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POSITION SUMMARY

The Tenancy Support Mentor reporting to the Manager of Skills4Life assists the Case Managers in both Housing First and Independent Living with the daily operation and support needs of all youth and young adults within the program. Supports participants in their efforts to meet their housing and independent living needs. Ensures all responsibilities to the youth and young adults are carried out within a youth-centered, strength-based framework that promotes the cultivation and mobilization of youth strengths, potential, and capacity for growth.

The duties and responsibilities are carried out within a trauma resiliency-informed framework. Duties are performed within a team environment that focuses on establishing collaborative and trusting relationships. Providing culturally competent services and ensuring youth safety, choice and control are priorities at The Link.

PRIMARY RESPONSIBILITIES:

Duties and responsibilities of the Tenancy Support Mentor include but are not limited to:

• Interacts with young people in a manner designed to help them achieve their goals;

• Transports youth to appointments (medical and other) and any activities as required;

• Ensures that all receipts for items purchased on program funds are collected and forwarded to the Case Manager;

• Observes, evaluates, and records daily life events according to the program recording procedures;

• Must provide services through an Indigenous lens that is holistic and focuses on the strengths and experiences of Indigenous participants;

• Works as part of the team to ensure consistency in the youth’s experiences and intervention plans based on the placement goals;

• Must be aware of systematic barriers faced by Indigenous participants;

• Engages with youth to help them identify significant others that support their need for healthy connections and belonging;

• Participates with the team in making informed culturally responsive decisions regarding therapeutic methods based on observations and interactions with the young people and their knowledge of the young person’s culture;

• Engages youth in relevant recreational activities as defined by their care plans;

• Active involvement with youth in applicable cultural programming, in the community, and with their families with a view towards their growth and development and reaching the goals of their placement, as identified in their care plan;

• Encourages and assists individual youth in developing their strengths and interests;

• Assists in developing and implementing plans for special occasions such as birthdays, holidays, or a discharge party using special events to assist their growth and development;

• Encourages young people to develop engagement with relevant community activities, planning for meals and grocery shopping; Assists youth with shopping for clothing within established guidelines;

• Teaches young people budgeting, shopping techniques, and basic life skills;

• Regularly discusses with young people the importance of a safe environment;

• Involvement in learning opportunities and development of an attitude that promotes relevance for learning in young people;

• Displays an attitude that promotes positive teamwork and exhibits a high degree of positive role modeling for young people;

• Responds to client concerns about apartments;

• Supports participants with maintaining living areas based on reasonable expectations of the participants and program standards;

• Communicates information verbally and in writing to team members and other relevant staff within the program;

• Follows Incident Report procedures as laid out within the program;

• Accepts and arranges donations from the community;

• Responds to Caretaker/Management company concerns when delegated;

• Attends team meetings and training as required;

• May be called upon to provide orientation, training, and leadership to casual or new staff, provide supervision and evaluate students performing practicum placements with Skills4Life;

• Other duties as requested by Chief Operational Officer.

QUALIFICATIONS:

• Four (4) years of related experience with at-risk youth;

• Experience with one-on-one mentorship with at-risk youth and demonstrate an understanding of the realities of living independently;

• Post-secondary degree or diploma in Child and Youth Care Worker or;

• A combination of education and experience may be considered;

• Willingness to obtain necessary training as per the organization’s training policy including Crisis De-escalation, NCI, Applied Suicide Intervention, Colonization Awareness, and Child Development;

• Ability to navigate crisis and support others through stressful situations;

• Knowledge of Strength-based philosophy and knowledge of aboriginal culture and language (preferred);

• Knowledge and experience with diverse cultures and economic backgrounds;

• Knowledge of community resources;

• Emergency First Aid and CPR Level C, or willingness to obtain;

• Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks, and a clear Adult Abuse Registry check, all done within the last 3 months;

• Valid driver’s license and acceptable driver’s abstract (subject to approval).

• Access to a personal vehicle for work is required.

Accommodations are available for applicants with disabilities upon request. If you are contacted by The Link regarding a job opportunity, please know that you are welcome to request an accommodation at any point in the process. All information received regarding accommodations will be kept confidential.

The Link is committed to the health and safety of its employees, the people we serve, stakeholders, and the community. The Link requires proof of full vaccination against COVID-19, in a manner that is approved by Health Canada, as a condition of employment. (Accommodations will be made for those who are exempt from receiving the vaccine due to legitimate, established reasons in accordance with The Human Rights Code of Manitoba. In these cases, appropriate supporting documentation will be required.)

HOURS OF WORK: Full-Time – 80 hours biweekly including Days , Evenings and Weekends.

HOW TO APPLY: Please submit a cover letter and resume (in word of PDF). Applicants must demonstrate in their resume and cover letter how they meet the requirements of the position.

APPLICATION DEADLINE: Ongoing until filled.

Description

What does it mean to join our TELUS family?

• Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof

• We are passionate about people - our customers, our communities, and our team

• We work tirelessly in our stores to provide best in class service to our customers, and in our communities to enrich the lives of Canadians with all acts of kindness - big and small

• We strive to ensure you have the support and resources you need to be successful at work and at home

• We offer the opportunity to work with all of our brands

As a Team Member in our stores, you can expect to:

• Be part of a high performing team where your contributions are measured and recognized

• Create solutions for our customers by using the power of technology to improve their lives

• Work in a fast paced environment, where every day is different

• Engage with prospective and current customers in store, by phone and messaging

• Work a flexible schedule, which includes evenings and weekends

What’s in it for you?

• Competitive compensation, contests and incentives

• Flexible benefits

• Options for company matched pension and share purchase programs

• WorkPerks - discounts on products and services

• Career growth and development opportunities

• A chance to play an active role in giving back to your community

• And much more