4595 Jobs Found

Representative, Customer Care Full-time Job

Enbridge Inc.

Customer Service   St. Catharines
Job Details

As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.

 

Note: You must be available to work during the core hours of 9am-3pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.

 

 

What You Will Do:

  • Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.

  • Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.

  • The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.

  • Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.

  • Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).

  • Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.

  • Complete other tasks and activities as business needs dictate.

 

Who You Are:

  • Secondary school education or equivalent.

  • Minimum 3 years of clerical and customer contact experience required.

  • Proven verbal and written communication skills.

  • Ability to exercise good judgment with minimal supervision.

  • Knowledge of Customer Information Systems is an asset, including SAP and Kubra.

  • Excellent analytical skills, decision making ability, negotiations and problem-solving skills.

  • Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.

  • Excellent interpersonal skills and ability to function within a team.

  • Ability to plan and use time effectively.

  • Flexibility with respect to shifts.

 

Preferred:

  • Mass market billing experience is an asset.

  • Experience in a call center environment preferred.

  • Bilingualism is an asset.

 

#LI-Hybrid

Representative, Customer Care

Enbridge Inc.
St. Catharines - 414.35km
  Customer Service Full-time
As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility servic...
Learn More
Nov 1st, 2024 at 16:17

Branch Administrator (18 month contract) CIBC Wood Gundy Full-time Job

CIBC

Administrative Jobs   Kingston
Job Details

What You’ll Be Doing

As the Branch Administrator, you will be a part of the CIBC Wood Gundy team and you will be accountable for effectively managing administrative aspects of Wood Gundy branch operations. This will include hiring, assisting with management and supervision of non-commissioned branch staff, operational and administrative support to the branch and Investment Advisors. Responsibilities will also include overseeing branch reception, facilitating transactional banking functions, and ensuring customer service standards and operational procedures are communicated and maintained as a liaison with many departments.

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

 

How You’ll Succeed

  • Operations/Administration – Oversee and manage day to day branch operations and administration including maintenance of office equipment and supplies, and coordination of office functions and events. Identify opportunities for increased efficiency and monitor and control branch budget and expenses to ensure profitability. Review and process accounts payable for Branch Manager approval, as well as monitor branch summary of revenue and expenses.

  • Sales Support & Customer Service – Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds, stocks and bonds. Write up trade tickets ensuring accuracy of all particulars pertaining to a trade. Coordinate and notify brokers of new stock and bond issues, cease trades and halt trading. Ensure customer service standards and operational procedures are communicated and maintained by liaising among many departments within Wood Gundy.

  • People Management – Assist with overseeing the hiring, training, scheduling, supervision and performance management of all support staff in the branch. Support Branch Manager in cultivating a performance oriented culture and develop strong employee relations with support staff by treating employees fairly and consistently and maintaining excellent communication.

 

Who You Are

  • You’re a certified professional. You have successfully completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH), in order to obtain Investment Representative (IR) licensing.

  • You have demonstrated experience in the financial service brokerage industry. You have strong organizational and administrative skills to deal with numerous activities in a fast-paced brokerage, with varying degrees of priority.

  • You're passionate about people. You have strong management and interpersonal skills to effectively manage and coach support staff. You have the ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high.

  • You are a strong communicator. You are able to communicate effectively to staff and clients and have problem solving skills sufficient to resolve numerous issues and conflicts.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

 

*Subject to program terms and conditions

 

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

Expected End Date

2026-09-01

 

Job Location

Kingston-366 King St E - 500

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Banking Operations, Coaching, Customer Experience (CX), Office Administration, People Management, Performance Management (PM), Prioritization

Branch Administrator (18 month contract) CIBC Wood Gundy

CIBC
Kingston - 163.98km
  Administrative Jobs Full-time
What You’ll Be Doing As the Branch Administrator, you will be a part of the CIBC Wood Gundy team and you will be accountable for effectively managing administrative aspects of Wood...
Learn More
Nov 1st, 2024 at 16:07

Client Service Representative Full-time Job

CIBC

Customer Service   Ottawa
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

 

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Ottawa-Billings Bridge Plaza

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Client Service Representative

CIBC
Ottawa - 87.48km
  Customer Service Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
Nov 1st, 2024 at 16:03

Truck driver Full-time Job

ONWHEELS

Transportation & Logistics   Etobicoke West Mall
Job Details

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Address customers' complaints or concerns
  • Coach colleagues on new methods or work techniques
  • Professionalism in customer service
  • Arrange travel, related itineraries and make reservations
  • Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment
  • Pay and receive payments for goods
  • Perform brake adjustments
  • Perform emergency roadside repairs
  • Perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
  • Perform preventive maintenance
  • Receive and relay information to central dispatch
  • Record cargo information, hours of service, distance travelled and fuel consumption
  • Tarping and ensuring safety and security of cargo

