Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
- Dementia care
- Safety and security needs
- Challenging behaviours
- Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
- Infection control guidelines for RN’s and RPN’s
- Nursing documentation standards including Resident Assessment Instrument RAI-MDS
- Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
- Pharmacology and medication use
- Medication administration standards
- Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
- Transfer and positioning techniques of persons requiring long term care
- Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
- Principles of verbal and non-verbal communication
- Labour relations and collective agreements.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Registered Nurse
City Of Ottawa
Ottawa - 7.78kmMedical & Healthcare Full-time
46.07 - 56.06
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Building Operator Full-time Job
Maintenance & Repair OttawaJob Details
Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
Please note, this is a full-time contract opportunity with a possibility for extension.
KEY DUTIES & RESPONSIBILITIES
Troubleshooting
• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.
Maintenance
- Performs work in accordance with established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
- Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
- Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
- Operates facility mechanical and other systems
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.
Administration
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required
- Submits all expenditures on a timely basis.
- Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
- High school diploma plus trades training and/or certification or licensing.
- Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
- Sound knowledge of processes and practices relating to facility operations and maintenance
- Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment
- Possesses a strong environmental, health, and safety mindset.
- Strong client-service orientation along with a high sense of urgency
- Knowledge and understanding of Building Automation Systems (BAS)
- Knowledge and understanding of HVAC Systems
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Mentoring skills required to support lower level technician’s development
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
- Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE)
- Must be capable of obtaining appropriate security clearance
- Hold a valid driver's license
Licenses and/or Professional Accreditation (one of the following bullet points)
- Building Operator Certification or equivalent through an accredited institution required
- Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.)
Building Operator
BGIS
Ottawa - 7.78kmMaintenance & Repair Full-time
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Workplace Strategist, Integration Full-time Job
Human Resources OttawaJob Details
The Workplace Strategist, Integration consults with clients and organizations to ensure coordination of communications, connections, direction and outcome. The workplace strategist is the connector who is poised to identify key opportunities and correlations, and acts ensure the necessary links and adjustments are made. The Workplace Strategist Integration ensures that all participants have the information, connections and framework needed to execute their part of the project, while advocating for the occupant satisfaction as the project outcome. Working closely with the client organizations, the Workplace Strategist develops and delivers solutions that aim to integrate all work streams in the delivery of workplace fit up and workplace transformation. Solutions can be inclusive of early consultation & engagement, and the development and roll out of interior design, furniture procurement, relocation, sustainable decommissioning, change management programs. The Workplace Strategist should have experience working experience in the areas of workplace transformation, and real estate modernization.
KEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members (currently only 1 team member FT, temp resources on occasion) to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
Project leadership & integration
- Acts as the primary contact and project lead for medium to large mandates and provides direction and reviews work of other team members as required to ensure timely, successful implementation of projects & initiatives.
- Act as workstream integrator the medium to large projects.
- Collaborates with client account teams and project managers to deliver project excellence.
- Builds partnerships with internal and external concerned parties to enable the project from inception to completion.
- Identifies concerned parties and assembles the core project team.
- Maintains project schedule and budget to ensure it is in line with the approved mandate.
- Leads project meetings to define key goals and objectives.
- Leads milestone meetings with internal / external team members and project concerned parties.
- Ensures intake of project information is robust and validated and disseminates accordingly.
- Tracks and evaluates decisions for impacts to other work streams or desired outcomes.
- Identifies connections, opportunities, interdependencies and acts to create a communication network to support.
- Acts as main point of contact for the tenant, PSPC, the project groups and other participants.
- Coordinates all communications and activities across all major contributing concerned parties, departments, and working groups.
- Coordinates and distributes reports from the Project Team and Workplace Solutions.
- Sets the pace and trajectory of the project and inter-team communications.
- Confirms design intent throughout the life of the project and communicates the vision for the project as an advocate for the occupant.
- Resolves conflict and solves problems in a practical and healthy manner.
- Cultivates and manages healthy relationships with strategic partners and vendors.
- Consistently demonstrates a passion that values alignment, focus, simplicity, and clarity across the organization.
