973 Jobs Found
Security Guard Full-time Job
Security & Safety Sainte-ThérèseJob Details
Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.
- Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
- Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
- Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
- Must be able to meet and continue to meet any applicable licensing requirements for Security Guards.
Security Guard
Securitas Canada
Sainte-Thérèse - 50.75kmSecurity & Safety Full-time
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Workplace Strategist, Integration Full-time Job
Human Resources OttawaJob Details
The Workplace Strategist, Integration consults with clients and organizations to ensure coordination of communications, connections, direction and outcome. The workplace strategist is the connector who is poised to identify key opportunities and correlations, and acts ensure the necessary links and adjustments are made. The Workplace Strategist Integration ensures that all participants have the information, connections and framework needed to execute their part of the project, while advocating for the occupant satisfaction as the project outcome. Working closely with the client organizations, the Workplace Strategist develops and delivers solutions that aim to integrate all work streams in the delivery of workplace fit up and workplace transformation. Solutions can be inclusive of early consultation & engagement, and the development and roll out of interior design, furniture procurement, relocation, sustainable decommissioning, change management programs. The Workplace Strategist should have experience working experience in the areas of workplace transformation, and real estate modernization.
KEY DUTIES & RESPONSIBILITIES
People Leadership
Demonstrates strong, competent leadership for team members (currently only 1 team member FT, temp resources on occasion) to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
Project leadership & integration
- Acts as the primary contact and project lead for medium to large mandates and provides direction and reviews work of other team members as required to ensure timely, successful implementation of projects & initiatives.
- Act as workstream integrator the medium to large projects.
- Collaborates with client account teams and project managers to deliver project excellence.
- Builds partnerships with internal and external concerned parties to enable the project from inception to completion.
- Identifies concerned parties and assembles the core project team.
- Maintains project schedule and budget to ensure it is in line with the approved mandate.
- Leads project meetings to define key goals and objectives.
- Leads milestone meetings with internal / external team members and project concerned parties.
- Ensures intake of project information is robust and validated and disseminates accordingly.
- Tracks and evaluates decisions for impacts to other work streams or desired outcomes.
- Identifies connections, opportunities, interdependencies and acts to create a communication network to support.
- Acts as main point of contact for the tenant, PSPC, the project groups and other participants.
- Coordinates all communications and activities across all major contributing concerned parties, departments, and working groups.
- Coordinates and distributes reports from the Project Team and Workplace Solutions.
- Sets the pace and trajectory of the project and inter-team communications.
- Confirms design intent throughout the life of the project and communicates the vision for the project as an advocate for the occupant.
- Resolves conflict and solves problems in a practical and healthy manner.
- Cultivates and manages healthy relationships with strategic partners and vendors.
- Consistently demonstrates a passion that values alignment, focus, simplicity, and clarity across the organization.
Reporting & Communication
- Provides reporting to the client on a regular basis for each project as defined by the delivery plan.
- Provides information as required to support internal & account reporting requirements.
Client Relationships
- Ability to maintain and build client relationships and support the management of key client accounts (where appropriate) with a pipeline of work overtime.
- Assists with business development opportunities such as scope definition, fee and proposal development.
KNOWLEDGE & SKILLS
- University or College Degree (Bachelors level or greater).
- Three (3) to Five (5) years’ experience in corporate workplace experience, and or project delivery services including but not limited to interior design, project management, corporate real estate.)
- Education and certification in one or more of the following areas: Interior Design, Change Management, Project Management, Facilities Management or related fields.
- Ability to manage medium to large projects.
- Proficient in MS Office (Outlook, Word, Excel, PowerPoint,), Adobe Acrobat, MS Project Experience working with and communicating to senior project audiences.
- Excellent meeting leadership skills.
- Experience working in workplace transformation.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Strong analytical skills.
- Service driven.
Workplace Strategist, Integration
BGIS
Ottawa - 115.78kmHuman Resources Full-time
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Senior Financial Analyst Full-time Job
Financial Services OttawaJob Details
Application Close: 16/12/2024
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list. This list will be used to staff current and ongoing requirements for up to one year .