 

How to apply

By email

 

[email protected]

Truck driver

ONWHEELS
Etobicoke West Mall - 413.53km
  Transportation & Logistics Full-time
  28.50
Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site  Work must be completed at the physical location....
Learn More
Nov 1st, 2024 at 15:47

Office administrator Full-time Job

TECHCSSOLUTIONS

Administrative Jobs   Toronto
Job Details

Overview

Languages

English

Education

  • College/CEGEP

Experience

2 years to less than 3 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Review and evaluate new administrative procedures
  • Establish work priorities and ensure procedures are followed and deadlines are met
  • Carry out administrative activities of establishment
  • Administer policies and procedures related to the release of records in processing requests under government access to information and privacy legislation
  • Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
  • Assist in the preparation of operating budget and maintain inventory and budgetary controls
  • Assemble data and prepare periodic and special reports, manuals and correspondence
  • Oversee and co-ordinate office administrative procedures
  • Resolve conflict situations

Experience and specialization

Computer and technology knowledge

  • Electronic mail
  • Spreadsheet
  • MS Excel
  • MS Office
  • MS Outlook
  • MS Word

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Attention to detail
  • Large workload

Personal suitability

  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Ability to multitask
  • Time management
  • Adaptability

 

The employer accepts applications from:

 

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

 

How to apply

By email

[email protected]

Office administrator

TECHCSSOLUTIONS
Toronto - 400.29km
  Administrative Jobs Full-time
  28.55
Overview Languages English Education College/CEGEP Experience 2 years to less than 3 years On site  Work must be completed at the physical location. There is no option to work remo...
Learn More
Nov 1st, 2024 at 15:12

Web developer Full-time Job

TECHCSSOLUTIONS

IT & Telecoms   Toronto
Job Details

Overview

Languages

English

Education

  • Bachelor's degree

Experience

2 years to less than 3 years

Hybrid

 Work must be completed both in person and remotely.

Responsibilities

Tasks

  • Write, modify, integrate and test software code
  • Maintain existing computer programs by making modifications as required
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of software
  • Assist in the collection and documentation of user's requirements
  • Assist in the development of logical and physical specifications
  • Research and evaluate a variety of interactive media software products
  • Program animation software to predefined specifications for interactive CDs, DVDs, video game cartridges and Internet-based applications
  • Conduct tests and perform security and quality controls
  • Program special effects software for film and video applications
  • Write, modify, integrate and test software code for e-commerce and other Internet applications

Experience and specialization

Computer and technology knowledge

  • Android
  • Eclipse
  • Microsoft Visual Studio
  • Adobe Illustrator
  • ASP
  • Adobe Photoshop
  • Adobe Premiere Pro
  • HTML
  • Internet
  • Flash
  • Java
  • JavaScript
  • CSS
  • JSP
  • Presentation software
  • Communication software
  • PHP
  • Image editing software
  • SQL
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • MS Office
  • MS Windows
  • API

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Creativity
  • Integrity

 

How to apply

1

By email

[email protected]

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Web developer

TECHCSSOLUTIONS
Toronto - 400.29km
  IT & Telecoms Full-time
  39.50
Overview Languages English Education Bachelor's degree Experience 2 years to less than 3 years Hybrid  Work must be completed both in person and remotely. Responsibilities Tasks Wr...
Learn More
Nov 1st, 2024 at 15:01

Trailer Technician Full-time Job

Day & Ross Inc.

Maintenance & Repair   Mississauga
Job Details

Monday to Friday / 2:00 p.m. – 10:30 p.m.
Mississauga, ON

As a Licensed Trailer Technician at Day & Ross, you will be responsible for repairing and inspecting trailers, and be a key member of our maintenance team. You are responsible for preventative maintenance, pre-inspection maintenance, diagnostics and repairs on the company’s fleet of trailers in accordance with the applicable level of training and apprenticeship.

How You’ll Help

  • Responsible for the maintenance and repair of trailers according to work orders and in keeping with level of training.
  • Work independently to complete diagnostic, service, repair and maintain trailers.
  • Knowledge of Trailer Bodywork is a great asset. 
  • Maintaining safe shop environment (may include snow removal from the roof, de-icing, washing vehicles, sweeping, only if necessary).
  • Other duties as may be required.

