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Why is this role important 

Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience. 

What you’ll do 

• Provide great customer service
• Scan products and process customer transactions accurately
• Support in the delivery of company-directed promotions and programs
• Handle cash and credit card transactions 
• Keep the register area neat and stocked with essential supplies
• Assist customers with general inquiries
• Maintain a positive environment in the store

Who you are 

• A team player with good communication skills
• Adaptable in a fast-paced work environment
• Resourceful and courteous when resolving inquiries
• Motivated to learn new things and delivering great customer service

Experience you bring

• Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of hours which may include mornings, afternoons or evenings... Must be available to work anytime on weekends
• Able to move 25lbs and remain in a stationary or standing position for entire shifts

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

The opportunity

Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Our Bilingual Collections Officers are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day

• Respond to customer inquiries and concerns

• Secure payments in a professional, equitable and timely manner

• Work in partnership with clients to resolve disputes and negotiate best possible solutions

• Exercise discretion and respect the confidentiality of all customer and vendor transactions

• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Foundational knowledge and experience to grow from

• Fluently bilingual (French and English).

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.

• Ability to accurately set up and clearly document payment arrangements.

• Capability to think proactively and resolve problems logically and efficiently.

• Keen attention to detail with proven experience maintaining accurate documentation.

• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.

• Intermediate in MS Office and the ability to quickly learn other applications and programs.

• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Skills and competencies that will take you further

• Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.

• Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.

• Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.

Put your career in drive with CWB National Leasing. Apply today.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees’ development and help them reach their professional goals with:

• organization wide coaching services

• mentorship

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Hourly Salary: $25.24 - $32.63 

Annual Salary: $48,123.00 - $62,213.00 

Closing Date: November 28, 2024

Position Summary: 
Note: This position starts as part-time, with a guaranteed 15 hours per week, with the potential to transition to full-time hours.

Note: All applicants must be available to work full-time for the first two (2) months to complete the required training.

We’re excited to welcome customer-focused individuals with exceptional communication skills to join our team in serving the vibrant City of Regina! As the first point of contact for residents, you’ll handle inquiries and service requests, making a direct impact in our growing community. If you’re a quick learner who thrives in a dynamic, fast-paced environment and has a passion for helping others through problem-solving, active listening, and empathy, this role is perfect for you!

Your main responsibilities include:

• Answer customer inquiries via phone, email, and social media regarding city programs and services.
• Clarify issues, determine customer needs, research and explore solutions, and escalate unresolved problems when necessary.
• Provide clear explanations of bylaws, regulations, policies, and procedures to customers.
• Use client relationship management software and phone to relay information and instructions to relevant departments and field personnel.
• Calculate, collect, and process payments, negotiate payment arrangements for outstanding balances, and refer cases for collections as needed.
• Update and document customer account information and all transactions in the relevant databases and computer systems.
• Perform related duties as required. To view the full job description, visit open.regina.ca.

What to expect:

• Performance-Driven Environment: Breaks, tasks, and statuses are scheduled, with regular reviews of employee metrics to maintain efficiency and quality.
• Supportive, Well-Organized Environment: Work in a structured call center with clear processes, use of evolving technology, and a collaborative team that provides the guidance and resources you need to succeed.
• High-Intensity Interactions: Handle customer inquiries with professionalism and composure, even when interactions are emotionally charged or challenging, requiring sound judgment and strong communication skills.
• Focused, Detail-Oriented Tasks: Engage in data entry and information verification with high concentration, auditory focus, and visual effort, often while sitting or standing for extended periods.

Who you are:

• You excel at professionally explaining and clarifying information, even when managing frustrated or escalated inquiries.
• You grasp complex bylaws, policies, and services related to water, sewer, taxation, assessment, collective agreements, and safety standards with ease.
• You are proficient in using office tools, enterprise software, and specialized applications to deliver efficient service.
• You have a keen ability to identify issues, resolve them by following established policies, and escalate when necessary.
• You bring experience in cashier duties, cash handling, and processing customer payments.
• You effectively manage tasks and adjust your activities to meet daily, weekly, and annual schedules.
• You demonstrate a strong ability to comprehend complex information and apply it effectively to achieve optimal results in various tasks and problem-solving scenarios.

What you need:

• This position requires a high school diploma and at least three years of experience in a front-line customer service environment.
• Experience in a call center and additional customer service training are considered assets.

Additional Requirements

• Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.

• Successful candidate will be required to provide proof of acquired education.

• Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Position Summary 

This position provides technical support, troubleshooting and resolving of functional issues relating to the City's end user computing environment including hardware and software. This position provides account management services and support in the administration of all asset management aspects of the corporate hardware and software process. This position also participates in evaluating and deploying new end user hardware and software to ensure it meets departments' business needs and fits into the corporate environment. This position reports to the Technical Support Lead. 

