The Project Coordinator is accountable for the delivery of project sub-components and non-technical projects.

KEY DUTIES & RESPONSIBILITIES 

For the assigned non-technical projects and project sub-components:

·       Supports the delivery of projects through effective coordination and delivery of assigned sub components within overall projects.

·       Assists in the preparation and execution of vendor proposal requests, bid calls, and contract preparation / award.

·       Delivers non-technical projects (i.e. furniture installation, furniture reconfiguration, office space construction, office painting and re-carpeting, etc.).

·       Researches and liaises with vendors to obtain quotes. Provides recommendation on preferred vendor.

·       Develops cost estimates for assigned non-technical projects.

·       Determines and prepares resource requirements.

·       Develops schedules and monitors progress against timelines. 

·       Develops and maintains effective relationships with vendors.  Monitors work progress to ensure completion.

·       Ensures assigned project sub-components and non-technical projects are delivered on-time, within scope, budget and requirements, and complies with all regulatory, environmental, health and safety requirements.

Client Relationship Management

·       Develops and maintains effective relationships with clients. 

·       Accountable for resolving issues, managing client expectations, and ensuring client satisfaction.

·       Escalates issues as needed.

Project Administration

·       May perform project administration duties.

KNOWLEDGE & SKILLS

·       3 to 5 years of project administration work experience or administrative work experience with a Community college diploma or equivalent training.

·       Administrative, coordination and organizational skills – administrative and organizational skills along with related administrative and coordination work experience.

·       Project coordination – project coordination abilities along with proven experience in coordinating the end-to-end delivery of project sub-components.

·       Non-technical project delivery – proven ability to deliver non-technical projects.

·       Proposal and Contracts – Familiar with industry vendor acquisition practices and contract forms and preparation.

·       Cost estimation – proven ability and experience in preparing cost estimates.

·       Project scheduling – proven ability and experience in creating project schedules and determining resource requirements.

·       Vendor coordination – proven ability and experience in coordinating vendor work and ensuring work completion.

·       Communication –effective communication and influencing skills.

·       Computer proficiency – proficient in and experience with MS Office suite of applications along with proven ability to quickly learn new applications. 

Licenses and/or Professional Accreditation

§  Demonstrates an interest in pursuing Project Management Institute Accreditation.

Posting Period: 25-Jul-2024 to 08-Aug-2024

Job Summary:

Reporting to the Project Director, Internal Corporate Services, this employee will be responsible for leading, managing and delivering several key technology implementation initiatives in Corporate Real Estate Management ensuring the projects are delivered on-time, on budget and to high quality on-time, on budget and to high quality.

Major Responsibilities:

