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330 Jobs Found

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Dollard-Des Ormeaux
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Dollard-Des Ormeaux
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
May 22nd, 2024 at 16:45

Administrative Support Clerk - Clinic Full-time Job

Telus Inc.

Administrative Jobs   Pointe-Claire
Job Details

Location:  Pointe Claire, QC, CA, H9R 4S3

 

Our TELUS Health MyCare clinic is looking for an Administrative Support Clerk to join our dynamic and professional team. We offer a pleasant work environment focused on customer service and listening to our patients’ needs. Our front-line team represents the clinic’s image, and reflects the customer experience that our visitors can expect. We want to offer a pleasant patient experience and ensure that our patients are seen as promptly as possible.

 

Why choose TELUS Health clinics?

 

  • Daytime scedule (nho evenings or weekends)
  • Possibility to work as a full-time or part-time employee at a later date, depending on job performance and availability
     

Our team and what we’ll accomplish together

 

As an Administrative Support Clerk, your core mission is to support our medical office assistants and provide timely administrative support. Our clinic is a fast- paced environment with friendly and compassionate team members and clinicians. You must demonstrate a strong collaborative attitude, be able to perform multiple tasks simultaneously, and work with a variety of software systems and tools.
 

What you’ll do

 

  • Support front desk team as required, including:
  • Greet patients and direct them to the appropriate contacts or services
  • Perform registration procedures
  • Give information and directives in person and by phone
  • Interview patients in order to complete forms, documents and case histories
  • Answer phone calls and return voicemails
  • Handle referrals and requests from physicians
  • Other front desk tasks (e.g. receive and forward mails, receive and forward phone calls)
  • Directing patients to the online booking
  • Perform general administrative duties

 

 

What you bring

 

  • High school diploma
  • 1-2 years of experience in a similar position or in office work
  • Bilingualism in French and English (spoken and written)
  • Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
  • Strict observance of the confidential nature of patient information
  • Thorough, methodical, detail-oriented
  • Self-directed and organized
  • Focused on excellence in customer service
  • Demonstrated teamwork

 
Great-to-haves

 

  • Secretarial/Medical secretarial training
  • Experience in the medical field

Administrative Support Clerk - Clinic

Telus Inc.
Pointe-Claire - 4.45km
  Administrative Jobs Full-time
Location:  Pointe Claire, QC, CA, H9R 4S3   Our TELUS Health MyCare clinic is looking for an Administrative Support Clerk to join our dynamic and professional team. We offer a plea...
Learn More
Dec 26th, 2024 at 14:31

Bilingual Maintenance Coordinator Contract Job

Sleep Country Canada/Dormez-vous

Maintenance & Repair   Pointe-Claire
Job Details

Job Description

In this role you will:

  • Work with tools and perform physical labor depending on the nature of the repairs required (i.e. changing lights, minor millwork and plumbing repairs)
  • Respond to emergencies or other work situations beyond regular hours as required, often on short notice.
  • Manage and coordinate vendors and arrange for planned and preventative service as required (i.e. landscaping and snow removal)
  • Work with internal associates and vendors on a daily basis.
  • Coordinate any issues with Property Managers for store maintenance (i.e. HVAC replacements, roof repairs)
  • Contractor sign off on Health and Safety policies for SCC and all WSIB Insurance Certificates in place before work is started
  • Coordinate new store builds with regional sales teams
  • Ensure maintenance expense is within budget
  • Focus on managing multiple maintenance vendors and projects.

 

Qualifications

The Qualifications and Experience we like to see:

  • Completion of a High School Diploma or any post-secondary in property management or maintenance is an asset.
  • 1-2 years of experience in building/janitorial maintenance or a similar role
  • Trade experience (electrical, plumbing etc.) construction experience or property maintenance experience would be an asset
  • Exceptional analytical,  troubleshooting and problem-solving skills
  • Strong interpersonal skills, organization, time management skills and ability to prioritize urgent situations in a fast paced environment
  • Ability to communicate with many levels of the organization as well as external vendors
  • Proficient in MS Office
  • Valid Province of Quebec, Class "5" Driver's License
  • Ability to travel to various locations in Quebec.
  • Fully Fluent both written and verbal in French and English

Additional Information

Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:

  • This is not a job but a CAREER with opportunities for growth and advancement
  • Diverse and inclusive work environment
  • We will invest in you and provide extensive training, mentoring and continuous development
  • Access to training and development platforms
  • Full medical, dental benefits and a Deferred Profit Sharing Program
  • Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
  • Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
  • Maternity/Parental leave top up benefits
  • Tuition Reimbursement Program that covers professional AND personal development
  • Long service awards, celebrations and other social events
  • Associate Referral Program
  • Paid day off to volunteer at your local charity of choice
  • Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Bilingual Maintenance Coordinator

Sleep Country Canada/Dormez-vous
Pointe-Claire - 4.45km
  Maintenance & Repair Contract
Job Description In this role you will: Work with tools and perform physical labor depending on the nature of the repairs required (i.e. changing lights, minor millwork and plumbing...
Learn More
Sep 5th, 2024 at 15:50

Administrative Assistant Full-time Job

Royal Bank Of Canada

Administrative Jobs   Pointe-Claire
Job Details

What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries. This opportunity is a one-year contract with about 15 hours of work per week.