Key Duties & Responsibilities 

• Provide technical related support to users by accepting and recording all requests, determining the probable resolution to these requests and resolving these requests
• Provide support and troubleshooting for the City's end user hardware and software environments including installation, relocation, and maintenance and network connectivity
• Ensure established service level requirements are met, escalate incidents at risk of breaching service level agreement including any major Incidents to the Technology Support Lead
• Ensure that schedules, orders and timelines are communicated and met for device installation, upgrades and terminations
• Provide account management services including the set-up, change and removal of accounts (login IDs) that provides access to applications and data in the City of Regina environment
• Participate in evaluating new end user hardware and software to ensure it meets departments' business needs and fits into the corporate environment
• Responsible for all tickets assigned ensuring completion of tickets to the satisfaction of the clients
• Maintain Service Desk databases and applications by accurately logging all Incident or Service Request details, troubleshooting steps and final resolution, allocating categorization and prioritization codes
• Manage deployment and recovery of IT equipment and maintain the asset management database, accordingly, deploy pre­packaged software as needed using automated deployment tools
• Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals and ensuring software updates are completed
• Collaborate with other teams and vendors as necessary to investigate and resolve user problems
• Build and maintain advanced skill set in troubleshooting infrastructure, software and hardware as it relates to the City's environment
• Adherence to internal Cybersecurity prevention protocols and processes
• Maintain Service Desk databases and applications by accurately logging all Incident or Service Request details, troubleshooting steps and final resolution, allocating categorization and prioritization codes
• Manage deployment and recovery of IT equipment and maintain the asset management database, accordingly, deploy pre­packaged software as needed using automated deployment tools
• Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals and ensuring software updates are completed
• Collaborate with other teams and vendors as necessary to investigate and resolve user problems
• Build and maintain advanced skill set in troubleshooting infrastructure, software and hardware as it relates to the City's environment
• Adherence to internal Cybersecurity prevention protocols and processes

Key Qualifications

• Typically, the knowledge, abilities and skills required are obtained through completion of a two-year diploma in Computer Engineering Technology or a university degree in Computer Science, or other related discipline combined with one (1) to two (2) years relevant experience providing technical end user support
• Certification in a Service Desk process methodology, such as ITIL Service Desk is considered an asset
• Knowledge of Service Desk operating environment, methodologies and software
• Knowledge of computer hardware, operating systems and software packages, and a range of diagnostic utilities
• Experience working in an ITIL-driven environment, principles and processes
• Demonstrated problem solving skills and ability to apply principles of logical thinking to define problems, analyze, evaluate and interpret information and make effective recommendations
• Professionally represent the Technology & Digital Innovation Department by applying customer service principles, practices and techniques in communicating policies, procedures and processes
• Communicate clearly and effectively both orally and in writing demonstrating fluent English language skills with the ability to adapt to diverse communication techniques to evaluate situations, identify problems and exercise sound independent judgement
• Knowledge of cybersecurity prevention techniques and best practices
• Ability to handle multiple tasks and develop solutions to technical problems while under pressure and meeting client expectations and deadlines
• Ability to handle difficult and sensitive situations with customers and employees
• Ability to establish and maintain effective working relationships with civic employees and external service providers
• Ability to contribute and work independently within a highly motivated team environment
• Ability to conduct research into a wide range of computing issues is required

Working/Other Conditions 

• This position may be required to work irregular shifts and/or be on call 24 hours per day, 7 days a week. Must have the ability to lift and carry equipment such as printers, workstations, etc. 
• A valid Class 5 driver's license is considered an asset. 

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be able to work all business hours

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

304 CENTRE ST:SHAUNAVON

SHAUNAVON

Canada

0

Part time

PERSONAL & COMMERCIAL BANKING

Casual

Salaried

2024-11-15

2024-12-01

Overview

Overview

Role Specifications

Hybrid work environments with onsite requirements.

Flexible location: Winnipeg, MB. Edmonton, AB.

Working Hours: Monday to Friday, 37.5 hours/week.

CWB National Leasing. Equipping your business for growth. 

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company – supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada!

The opportunity

Our Bilingual Customer Service Representatives are the face and voice of CWB National leasing providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to and contact information.

The day-to-day

Customer service. Lease administration. Process optimization.

• Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.

• Perform complex lease processes . Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.

• Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers.

• Process optimization. Review all customer inquiries and cancellations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services. Collaborate with customer service team to deliver best in class service.

Foundational knowledge and experience to grow from

You are fluently bilingual (French & English) and possess a high-school diploma with 1+ years of experience in customer service or office administration. Any financial work experience or knowledge is considered an asset!