JOB SUMMARY
The Financial Services Branch is responsible for the overall delivery of financial services to all City departments, Boards, Commissions and Agencies, ensuring that the financial support requirements and financial processing are delivered in a timely, meaningful manner. Services include budget development and monitoring, financial analysis, project management support, financial reporting both internal and external, financial compliance, financial advice and accounting requirements. The Account Management units develop strategic business partnerships and deliver integrated, seamless, value-added and “one-stop-shop” financial support to their client departments to meet on-going and evolving operational requirements of the assigned lines of business.
You provide financial management information, advice, guidance and reporting to client management and staff, oversee the compilation, submission and monitoring of grant applications, support the client's involvement with cost sharing programs/other revenue producing programs/other agreements, and implement/ensure adherence to sound financial controls.
You also: participate in the preparation and maintenance of clients’ Operating and Capital Budgets; provide support to management for their presentations to various budget review/approval committees; participate in the preparation of monthly/quarterly/annual/ad hoc consolidated financial statements and reports; provide input into policy and best practices reviews/development, improved client services and accounting procedures/systems; participate in Performance Measurement initiatives; coordinate the activities of Financial Officers and other assigned staff; provide audit support; and perform other related duties as required.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Business, Commerce or related field. Completion of 2 years towards a recognized accounting designation (CPA) is an asset.
Minimum of 5 years of related and progressively responsible experience in financial management, including financial analyses, budgets and accounting.
KNOWLEDGE
- Acquired knowledge of the City organization, financial policies and procedures
- Possess an understanding of the interrelationship between the Clients’ organization/business lines/client base, operational priorities and direction and City operations, processes and reporting activities
- Possess an understanding of corporate information management systems, including those used for financial budgeting, tracking, accounting and reporting
- Possess knowledge of relevant SAP modules and an understanding of maintenance management systems and/or other client software, and their interface with SAP
- Knowledge of financial controls and processes and financial processes relating to contracted work
- Knowledge of relevant special funding programs/grants available to the City from other levels of government
- Processes for budget development and monitoring
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum supervision, and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and to deal effectively with multiple demands conflicting priorities, pressures, and deadlines
- Able to understand/appreciate the technical complexities and diversities of the work in order to provide financial management support
- Able to provide functional supervision to other assigned employees, scheduling and coordinating work activities and providing instruction/guidance
- Able to research, analyze and evaluate financial/budgetary issues, interpret data, make decisions, develop appropriate solutions and formulate recommendations
- Able to identify financial tracking and reporting requirements and provide user input to systems enhancements
- Able to administer regulations, laws, and financial/administrative policies/procedures
- Able to work collaboratively and to bring conflicting points of view to consensus
- Possess excellent interpersonal and communication skills
- Possess advanced computer literacy in MS Office Suite in a windows environment, including use of intra/internet
- Able to use Corporate SAP modules/system and work with other advanced computer applications or software used by the client group(s) analytical and attentive to detail
- Able to exercise discretion and confidentiality
- Flexible and adaptable to deal with shifting priorities
- Able to demonstrate sound judgement
- Able to demonstrate tact and diplomacy
- Possess initiative and self-motivation
- Possess a strong customer service orientation
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Senior Financial Analyst
City Of Ottawa
Ottawa - 115.78kmFinancial Services Full-time
83,851.04 - 102,027.38
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Software Developer III Full-time Job
IT & Telecoms OttawaJob Details
Employment status: Regular full-time
Classification: PTS/MGT/IT B
Salary/Rate of pay: $88,566 to $106,890
Application deadline: 2024-12-12
Application requirements:
- Your up-to-date resume.
- Job specific cover letter.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
The IT External Customer Experience team is responsible for day-to-day software application support and planning. This includes researching, analyzing, defining, recommending, developing/configuring, testing, implementing and supporting IT Business Solutions for Canadian Blood Services in collaboration with client groups and in accordance with regulatory requirements.