• Determines project requirements, researches, evaluates, recommends, designs, develops and/or acquires, implements and provides technical and business support for application software and information solutions to meet client and business requirements in the City's IT/ SAP environment.
• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Manages resources which could include internal and contracted staff, divisional business users, and external consultants in their daily activities, either directly or through their team lead/supervisor, monitoring performance and compliance.
• Leads teams of technical staff, client representatives, contractors, consultants and other intra/interdivisional stakeholders to effectively implement projects for multiple City Divisions.
• Leads the development of detailed scope requirements, budgeting, resource management, planning,
• scheduling, monitoring and reporting progress as well as managing issues, risks and change requests.
• Prepares Requests for Information/Quotation/Proposals and other formal project documents, leads the evaluation, selection and recommendation of technical solutions and professional services; and manages vendors and contractors in the overall solution delivery process.
• Develops, manages and reports on detailed project plans of varying complexity, recommending policies and procedures to meet program specific requirements.
• Negotiates and documents project changes involving scope, timelines, and budget.
• Develops, manages and reports to senior management, business and technical stakeholders on all assigned projects (including charter, workplan, progress, budget, risks, contingencies, issue management, change management, resource management, quality review/best practices). Resources include internal and contracted staff, departmental business users, and external consultants.
• Accountable for project budgeting, financial management and quality assurance (e.g. sole source requests, contract negotiations, leasing agreements, business cases, quality reviews).
• Provides input to and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Determines project requirements, conducting research and evaluations and obtains all approvals and signoffs.
• Assists stakeholders in determining requirements, building business cases, conducting research, evaluating options, making recommendations, assisting with design, as needed, implementing solutions, and providing technical and business support for application software and information solutions to meet business requirements within the City's IT/ SAP environment.
• Provides expertise on SAP Plant Maintenance and asset management processes and systems.
• Recommends, implements and practices security, privacy and quality assurance requirements consistent with the []Municipal Freedom of Information and Protection of Privacy Act[] (MFIPPA) and corporate standards regarding storage and processing of confidential corporate and application data and information outputs.
• Works with multi-jurisdictional and multi-divisional senior business directors/managers and Information and Technology management to establish/sustain project management structures (e.g. steering committee, sponsors).
• Assesses and recommends scalable, interdepartmental business solutions within the context of corporate architectures, standards, policies, procedures and technologies.
• Contributes to the creation and sustainment of information technology frameworks (e.g. corporate architectures, methodologies, tools, techniques and standards).
• Develops and/or applies complex information and business models (e.g. provincial/municipal information model, departmental datamarts and corporate data warehouse) within context of corporate architectures and technology standards.
• Makes recommendations with respect to hiring, work assignments, performance appraisals and disciplinary action.
• Identifies and develops cross departmental/divisional initiatives to produce synergies and economies of scale.
• Analyzes current business practices, business processes, data flows in the context of evolving information architecture, performance measures; prepares feasibility study and recommends changes to meet business objectives and leverage enterprise infrastructure investment (e.g. Web building blocks, corporate databases).
• Represents Corporate Real Estate Management as required in internal and external meetings, forums and presentations regarding business and technical solutions, technology and methodology decisions, development and deployment directions, information policies and standards and other management aspects deemed as relevant and appropriate.

Key Qualifications:

1. Post secondary education in computer science or related discipline, and considerable years of progressively more responsible experience working on large scale information technology projects or the approved equivalent combination of education and/or experience.
2. Extensive experience in managing contracted resources, consultants and reporting work assignment progress against budget and assessing performance on a project basis.
3. Extensive experience in successfully delivering multiple large scale technology projects in large, diverse computing environments. This includes managing all phases of complex information and technology projects i.e. financial management, estimating resources, critical path identification, etc.           
4. Considerable Project Management experience with implementing technology systems and implementing projects in the areas of Real Estate and Property management is preferred. PMP certification would be an asset.
5. Experience establishing and maintaining effective partnerships with diverse internal and external stakeholders and undertaking public and stakeholder consultation.
6. Knowledge of emerging architectures, technologies or products particularly as they relate to integration of Real Estate and Property management and the SAP landscape.
7. Demonstrated ability to prepare project documents (e.g. business case, feasibility study, project charter, detailed budget submission and RFI/Q/P).
8. Excellent problem solving, leadership, facilitation, interpersonal and communication skills.
9. Proven ability to coach, train and provide work direction to other project staff effectively, as well as appraise work outcomes and quality accurately and fairly as input to the manager.
10. Excellent oral communication, writing, presentation and interpersonal skills, to deal effectively with business unit staff, and senior management, and communicate information in a manner that is understandable to a wide range of individuals.
11. Strong administrative skills with highly developed facilitation and problem-solving abilities.
12. Strategic, analytical and conceptual thinking skills, with the capacity to understand operating and policy issues and the ability to develop recommendations that advance the organization and improve service to clients/customers.
13. Proven ability to be flexible and to thrive in a fast-paced creative environment with frequent and competing deadlines, multiple tasks and high-performance expectations and to set and exceed goals.
14. Demonstrated ability and experience in utilizing project management tools for planning and implementing complex projects and/or packages.
15. Ability to work effectively as a team member and work collaboratively with others in a multidisciplinary team.
16. Familiarity with government legislation in the area of occupational health and safety would be an asset.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Solid Waste Collection Operator within our Solid Waste Management Services Division.