 

What will you do?

  • Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
  • Support the Investment Advisors in general administrative duties in the management of client accounts
  • Support the Investment Advisors in the preparation of client reviews and presentations
  • Request information and documentation from clients in order to open accounts and keep client files up to date
  • Follow up on client trades to ensure proper settlement and delivery
  • Monitor all pending transfers to ensure completion on a timely basis

 

What do you need to succeed?

Must-have

  • Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
  • Meticulous attention to detail and excellent time management skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
  • Ability to work as part of a team

 

Nice-to-have

  • Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH)
  • Knowledge of RBC Dominion Securities’ systems and procedures, an asset
  • Minimum of 2 years of experience in the securities industry or financial services sector

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

 

 

Job Skills

 

 

 

Additional Job Details

Address:

755 BOUL ST JEAN:POINTE-CLAIRE

City:

POINTE-CLAIRE

Country:

Canada

Work hours/week:

0

Employment Type:

Part time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2024-08-14

Application Deadline:

2024-08-21

Administrative Assistant

Royal Bank Of Canada
Pointe-Claire - 4.45km
  Administrative Jobs Full-time
What is the opportunity? RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management service...
Learn More
Aug 14th, 2024 at 18:13

Administrative Assistant Full-time Job

Royal Bank Of Canada

Administrative Jobs   Pointe-Claire
Job Details

What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

 

What will you do?

  • Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
  • Support the Investment Advisors in general administrative duties in the management of client accounts
  • Support the Investment Advisors in the preparation of client reviews and presentations
  • Request information and documentation from clients in order to open accounts and keep client files up to date
  • Follow up on client trades to ensure proper settlement and delivery
  • Monitor all pending transfers to ensure completion on a timely basis

 

What do you need to succeed?
Must-have

  • Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
  • Meticulous attention to detail and excellent time management skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
  • Ability to work as part of a team

 

Nice-to-have

  • Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
  • Knowledge of RBC Dominion Securities’ systems and procedures, an asset
  • Minimum of 2 years of experience in the securities industry or financial services sector

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

 

 

Job Skills

 

 

 

Additional Job Details

Address:

755 BOUL ST JEAN:POINTE-CLAIRE

City:

POINTE-CLAIRE

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-07-18

Application Deadline:

2024-08-02

Administrative Assistant

Royal Bank Of Canada
Pointe-Claire - 4.45km
  Administrative Jobs Full-time
What is the opportunity? RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management service...
Learn More
Jul 19th, 2024 at 15:56

Client Service Representative Part-time Job

CIBC

Customer Service   Pointe-Claire
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you will be constantly on-site.

 

How you'll succeed

 

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us

 

 

 

 

Job Location

6341 TRANSCANADIENNE

Employment Type

Regular

Weekly Hours

30

Skills

Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Client Service Representative

CIBC
Pointe-Claire - 4.45km
  Customer Service Part-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
Jun 17th, 2024 at 12:46

Administrative Assistant Full-time Job

Royal Bank Of Canada

Administrative Jobs   Pointe-Claire
Job Details

What is the opportunity?

RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will participate in growing the business by providing exceptional and efficient service and by taking care of administrative duties related to client accounts and by responding to client inquiries.

 

What will you do?

  • Responsible for the professional and expeditious servicing of incoming telephone and email contacts from clients, advisors, and other internal and external partners
  • Support the Investment Advisors in general administrative duties in the management of client accounts
  • Support the Investment Advisors in the preparation of client reviews and presentations
  • Request information and documentation from clients in order to open accounts and keep client files up to date
  • Follow up on client trades to ensure proper settlement and delivery
  • Monitor all pending transfers to ensure completion on a timely basis

 

What do you need to succeed?
Must-have

  • Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
  • Meticulous attention to detail and excellent time management skills
  • Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
  • Bilingualism (English and French) required in order to serve clients in the community with English speaking needs
  • Ability to work as part of a team

 