In this role, you will be involved in all aspects of the software development process including business analysis, requirements gathering or use case development, system design, software development, testing, implementation and maintenance utilizing industry leading tools such as IntelliJ, Git, OpenShift, and the Atlassian tool suite.
Formula for success
- Harnessing your technical expertise, you will utilize modern programming/web technologies/frameworks such as Angular, CSS, SQL, Object-Oriented Design, REST web microservices (built in Java), Drupal, SharePoint, PowerApps, Office365, Azure, Agile, etc., to collaboratively develop innovative applications in conjunction with other IT business systems.
- Drawing on your extensive experience in software development and IT systems, you will expertly handle database modeling design, queries, test data preparation, program and system testing, as well as provide exceptional support and maintenance for existing systems.
- Leveraging your skills and experience in technology assessment and analysis, you will continuously assess business and user needs, conducting in-depth analyses to identify opportunities for harnessing existing and innovative technology solutions.
- Drawing on your track record of successfully leading collaborative teams, you will excel in managing projects and providing mentorship/coaching to junior software developers and business systems analysts, including direct supervision of day-to-day activities.
- Capitalizing on your excellent communication skills, you will engage in insightful discussions with internal business partners and IT service groups, employing agile software development methodologies to drive new system development initiatives and enhance existing systems.
Desired education and skills
- Successful completion of post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Computer Science, Computer Engineering, or equivalent e.g. diploma and/or training in database management systems, operating systems, and/or networks
- Minimum 10 years of experience in agile development and designing business applications in supply chain, pharmaceutical, biologics, or similar industries, with expertise in user experience design and customer service management.
- Recent (minimum 2 years) experience in Angular and REST development is essential.
- You will be highly skilled in object-oriented design, Java programming, building responsive web interfaces (e.g., Angular), deploying applications on web application servers, and relational database modeling design.
- Experience collaborating with subject matter experts and business partners to develop robust technical solutions that drive business outcomes and deliver exemplary user experiences.
What we offer you
- 4 weeks' vacation.
- Annual performance award up to 8%.
- Comprehensive group health, dental and vision benefits for you and your family.
- Defined benefitpension plan.
- Employee discounts, wellness program, professional resources.
What you can expect
- This role will work in a hybrid environment with requirements to be onsite at a Canadian Blood Services location 40% of the time/2 days of the week.
- You will work Monday to Friday, 37.5 hours per week, 7.5 hours per day.
- If you are located outside of Ottawa, you may be expected to travel to our office location in Ottawa – 2540 Lancaster Rd, quarterly for in-person team meetings, and as required.
Software Developer III
Canadian Blood Services
Ottawa - 115.78kmIT & Telecoms Full-time
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Driver Helper Full-time Job
Transportation & Logistics OttawaJob Details
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
“UPS is the world’s largest package delivery company and a provider of supply chain management solutions.”
Position Summary:
This part-time seasonal position assists UPS Package Drivers with deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Vanier area . This role involves performing physical work in a fast-paced environment, including continual lifting, lowering and carrying packages. This position ensures the best customer service through efficiency and dedication.
Responsibilities:
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Meet UPS driver at your assigned local meet point
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Deliver and pick up UPS packages efficiently and effectively
-
Learn and properly execute UPS package handling/delivery methods
Requirements:
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Part time position, 3-5 hours a day
-
Must be able to lift up to 70 lbs. (32 kg) unassisted
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Strong customer service skills
-
Must be able to work outside in all weather conditions
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Must be able to deliver packages by means ofwalking
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Work hours may vary depending on the work volume
Compensation:
-
Hourly pay rate: $17.30/hr.
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Weekly pay
-
Paid training
-
Note: This is a Unionized role and monthly union deductions will apply
Perks:
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Work locally in neighborhoods/areas around your home
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Opportunities for advancement within a Fortune 500 company
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Immediate access to 'UPS Employee Discount' program upon hire
Note:
The duration of the contract is until the end of December 2024 with a possibility of extension depending on the work volume.
