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To manage, organize, and deliver consulting services to senior management in the area of change management pertaining to technology implementations. You will be responsible for change management and related processes necessary to ensure adoption and successful project outcomes for Technology Services Division projects. You will coordinate and deliver the required change management of services related to systems development, deployment, technical solutions, and services of appropriate technology in collaboration with service leads.

Major Responsibilities:

• Shapes and defines Technology Services projects change management policies, procedures, methodologies and activities in consultation with client and key stakeholders.
• Provides analysis, formulation, coordination and advice on change management strategies and practices to project leadership and stakeholders at both a strategic and operational level.
• Provides client-driven, value-added management consulting services in the area of Technology Services project change management to a portfolio of diverse consulting projects reflecting practice areas.
• Supports project leadership and stakeholders in assessing and devising change management solutions from a pragmatic and objective perspective.
• Implements detailed change management plans and recommends policies/procedures to enable client organizations overcome challenges resulting from Technology Services projects.
• Works in support of project steering committees and leads interdepartmental teams and working groups to assess organizational readiness, risks (internal and external) and potential impacts associated with change initiatives, identifies key change management risks, resistance and performance gaps, and develops mitigation strategies to minimize negative effects.
• Promotes organization learning, coordinate stakeholder communications, and takes steps to orchestrate change through corporate wide and interdepartmental initiatives pertaining to Technology Services projects.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Assumes a temporary, short-term managerial/supervisory role in an organization unit during the transition phase of an organizational change project.
• Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.
• Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.
• Contributes to the development and implementation of strategic organization design and effective management/governance systems and processes at the corporate level.
• Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.
• Leads and/or supports cross-departmental teams in the development and application of corporate policies; identification of a range of options for operations, policies, information systems and management practices; assessment of the implications and viability of each option; and recommends changes to support management priorities and functions and strengthens internal controls.
• Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.
• Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.
• .

Key Qualifications:

Your application for the role of Management Consultant should describe your qualifications as they relate to:

1. Extensive experience applying change management principles and conducting change management activities (stakeholder management, communication planning and execution, training and development, change impact analysis, collecting and monitoring performance metrics, and post implementation support) to large complex (multi-division, internal and external stakeholders) technology services projects.
    
2. Post-secondary education in Business, Computer Engineering, Technology or a combination of education and/or experience.
    
3. Experience in the application of multiple management disciplines and techniques such as financial management, planning, benefits identification/quantification, information management, performance measurement, risk management, communication and governance.
    
4. Extensive experience in management consulting, strategic planning or business analysis in the information and communication technology sector, digital industry, public sector, or nonprofit organizations.
    
5. Experience in policy/program development, management, and evaluation.
    
6. Experience delivering change management functions in technology projects in a public sector environment would be an asset.
    
7. Certification through Prosci®, CCMP™, or equivalent Change Management industry certification would be an asset.
    
8. Excellent communication, interpersonal, cooperative, negotiation and team-building skills, as well as planning, organizational and time management skills with ability to effectively balance a variety of stakeholder interests.
    
9. Ability to present material at a strategic level while also understanding the details and dependencies to present an issue from a holistic perspective.
    
10. Ability to establish and maintain effective consulting, working relationships and a high level of trust with senior leaders, divisional clients, and vendors, using a strong customer service orientation.
     
11. Knowledge of research methods, techniques, and resources with advanced attention to detail and analytical skills to research and review materials and provide relevant input and reports.

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

• Perform preventative maintenance & servicing to Building related mechanical equipment. 
• Investigate and troubleshoot faulty Hangar Doors, Overhead doors, fire doors, etc. 
• Ability to install, maintain, repair, dismantle, and reassemble machinery.
• Ability to use welding equipment, hand, and power tools as necessary.
• Perform minor repairs including replacement of gearboxes, sprockets, chains, door panels
• Perform visual inspections of buildings to maintain Building Code standards.
• Ensure all work is completed in a safe manner and complies with applicable industry standards.
• Performing other facility related duties as requested.
• Team oriented individual with demonstrated ability to work unsupervised and self directed.
• Able to work under pressure.
• Able to work shifts, including weekends & participate in on-call rotation.

