All jobs within 300 km around Carleton Place

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for primary health care including clinical, counselling and referral services within the scope of practice and standards of care as outlined in the Regulated Health Professionals Act (RHPA) and the College of Nurses of Ontario for residents of the Long Term Care Homes.  As an autonomous health professional with advanced education, you will provide comprehensive health assessments, diagnose health/ illness conditions, and treat and manage acute and chronic illness within a holistic model of care.   Your Nurse Practitioner (NP) competencies will reflect advanced nursing practice by building and expanding upon the competencies of a registered nurse.  You will function as a member of a multidisciplinary team, and ensure collaboration with the resident, family or caregiver and the health team in the development, implementation and evaluation of a resident’s plan of care. 

Additionally, you will support the provision of leadership and mentorship to long term care home staff that enhances knowledge, assessment skills and the ability to support care for residents in place and by leading and collaborating in research, education and evidence-based practice initiatives to optimize the resident, long term care home and health system outcomes.

You will be accountable to the LTC Administrator and functionally accountable (for clinical practice issues) to the Medical Director and to the College of Nurses of Ontario for NP practice issues.

EDUCATION AND EXPERIENCE

Minimum of a 4-year university degree in Nursing (BScN)

Minimum of 5 years of progressively responsible experience in long term care or other geriatric setting.

Completion of a certificate demonstrating “Primary Health Care Nurse Practitioner” from an approved University.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of long-term care sector, relevant regulations/legislation, resident profiles, challenges and opportunities, roles and responsibilities, reporting requirements and health system navigation
• Knowledge of and ability to apply chronic disease frameworks
• Knowledge of and ability to provide advanced wound care skills 
• Knowledge of and the ability to apply a palliative approach to care in long-term care  
• Demonstrated and comprehensive understanding of ethical decision-making principles 
• Knowledge of community health care resources and referral physicians
• Demonstrates application of planning and evaluation methodologies
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
   

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as part of a multidisciplinary team within the stated scope of practice as per federal and provincial legislation and policy.
• Communicate effectively interpersonally, orally and in writing with management, staff and the public when required. 
• Multi-task and manage changing priorities and emergency situations.
• Engage in therapeutic conversations about holistic health care assessment, diagnosis, options, decisions and impact. 
• Conduct advanced assessment, examination and provide care and treatment.
• Develop and apply evaluation tools to analyze data, assist in writing write reports and prepare briefings.
• Mentor, supervise and evaluate students
• Excellent organization and time management skills
• Leadership skills for chairing meetings, leading projects, providing functional direction to other nursing professionals.
• Use word processing and database software
• Able to work with clients from a variety of cultural, socio-economic and sexuality backgrounds.
• Be open, personable, flexible in approach, non-judgmental and able to establish rapport and maintain confidentiality.
• Strong commitment to long-term care as a role model and advocate when required.
• Able to work flexible hours.
• Owning a car to facilitate working in two different homes

Reporting to the Warehouse Supervisor or Manager, the Driver Merchandiser is responsible for delivery of pre-ordered product to assigned accounts, stocking, merchandising and rotating product.  

Schedule: 10hours per day 4 days a week in between Monday and Friday

Responsibilities

• Check accuracy and stability of the load
• Deliver products to customer
• Merchandise, display and rotate products according to company standards
• Invoice and Collect monies due
• Pick up company property
• Secure Company Assets
• Ensure compliance with regulatory and company policies and procedures
• Settle all accounts daily

Qualifications

• Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
• High school diploma or GED preferred
• One (1) plus year of commercial driving experience preferred
• One to three years of general work experience preferred
• Local delivery experience preferred
• Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance

Reporting to the Warehouse Supervisor or Manager, the Driver Merchandiser is responsible for delivery of pre-ordered product to assigned accounts, stocking, merchandising and rotating product.  