Reporting & Communication
- Provides reporting to the client on a regular basis for each project as defined by the delivery plan.
- Provides information as required to support internal & account reporting requirements.
Client Relationships
- Ability to maintain and build client relationships and support the management of key client accounts (where appropriate) with a pipeline of work overtime.
- Assists with business development opportunities such as scope definition, fee and proposal development.
KNOWLEDGE & SKILLS
- University or College Degree (Bachelors level or greater).
- Three (3) to Five (5) years’ experience in corporate workplace experience, and or project delivery services including but not limited to interior design, project management, corporate real estate.)
- Education and certification in one or more of the following areas: Interior Design, Change Management, Project Management, Facilities Management or related fields.
- Ability to manage medium to large projects.
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint,), Adobe Acrobat, MS Project Experience working with and communicating to senior project audiences.
- Excellent meeting leadership skills.
- Experience working in workplace transformation.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Strong analytical skills.
- Service driven.
Workplace Strategist, Integration
BGIS
Ottawa - 7.78kmHuman Resources Full-time
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Senior Financial Analyst Full-time Job
Financial Services OttawaJob Details
Application Close: 16/12/2024
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list. This list will be used to staff current and ongoing requirements for up to one year .
JOB SUMMARY
The Financial Services Branch is responsible for the overall delivery of financial services to all City departments, Boards, Commissions and Agencies, ensuring that the financial support requirements and financial processing are delivered in a timely, meaningful manner. Services include budget development and monitoring, financial analysis, project management support, financial reporting both internal and external, financial compliance, financial advice and accounting requirements. The Account Management units develop strategic business partnerships and deliver integrated, seamless, value-added and “one-stop-shop” financial support to their client departments to meet on-going and evolving operational requirements of the assigned lines of business.
You provide financial management information, advice, guidance and reporting to client management and staff, oversee the compilation, submission and monitoring of grant applications, support the client's involvement with cost sharing programs/other revenue producing programs/other agreements, and implement/ensure adherence to sound financial controls.
You also: participate in the preparation and maintenance of clients’ Operating and Capital Budgets; provide support to management for their presentations to various budget review/approval committees; participate in the preparation of monthly/quarterly/annual/ad hoc consolidated financial statements and reports; provide input into policy and best practices reviews/development, improved client services and accounting procedures/systems; participate in Performance Measurement initiatives; coordinate the activities of Financial Officers and other assigned staff; provide audit support; and perform other related duties as required.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Business, Commerce or related field. Completion of 2 years towards a recognized accounting designation (CPA) is an asset.
Minimum of 5 years of related and progressively responsible experience in financial management, including financial analyses, budgets and accounting.
KNOWLEDGE
- Acquired knowledge of the City organization, financial policies and procedures
- Possess an understanding of the interrelationship between the Clients’ organization/business lines/client base, operational priorities and direction and City operations, processes and reporting activities
- Possess an understanding of corporate information management systems, including those used for financial budgeting, tracking, accounting and reporting
- Possess knowledge of relevant SAP modules and an understanding of maintenance management systems and/or other client software, and their interface with SAP
- Knowledge of financial controls and processes and financial processes relating to contracted work
- Knowledge of relevant special funding programs/grants available to the City from other levels of government
- Processes for budget development and monitoring
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and to deal effectively with multiple demands conflicting priorities, pressures, and deadlines
- Able to understand/appreciate the technical complexities and diversities of the work in order to provide financial management support
- Able to provide functional supervision to other assigned employees, scheduling and coordinating work activities and providing instruction/guidance
- Able to research, analyze and evaluate financial/budgetary issues, interpret data, make decisions, develop appropriate solutions and formulate recommendations
- Able to identify financial tracking and reporting requirements and provide user input to systems enhancements
- Able to administer regulations, laws, and financial/administrative policies/procedures
- Able to work collaboratively and to bring conflicting points of view to consensus
- Possess excellent interpersonal and communication skills
- Possess advanced computer literacy in MS Office Suite in a windows environment, including use of intra/internet
- Able to use Corporate SAP modules/system and work with other advanced computer applications or software used by the client group(s) analytical and attentive to detail
- Able to exercise discretion and confidentiality
- Flexible and adaptable to deal with shifting priorities
- Able to demonstrate sound judgement
- Able to demonstrate tact and diplomacy
- Possess initiative and self-motivation
- Possess a strong customer service orientation
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Senior Financial Analyst
City Of Ottawa
Ottawa - 7.78kmFinancial Services Full-time
83,851.04 - 102,027.38
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Software Developer III Full-time Job
IT & Telecoms OttawaJob Details
Employment status: Regular full-time
Classification: PTS/MGT/IT B
Salary/Rate of pay: $88,566 to $106,890
Application deadline: 2024-12-12
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
The IT External Customer Experience team is responsible for day-to-day software application support and planning. This includes researching, analyzing, defining, recommending, developing/configuring, testing, implementing and supporting IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.