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

• Must posses a valid DVS (Diploma of Vocational Studies). 
• Must posses valid Driver’s licence with clean abstract  
• Must posses an Interprovincial Journeyman Millwright license or Red Seal  
• Minimum 5 years field experience. 
• Knowledge of building mechanics, Hangar door systems, control systems, Mechanical system operation, welding, CMMS   
• Candidate must have excellent written and oral communication skills and be detailed oriented. 
• Basic computer knowledge (Word, Excel, e-mail and internet). 
• Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to Transport Canada site for more details.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Reporting to the Senior Director Human Resources, the Manager Human Resources will act as a business partner to the Corporate and/or Commercial branches and will oversee all aspects of human resources within their assigned clients to drive business results. The incumbent will be accountable to provide face to face, timely and strategic advice as well as address complex or systemic work issues by providing suitable resolutions that require consideration to multifaceted, multi-level aspects of the business. 

Responsibilities:

• Assist the Senior Director HR to partner with Branch Heads and their dedicated client groups to determine current and future HR requirements based on organizational needs and operational priorities. 
• Coach and guide all levels of Management and employees and their business units to effectively apply HR policies, programs and procedures, ensuring compliance and understanding – as well as to HR related activities with respect to the employee life cycle. 
• Partner with, and advise all levels of Management and their business units to develop and improve team effectiveness, organizational design and structure
• Recommend and lead continuous improvement initiatives with regards to HR procedures and policies, and ensure industry leading best practices are brought to the team/business units for potential implementation. 
• Partner with key HR subject-matter experts to provide thoughtful counsel to leaders in the areas of training, employee engagement, development and change management.
• Based on corporate organizational restructuring processes and talent programs, support business units with the development of appropriate succession plans to minimize organizational risks.  
• Lead HR related projects for the assigned clients; provide coaching, research data, propose options and solutions to support the business’ objectives
• Make HR related decisions that support the business that are in the best interest of Air Canada; challenge when needed
• Guide and counsel other HR Advisors’ on difficult or sensitive issues dealing with performance, discipline and termination. Ensures cross-branch consistency among HR procedures.
• Guide and counsel management/ATS employees as required for any workplace issues. Support their needs, provide resources and recommendations and escalate when needed.
• Develop and deliver presentations to key internal and external partners in order to support applicable HR related initiatives.
• Partner with the Talent Acquisition team to develop recruitment strategy to source appropriate talent for positions requiring very specific and unique job skills.
• Assumes leadership role in the absence of Senior HR Director.

Qualifications

• Post graduate degree or diploma in Human Resource Management, Industrial Relations or a related field of study
• HR professional designation is an asset
• Minimum of 8 years of professional HR experience, which includes experience spent in an HR generalist role.
• Demonstrated ability to identify HR needs and requirements and develop appropriate action plan 
• Demonstrated project management skills
• Strong communication, interpersonal and analytical skills. 
• Dependable and team oriented with a history of being able to work independently. 
• Able to build strong relationships and credibility with all levels of management.
• High level of customer orientation
• Autonomous and dynamic
• Change agent, results oriented and able to handle multiple priorities and deadlines
• Excellent knowledge of Microsoft Office (Word, Excel, Powerpoint)

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (English and French)

Purpose

As Senior Data Engineer, you will be a key member of our Fraud Business Intelligence team that provides fact based operational insights to Tangerine Fraud Operations. Leveraging your expertise in data modeling, data engineering, data visualization, and strong analytical background, to organize and transform raw data into actionable meaningful information. You will be responsible for the full scorecard and metric development lifecycle that includes analysis and requirements gathering, data profiling/mapping, ETL development, and dashboard creation.