Major Responsibilities: 

• Operates a wide variety of collection vehicles and equipment independently or with a crew member.
• Moves carts/bags to the truck and uses appropriate mechanisms to dump or manually lift onto the truck.
• Operates mechanical equipment attached to vehicles/equipment in a safe and efficient manner.
• Lifts and loads garbage, recyclable materials, organics, organic yard waste and special pick up items such as household appliances, discarded furniture, wood, carpet and electronics.
• Places empty carts and containers back to the set out location in a tidy manner.
• Assists operator by signaling vehicle which is being maneuvered or backed up when on a two person crew.
• Drives vehicle to designated disposal facilities and unloads all materials in accordance with requirements of facility operator.
• Performs Daily Pre-Trip Inspection Report (Circle Check); identifies and reports vehicle and equipment malfunctions; maintains vehicle and equipment in a clean and tidy condition.
• Completes reports (e.g., Driver’s Collision/Incident Report) related to assigned duties and responsibilities.
• Operates 2-way radio or mobile phone.
• Performs other duties at this wage grade level or lower such as labouring type duties, maintenance and cleaning activities when not operating assigned vehicle or equipment.
• Performs work in a safe, efficient and courteous manner.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Must possess and maintain a valid Province of Ontario, Class “D” Driver’s License with “Z” endorsement and must qualify for the City’s equipment operating permits and requirements.
2. Must be familiar with requirements of the Occupational Health and Safety Act and its regulations for the safe performance of his/her duties and responsibilities or capable of obtaining familiarity of same.
3. Must possess and be able to maintain as appropriate, any valid Province of Ontario requirements to operate mechanized equipment.

You must also have:

• Good driving record and familiarity with location of major city streets.
• May be required to do shift work in conformance with the Collective Agreement.
• Ability to use or learn to use various technical devices related to the position.
• Ability to deal courteously with the public.
• Ability to communicate in relation to their job duties.
• Must be physically capable of performing required duties (accommodation will be provided in all parts of the hiring process as required under the City’s Employment Accommodation Policy and the Joint Modified Work Program in the Collective Agreement) and able to work in all weather conditions.

• Posting Period: 24-Jul-2024 to 8-Aug-2024 
•  

Reporting to the Project Manager in Clerk’s Office & Support Services, this position is responsible for key accounting functions and processes, including chargebacks, external invoice processing, general ledger reconciliation, as well as administrative duties including customer support and issue resolution.

Major Responsibilities:

• Provides assistance on accounting and financial related matters to the Division’s business units including accounting, purchasing, invoice payment and resolution and payroll issues.
• Provides assistance to Members of City Council, the Integrity Commissioner, the Lobbyist Registrar and the Ombudsman and their staff on all aspects of their business requirements, including accounting, purchasing and payroll issues.
• Performs duties such as reviewing, researching, analyzing and reconciling ledger accounts, setting up and maintaining expenditures and revenue working papers, spreadsheets and reconciliation to the general ledger.
• Prepares financial statements and statistical data reports, i.e. departmental capital and current projects and council expenses for quarterly routine disclosure on the City's website including redacting personal information.
• Reviews, analyzes and reconciles cost center expenditures, budget variance reports related to departmental operating and capital budgets.
• Reconciles and monitors capital/current projects and recoveries.
• Maintains a Cost Control System including subsidiary records relating to departmental capital and current projects.
• Prepares monthly departmental financial statements and other financial information for the Division.
• Performs and maintains accounts receivable functions including bank deposits and reconciliation, preparing, reviewing, posting and reconciling payment processing forms and interface payments.
• Performs calculations to process period end accruals for expenditures.
• Prepares working papers and processes period end and year-end closing entries.
• Reviews financial system reports and takes action as required.
• Analyzes and reconciles account balances.
• Prepares, reviews, and posts journal entries.
• Reviews General Ledger expenditure and revenue accounts, processes reclassification and reallocation adjustments, and reconciles expenditures.
• Prepares statements for reporting to management and Divisions.
• Analyzes monthly budget variances and prepares detailed expense projections and reports using SAP and Labor Distribution reports.
• Provides financial analysis and create/executes ad hoc reports for the Division’s business units.
• Liaises different teams such as Account Services for payment matters and deal with accounting related issues and with People & Equity and Pension, Payroll & Employee Benefits divisions to provide support to clients.
• Assists with projects and assignments such as entering time and attendance information for payroll purposes and creating and maintaining HR records of hiring forms, staff contracts, payroll extensions, termination forms, and staff bank balances and responds to staff enquiries regarding payroll related issues.
• Coordinates data with the City, Provincial and Federal Auditors.
• Reconciles monthly Pcards.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Present enrolment towards the completion of a professional accounting designation (i.e., CGA/CMA course requirements) or the equivalent combination of education and/or experience.
2. Extensive experience in municipal accounting or relevant public or private sector experience in financial accounting and financial reporting.
3. Considerable experience in the analysis, investigation and processing of transactions relating to accounts receivable and/or accounts payable.
4. Considerable experience in the analysis and reconciliation of ledger accounts and financial statement preparation.
5. Experience in the application of accounting and purchasing procedures, practices and techniques including accounts payable and receivable processes, and payroll procedures and policies.
6. Experience using Microsoft Office Suite applications (i.e., MS Word and Excel) and computer­ based accounting and payroll applications/systems (i.e., SAP).
7. Experience with various accounting functions including reconciliation, preparing, reviewing, posting, and reconciling journal entries and processing Pcard transactions.