In this role, you will be involved in all aspects of the software development process including business analysis, requirements gathering or use case development, system design, software development, testing, implementation and maintenance utilizing industry leading tools such as IntelliJ, Git, OpenShift, and the Atlassian tool suite.
Formula for success
- Harnessing your technical expertise, you will utilize modern programming/web technologies/frameworks such as Angular, CSS, SQL, Object-Oriented Design, REST web microservices (built in Java), Drupal, SharePoint, PowerApps, Office365, Azure, Agile, etc., to collaboratively develop innovative applications in conjunction with other IT business systems.
- Drawing on your extensive experience in software development and IT systems, you will expertly handle database modeling design, queries, test data preparation, program and system testing, as well as provide exceptional support and maintenance for existing systems.
- Leveraging your skills and experience in technology assessment and analysis, you will continuously assess business and user needs, conducting in-depth analyses to identify opportunities for harnessing existing and innovative technology solutions.
- Drawing on your track record of successfully leading collaborative teams, you will excel in managing projects and providing mentorship/coaching to junior software developers and business systems analysts, including direct supervision of day-to-day activities.
- Capitalizing on your excellent communication skills, you will engage in insightful discussions with internal business partners and IT service groups, employing agile software development methodologies to drive new system development initiatives and enhance existing systems.
Desired education and skills
- Successful completion of post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Computer Science, Computer Engineering, or equivalent e.g. diploma and/or training in database management systems, operating systems, and/or networks
- Minimum 10 years of experience in agile development and designing business applications in supply chain, pharmaceutical, biologics, or similar industries, with expertise in user experience design and customer service management.
- Recent (minimum 2 years) experience in Angular and REST development is essential.
- You will be highly skilled in object-oriented design, Java programming, building responsive web interfaces (e.g., Angular), deploying applications on web application servers, and relational database modeling design.
- Experience collaborating with subject matter experts and business partners to develop robust technical solutions that drive business outcomes and deliver exemplary user experiences.
What we offer you
- 4 weeks' vacation.
- Annual performance award up to 8%.
- Comprehensive group health, dental and vision benefits for you and your family.
- Defined benefitpension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
- You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
- If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, quarterly for in-person team meetings, and as required.
Software Developer III
Canadian Blood Services
Ottawa - 7.78kmIT & Telecoms Full-time
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Driver Helper Full-time Job
Transportation & Logistics OttawaJob Details
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
“UPS is the world’s largest package delivery company and a provider of supply chain management solutions.”
Position Summary:
This part-time seasonal position assists UPS Package Drivers with deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Vanier area . This role involves performing physical work in a fast-paced environment, including continual lifting, lowering and carrying packages. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
-
Meet UPS driver at your assigned local meet point
-
Deliver and pick up UPS packages efficiently and effectively
-
Learn and properly execute UPS package handling/delivery methods
Requirements:
-
Part time position, 3-5 hours a day
-
Must be able to lift up to 70 lbs. (32 kg) unassisted
-
Strong customer service skills
-
Must be able to work outside in all weather conditions
-
Must be able to deliver packages by means ofwalking
-
Work hours may vary depending on the work volume
Compensation:
-
Hourly pay rate: $17.30/hr.