Schedule: 10hours per day 4 days a week in between Monday and Friday

Responsibilities

• Check accuracy and stability of the load
• Deliver products to customer
• Merchandise, display and rotate products according to company standards
• Invoice and Collect monies due
• Pick up company property
• Secure Company Assets
• Ensure compliance with regulatory and company policies and procedures
• Settle all accounts daily

Qualifications

• Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years
• High school diploma or GED preferred
• One (1) plus year of commercial driving experience preferred
• One to three years of general work experience preferred
• Local delivery experience preferred
• Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance

JOB SUMMARY

Ottawa Public Health is responsible for providing public health programs and services that contribute to the physical, mental and emotional health and well-being of the residents of Ottawa, in compliance with Ontario Ministry of Health standards, protocols and guidelines and other related public health legislation. In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. 

You provide primary health care (PHC) including clinical, counselling and referral services within the scope of practice and standards of care as outlined in the Regulated Health Professionals Act (RHPA) and the College of Nurses of Ontario for clients seeking services through the Sexual Health Services clinic(s).  

As an autonomous health professional with advanced education, you provide essential health services grounded in professional, ethical, and legal standards.  Nurse Practitioner (NP) competencies reflect advanced nursing practice by building and expanding upon the competencies of a registered nurse.  

You function as a member of a multidisciplinary team in the provision of appropriate sexual health services, and are accountable to the Senior Nurse Practitioner, and to the College of Nurses of Ontario for NP practice issues.

Preference for bilingual applicants. 

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Completion of a certificate demonstrating “Primary Health Care Nurse Practitioner” from an approved University

Minimum of 5 years of progressively responsible experience in public/community health clinic, including in-depth  of sexual health and working with populations at risk

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Advanced nursing practice including, clinical assessment and diagnosis related to contraception and sexually transmitted infections in particular
• Requires knowledge and experience to counsel individuals on any sexual health issues 
• Current contraceptive methods and appropriate prescribing of contraceptives
• Current therapeutics and interactions
• The Health Protection and Promotion Act regulations pertaining to sexually transmitted and blood born infections and other related guidelines
• Appropriate counselling, re:  sexuality, healthy sexual relationships, safer sex practices, contraception, pregnancy options and harm reduciton 
• Community health care resources and referral physicians
• Sexual health issues and programs
• Planning and evaluation methodologies
• Current principles and practices of public health theory and practice including research principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as part of a multidisciplinary team within the stated scope of practice
• Communicate effectively interpersonally, orally and in writing with management, staff and the public
• Multi-task and manage changing priorities and emergency situations
• Counsel clients on a variety of issues including sexuality in general, healthy sexuality relationships, safer sex practices, contraception, pregnancy options
• Conduct advanced assessment, examination and treatment skills
• Analyze data, write reports, prepare briefings, make recommendations 
• Mentor, supervise and evaluate students
• Excellent organization and time management skills
• Leadership skills for chairing meetings, leading projects, providing functional direction to other nursing professionals
• Use word processing and database software
• Thorough knowledge and comfort dealing with and discussing sexual health issues with clients and other health practitioners
• Able to work with clients from a variety of cultural, socio-economic and sexuality backgrounds
• Open, personable, flexible in approach, non-judgmental, able to establish rapport and maintain confidentiality
• Strong commitment to public health, role model, advocate as required
   

JOB SUMMARY

Traffic Signal Installation & Field Programs is responsible for Traffic Signal assembly, installation, modification and maintenance, Traffic Control Room management of data and video equipment and data communications, Signal Timing engineering, Camera assembly, installation, modification and maintenance, and Re-lamping management.

You are responsible for maintaining, trouble-shooting, repairing and modifying electrical systems and associated ancillary equipment for all Traffic Signals of the City of Ottawa.  You are also responsible for the construction, assembly and installation of new electrical equipment as required for ongoing operations. 