Your Skills & Experience:

  • Work experience in the trucking industry.
  • Experience in Trailer tire repairs, brakes, suspension, lights, bodywork, etc.
  • Red Seal journeyperson certification is required.
  • Previous experience and qualification to perform Safety inspections are required in this position.
  • Physically fit and able to lift, move, reach, bend, walk, stand, grasp, balance, climb, kneel and crouch for extended period of time.
  • Strong knowledge of transportation industry rules and regulations regarding transport trailers and components.
  • Knowledge of and ability to use safe work practices, including safe lifting and bending, working in tight spaces, etc.
  • Troubleshooting and problem-solving abilities, Strong attention to detail, good communication skills –verbal and written.

What we offer:

  • Top-Tier compensation.
  • Yearly tool and boots allowance. 
  • Unmatched work environment. 
  • Career growth.
  • Medical & dental benefits.
  • Company-matched Pension Plan
  • Recognition & discount programs.
  • Educational assistance -.

Trailer Technician

Day & Ross Inc.
Mississauga - 423.26km
  Maintenance & Repair Full-time
Monday to Friday / 2:00 p.m. – 10:30 p.m. Mississauga, ON As a Licensed Trailer Technician at Day & Ross, you will be responsible for repairing and inspecting trailers, and be...
Learn More
Oct 31st, 2024 at 18:26

Operations Manager Full-time Job

Day & Ross Inc.

Management   Québec
Job Details

As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, efficiencies, people management, freight flow, change implementation, and safety, aligned to operational expectations and guidelines.  

  

This position is all about the effective management of freight flow through the management of people and safety, continuous improvement, problem solving and effective communication.   

 

How You’ll Help: 

  • Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees. 
  • Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.  
  • Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures. 
  • Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs. 
  • Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow. 
  • Recognize problems and work with others towards a practical and speedy resolution. 
  • Leads teams of supervisors, lead hands and front line employees in a 24/7 environment. 
  • Other related duties related as may be required. 

 

Your Skills and Experience: 

  • Post-secondary education in transportation or logistics preferred.  A suitable level of practical experience may be considered in lieu of education. 
  • Trained in the Transportation of Dangerous Goods 
  • WHMIS certified. 
  • 3-5 years’ experience in a terminal setting, preferably in the transportation industry. 
  • Experience leading a team of front line employees, managers, and supervisors 
  • Contributing to the development of and managing to an annual operating budget. 
  • Strong leadership skills, including the ability to get things done through others and people development. 
  • Computer skills with MS Office products and web based programs.  Experience with AS400 a definite asset 
  • Safety oriented 
  • Good communication skills, verbal and written 
  • Strong problem solving skills 
  • Customer oriented 
  • Ability to multi task and prioritize workload 
  • English, other languages an asset 
  • Bilingualism in English and French required for terminals located in the Province of Quebec. 

Operations Manager

Day & Ross Inc.
Québec - 337.09km
  Management Full-time
As an Operations Manager, you are accountable for ensuring that the dock employees are working in a safe and efficient manner. You are responsible for ensuring smooth operations, e...
Learn More
Oct 31st, 2024 at 18:25

Automotive Mechanic Full-time Job

UPS

Maintenance & Repair   Kitchener
Job Details

Job Summary
This position maintains a diverse range of delivery vehicles, from a variety of manufacturers. He/She troubleshoots and maintains/repairs various systems including hydraulic brakes, electronics, and engines. This position performs other tasks as requested.

Responsibilities:

  • Repairs all UPS vehicles
  • Perform PMI (Preventative Maintenance Inspections)
  • Ensures all vehicles are maintained regularly and in a timely manner.


Qualifications:

  • Ability to lift 70 lbs./32 kgs.
  • Availability to work flexible shifts, up to 5 days per week
  • Ability to work in a fast-paced warehouse environment and occasionally outdoors
  • Possession of essential hand tools

Automotive Mechanic

UPS
Kitchener - 492.55km
  Maintenance & Repair Full-time
Job Summary This position maintains a diverse range of delivery vehicles, from a variety of manufacturers. He/She troubleshoots and maintains/repairs various systems including hydr...
Learn More
Oct 31st, 2024 at 15:01

Local Sorter Full-time Job

UPS

General Category   Concord
Job Details

The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and unloading them into and out of UPS package delivery vehicles and trailers.

Job Type: Part-Time - Permanent

Work Location: 2900 Steeles Avenue West Concord ON L4K 3S2.