-
Weekly pay
-
Paid training
-
Note: This is a Unionized role and monthly union deductions will apply
Perks:
-
Work locally in neighborhoods/areas around your home
-
Opportunities for advancement within a Fortune 500 company
-
Immediate access to 'UPS Employee Discount' program upon hire
Note:
The duration of the contract is until the end of December 2024 with a possibility of extension depending on the work volume.
Driver Helper
UPS
Ottawa - 7.78kmTransportation & Logistics Full-time
17.30
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Maintenance Helper Part-time Job
Maintenance & Repair OttawaJob Details
Application Close: 05/12/2024
JOB SUMMARY
The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.
You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Up to one month of related experience
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- General facility cleanliness and safe work practices
- Cleaning chemicals and disinfectants and safe application/procedures
- Effective cleaning techniques
- WHMIS
- Customer Service principles
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to communicate effectively with the general public and staff
- Able to work effectively in a team environment
- Good interpersonal and customer service skills
- Polite and punctual
- Possess the physical capability to perform the ongoing duties of the position
- Prepared to work flexible hours including evenings and weekends
- Presentable to the public
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Maintenance Helper
City Of Ottawa
Ottawa - 7.78kmMaintenance & Repair Part-time
22.84 - 26.73
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Customer Service Agent Full-time Job
Customer Service OttawaJob Details
Application Close: 31/12/2024
This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
Ottawa - 7.78kmCustomer Service Full-time
61,663.42 - 72,157.54
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Customer Service Representative Part-time Job
Customer Service OttawaJob Details
Application Deadline:
12/02/2024
Address:
288 Richmond Rd
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO Canada
Ottawa - 7.78kmCustomer Service Part-time
33,850 - 44,000
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Engineer, Vehicle Systems Full-time Job
Engineering OttawaJob Details
Application Close: 06/12/2024
JOB SUMMARY
Reporting to the Manager, Rail Systems, the Engineer, Vehicle Systems is responsible to monitor, measure, audit and review the performance of the vehicle maintenance systems; manage the production of quality metrics to measure the soundness of the vehicle system engineering processes; provide a single point of contact for all technical issues and concerns regarding the vehicle fleets; track, trend, and analyse fleet reliability issues for new and existing fleets; oversee and provide direction and comments to fleet expansions; complete technical analysis of rail system failure modes; review and monitor operational requirements; and lead rail capital improvement projects.
In addition, the incumbent will provide technical support and design input during the procurement specification and tender phase of new orders; be responsible for the technical review of design submissions and responses to the RFIs; assist with the tracking and monitoring of vehicle quality issues during the vehicle procurement and maintenance phases; assist with investigations, root cause analysis, and technical reporting writing; assist with investigations in relation to systems operations and interrelated track and signal infrastructure issues; complete root cause analyses for system or sub-system failures/issues; manage the development and delivery of vehicle lifecycle & safety programs; and provide support to Transit Operations during major operational events.