Nice-to-have

  • Canadian Securities Course (CSC) and Conduct and Practices Handbook Course (CPH), or obligation to successfully complete both courses within 12 months of start date
  • Knowledge of RBC Dominion Securities’ systems and procedures, an asset
  • Minimum of 2 years of experience in the securities industry or financial services sector

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

 

 

Job Skills

 

 

 

Additional Job Details

Address:

755 BOUL ST JEAN:POINTE-CLAIRE

City:

POINTE-CLAIRE

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

 

Application Deadline:

2024-06-16

Administrative Assistant

Royal Bank Of Canada
Pointe-Claire - 4.45km
  Administrative Jobs Full-time
What is the opportunity? RBC Dominion Securities is currently seeking an Administrative Assistant to join a dynamic advisory team specialized in providing wealth management service...
Learn More
May 17th, 2024 at 12:54

Customer Service Manager Full-time Job

Walmart

Customer Service   Kirkland
Job Details

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

 

 

What you'll do...

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

 

 

‎ 

 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

 

 

Age - 16 or older

 

 

 

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

 

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

 

Primary Location…

17000 Rte Transcanadienne, Kirkland, QC H9J 2M5, Canada

Customer Service Manager

Walmart
Kirkland - 5.91km
  Customer Service Full-time
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to...
Learn More
Sep 17th, 2024 at 16:15

Flex Driver-8 Part-time Job

Federal Express Corporation Canada

Transportation & Logistics   Dorval
Job Details

To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client base.

Flexible shift opportunities (min and max hours, days of work parameters will be determined based on business requirements).

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Post Secondary:

- High school diploma/educational equivalent.

Professional accreditation/certification:

- Must have a valid full G license / Class 5 driver's license.

Related Experience Requirements

Minimum number of years required for entry to this job

- None

- One (1) year customer oriented business experience preferred

Amount of time required to learn or adjust to the job

- 3 months

Other specific mandatory experience requirements

- In the province of Quebec, must be bilingual (French and English)

Technical Skill Requirements

Solid knowledge of the following:

Must achieve minimum threshold on mandatory pre-placement driver assessment training

Ability to successfully complete all basic and re-currency training

Ability to lift 70 lbs

Some knowledge of Federal Express Canada operations an asset.

Interpersonal Skill Requirements

Good interpersonal and communication skills.

Good time management and organizational skills

Excellent customer service skills

Ability to multitask, handle stress and work in a highly pressured environment

 

Preferred Qualifications:Shift: Monday to Friday, start window of 9am to 12pm.

Additional Details:Flex Driver - Casual

 

  • Location: 2000 Chemin Saint François, DORVAL, QC H9P 1K2, Canada

Flex Driver-8

Federal Express Corporation Canada
Dorval - 7.04km
  Transportation & Logistics Part-time
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer servic...
Learn More
Dec 20th, 2024 at 12:43

Bilingual Customer Sales and Service Agent Full-time Job

Air Canada

Customer Service   Dorval
Job Details

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 

What your day-to-day looks like 

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: 

  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers 
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings 
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries. 

Take a look at this video to find out more about the Customer Sales and Service Agent role:https://youtu.be/aTKy5mJ3fdE

Your benefits 

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: 

  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family 
  • Training and development tools to help unlock your full potential

Qualifications

Skills and experience required 
 
This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success: 
  • High school diploma or equivalent 
  • Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program 
  • Availability to work in shifts 
  • Ability to find creative solutions to complex customer situations 
  • An effective multi-tasker who can work independently with a minimum of supervision 
  • Eligible to work in Canada 
Linguistic requirements 
 
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. 
 
Preferred competencies 
  • Customer service experience within a Call Centre environment 
  • Previous travel industry experience 
  • Working knowledge of computer applications and the internet 

Bilingual Customer Sales and Service Agent

Air Canada
Dorval - 7.04km
  Customer Service Full-time
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.  What your day-to-day l...
Learn More
Dec 20th, 2024 at 12:20

Senior Developer, Human Resources Digital Development Full-time Job

Air Canada

Human Resources   Dorval
Job Details

As a member of the HR Digital Development team, you will work with our internal client groups on change initiatives and projects within the scope of the People, Culture and Communications branch.