You must also have:

• Ability to create and format complex reports and correspondence.
• Ability to maintain expenditures and revenue working papers, spreadsheets, and reconciliation to general ledger.
• Ability to perform computations and detailed calculations of statistical data related to funding, revenue expenditures and other specific operating budgets.
• Strong verbal and written communication skills and the ability to communicate effectively and deal professionally and tactfully with Members of Council, all levels of staff and the public.
• Excellent customer service and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to exercise independent judgement and discretion in dealing with confidential matters.
• Excellent organizational and multi-tasking skills, with ability to meet tight deadlines, identify priorities, and deal with conflicting work demands in a fast-paced, high volume customer service environment.
• Ability to carry-out instructions in a timely manner with minimal supervision.
• Ability to work cooperatively as a team member and share workload.
• Ability to maintain accurate and orderly electronic records and files.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Posting Period: 24-JUL-2024 to 14-AUG-2024

Under the general supervision and direction of Corporate Security Management, you will be responsible for carrying out security duties as a front-line Security Guard (Full Time) for the City of Toronto's Corporate Security Section, at various City owned and/or operated facilities, in order to protect life, City assets and facilities.

• Number of Positions Open: 15

Major Responsibilities:

• Provides security services to City owned and/or operated properties through the operation of various security systems and patrolling, including responding and effectively handling emergency and non-emergency, security and law enforcement calls, maintaining the utmost confidentiality at all times
• Monitors and patrols assigned areas of City owned and/or operated properties and the surrounding grounds through physical patrols and by monitoring various security systems Observes, investigates, and acts on possible breaches of security, criminal code violations, fire and safety hazards, illegal entry, theft, and malfunction or interruption of utilities, machinery or equipment
• Responds to public inquiries and represents the City of Toronto Corporate Security Division by promoting security services that contribute positively to the results of the division, and corporate vision
• Conducts security audits and assessments providing advice to enhance physical security Informs the designated authorities in the event of security, fire or health emergencies. Activates fire alarm and safety systems and assists in evacuation procedures. Escorts designated authorities, police, fire and EMS personnel to emergency locations Provides security for visiting dignitaries, protocol functions, demonstrations, labour disruptions, council meetings and special events
• Conducts open-up and facility lock-down and security testing
• Screens unauthorized persons/staff and may be required to escort and/or physically remove offenders and trespassers from City owned/operated properties. Legally arrests individuals as required and surrenders them to Police as soon as possible
• Responds to security and fire alarms in City vehicle and performs proactive patrols at City owned or operated sites
• Responds to public inquiries and performs guarded tours along designated routes; records same. Assists in the movement of visitors, employees and dignitaries
• Records and maintains log books of daily activities, unusual or special occurrences, and issuance of equipment
• Receives and records complaints, conducts investigations, prepares incidents reports and conducts follow up investigations
• Conducts investigations and testifies at court proceedings as required
• Assigns daily pass and /or temporary cards. Provides access to authorized visitors i.e. contractors, guests
• Administers basic first aid and emergency CPR operating automated external defibrillator Assists Supervisors in the development of site specific policies and procedures to provide and enhance Security at City facilities
• Enforces bylaws and various Acts, Codes and City policies such as the Trespass to
• Property Act and the Criminal Code of Canada
• Resolves conflict situations including staff and general public complaints and disputes Maintains current knowledge of required legislation, resources, and City policies and procedures
• Complies with all applicable requirements contained in the Private Security and Investigative Service Act