EDUCATION AND EXPERIENCE

Completion of Electrician-Construction and Maintenance apprenticeship program of 9000 hours

Additional post-secondary education in electrical and other trades related areas is an asset

Minimum of 5 years of related experience in the installation and maintenance of a variety of electrical equipment such as switchgear, motors, transformers and controllers following acquisition of the Journeyperson’s Certificate.

More extensive exposure to a variety of electrical installations is an asset

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Principles of electricity and the methods and techniques for wiring, repairing, inspecting, troubleshooting and maintaining electrical circuitry
• Preventive maintenance and operation procedures
• Maintenance and construction methods
• Electrical/mechanical procedures
• Ottawa Hydro procedures and protocols for working around high voltage electricity
• Ontario Hydro Electrical Code
• Occupational Health and Safety Act and City of Ottawa/departmental health and safety policies and procedures
• WHMIS
• Fall Arrest Protection 
• Asbestos and Asbestos Contained Materials procedures
• Computer literacy in Microsoft Office Suite (Word, Excel)
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

• Considerable degree of accuracy as hand tools and devices are used requiring a considerable degree of coordination
• Required to work according to the established standard procedures of the Ontario Electrical Code
• Ability to give and follow instructions  
• Latitude for decision making within a general set of guidelines 
• Deal effectively with multiple demands and conflicting priorities
• Work and communicate effectively with others
• Read and interpret engineering plans and documents
• Ability to prioritize work 
• Ability to identify problems and develop solutions 
• Plan, implement, control, complete and inspect projects as assigned with minimum supervision
• Work well under pressure
• Prepare written reports
• Self supervision
• Display initiative and innovation in solving problems in the field
• Effective interpersonal skills in order to interact with other supervisors, managers, co-workers and the general public
• Shows initiative, strong judgment and reliability
• Available for on-call outside normal working hours including weekends, statutory holidays on a rotating basis. 
• Respond to call out and arrive on site within 45 minutes
• Required to work in inclement weather
• Work above normal working heights
   

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

JOB SUMMARY

The City of Ottawa has been named one of the National Capital Region’s Top Employers, and one of Canada’s Best Diversity Employer for five consecutive years.  Fleet Services supports all City departments that rely on vehicles and equipment to deliver their services and operates out of nine garages located throughout the city.  We currently have openings for Vehicle & Equipment Technicians 1 (310S Mechanics) in our Fleet Maintenance and Technical Service Branch.  

All successful candidates must enroll (application submitted to Skilled Trades Ontario) in a 310T Truck & Coach Technician Apprenticeship through Skilled Trades Ontario (STO) within 15 business days of accepting their letter of offer. All candidates are expected to adhere to all lawful instructions, make every effort to acquire all skills identified in all relevant training standards, obtain written verification from Sponsor(s) and the Sponsor’s trainer(s), and fulfill all classroom training requirements. Failure to comply may result in suspension or revocation of the training agreement with STO.

The City of Ottawa is a diverse, inclusive, and supportive workplace, committed to providing all employees with an opportunity to thrive. We support employees to learn, progress and grow with access to development opportunities like mentoring, coaching, job shadowing, special on-the-job assignments, leadership development, language training, job-specific training, and all required health and safety training.
Unionized with CUPE 503, the City offers an excellent employee benefits package and pension plan along with other benefits as listed below, to ensure that our employees and their families have access to the resources they need (as outlined in the CUPE 503 Collective Agreement):
•    Health, Dental and Vision Care benefits
•    Paid sick leave
•    Special leave 
•    Long term Disability
•    Life Insurance
•    Membership in OMERS pension fund with 100% Employer matching pension contributions
•    Employee and Family assistance programs that helps you and your family find solutions for a wide range of life’s challenges.
•    Progressive vacation time accrual based on length of service (3 weeks vacation to start that increases to 4 weeks after five years of continuous service and progressing up to a maximum of 7 weeks)
•    13 paid public holidays as listed in the Collective Agreement
•    Tools Allowance - $460 annually
•    Boots Allowance - $225 annually
•    Shift Premiums – an additional 7% hourly on qualified shifts as per the Collective Agreement
•    Overtime pay: any hours worked above the regular schedule are paid at a rate of 1.5 times the regular hourly rate as per the Collective Agreement
•    Paid Uniforms
•    Learning and development - Learning and development options include e-learning online resources, and in-class or virtual instructor-led courses.

