All jobs within 300 km around Fredericton

The Workforce Analytics Coordinator will be responsible for gathering, reporting and analyzing daily, the statistics pertaining to the employees within the customer care center.

How You’ll Help

• Extract, report and analyze employee statistics daily – such as not ready time, average handle time, short calls
• Extract, report and analyze customer care center statistics daily – such as average speed of answer, number of calls per queue etc.
• Provide guidance on call volumes, average handle time, and not ready time
• Highlight areas of opportunities to each supervisor in regard to employee statistics 
• Assist with sourcing and analyzing data from Sales Force 
• Any other relevant tasks as necessary

Your Skills & Experience: 

• Post-secondary education in Business Administration or a related field 
• A suitable combination of secondary education and experience may be considered 
• Minimum 4 years’ experience in Contact Centre with progressive roles/responsibility 
• Proficiency in Microsoft Office Applications
• Experience with Web based software such as SharePoint, Cisco Finesse, Cisco UIC, and Cisco Administration and Sales Force
• Proven analytical skills with the ability to analyze data and translate for co-workers and senior leadership.
• Organizational skills and ability to multitask in a fast-paced environment.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The HR Manager serves as a strategic partner to the business, delivering expert advisory and leadership support in workforce and talent planning, HR program development, and the execution of HR initiatives. This role works closely with HR Centers of Excellence (CoEs) to align people strategies with business goals, ensuring a high-performing and engaged workforce.

How You’ll Help

• Provide consultation related to workforce and resource planning, performance management, change management delivery, and employee & employee relations within a targeted client group.
• Compile workforce analytics to develop people insights, sharing with HR Directors and the Vice President, HR. 
• Conduct thorough investigations based on policy/Code of Conduct infractions and provide recommendations/outcomes to leadership.
• Provide input for quarterly and annual business planning, and outlines resourcing and “people” implications/considerations.
• Support leaders through talent reviews while developing meaningful plans for career advancement and succession planning.
• Support the people leader within the client group with performance and merit cycles.
• Supports people leaders within the client group to develop effective management and leadership behaviours, giving people leaders the tools to succeed as managers and leaders. 
• Provide input to CoEs to define and implement forward-thinking workforce strategies and solutions to meet business environment needs. 
• Support regional implementation of CoE-driven processes, policies and initiatives. 
• Strong collaboration with Talent Acquisition COE to ensure critical roles are outlined and sourced accordingly.
• Gather requirements to help with the development of HR programs, processes, and policies for a specific business unit based on business needs.
• Support the business on the workings of the company’s Human Capital Management System [HCMS].
• Support change execution, supporting client group in understanding and embracing changes.
• Refer employees to the appropriate COE service channel to resolve inquiries / transaction requests and provides self-service coaching, as appropriate.

Your Skills & Experience: 

• Post-secondary education, preferably a Bachelor’s degree in Human Resources or a related field
• CHRP or equivalent designation in HR a preferred qualification
• 5-7 years of HR Business Partner experience
• Expert knowledge of federal employment-related laws and regulations
• Working knowledge of the talent management lifecycle
• Ability to apply HR knowledge / experience across all HR policies, programs, processes, and functions
• Ability to understand HR compliance requirements 
• Strong internal consulting skills, with working ability to influence change 
• Strong business-specific knowledge and organizational behavior / design / effectiveness skills
• Ability to facilitate relationships and partner with business leaders 
• Strong business acumen and project management skills
• Demonstrated ability to train, coach, evaluate, and help improve others’ performance and contributions
• Excellent interpersonal and communication skills, written and verbal.
• English (verbal/written/spoken) required; French is an asset

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions. Reponsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct. Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including: US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
• Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Assistant will support the Director of Maintenance by managing productivity calculations, maintaining accurate system data, and assisting with financial and administrative tasks to ensure smooth and efficient maintenance operations.

How You'll Help:

• Update and maintain the maintenance management system with accurate data.
• Ensure the timely and accurate processing of vendor invoices are submitted for payment.
• Troubleshoot and resolve system-related issues promptly.
• Track salaried employee absences and complete all necessary payroll documentation.
• Enter hourly employee hours daily, monitor absences, and ensure accurate payroll processing.
• Maintain records of trailers due for inspection and ensure timely follow-up.
• Enter all work orders into the garage register daily to maintain accurate job tracking.
• Handle incoming phone calls professionally, taking messages or directing calls as appropriate.
• Perform additional tasks assigned to support the overall operation of the maintenance department.

Your Skills & Experience:

• Minimum of secondary education in Business Administration or equivalent, an asset
• A suitable combination of education and experience may be considered
• Minimum of 1 year of related experience and/or training in maintenance operations or administrative support.
• Previous Transportation experience is preferred
• A suitable combination of education and experience may be considered
• Excellent verbal and written communication skills
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem-solving skills, particularly numerical
• Detail-oriented with the ability to work accurately in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is mandatory.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Ability to adapt to system updates and troubleshoot minor technical issues.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Schedule: Monday - Friday - 10am – 6pm

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety. 

How You’ll Help: 

• Move trailers to and from the dock doors. 
• Park and organize equipment in the yard. 
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level.  
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Line haul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of Secondary education  
• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred.  
• Class 1 license preferred but not necessary with applicable experience. 
• Forklift Certification. 
• Ability to lift up to 75 lbs. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages considered an asset 
• Able to work with little supervision 
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Overview

Overview

No. of vacancies: 2
Salary: $22.00 hourly / 40 hours per week
Employment type: Permanent employment, Full time
Location: 48 Lovett Lake Court, Halifax, NS B3S 1B8

Job Description

• The candidate will be responsible for coordinating the flow of information within the team.
• The candidate will be responsible for directing and controlling daily operations.
• The candidate must open and distribute mail and other materials.
• The candidate must plan and control budgets and expenditures.
• The candidate will be responsible for planning and organizing daily operations.
• The candidate must determine and implement office procedures and routines.
• The candidate must answer the phone and relay phone calls and messages.
• The candidate must perform data entry tasks.
• The candidate must maintain and manage digital database.
• The candidate must perform administrative and office activities.
• The candidate must ensure accuracy and compliance with accounting standards, procedures, and internal controls.
• The candidate will be responsible for documenting and preparing invoices and work orders.
• The candidate will be responsible for reviewing purchase order claims and contracts to ensure compliance with company policies.
• The candidate must develop specific plans to prioritize.

Job Requirements

• The candidate should be fluent in English language.
• The candidate must have a certificate or diploma in other trades.
• The ideal candidate will have at least 1 to 2 years of experience in a related industry.

How to Apply

Kindly use the given options to submit your application, if you are interested.

By email

[email protected]