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Considerable experience providing facility security including the use of security systems and key systems.
2. Post-secondary education in a discipline pertinent to the job function or the approved equivalent combination of education and experience.
3. Possession of and the ability to maintain a valid Security Guard License in accordance with the Ontario Private Security and Investigative Services Act, 2005, S.O. 2005, c. 34.
4. Possession of and the ability to maintain a valid certificate in Standard First Aid and CPR level 'C' and be certified to use an Automated External Defibrillator (AED).
5. Strong knowledge of legislative policies such as the Criminal Code, Trespass to Property Act and WHMIS.
6. Knowledge of relevant Security policies such as patrolling and emergency response, Private Security and Investigative Services Act.
7. Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment.
8. Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous and effective manner.
9. Ability to prepare and maintain clear, concise, and legible security reports and detailed records.
10. Demonstrated experience working with a computer and the ability to utilize a variety of software, e.g. Microsoft Word and Excel, mainframe systems, divisional databases, etc.
11. Ability to compile accurate information and prepare effective reports and correspondence using a computer.
12. Ability to operate and monitor computerized security equipment.
13. Ability to work rotating shifts, weekends, and holidays 
14. Ability to use various tools and equipment related to the role including Personal Protective Equipment (PPE) i.e. baton, ballistic resistive vest, handcuffs, two-way radios, etc.
15. Ability to successfully complete mandatory training and recertification as required by Corporate Security including, but not limited to, City of Toronto Use of Force and Foundational certification, de-escalation training, defensive tactics, handcuffing and baton use, Standard First Aid, CPR level 'C' and AED, WHMIS and other position related training.
16. OACP Certificate of Results is an asset. For further information on obtaining OACP Certificate of Results please visit: https://oacpcertificate.ca

Special hiring notes:

• The following steps are included in the Security Guard recruitment process. Candidates need to be successful at all these steps to be awarded a position:
  • Application screening
  • In-Person Hiring Event (IPHE)
  • Reference checks (3 employment references – 1 must be a current Supervisor/Manager)
• Upon start date, successful candidates must successfully pass the full-time Foundational/In-field Training

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Location(s):  Canada : Ontario : Toronto 

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
 

What you’ll be doing…

Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer needs, listening to understand what they are asking for
• Educating our customers, providing relevant insights and expert advice
• Building our customer’s comprehensive plans using a holistic approach to help them achieve their goals
• Nurturing strong, long-standing relationships
• Developing, retaining and growing the branch business by delivering against individual and team sales goals that support a positive customer experience

What you need to succeed…

• The appetite and drive to build strong customer relationships and deliver excellence customer service
• The proven ability to meet and exceed sales targets in a fast paced environment that align to a customer’s stated goals
• To uncover and solve for customers’ needs
• Mutual Funds licence and working towards the CIFP Diploma

What we’re offering…

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• You’ll receive clear, transparent criteria to progress in your career.
• You won’t need to wait for a vacancy in your branch or move to another branch to elevate your career. You can do it from the same chair enabling you to build deeper relationships and grow your expertise

As a Customer Solutions Advisor in the Outbound Mortgage department you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. You will be working in a 24/7 Contact Centre environment and may be subject to shift work at all hours of the day depending on the business requirements.

