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Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Essential Functions

Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone

Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination

Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues

Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review

In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:

Additional Quality Assurance/Loss Prevention essential functions:

Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer

Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.

Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review

Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management

Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.

Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues

Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review

Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution

Minimum Education

High School Diploma or GED required

Minimum Experience

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Required Skills, Abilities and / or Licensure

General business skills such as typing; data entry and review; and use of phone, copier, and fax Software skills, including use of Microsoft Office software and web-based applications Customer service skills necessary to effectively and professionally respond to requests Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Address: 661-9th Street NorthBuilding 3, Unit 2
City: Kenora
State: Ontario
Zip Code: P9N 2S9
Domicile Location: FXG-CAN/CAN/Q6169/Kenora
Auto req ID: 414421BR
Position Type: Part time
Employee Type: Non-Exempt

Other Job Description Information

Shift Schedule: Mon-Fri 7:30 am to 11:30 am

04/06/2024

Address:

21 King Street

Retail Banking Sales & Service

RISR QUALIFIED CONSIDERED ASSET

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $43,500.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

About Us: Proudly Canadian and Independently Owned, We are Coke Canada!

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates should possess a High School diploma or GED
Experience: Candidates should have a safety-oriented work ethic supported by experience within the labor industry
ADDITIONAL INFORMATION: This is a Safety Sensitive position, which will require pre-employment checks that can take multiple weeks to complete once successfully selected. For transparency in the recruitment process (9-12 weeks), we: Collect and gather applicants (2-3 weeks), Screen and interview candidates (2-3 weeks), Criminal, Drug and Medical Clearances (3-4 weeks), Notice period for new hires to current employers (2-3 weeks)
Medical Requirements: CPKC prioritizes safety as a core value, safeguarding its people, communities, environment, and assets through a robust Alcohol and Drug Policy. Mandatory pre-employment medical evaluations and drug tests, including for Trainee Program candidates, underscore this commitment
Background Investigation: The successful candidate will need to successfully complete the following clearances: Criminal history check, Reference check, and Education verification,

Physical Requirements:

• The candidates should be at least 18 years of age

Other Requirements:

• • The candidates should have a valid driver’s license
  • The candidates should have the ability to follow instructions and rules and regulations

• The candidates should have the ability to work as a valuable member of a team
• The candidates should have good written and verbal communication/comprehension skills

Responsibilities:

• The candidates should be able to perform moderate to heavy physical labor on an assigned area of track. This work involves tasks such as pulling track spikes, applying rail anchors, shoveling crushed rock, bending, and lifting up to 50 lbs on a regular basis, and performing repetitive tasks
• The candidates should be able to prioritize an emphasis on safety, as it is critical for all employees working in this environment around heavy moving equipment
• The candidates should be able to maintain focus at all times and demonstrate a willingness to work effectively in a team environment
• The candidates should be able to work outdoors in all weather conditions, including rain, direct sunlight, and snow, as the work location is outdoors
• The candidates should be able to be prepared for potential travel as part of the job. During travel, they will receive mileage reimbursement, hotel accommodations, meal expenses, and more
• The candidates should be able to adapt to being away from home, as accommodations and meal allowances will be provided
• The candidates should be able to understand that the work can be seasonal, and employees may experience lay-offs at the end of the work season. Re-employment will occur as needed, based on seniority order, for the next work season

Benefits:

• The candidates will get 2 weeks paid training to set you up for success as a Railroader, flexible and competitive benefits package starting from day 1, comprehensive company matched pension retirement plan, employee stock purchase plan, tuition reimbursement program, and annual fitness subsidy

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

Requirements:

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates don’t need standard educational qualification such as high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates needs an experience of 1-2 years
Supervision: Grocery clerks and shelf stockers

Physical Requirements:

• The candidate should be able to work in a fast-paced environment and work under pressure
• The candidate should be able to work with tight deadlines and handle heavy loads
• The candidate should be able to pay attention to detail
• The candidate should be a combination of sitting, standing, walking and standing for extended periods

Other Requirements:

• The candidate should be accurate and be able to work with being focused on the client

• The candidate should be able to work in a flexible environment and in an organized way
• The candidate should be someone who can be relied on and be a team player

Responsibilities:

• The candidate should be able to hire and train or arrange for training of staff also order merchandise
• The candidate should be able to authorize return of merchandise also establish work schedules
• The candidate should be able to sell merchandise also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory also resolve problems that arise, such as customer complaints and supply shortages
• The candidate should be able to supervise and coordinate activities of workers

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail:
1000 King’s Hwy
FORT FRANCES, ON
P9A 2X6

Include this reference number in your application
2281583