Driver Helper
UPS
Ottawa - 115.78kmTransportation & Logistics Full-time
17.30
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Facilities Maintenance Mechanic Millwright Full-time Job
Maintenance & Repair DorvalJob Details
Air Canada is presently looking for a dynamic individual to fill a permanent full-time position as of a Facility Maintenance Mechanic at Montreal Dorval.
Description:
- Perform preventative maintenance & servicing to Building related mechanical equipment.
- Investigate and troubleshoot faulty Hangar Doors, Overhead doors, fire doors, etc.
- Ability to install, maintain, repair, dismantle, and reassemble machinery.
- Ability to use welding equipment, hand, and power tools as necessary.
- Perform minor repairs including replacement of gearboxes, sprockets, chains, door
panels - Perform visual inspections of buildings to maintain Building Code standards.
- Ability to do repair and maintenance on HVAC unit.
- Ensure all work is completed in a safe manner and complies with applicable industry
standards. - Performing other facility related duties as requested.
- Team oriented individual with demonstrated ability to work unsupervised and self
directed. - Able to work under pressure.
- Able to work shifts, including weekends & participate in on-call rotation.
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
- We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
- Training and development tools to help unlock your full potential.
Qualifications
- Must posses valid Driver’s licence with clean abstract
- Must posses an Interprovincial Journeyman Millwright license or Red Seal
- Must posses a Tag1 Gas license, Halocarbure Gas license and Refrigeration license CCQ.
- Minimum 3 years field experience.
- Knowledge of building mechanics, Hangar door systems, control systems, BMS system (Trane/Siemens), Mechanical system operation, MIG welding, CMMS
- Candidate must have excellent written and oral communication skills and be detailed oriented.
- Basic computer knowledge (Word, Excel, e-mail and internet).
- Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
- Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to TransportCanada site for more details.
- 5th Class Power Engineer ticket required as part of the probation
Linguistic Requirements:
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Facilities Maintenance Mechanic Millwright
Air Canada
Dorval - 41.99kmMaintenance & Repair Full-time
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Packager manufacturing | LMIA Approved Full-time Job
General Category Trois-RivièresJob Details
Job Description
- The candidate must transport raw materials, finished products, and equipment throughout the plant manually.
- The candidate must check and weigh materials and products.
- The candidate must sort, pack, crate, and package materials and products.
- The candidate must assist machine operators, assemblers, and other workers.
- The candidate will be required to perform other labouring and elemental activities.
- The candidate will be responsible for cleaning machines and immediate work areas.
Job Requirements
- The candidate should be fluent in French language.
- There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
- Candidate having experience is an asset.
Additional information
Work conditions and physical capabilities
- The candidate should be prepared to perform physically demanding tasks as part of their daily work.
Benefits
- Under Financial Benefits, the selected candidate will receive a Bonus, which is money given to an employee in addition to their salary as a reward for performing well.
How to Apply
If you are enthusiastic about applying, please use the available alternatives to submit your application.
By email
Note
Location: 9400 boulevard Parent, Trois-Rivières, QC G9A 5E1
Please include the following while sending the application
- Copy of portfolio or relevant work examples
Packager manufacturing | LMIA Approved
Groupe Sacs Frontenac Inc
Trois-Rivières - 176.35kmGeneral Category Full-time
17.56
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Terminal Manager Full-time Job
Transportation & Logistics LavalJob Details
As a Terminal Manager, you are responsible to safely lead the terminal team to meet stakeholder expectations with respect to service, quality and productivity. You are responsible for managing operational costs while operating within a network. This position is about driving change, developing and engaging teams and continuous improvement.
How You’ll Help
• Empower and lead team to meet organizational objectives.
• Develop KPI’s to drive service, quality and safety
• Ensuring supervisors improve safety results by leading regular safety blitzes and safety walkabouts, and developing a culture of peer-to-peer safety interaction
• Interact with other Operations departments and supervisory teams at other Terminals to enable on-time service and quality
• Successfully manage multiple issues with competing priorities simultaneously
• Manage budget and workforce productivity
• Prioritize and manage customer shipments to maximize profit
• Develop Supervisors and employees through evaluation of their performance, providing pinpointed feedback and subsequently providing coaching and guidance
Your Skills & Experience:
• Minimum of secondary education, with preference of post-secondary education.
