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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: English

Education: Registered Apprenticeship certificate or equivalent experience

Experience: Experience an asset

About The Position

This is a full-time support staff Bargaining Unit position reporting to the Manager, Employment Services working 35 hours per week at an hourly rate of $38.01.

Under the direction of the Program Manager, in compliance with the funded program guidelines and College policies, and guided by performance targets, the incumbent assists job seekers who are multi- barriered, unemployed and underemployed to explore, access and retain employment and where determined necessary, initiates, develops, and secures direct employment opportunities, meaningful work experience & training placements for unemployed clients.

You would be responsible for facilitating information sessions/workshops and general health and safety orientation to clients, in addition to being responsible for conducting and participating in employer research, job fairs and other related employer focused events to identify target markets and outreach opportunities. These activities may take place on or off site.

There is travel throughout Sarnia Lambton on a daily basis for this position. The position is located at the Petrolia Lambton College Community Employment Services site. This position requires weekly evening hours.

Specific Accountabilities

• Using a client centred and collaborative approach with the client the incumbent develops a tailored Employment Action Plan which is monitored, and outcomes managed.
• Interviews, assesses, and guides the client to explore their career, employment and training goals. Works with the client to identify activities, incentives and supports that are most suited to the individual in achieving their desired outcomes.
• Maintain up-to-date client records and files in accordance with funded program Guidelines and departmental procedures.
• Advocates on client’s behalf to gain access to relevant community resources and ensures continued support for access to services.
• Develops, and secures direct employment opportunities, meaningful work experience and training for clients. The incumbent develops employer leads and connections to support all service delivery components of Lambton College Community Employment Services.
• Creates individualized training agreements including determination of the appropriate length of placement, level of financial incentives, monitoring schedule and required assessments/training. Modify training plans and discuss resources to support the training process, as needed.
• Network using targeted marketing/outreach strategies to create and maintain effective relationships with the employer and community partners.
• Prepares and facilitates information sessions/presentations for employers and associations and community organizations as needed.
  
  

Qualifications

• Minimum 3 year degree/diploma in one of the following areas: Human Resources Professional / Business Administration/ Career Development
• Minimum of three years of experience as a consultant working with multi-barriered clients requiring career planning or job search assistance and related placement and employment/career advising experience
• Strong computer skills in MS Office programs including outlook and excel
• Experience with CaMS and Clockwork would be an asset
  
  

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension - Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.       

About The Position

This is a temporary part-time position replacing a bargaining unit employee. This position will start asap and end March 25, 2025. Working 24 hours per week, earning $24.02 per hour and reporting to the Manager, Occupational Health & Safety and Emergency Planning.

This Person Will Help In Maintaining The Health And Safety Culture At Lambton College By Providing Assistance And Guidance In The Following Areas

• Health and Safety Compliance
• Policy and Procedure Development
• Security and Parking Operations
• Emergency Management
• Environmental Management
  
  

Specific Accountabilities

• Work jointly with the Occupational Health & Safety Consultant as well as the Manager Occupational Health & Safety Emergency Planning on the implementation of new campaigns/projects
• Assist with programming for Safety, Parking, and Security policies and procedures
• Assist with Scheduling and following up with JOHSC inspections
• Assist with training analysis and programming for employees
• Assist with occupational health and safety JIRA work orders
• SDS inventory support
• General office duties e.g.: customer support, parking inquiries, and filing
• Other tasks as assigned
  
  

Qualifications

• Minimum of a two-year post-secondary diploma in either Workplace Safety & Prevention or Office Administration
• Minimum of 2 years practical work experience with word processing and database management
• Minimum of 1 year of customer service experience
• Previous experience on a Joint Occupational Health & Safety Committee is an asset
• Excellent organizational and time management skills including the ability to handle multiple assignments, set priorities and meet deadlines
• Excellent interpersonal, oral and written communication skills
• Knowledge of Jira an asset
• Self-starter with strong problem-solving skills
• Knowledge and familiarity with Microsoft Windows and Microsoft Office
• Familiarity with MyLambton would be an asset
  
  

Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.

Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.

We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.

Employee Perks

Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.

Investing In Our People

Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.

Investing in our People

Lifetime Retirement Pension - Defined Benefit Pension Plan

Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.       

Overview

Location(s):  Canada : Ontario : Parry Sound

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package