JOB SUMMARY

Fleet Maintenance & Technical Services is responsible for: scheduled, unscheduled and emergency service; seasonal overhauls; vehicle commissioning/decommissioning; vehicle inspections and certifications; warranty monitoring; shop and specialty tool maintenance/management; maintenance of small equipment and special equipment such as fire, ambulance, ice resurfacing, turf, etc.; repair performance analysis; and Technical Services including specifying, acquiring, leasing and disposing of Municipal Fleet Vehicles.

You are responsible for performing a wide range of duties expected of a Vehicle and Equipment Technician 1, including, but not limited to, the following: conducting diagnostic inspections, performing general mechanical overhaul and repair work, and performing scheduled preventive daily maintenance inspections and repairs on vehicle system and components including, but not limited to, steering, suspension, electrical, ignition, fuel, emission control/exhaust and engine management, hydraulics, and vehicular climate control systems.  

You perform all maintenance and repairs to a wide variety of fleet vehicles systems and components including, but not limited to, vehicles powered by gas, diesel, propane or natural gas, tractors, graders, loaders, dozers, cranes, mowers, cars, heavy vehicles (up to 9000 Kilograms), and automotive associated equipment including, but not limited to, boilers and compressors.

EDUCATION AND EXPERIENCE

Completion of Automotive Service Technician 310S apprenticeship program of 7220 hours

Minimum of 2 years of experience within a Municipal Fleet or similar automotive environment 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City policies and procedures affecting shop operations
• Considerable knowledge of the vehicle systems and the standard practices, safety issues, materials, tools, equipment and supplies to carry out maintenance operation
• Manual and electronic diagnostic equipment 
• Personal computers with ability to use the Fleet Management Information System
• Code of Conduct rules and policy
• Collective agreement
• Material Safety Data Sheets
• Safe work practices of the trade including working at heights and the lifting of heavy objects
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Successful completion of a pre-employment ergonomic assessment is required
• Physically fit with stamina to perform the duties of the trade (which may include working in a standing position for long time)
• Able to work in uncomfortable or confined positions on occasion
• Able to lift and carry heavy parts and equipment safely
• Work independently with minimal direction, and collaboratively with peers and managers as part of a maintenance repair team 
• Ability to read, understand and interpret blueprints, wiring diagrams, service manuals, schematics, drawings, and work orders and any other documents used in the maintenance operation
• Ability make estimates of materials and time required to perform the work 
• Ability to proceed effectively with emergency work including on the road work with limited resources to provide maximum results and timelines
• Skill in the use of jacks, hoists, overhead cranes, lift trucks and mobile lifting devices
• Skill in the use of high-pressure gas and electric welding equipment (Mig. Arc. Bronze, steel, aluminum) to effect repairs as authorised under the technician license
• Possess analytical skills and be detail oriented
• Good manual dexterity and ability to work to close tolerances 
• Able to tolerate exposure to moderate amounts of noise, dust, grit, oil/grease, fumes, solvents, paints, lacquers, hot/sharp metals and surface finishing products
• Able to communicate effectively, both orally and in writing, with management, manufacturers and engineers to provide for problem solving and suggest corrections to problems found on specialized vehicles and equipment
• Ability to provide training and explain instructions and guidelines to others effectively
• Able to efficiently use, operate and maintain tools, precision measuring instrument, state-of-the-art automotive diagnostic and test equipment to diagnose mechanical, electrical and hydraulic malfunctions
• Possess a work record of good attendance and job performance 
• Possess sound judgement 
• Use initiative to meet deadlines
• Flexible, adaptable and able to accept constructive criticism
• Provide own hand and air tools relating to the trade (SAE & Metric as required) according to provisions of the collective agreement 
• Able to work a variety of scheduled shifts, including weekends, on-call, evening and nights, as per the collective agreement
   