Is this role right for you? In this role you will:

• Work closely with stakeholders to understand business needs, data specifications and translate requirements into metrics, technical design and wireframe; Define and develop actionable KPIs/metrics that align with strategic goals within Tangerine Fraud Management
• Act as subject matter expert on Tangerine Fraud datasets and source system
• Develop data pipelines and design data model that will provide insights into business problems within Azure Cloud
• Design and develop visually appealing user-friendly Power BI dashboards incorporating UI/UX best practices
• Support Senior Manager, Business Intelligence on establishing and enhancing BI framework and standards, and optimizing change management process
• Production support to sustain BI features after release, prioritize fixes for defects, monitor report usage and identify value-add functionalities to improve adoption
• Be an active member of a scrum team, leveraging agile methodology for incremental and early delivery of MVP features; actively participate in scrum ceremonies to continuously improve TNG BI product
• Capable of working on multiple activities simultaneously in a highly dynamic environment and capable of understanding complex requirements and meeting project deadlines
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Post-secondary degree in Computer Science, Engineering, or related STEM discipline
• 5+ years of experience in Business Intelligence/Data Warehousing
• Expert knowledge of SQL and dimensional data modelling
• Advanced knowledge of Data Visualization tool – Power BI/Tableau/Looker Studio/Qlik
• Working knowledge of Azure Cloud – SQL MI, Data Factory, and Data Flow
• Working knowledge of Azure DevOps pipeline and TFS code repository
• Experience working within a scrum team and an agile environment
• Experience working with Power platform (PowerApps, PowerAutomate, PBI copilot) as asset
• Strong verbal, written, presentation & communication skills
• Proactive, organized, excellent analytical and problem-solving skills

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• A competitive compensation and benefits package
• Opportunity to work with a very enthusiastic, technical yet fun team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Hybrid working environment allowing for work/life balance

#BFUTR

Is this role right for you? In this role you will:

• You will be working on progressive mobile development (conceptualization, design, and development) on the Android platform including Java, RxJava, Retrofit, OkHttp, Dagger, Junit, Espresso
• You will be providing hands-on architectural design for native Android applications with an understanding of design patterns such as MVP, MVVM
• You will be utilizing your deep knowledge of Agile technical principles and the flexibility to adapt your experience to new and evolving environments.
•  You will be Unit-testing code for robustness, usability and improving performance of the overall application.
• You will be building Android accessibility components to improve application usability,

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You are interested in the impact that financial services technology can have on the world.
• You have a proficient understanding of code versioning tools, such as Git.
• You have cloud native development and deployment experience.
•  You are eager to mentor, teach and share.
• You are obsessed with the latest, greatest, craziest approaches to Agile Technical Practices
• You are excited about committing a significant chunk of your daily activities to personal innovation projects with your peers.
• You have a passion for driving teams towards high performance and a deep pride in quality craftsmanship that delights users.
• You are an excellent communication including the ability to distil technical details into human terms.
• You have e passion for well-designed products and you're not afraid to sit with our Design Team and prototype, wireframe, and white board your ideas.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Overview

Job Description

Reporting to the Supervisor of Client Services, the Application and Technical Support Specialist 2 (ATSS2) is a member of the Client Service team who are responsible for ensuring the day-to-day availability and maintenance of the technology systems required to support the Members of Council, Accountability Offices, and the City Clerk’s Office are met.

Major Responsibilities:

• Schedule workload and set priorities.
• Provide expertise in assessing, analyzing, and resolving issues and problems in assigned areas.
• Collaborate with internal and external groups to coordinate and liaise on problem resolution.
• Recommend preventative solutions to mitigate recurrence of similar problems.
• Develop and recommend improvements to current environment, policies & processes.
• Acquire and dispose of hardware and software.
• Configure network and server-related hardware and software.
• Advise desktop configuration management teams on hardware & software technologies and deployment alternatives.
• Advise network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
• Advise security management & control teams on security-related technologies and access control alternatives.
• Perform capacity planning.
• Prepare training material for coaching clients.
• Provide training to clients in use of technology.
• Prepare statistics and draft summary reports.
• Prepare documentation to facilitate transfer of knowledge.
• Prepare targeted communication messages from corporate notifications or create specific targeted messages if the IT incident is handled by Clerk’s IT.
• Support the centralized management of access control.
• Install and roll out applications, hardware and/or software and update inventory accordingly.
• Travel to off-site locations for IT support.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post-secondary education in computer science, business technology or the equivalent combination of education and/or experience.
2. Considerable experience with LAN/WAN/Wireless technology and network hardware, software and operating systems (e.g. Novell, Windows, Mac iOS), as well as with desktop and web applications (e.g.. Microsoft Office Suite365, Microsoft Outlook, Microsoft Project, etc.).
3. Considerable experience in supporting all users including Executives when thoughtfully diagnosing, troubleshooting and resolving issues with desktop software, web and multi-function devices.
4. Considerable experience configuring and provisioning wireless devices using a Mobile Device Management tool (e.g.. AirWatch, etc.).
5. Extensive experience in telephone and in-person technical support, documenting requests and incidents following ITIL processes.

