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Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package
• Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you’ll succeed 

• Client engagement - Leverage your knowledge of cash management, credit, investment and wealth protection to answer questions and provide information to clients. Partner with your Financial Advisor to help clients meet their financial goals. 

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions. 

• Organizational skills - Prepare client files, booking appointments, and maintaining schedules. Help team success by improving team productivity and proactively uncovering business opportunities.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Richmond Hill-Yonge&Levendale

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Growth, Client Issue Resolution, Client Service, Customer Experience (CX), Financial Products, Post-Sales Support, Product Knowledge

The Package Handler / Warehouse Worker position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Compensation / Benefits:

• Weekly Direct Deposit payment
• Tuition reimbursement (up to $3,000 per semester)
• Benefits after meeting requirements

Job Type: Part-Time - Permanent

Work Location: Barrie (474 Welham Road, L4M 4S7)

Workdays: MON-FRI (Candidate needs to be available all 5 days of the week)

Shift Duration / Schedule: Shift starts between 3:00 AM and 5:00 AM and runs for 3-5 hours per day, start times/finish times may vary with volume and operational changes.

Pay rate: Pay rate of $17.30/hr.

Responsibilities and Duties:

• Load and unload packages into package delivery vehicles and trailers
• Learn and properly execute company-established package handling methods
• Sort and stock packages based on postal codes

Qualifications:

• Ability to lift up-to 70 lbs. (35kg) without assistance
• Full availability to work Monday to Friday (all five days of the week)
• Must be able to work 25 hours per week.
• Ability to read and memorize postal codes
• Comfortable working in a fast-paced and physically demanding environment
• Comfortable working inside truck trailers and package delivery vehicles and staying longer than the usual shift hours depending on the operational needs and shipment volume
• No prior experience required

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help:

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Following up with customers (Walmart-Costco)
• Send appointment requests via, email, telephone and Boards Update system with appointment information.   Manifest and arrange appointments.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Assist drivers with preliminary paperwork information such a bill of lading
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establish and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
• Assist with data entry
• Other related duties as may be required

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• French & English
• Able to work with little supervision

 1111 Francois Lenoir, Lachine, QC, H8T 3P9, CA

Job Location: 2281 Stevenage Drive, Ottawa, Ontario

At UPS, we also discover how we combine endless opportunities, innovation and rewards to create a truly unique career experience. With our unique promote-from-within culture, you'll always find exciting new opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go.

Job Details:

This is a morning position.

UPS is currently looking for Part-time Warehouse Associate at our Ottawa location. You will be responsible for the loading, unloading, sorting, and scanning of packages in the center.

• Job Classifications: Part-time Warehouse

• Job Type: Permanent/Hourly

• Workdays: Monday - Fridays (Must be able to work all 5 days per week)

• Scheduled Shift: Typically starts at 4:15 AM

• Must be able to work up to 25 hours per week.

Shift averages 3-5 hours a day, but hours, start times/finish times may vary with operational need. 

Required Skills

• Ability to follow set procedures

• Ability to lift up to 70-lbs (32-kg) unassisted

• Able to work with automated conveyor belts and manual rollers

• Comfortable working inside container trailers, delivery trucks or similar equipment

• Good organizational and multi-tasking skills

• Comfortable working in a fast-paced, physically demanding and temperature changing warehouse environment

• Must be able to work with and recognize postal codes and routing charts

• No experience necessary.

Benefits:

• Full training provided

• Weekly pay (every Friday)

• Wage 20.50$/hr. (17.30/hr. union rate + 3.20/hr. bonus)

• Guaranteed progression up to 28.39 per hour

• Extended health and dental benefits

• Group insurance and pension benefits

• Opportunities for advancement

• Free onsite parking

• Tuition reimbursement up to $3000 per semester (conditions apply)

Overview

Overview

The Clerk (Pharmacy) is responsible for keeping the store shelves within the pharmacy area of the store properly stocked and displayed for sale to customers.  They are also involved in servicing customers in a courteous, friendly and efficient manner.