JOB SUMMARY

The Financial Services Branch is responsible for the overall delivery of financial services to all City departments, Boards, Commissions and Agencies, ensuring that the financial support requirements and financial processing are delivered in a timely, meaningful manner. Services include budget development and monitoring, financial analysis, project management support, financial reporting both internal and external, financial compliance, financial advice and accounting requirements. The Account Management units develop strategic business partnerships and deliver integrated, seamless, value-added and “one-stop-shop” financial support to their client departments to meet on-going and evolving operational requirements of the assigned lines of business.

You provide financial management information, advice, guidance and reporting to client management and staff, oversee the compilation, submission and monitoring of grant applications, support the client's involvement with cost sharing programs/other revenue producing programs/other agreements, and implement/ensure adherence to sound financial controls.

You also: participate in the preparation and maintenance of clients’ Operating and Capital Budgets; provide support to management for their presentations to various budget review/approval committees; participate in the preparation of monthly/quarterly/annual/ad hoc consolidated financial statements and reports; provide input into policy and best practices reviews/development, improved client services and accounting procedures/systems; participate in Performance Measurement initiatives; coordinate the activities of Financial Officers and other assigned staff; provide audit support; and perform other related duties as required.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business, Commerce or related field. Completion of 2 years towards a recognized accounting designation (CPA) is an asset.

Minimum of 5 years of related and progressively responsible experience in financial management, including financial analyses, budgets and accounting.

KNOWLEDGE

• Acquired knowledge of the City organization, financial policies and procedures
• Possess an understanding of the interrelationship between the Clients’ organization/business lines/client base, operational priorities and direction and City operations, processes and reporting activities
• Possess an understanding of corporate information management systems, including those used for financial budgeting, tracking, accounting and reporting
• Possess knowledge of relevant SAP modules and an understanding of maintenance management systems and/or other client software, and their interface with SAP
• Knowledge of financial controls and processes and financial processes relating to contracted work
• Knowledge of relevant special funding programs/grants available to the City from other levels of government
• Processes for budget development and monitoring
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and to deal effectively with multiple demands conflicting priorities, pressures, and deadlines
• Able to understand/appreciate the technical complexities and diversities of the work in order to provide financial management support
• Able to provide functional supervision to other assigned employees, scheduling and coordinating work activities and providing instruction/guidance
• Able to research, analyze and evaluate financial/budgetary issues, interpret data, make decisions, develop appropriate solutions and formulate recommendations
• Able to identify financial tracking and reporting requirements and provide user input to systems enhancements
• Able to administer regulations, laws, and financial/administrative policies/procedures
• Able to work collaboratively and to bring conflicting points of view to consensus
• Possess excellent interpersonal and communication skills
• Possess advanced computer literacy in MS Office Suite in a windows environment, including use of intra/internet
• Able to use Corporate SAP modules/system and work with other advanced computer applications or software used by the client group(s) analytical and attentive to detail
• Able to exercise discretion and confidentiality
• Flexible and adaptable to deal with shifting priorities
• Able to demonstrate sound judgement
• Able to demonstrate tact and diplomacy
• Possess initiative and self-motivation
• Possess a strong customer service orientation
• Possess a work record of good attendance and job performance

JOB SUMMARY

You are responsible for providing a wide variety of confidential administrative support services in support of the Director.

You serve as a point of contact for client departments, providing an initial response to standard inquiries and directing non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.

Note: This is a generic job description that describes the typical duties of this job. Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 2 years of community college in Business/Office Administration

Minimum of 3 years of related clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Council reporting procedures
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organizes and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems
• Integrity, tact and good judgment