You must also have:

• Excellent organizational, conceptual, analytical, problem solving and multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
• Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with staff at all levels within the organization.
• Commitment to delivering superior customer service, performance quality and continuous improvement.
• Ability to work effectively within a dynamic team setting and/or project environment.
• Flexibility in adapting to shifting priorities in response to business demands.
• Knowledge and understanding of network systems and hardware/software, including Novell Netware, Windows 10/11, Mac OS, Ethernet, IP, routers, switches, and network management tools (e.g., virus protection, server monitoring).
• Knowledge of HP multifunction printers and HP Service Manager (or equivalent) for incident and service request monitoring.
• Knowledgeable in security configurations for endpoint infrastructure, addressing malware, ransomware, and other threats, as well as ensuring secure access to the City’s network.
• Skilled in using HP Asset Manager (or similar) to manage hardware/software assets, as well as configuring automated software delivery packages.
• Working knowledge with cloud-based solutions and current mobile communication technologies (e.g., LTE, 4G/5G).
• Proficient in applying knowledge of emerging technologies to support and the ability to apply this knowledge in the development and support of in-house developed applications.
• Knowledge of ITIL processes; ITIL certification is a plus.
• Fundamental working knowledge of a project methodology and various levels of system and/or application testing.
• Knowledge of IT related policies including Acceptable Use Policy, Cyber Security Policy and Mobile Device Policy and  IT related standards such as the Access Control Standard
• Working knowledge and experience with technologies such as Zscaler, Cisco Finesse, Cisco Webex, Cisco Jabber, Cisco IP phones, F5 VPN BIG-IP, RSA, ServiceNOW, OpenText Open Enterprise Server (OES), eDirectory, Micro Focus iManager and Active Directory Services
• Ability to develop and communicate technical documentation, standards, procedures and preventative maintenance.
• Ability to interact with all levels of staff to facilitate training, monitoring and resolution reporting.
• General knowledge of Occupational Health and Safety Act.
• Ability to lift/move equipment/boxes up to 40Ibs.
• Ability to work at and report from multiple remote office locations.

A valid Ontario Class "G" Driver's License and access to a personal vehicle to transport equipment and travel to various work locations is an asset.

Our Water Infrastructure Management Section is seeking to fill one Senior Engineer position in the Analytics & Modelling Services Unit. As a Senior Engineer, reporting directly to the Manager, Analytics & Modelling Services, you will be responsible for providing expert input on infrastructure planning, master plans and capacity assessment studies related to the City's wastewater systems, with a focus on infrastructure planning for growth. A strong communicator, you are proficient in collaborating with internal and external stakeholders and able to break down complex problems to ensure Toronto Water interests and concerns are addressed.