Workdays: Monday to Friday

Shift duration: 2AM to 7AM (3-5 hours per day)

Must be able to work a minimum of 25hrs/week and be Flexible with the Start and Finish times

Responsibilities and Duties:
  • Unload packages into and from package delivery vehicles
  • Learn and properly execute company-established package handling methods
  • Sort and stock packages based on postal codes
Qualifications:
  • Ability to lift up to 70 lbs. (35kg)
  • Full availability to work Monday to Friday (all five days of the week)
  • Ability to read and memorize postal codes
  • Comfortable working in a fast-paced and physically demanding environment
  • Comfortable working inside truck trailers and package delivery vehicles
  • Warehouse experience (would be considered an asset)

Compensation and Benefits:

  • $18.30/hr peak season pay rate ($17.30+ an hourly bonus of $1) and automatic progression as per the existing Union Collective Agreement.
  • Tuition reimbursement of up to $6000 per year + $300 for course materials (books)
  • Health and dental benefits after 12 months of employment (commences on the first day of the month after meeting the requirement)
  • 2 weeks of paid vacation after one year of service
  • Employee Referral Bonus Program ($300 per referred Package Handler)
  • Immediate access to UPS ‘Employee Discounts’ upon hiring
  • Paid training
  • Opportunity for advancement within a Fortune 100 Company
  • Free parking

Working Conditions:

  • Exposed to changing temperatures while working in a warehouse environment.
Of Note:
  • In our industry, this position is also known as Warehouse Worker Warehouse Associate Sorter Loader/Unloader and Shipper/Receiver.

Local Sorter

UPS
Concord - 400.52km
  General Category Full-time
  18.30
The Warehouse Associate’s position is a physical fast-paced and labor-intensive role within a warehouse environment that involves sorting/stocking packages as well as loading and u...
Learn More
Oct 31st, 2024 at 14:57

Package Administrator Associate Full-time Job

UPS

Administrative Jobs   Concord
Job Details

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. This position performs other tasks as assigned.

Job Type: Part Time / Permanent 

Workdays: Monday to Friday (must be able to work ALL 5 days of the week) 

Shift Hours:6:00 AM - 11:00AM (must be able to work a minimum of 25 hrs per week) 

Work Location:2900 Steeles Ave W, Concord, On L4K 3S2

Hourly Wage: $17.30 per hour 


Responsibilities:

  • Delivers outstanding customer service to walk-in customers and telephone inquiries.

  • Takes ownership of customer's shipping needs and offers viable solutions.

  • Takes action to learn all product and service offerings, alternative solutions, and industry trends.

  • Operates all equipment, software, and devices and trains others.

  • Maintains a clean, organized, and safe working environment.


Qualifications:

  • High school diploma, GED, or international equivalent

  • Strong computer skills, including Microsoft Office and Adobe Suites

  • MUST BE ABLE TO TYPE AT LEAST 30 WORDS PER MINUTE

  • Strong verbal and written communication skills

  • Ability to lift 40+ lbs./18+ kgs.

Compensation and benefits:

  • $17.30 per hour, 12 months’ merit increases (annual appraisal)

  • Extended Health & Dental benefits for employee and family: Effective 1st of the month following 3 months of service

  • 2 weeks’ paid vacation after 1 year of service (3 weeks after 5 years, 4 weeks after 10 years, 5 weeks after 20 years, 6 weeks after 25 years)

  • 5 personal days after 60 days’ initial probation

  • Weekly payments/direct deposit – every Friday

  • Employee Assistance Program (wellness)

  • Full training provided

Package Administrator Associate

UPS
Concord - 400.52km
  Administrative Jobs Full-time
  17.30
This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages. This position may utilize heavy machinery to complete tasks. Thi...
Learn More
Oct 31st, 2024 at 14:54

DIRECTOR NURSING Full-time Job

City Of Toronto

Medical & Healthcare   Toronto
Job Details
  • Posting Period: 31-OCT-2024 to 14-NOV-2024 
     

The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfilling lives possible through exceptional care and services, enabling people to live with support and age with dignity. The Division believes in the values of Compassion, Accountability, Respect, and Excellence. CareTO is our brand for the culture change we are investing in for the City’s directly operated long-term care homes ( https://www.toronto.ca/community-people/housing-shelter/rental-housing-tenant-information/finding-housing/long-term-care-homes/careto/). Based on evidence-informed research, our goal is to improve the experiences of all those who live, work, volunteer, and visit.