The incumbent will also participate on technical committees and lead project teams to provide engineering expertise to discuss and resolve issues on projects internal and external to the department that may impact the operational requirements of the Transit Services Department
EDUCATION AND EXPERIENCE
Four (4) year Bachelor of Applied Science or Bachelor of Engineering in Electrical, Mechanical, or Systems Engineering
Seven (7) years experience in rail vehicle fleet engineering, maintenance and operation, testing and commissioning, overhaul planning, life cycle planning, and reliability improvement programs for new and existing fleets and experience transit and rail control/power control systems, railway integrated control systems and systems integration
Knowledge of rail systems including track, power systems, and signaling systems would be an asset
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- A working knowledge of passenger railroad / transit operations railway industry procedures and practices
- Urban transit vehicles and their mechanical, pneumatic, hydraulic, electrical, and electronic subsystems
- A railway specific discipline such as track, track bed, civil and structures, power, signaling, telecommunications
- Development lifecycle and lifecycle products
- Knowledge of the structure and technology of the City of Ottawa railways
- Systems architecture/interface modeling
- Behavioural/operational concept/RAMS modeling
- Life cost modeling
- Risk assessment (both technical and project)
- Project management techniques and practices associated with the planning, documentation and monitoring of systems engineering activities
- Architecture modeling tools and/or model-based systems engineering tools
- Operational modeling and capacity planning including use of application software
- Systems engineering and technical assurance
- RAMS analysis including use of application software
- Engineering Safety Management
- Electro Magnetic Compatibility
- Risk identification analysis and mitigation
- Rail operations and planning, assurance, systems engineering, RAMS, Engineering Safety Management, procurement and transaction advice, and development and feasibility studies
- Must possess the training, experience and knowledge to organize the work and its performance
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
- Conversant with railway design safety principles HSE/HMRI, railway safety standards
- Familiar with AREMA standards, Transport Canada standards and mass transit APTA
- Be conversant with the requirements of EN 50216 RAMS Railway Applications including
COMPETENCIES, SKILLS AND ABILITIES
- Project lifecycle management from a Systems Engineering perspective
- Can apply 'Systems Thinking' to problems at technical, project and enterprise levels
- Strong interpersonal skills and the ability to communicate at all levels in the spoken and written word
- Self-motivated and the ability to work under pressure are vital
- Good team player and decision maker
- Excellent analytical, teaming and communication skills and be able to effectively relate to all staff and client team members within a team-based, matrix environment
- Excellent written and spoken English, including advanced verbal reasoning and the ability to write effective reports
- Developing and delivering presentations
- Microsoft Office applications and applications associated with Systems Engineering
- Ability to influence and persuade others to consider other possibilities
- Guiding and mentoring others to deliver work
- Engagement & liaison with both external and internal clients and project engineering teams
- Work independently, with minimal direction, and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and deal effectively with multiple demands, conflicting priorities, pressures and deadlines
- Able to manage concurrent projects and bring projects to completion on time and within budget
- Able to foster trust and cooperation to coordinate activities between technical staff, consultants, contractors
- Able to identify and analyze and recommend solutions to issues and problems pertaining to assigned projects to mitigate loss/project downtime
- Able to prepare RFQ’s and RFP’s, review, analyze and recommend acceptance of proposals
- Able to carry out inspections to resolve project on-site problems and accept/reject contractors’ work
- Able to perform data analysis, formulate recommendations, and create and maintain reports
- Ability to read drawings from existing records or for proposed works
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Engineer, Vehicle Systems
City Of Ottawa
Ottawa - 7.78kmEngineering Full-time
92,807.26 - 117,375.44
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Warehouse Clerk/Admin Part-time Job
Administrative Jobs OttawaJob Details
At UPS, we also discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.
UPS is currently looking for Part-time Warehouse Clerk responsible for performing checks on packages (check labels, packaging, and invoices). You must have top-notch customer service skills for this role and must be able to lift 70lbs unassisted.
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Job Type: PT Permanent/Hourly- Must be able to work a minimum of 25 hours per week.
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Starting Pay: $17.30
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Job Location: 2281 Stevenage Drive, Ottawa ON
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Workdays: Monday – Fridays (5 Days/ Week)
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Scheduled Shift: Daily minimum 3 hours / maximum 5-6 hours
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Flexibility is required as you may need to start earlier or stay later at times
Required Skills:
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Attention to detail
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Typing skills: at least 40 words per minute
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Must be able to lift to 70lbs unassisted *this is a warehouse position
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Customer service skills
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The environment is fast paced with temperatures changing daily inside of the warehouse
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Must be flexible with start and finish times as they may vary
Benefits:
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Full training provided
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On site parking
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Weekly pay (every Friday)
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Extended health and dental benefits
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Group insurance and pension benefits
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Opportunities for advancement
UPS is committed to Diversity in Employment and welcomes all applicants; however, only qualified candidates will be notified for interviews.
Warehouse Clerk/Admin
UPS
Ottawa - 7.78kmAdministrative Jobs Part-time
17.30
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