Skills and competencies that will take you further

Service oriented. Administratively efficient.

• Customer focused: Deliver outstanding client experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB's brand promise. Provide full-service solutions for clients with the view to be every client's primary financial partner.

• Adaptable: Are comfortable working in a high-volume, fast paced setting where you are required to identify and respond to changes quickly, addressing customer inquiries or concerns.

• Administratively efficient . Respectful of information and data, you are accurate and thorough in your approach, execution & follow up.

• Confident & assertive. Sound in your knowledge, you deliver communication with tact & diplomacy.

• Organization and time management . You have the knack to effectively manage several priorities simultaneously.

• Optimizer: Commitment to working and contributing to continuous improvement of internal processes.

• Technically efficient. You are comfortable with Microsoft Office Suite of products and are adaptable to learning new software as needed.

• Team player. You work well with colleagues while striving to meet personal goals.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up.  
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees' development and help them achieve their professional goals with:

• organization wide coaching services

• mentoring

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

Hourly Salary: $42.90~$45.55(2024 Rates Include $3.00 Market Supplement) (See below for salary details)

Note: Testing may be done to evaluate knowledge, skills and abilities.

Note: As per the City of Regina's Criminal Record Check Policy, the successful candidate is required to provide a satisfactory criminal record check.

Note: Successful candidates will be required to provide proof of acquired education.

Jurisdiction: Local 588 

Division: City Operations 

Department: Transit 

Hourly Salary: $42.90 -$ 45.55 (2024 Rates) (Includes $3.00/hr Market Supplement) * Certified Journeyperson will start from step 3 at $45.55.

Apprentice Rates (2024 Rates): 

1st year: $27.55/hr

2nd year: $30.78/hr (Includes $0.75/hr Market Supplement) 

3rd year: $34.14/hr (Includes $1.50/hr Market Supplement)

4th year: $37.74/hr (Includes $2.25/hr Market Supplement) 

Position Summary: 
Note: This position starts as part-time, with a guaranteed 15 hours per week, with the potential to transition to full-time hours.

Note: All applicants must be available to work full-time for the first two (2) months to complete the required training.

We’re excited to welcome customer-focused individuals with exceptional communication skills to join our team in serving the vibrant City of Regina! As the first point of contact for residents, you’ll handle inquiries and service requests, making a direct impact in our growing community. If you’re a quick learner who thrives in a dynamic, fast-paced environment and has a passion for helping others through problem-solving, active listening, and empathy, this role is perfect for you!

Your main responsibilities include:

• Answer customer inquiries via phone, email, and social media regarding city programs and services.
• Clarify issues, determine customer needs, research and explore solutions, and escalate unresolved problems when necessary.
• Provide clear explanations of bylaws, regulations, policies, and procedures to customers.
• Use client relationship management software and phone to relay information and instructions to relevant departments and field personnel.
• Calculate, collect, and process payments, negotiate payment arrangements for outstanding balances, and refer cases for collections as needed.
• Update and document customer account information and all transactions in the relevant databases and computer systems.
• Perform related duties as required. To view the full job description, visit open.regina.ca.

What to expect:

• Performance-Driven Environment: Breaks, tasks, and statuses are scheduled, with regular reviews of employee metrics to maintain efficiency and quality.
• Supportive, Well-Organized Environment: Work in a structured call center with clear processes, use of evolving technology, and a collaborative team that provides the guidance and resources you need to succeed.
• High-Intensity Interactions: Handle customer inquiries with professionalism and composure, even when interactions are emotionally charged or challenging, requiring sound judgment and strong communication skills.
• Focused, Detail-Oriented Tasks: Engage in data entry and information verification with high concentration, auditory focus, and visual effort, often while sitting or standing for extended periods.

Who you are:

• You excel at professionally explaining and clarifying information, even when managing frustrated or escalated inquiries.
• You grasp complex bylaws, policies, and services related to water, sewer, taxation, assessment, collective agreements, and safety standards with ease.
• You are proficient in using office tools, enterprise software, and specialized applications to deliver efficient service.
• You have a keen ability to identify issues, resolve them by following established policies, and escalate when necessary.
• You bring experience in cashier duties, cash handling, and processing customer payments.
• You effectively manage tasks and adjust your activities to meet daily, weekly, and annual schedules.
• You demonstrate a strong ability to comprehend complex information and apply it effectively to achieve optimal results in various tasks and problem-solving scenarios.

What you need:

• This position requires a high school diploma and at least three years of experience in a front-line customer service environment.
• Experience in a call center and additional customer service training are considered assets.

Additional Requirements

• Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.

• Successful candidate will be required to provide proof of acquired education.

• Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.