Is This Role Right For You? 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge:
  • Satisfying customer needs using the Customer Experience Model and by leveraging knowledge of the Bank’s services and products
  • Recognizing quality referral opportunities
  • Presenting knowledgeable advice-based solutions and following through.
  • Utilizing Next Best Activities (NBA’s) and Voice Biometrics to build a stronger relationship with the customer
  • Creating a digital culture by promoting Digital Channels including Scotia Online Mobile and Mobile Wallet and Apple Pay etc.
• Consistently provide customers with a professional, courteous, and positive experience by discovering needs, providing knowledgeable, accurate information and solutions, and following through on commitments:
  • Developing and maintaining a detailed knowledge base and understanding of assigned products, services and the various digital channels customer may choose to bank
  • Accurately resolving customer problems falling within approved authority limits or referring the customer to the appropriate source as described in the Bank’s Complaint Resolution Standards and Procedures.
  • Providing customers and applicable business partners with account information by accessing the Bank’s on-line records and systems.
  • Recognizing and acting on opportunities for business retention and reinforcing the customer relationship with the Bank through the application of the Customer Experience Model.
• Consistently provide customers with excellent service, effectively manage workload, and stay actively available to receive customer requests by:
  • Developing effective questioning skills conducive to gathering customer information accurately and comprehensively. This includes asking probing questions and listening, to ensure efficient call handing and call resolution.
  • Documenting and controlling all required follow-ups or escalations.
  • Maintaining pending files and taking appropriate action to resolve files for areas of responsibility including the regular review and count of outstanding items.
  • Actively participating in queue maintenance through call responses on escalated and referral calls.
  • Liaising with various parties (i.e., branches, third-party service providers, etc.) as required to fully satisfy customer issues in a timely fashion.
  • Ensuring that policies and procedures are adhered to within authorized limits

• Participate actively in team activities/initiatives by working cooperatively to the mutual benefit of all members and taking responsibility for self-learning and development by:
  • Learning and embracing new procedures, technologies, and processes
  • Participating in and supporting change initiatives for the team and the Centre
  • Contributing to effective team morale and employee relations through positive interaction with team members and participating in the Applause program
  • Ensuring me@scotiabank profile is up to date with current Personal Development Goals, working with the manager in the identification of skills, behaviours and competencies required to achieve goals
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions:
  • Operating at optimal efficiency of the Centre by ensuring productivity goals are attained
  • Minimizing risk and losses by knowing and adhering to Scotiabank’s policy, authentication procedures and key controls
  • Adhering to all company/department policies, procedures, and audit requirements
  • Prioritizing and processing customer requests (i.e., inquiries, transactions, case work) in a timely and efficient manner
  • Strictly adhering to schedules thereby ensuring prompt customer service and response time
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Required to take approximately 30 inbound sales related calls a day or 220 outbound calls a day to existing customers and/or potential new customers
• Required to deepen the relationship with the customers by identifying and discussing the appropriate match between customer needs and available products and services

Do You Have The Skills? 

• Post-secondary education in business or other related disciplines is an asset
• Strong proficiency of the French and English language is required
• Excellent verbal and written communication skills are required
• Previous retail banking and contact centre experience are highly desirable
• Knowledge of Scotiabank’s products and services
• Ability to multi-task and use various systems to access information while engaging and interacting with the customer

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : North York

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Location: Sioux Lookout, ON

Other Requirements:

• The candidates should be dependable
• The candidates should demonstrate flexibility
• The candidates should be reliable

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should sweep, mop, wash, and polish floors
• The candidates should make beds and change sheets
• The candidates should distribute clean towels and toiletries
• The candidates should clean, disinfect, and polish kitchen and bathroom fixtures and appliances
• The candidates should disinfect operating rooms and other areas
• The candidates should clean and disinfect elevators
• The candidates should handle and report lost and found items
• The candidates should pick up debris and empty trash containers
• The candidates should wash windows, walls, and ceilings
• The candidates should clean changing rooms and showers
• The candidates should address customers’ complaints or concerns

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

We are looking for a self-motivated and reliable individual who has a positive attitude and adapts well to change. If you enjoy working in a fast paced environment, seeing a job through from beginning to end, and take direction well you can look forward to a career with milestone rate increases, job growth, and profit sharing.