Responsibilities: 

  • Work with internal client groups to identify opportunities for improvement through development of web applications. Facilitate working sessions to formalize business requirements.
  • Co-create systems / software or support current systems pertinent to HR services (learning and development, performance management)
  • Responsible for design, coding, testing, and implementation of web solutions
  • Guide junior developers with code reviews and coding best practices. 
  • Maintain overall team coding standards
  • Be responsible for creating coding migration strategy.
  • Maintain and enhance web solutions after implementation.
  • Document technical and functional design.
  • Employ best practices and established standards to ensure application is easy to use.
  • Monitor system defects, flag those with a medium to high business impact and coordinate work-around solutions as appropriate with the business.
  • Participate in weekly meetings with the internal service delivery team to track and prioritize work effort.
  • Maintain security of internal access to HR data in accordance with Air Canada’s policies.
  • Test strategies, plans and environment for stability and functionality
  • Design and architect cloud-friendly applications using multiple cloud-based technologies
  • Preparing and executing a strategy to migrate legacy applications to cloud-native and DevSecOps toolsets

Qualifications

  • Strong Desire to solve problems, learn and improve relentlessly
  • Experience with C#, ASP.NET, MS SQL and .Net Core is required
  • Excellent understanding of object-oriented programming, relational database concepts, and coding standards.
  • Proficiency in writing clean code, Data structures, Design patterns and SOLID principles
  • Proficiency in data modeling and API design.
  • Bachelor’s Degree in related field or equivalent work experience.
  • Advanced understanding of coding frameworks like MVC.
  • Experience working with application servers, administering, and configuring them. Preferably IIS. 
  • Experience with Responsive Web Design techniques
  • Experience with continuous integration.
  • Ability and aptitude for cloud-based software development in a team environment
  • Passion/self-motivation for on-going continuous learning
  • Excellent oral and written communication skills
  • Experience with version controlling software and administering them.
  • Excellent SQL and TSQL coding skills.
  • Experience with Blazor WebAssembly is an asset
  • Substantial knowledge of application security and OWASP Top 10.
  • Keen interest in the airline industry.
  • Very strong business and logical analytical skills.
  • Ability to anticipate client needs and present solutions.
  • Ability to initiate, develop, and maintain effective working relationships with team members including client groups, cross branch colleague relationships.
  • Basic understanding of core and corporate HR processes is considered an asset 
  • Experience in gathering technical and functional design requirements is considered an asset
  • Knowledge of application usability standards and modern UI design techniques is considered an asset     

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Senior Developer, Human Resources Digital Development

Air Canada
Dorval - 7.04km
  Human Resources Full-time
As a member of the HR Digital Development team, you will work with our internal client groups on change initiatives and projects within the scope of the People, Culture and Communi...
Learn More
Dec 20th, 2024 at 12:19

Senior Data Scientist Full-time Job

Bombardier

IT & Telecoms   Dorval
Job Details

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: 

  • Insurance plans (Dental, medical, life insurance, disability, and more) 
  • Competitive base salary 
  • Retirement savings plan 
  • Employee Assistance Program  
  • Tele Health Program 

What are your contributions to the team?

 

  • Collect and preprocess data from various sources such as SAP, Salesforces, and the Connected Aircraft Smart Link Plus box (IoT) of our Global and Challenger fleet
  • Perform exploratory data analysis and feature engineering to extract new insights and generate business value, ready to be deployed at scale for maximum impact
  • Develop, train, validate, and monitor machine learning, statistical, and AI models to propel our Digital Portfolio of customer-facing applications as well as increase the productivity of our Aftermarket tools and processes
  • Plan and implement the Aftermarket Data Science and AI roadmap together with product managers, product owners, business analysts, and UI/UX designers
  • Work in close collaboration with data and MLOps engineers, ensuring the models are productionized successfully and yield the desired outcome
  • Collaborate with aircraft system engineers, technical specialists, field service representatives, and our Customer Response Center to develop a state-of-the-art Predictive Maintenance solution comprised of a Condition Monitoring, Diagnostics, and Prognostics modules
  • Conduct literature reviews and competitive intelligence on AI-powered digital products and services tailored to the business aviation industry
  • Communicate findings to AI and non-AI practitioners alike, bridging the gap between technology and business
     

How to thrive in this role?

 

  • You have a master’s degree or Ph.D. in Computer Science, Engineering, or related field
  • You have experience developing AI/ML solutions in a business context with proven benefits
  • You have experience deploying big data analytics in the cloud (AWS, Azure, Google Cloud)
  • You have experience supporting enterprise-grade, fully productionized MLOps pipelines
  • You have experience with time-series data, particularly telemetry (sensor-based) data
  • You have experience with predictive maintenance and aircraft systems (asset)
  • You master Python and its ecosystem of machine learning libraries
  • You are result-driven, open-minded, curious, autonomous, and enthusiastic
  • You are a team player with above-average communication skills in English and French (asset)

Senior Data Scientist

Bombardier
Dorval - 7.04km
  IT & Telecoms Full-time
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:  Insurance plans (Dental, medical, life insuran...
Learn More
Dec 18th, 2024 at 14:59

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