 

Major Responsibilities:

 

  • The Director of Nursing is responsible for the oversight, planning and coordination of resident care and providing management of nursing and personal care services to ensure an outstanding level of resident care in accordance with the policies of the LTC home and applicable legislation.
  • Develops and implements detailed plans and recommends policies regarding program specific requirements including standards of resident care and nursing services policies and procedures; using a health promotion approach in planning activities.
  • Develops a Human Resource plan for nursing and personal care, with an appropriate mix of registered and non-registered staff to meet the needs of the resident population. Ensures the competency of nursing staff; delegates clinical and non-clinical responsibilities to qualified staff in accordance with applicable legislation and College of Nurses of Ontario standards.
  • Drives a safety culture supporting strong professional practice and makes recommendations related to evidence based practice and clinical protocols.
  • Provides overall leadership to the recruitment, selection, orientation, training and retention of nursing staff; communicates nursing values and standards, motivates staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.

  • Develops, recommends and administers the annual budget for nursing and personal care, and ensures that the unit’s expenditures are controlled and maintained within approved budget limitations.

  • Directs the development, implementation and monitoring of resident care plans, programs, nursing care protocols and care delivery systems; researches and implements best practices based on evidence-based care information.

  • Directs or conducts research in administrative, nursing and resident care matters. Monitors the performance of the individual operating units and implements procedural and operational changes as required to improve efficiency and quality of care through Nurse Managers.

  • Works closely with other members of the multidisciplinary team and other services within the Home concerning all aspects of resident care and service, to ensure high quality care and service delivery to both groups of residents and individual residents.

  • Ensures compliance with the provisions of the Homes for the Aged and Rest Homes Act, Personal Health Information Protection Act and other applicable legislation and the Ministry of Health & Long Term Care Facilities Program Manual relevant to nursing services.

  • Ensures the preparation of all required correspondence, reports, statements and records.

  • Coordinates material management as related to Nursing and Resident Care. Assumes leadership responsibility and supports the development, implementation and maintenance of quality improvement activities, and the objectives, policies and procedures for nursing services; evaluates the overall effectiveness of nursing services. Ensures that nursing assessments, observations and interventions are accurately collected and documented. Takes a proprietary role in ensuring historical recording of care and service, communicating with other members of the care team and ensuring that the health record is made available to them as relevant to their responsibilities. Ensures that confidentiality policies are maintained by nursing staff.

  • Works co-operatively with other members of the Home management team on professional matters and decision making related to resident care and service.

  • Facilitates and participates in the development of community partnerships and linkages.

  • Acts as a representative for the facility on committees within the community.

  • Takes on-call for the nursing service 50% of the off duty time to manage urgent customer service issues, nursing care needs, nursing staff scheduling needs, infectious outbreaks and risk issues identified within the home over the 24 hour, 7 day period. Shares Manager-on-site duty for weekend representation in the home.


Key Qualifications:

 

  1. Extensive experience in nursing management in a long-term care or continuing care/rehabilitation facility.
  2. Current registration with the Ontario College of Nurses as a Registered Nurse.
  3. Baccalaureate in Nursing and certification in Nursing Administration or equivalent management experience as per Ontario Regulation 79/10 made under the Fixing Long-Term Care Act
  4. Considerable experience in supervising, managing, motivating and developing a diverse workforce in a fast-paced customer service oriented environment with the ability to interpret and apply employment policies and collective agreements.
  5. Strong understanding of policies and related legislation or initiatives and their significance and potential impact
  6. Strong interpersonal and communication skills.
  7. Strong financial acumen, planning and organizational skills.
  8. Ability to manage competing priorities and demands in an environment with high expectations and frequent and competing deadlines
  9. Demonstrated commitment to resident safety and quality improvement
  10. Knowledge of legislation in Long-Term Care, as well as other government legislation in the areas of labour, employment, health and safety, human rights and provincial standards and classification for long-term care.
  11. Highly developed interpersonal, public, labour and human relation skills to build and maintain effective relations and partnerships with all stakeholders.
  12. Excellent negotiating, conflict resolution, project management, strategic, analytical and problem solving skills.
  13. Effective decision maker with a track record demonstrating innovation and results oriented leadership
  14. Proficient in the use of various computer applications including Office Suite.
  15. Master’s Degree preferred.

 

Please Note:
 

As a condition of employment with the Seniors Services and Long-Term Care, selected candidates will be required to provide a satisfactory Police Reference Check (PRC) with vulnerable sector screening, tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).

DIRECTOR NURSING

City Of Toronto
Toronto - 400.29km
  Medical & Healthcare Full-time
  122,305  -  163,639
Posting Period: 31-OCT-2024 to 14-NOV-2024    The City’s Seniors Services and Long-Term Care Division supports residents in long-term care homes to have the healthiest, most fulfil...
Learn More
Oct 31st, 2024 at 14:52

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