Major Responsibilities:

Your primary responsibilities as a Senior Engineer will be focused on leading review and analysis related to Infrastructure Ontario (IO) projects and Transit Oriented Communities (TOCs), and you will also be expected to:

• Lead staff and consultants to deliver studies, projects and programs related to growth and capacity of the linear systems.
• Lead, or participate in, multi-disciplinary project teams, supervise/direct internal and external professional engineers and technical personnel, and mentor colleagues.
• Provide technical review and advanced engineering input, as required, to other sections and divisions on matters related to municipal and environmental engineering.
• Act as a subject matter expert on a multi-disciplinary technical team in the areas of sanitary local/trunk sewer systems, water distribution/transmission systems, and infrastructure planning for growth.
• Manage assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning.
• Ensure that all assigned projects are controlled and completed within established timeframes and approved budget limitations.
• Lead, and collaborate in, the development of multi-year capital programs.
• Participate in the preparation of capital and operational budgets (including determining long-term infrastructure investment requirements for linear water and wastewater infrastructure to sustainably address growth needs).
• Review, and comment on, engineering design reports and drawings.
• Review, and comment on, legislation, bylaws, guidelines and procedures.
• Represent Toronto Water as a technical specialist at meetings with standing committees, internal staff, and external agencies, and consult with members of the public, external clients and consultants.
• Prepare technical reports, Committee and Community Council reports and content for public education/communication purposes, as required.
• Prepare capital business cases, project charters, RFPs, RFQs, REOIs, terms of reference, and scope of work for consultant assignments, including selection and direction of consultants undertaking professional services for Toronto Water.
• Prepare and make presentations to senior Department staff, elected officials and the public.
• Maintain relations with Councillors, the public, other units throughout the City, consultants, other levels of government, government agencies, developers, suppliers and contractors, to ensure effective partnerships related to the job function.
• Analyze the continuous improvement and control measures for quality, efficiency and effectiveness of services and formulate recommendations.
• Develop procedures, guidelines, technical standards, and policies related to growth management and infrastructure servicing.
• Keep informed of, investigate, implement, and evaluate new work techniques, technologies and performance standards.
• Assist the Manager in defining and allocating work and setting goals.
• Perform other related duties, as assigned.
• Acts on behalf of the manager when required.

 Key Qualifications:

1. Licensed as a Professional Engineer (P.Eng.) with Professional Engineers Ontario (PEO), or licensing as a professional engineer in good standing in another Canadian engineering association with the ability to obtain a P.Eng. licence with PEO.
2. Extensive experience as a Professional Engineer in analysis, planning, modelling and design applicable to a municipal engineering role working with sewer and drainage and/or watermain infrastructure, with a focus on growth management and infrastructure servicing.
3. Considerable experience related to planning municipal water and sewer infrastructure to accommodate growth including distribution, collection, transmission, trunk, pumping stations and forcemains.
4. Considerable experience in hydraulic modelling, studies and planning related to growth and development planning.
5. Considerable experience using software pertinent to the job function, including Geographical Information System (GIS) applications, and modelling software in infrastructure management such as Infoworks, InfoWater or equivalent for the hydraulic modelling of sewer and watermain systems.
6. Experience in the development of Capital Budgets, including planning, scheduling, prioritizing and costing of projects.
7. Experience developing and drafting procedures, guidelines, technical standards, and policies related to expertise in the area of growth management and infrastructure servicing.
8. Completion of post-secondary degree or diploma in civil and/or municipal engineering; an equivalent combination of education and experience may be considered as an asset.
9. Considerable experience with communication and analytical skills to write policy documents, technical reports, briefing notes, reports to Committee and Council, and responses to inquiries by external agencies and the public, and presentation abilities.
10. Knowledge of the Municipal Class Environmental Assessment (EA) process, especially related to Master Planning, Needs Assessment, and Feasibility Studies.
11. Knowledge of Change Management, Transformation Management, and Program Management theory.
12. Fundamental knowledge of federal, provincial and municipal regulations, policies and guidelines related to the job (e.g. Occupational Health & Safety Act) and applicable to water, wastewater and stormwater systems, infrastructure planning and management.
13. Project and stakeholder management skills to plan, lead, manage and implement multidisciplinary projects of varied scope.
14. Proficiency in various competencies, including highly developed interpersonal, employee relations, negotiation, conflict resolution, leadership and problem-solving skills, with the ability to interact effectively with all levels of the organization and to forge solid internal and external relationships.
15. Experience in infrastructure planning and studies in the field of water distribution and supply is an asset for this position.