Specific Responsibilities:

• Assists with the proper ordering, rotation and inventory control of product in the department.  Maintains good knowledge of the products carried and the display of products within the department.  May also assist with end displays, seasonal displays, etc.
• Receives orders and ensures product received matches invoices and is received in good condition, and then is stored/put away appropriately.
• Enters and reconciles invoices/credits and maintains shrink logs.
• Provides customer assistance with merchandise on the sales floor and at the cash register and responds to specific requests regarding product information and location within store.
• May be assigned to do re-lines within the department.
• Maintains scanning / price integrity within the pharmacy department.
• Maintains store standards and conditions and may be assigned to clean up spills in the aisles, sweep floor, and clean shelves as required.
• Performs inventory-related tasks.
• Checks emails and responds accordingly.
• Answers phones as required.
• Performs other duties as assigned by the Pharmacy Manager or Pharmacist.
• Follows all applicable Company policies and procedures, Government regulations, Health and Safety and Food Safety regulations

Qualifications:

• Customer service driven
• Strong communication skills
• Strong organizational skills
• Good product knowledge and attention to detail

Address: 10 Cope Dr, Ottawa, ON K2M 0A7

Any MLF team member interested in being considered for this role are encouraged to apply online by October 08, 2024 Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Be deeply involved in progressive, proactive maintenance routines, with a philosophy deeply rooted in a predictive approach. 
• Troubleshooting and execution of identified corrective maintenance requirements. 
• Carry out documented work requests and apply corrective action 
• Perform assigned work orders and account for inventory and labour on a computerized maintenance management system(SAP). 
• Read and interpret drawings, blueprints, schematics and electrical code specifications to determine layout of industrial electrical equipment installations.
• Conduct preventive maintenance routines and update maintenance records.
• Interpret electrical code specifications
• Troubleshoot, maintain and repair industrial, electrical and electronic control systems and other related devices
• Maintain, repair, test and install electrical motors, variable frequency drives, generators, alternators, industrial storage batteries and hydraulic/pneumatic electrical control systems
• Test electrical and electronic equipment and components for continuity, current, voltage and resistance.
• Install, examine, replace or repair electrical wiring, receptacles, switch boxes, conduits, feeders, fibre-optic, ethernet and coaxial cable assemblies, lighting fixtures and other electrical components.
• Ensure all job-related operations follow GMPs (Good Manufacturing Practice), HACCP (Hazard Analysis Critical Control Points), WHMIS (Workplace Hazardous Materials Information System) and health & safety requirements. 
• Understand and adhere to all plant Food/Health and Safety Polices. 

What You’ll Bring:

• Red Seal Certification (Ontario Electrician license), with proven industrial field experience (3 years or greater preferred). 
• Knowledge of the design, techniques and tools applied in electronic and electrical applications, with experience in pneumatics and hydraulics.
• Ability to collaborate with automation engineers.
• Operate production equipment and evaluate performance as required
• Extensive knowledge of plant and process equipment operations. 
• Ability to execute planned and scheduled daily tasks with minimal supervision. 
• Ability to work in a team-based environment. 
• Strong mathematical, analytical, and problem-solving skills. 
• Must have a full complement of personal/professional hand tools 
• Knowledge of the Maintenance Reliability process (predictive and preventative maintenance) and predictive technologies.This includes: 
  • The use of precision tools such as laser alignment equipment, dial indicators, micrometers, and precision/optical levels. 
  • The use of testing equipment such as vibration analysis as well as other techniques used in predictive and preventive maintenance. 
• Basic knowledge of industrial safety, food safety and environmental regulations with absolute commitment to safety. 
• Excellent interpersonal and communication skills 
• Must be capable of meeting the physical demands required to perform the essential duties of the classification
• Sense of urgency and attention to detail. 
• Basic computer skills 
• Availability for weekend overtime as production/maintenance demands require. 

What We Offer at Maple Leaf Foods:

• Hourly Rate: $37.01
• Monday-Friday Schedule
• Shift:  Rotating days/afternoons
• Opportunity for overtime
• Benefits available approx. 2 months after start date.
• Pension after 1 year of continuous service
• Tool allowance
• All PPE is provided to employees (boots, hearing protection, etc.)
• Support of a union
• Opportunities for growth and training development

The Sales Counter Associate is responsible for ensuring that our customers remain our top priority. They provide exceptional customer service and act as the first point of contact for every customer that comes in. This is a great opportunity for someone looking to advance their career in sales.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• As the first point of contact, you will be required to provide product information to customers quickly and professionally.
• Respond to customers in a timely manner in person, by phone or email.
• Prepare quotes for small, urgent work orders.
• Conduct necessary product research in catalogs and online.
• Verify that all items are available to the customer as per order and schedule.
• Take responsibility for establishing good relationships with customers and associates.
• Take the initiative to replenish the area near the counter as needed.
• Offer assistance in the warehouse if needed.

What you will bring:

• Prior technical experience in sales or customer service in the wholesale or distribution industry required
• Knowledge of the local market in the plumbing and HVAC/R products sector, an asset
• General computer skills required, including Microsoft Office; experience with AS400 system an asset
• Must possess exceptional customer service and professional communication skills

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.