Do you want to learn more about what a career looks like at Giant Tiger? Check out this video:

https://youtu.be/fdz66L7FBgU

Warehouse Order Picker, Evenings, Job Highlights

• Pick orders to supply over 270 Giant Tiger stores across Canada with their inventory

• Pile various sized boxes onto skids ensuring safe, secure, and accurate piles

• Lift boxes repeatedly with a weight range of 1-50 pounds while maintaining strict Health and Safety guidelines

• Drive an electric double pallet truck around the warehouse to fulfill orders with a focus on safe and efficient operation

• Identify and match picked skids with outbound license plate numbers (OLPNs) provided with the order

• Certify accuracy for all picked inventory and ensure orders are ready for shipment within set deadlines

• Maintain a clean, neat, and orderly work area

• Support other departments as directed by the supervisor

Warehouse Order Picker, Evenings, Job Requirements

• Conduct operations in a manner which promotes safety and complies with Ontario Safety and Health Act (OSHA), and Workplace Hazardous Materials Information System (WHMIS) standards

• Capable of standing, walking, climbing stairs and repetitively lifting heavy objects throughout shift

• Comfortable in a noisy, fast-paced environment

• Punctual, adaptable, and strong attention to detail

• Able to maintain a professional appearance and demeanor

Warehouse Order Picker, Evenings, Job Assets

• Experience with Voice Picking or Manhattan Warehouse Management System

• Experience driving an electric double pallet truck or similar machine

• Experience in a warehouse environment

• Class G2 or higher driver’s licence

Warehouse Order Picker, Days, Job Schedule:

Friday - Monday: 3:00pm - 1:30am

*CLOSE DATE: This job will close to internal applications on Sunday, July 28, 2024 at 11:59 pm

Job Requisition:

JR123489

Rakuten Kobo Inc. is looking for a Software Engineer III (contract) to join our Digital Catalog and tolino Backend Development team! This team is responsible for the development, quality, delivery and maintenance of our digital product CMS, pricing systems, product feeds as well as tolino back-end services.

Reporting to the Director of Software Engineering, the Software Engineer plays a vital role in all aspects of delivery from design, planning and implementation
through to releasing and monitoring.

Responsibilities:

• Build high quality, scalable software using JVM based languages (Java/Kotlin) using development best practices.
• Take ownership of and drive the technical evolution of Kobo’s content systems.
• Propose designs and Proof of Concepts to Architecture team and work with the team to deliver solutions to Production.
• Be proactive in identifying and addressing problems in Kobo’s systems and development processes.
• Participate in code reviews; happy to give and receive constructive feedback.
• Work closely with the product owner and other development teams on projects.
• Communicate clearly and effectively with teammates, the Operations team and business stakeholders.
• Mentoring junior team members across Kobo’s development teams.

The Skillset:
Required:

• Strong fundamentals in data structures, algorithms, and object oriented and functional programming.
• Extensive software development experience in one or more JVM based general purpose programming languages, preferably Java 17 and above as well as Kotlin.
• Software development experience with the Spring framework.
• Must possess strong verbal and written communication skills with the ability to present complex technical scenarios to our non-technical stakeholders as easily as you can run a training session for groups of developer. In English.
• Interest and ability to learn other coding languages and new technologies as needed.
• SOLID Principles and Practices, IoC & TDD.
• Experience in dealing with multi-threaded scenarios and concurrency issues in code, as well as experience in working on high-performance software.
• Experience using Docker and Kubernetes.
• Experience with application performance monitoring and metrics collection.
• Experience with message bus technologies, pub-sub systems and Web/REST APIs.
• Experienced and knowledgeable in CI/CD and different testing strategies and techniques (Unit, Integration, UI tests).
• Computer Science / Engineering Degree OR equivalent experience.
• Handle ambiguous/undefined problems; ability to think abstractly.

Nice to Haves:

• Experience with .NET / C#.
• Working in an agile environment with a global team.
• Experience mentoring and training other team members.
• An understanding of distributed computing or experience writing such applications.
• Experience with implementing Event Sourcing Applications.
• Experience with a scripting language such as Bash or Python.
• Experience with SQL.
• Experience with NoSQL databases.
• Experience with building web-based user interfaces for internal tooling.
• German language.