• 5-8 years of experience leading teams, developing talent and managing culture and performance
• Ideal to have leadership experience in transportation or operations as well as various roles in transportation
• exceptional leadership and influencing skills, including the ability to effectively get things done through others, lead by example, coach, and support staff and other leaders
• strong conflict resolution skills and leadership
• results driven
• a strong sense of customer service and urgency, troubleshooting and problem solving skills;
• strong interpersonal and communication skills, both verbal and written
• computer skills including the Microsoft Suite and preferably, Truck Mate
• the ability to lead and reinforce a strong culture of workplace safety
• English and French (verbal/written/spoken) required
• Able to work with little supervision
• This role is accountable to the Regional Director
• Subject to a criminal background check prior to employment
• Travel is typically not required; may happen on an occasional basis
• Office environment with computer work and handling of documentation
• Terminal visits across the region
• Extended period sitting in a work station working on a computer and on a phone
• Normally Monday to Friday, day time hours but may be required outside of these hours
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times
Terminal Manager
Day & Ross Inc.
Laval - 53.06kmTransportation & Logistics Full-time
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Graphiste / Graphic Designer Full-time Job
IT & Telecoms MontréalJob Details
The opportunity
CBRE Montreal is actively seeking a proactive and dynamic professional to create best in class promotional material and assist in the execution of a variety of marketing tasks. The qualified candidate must have advanced graphic design experience and be comfortable with layouts; he or she must demonstrate a positive attitude with excellent team spirit. This is a full-time permanent position requiring an in-office presence based out of our Ville Saint-Laurent branch.
Main responsibilities
· Produce high quality marketing materials including
o pitch presentations
o property and portfolio flyers and brochures
o online newsletters
o social media campaigns;
· Bring creativity and innovation to existing marketing materials and practices and propose new avenues;
· Other tasks may be added.
What we require
· 2-4 years of experience in a related field, or a combination of work and educational experience;
· Proficiency in Adobe Creative Suite (InDesign, Photoshop, Illustrator), After Effects and Premiere Pro - an asset;
· Excellent layout skills, innovative spirit and attention to detail;
· Bilingual English/French, spoken and written;
· Experience with social media marketing, web marketing and corporate design an asset;
· Strong communication, organizational and analytical skills;
· Efficiency, speed and reliability in a team environment;
· Ability to work to tight deadlines with minimal supervision and to reprioritize to meet new projects/demands;
Graphiste / Graphic Designer
CBRE
Montréal - 56.14kmIT & Telecoms Full-time
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Maintenance Helper Part-time Job
Maintenance & Repair OttawaJob Details
Application Close: 05/12/2024
JOB SUMMARY
The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.
You are responsible for performing duties associated with the operation and maintenance of all City facilities including but not limited to; minor maintenance and carpentry tasks, painting, grounds maintenance, snow removal, basic repair duties for facilities equipment and general housekeeping tasks while maintaining a high standard of cleanliness and customer service. You may be responsible to work rotational shifts including days, evenings and weekends.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Up to one month of related experience
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- General facility cleanliness and safe work practices
- Cleaning chemicals and disinfectants and safe application/procedures
- Effective cleaning techniques
- WHMIS
- Customer Service principles
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to communicate effectively with the general public and staff
- Able to work effectively in a team environment
- Good interpersonal and customer service skills
- Polite and punctual
- Possess the physical capability to perform the ongoing duties of the position
- Prepared to work flexible hours including evenings and weekends
- Presentable to the public
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Maintenance Helper
City Of Ottawa
Ottawa - 115.78kmMaintenance & Repair Part-time
22.84 - 26.73
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Customer Service Agent Full-time Job
Customer Service OttawaJob Details
Application Close: 31/12/2024
This list will be used to staff current and ongoing requirements for up to one year from the closing date of this competition.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading. English: oral, reading, writing. Candidates must meet language requirement for position upon hire.
- The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
Ottawa - 115.78kmCustomer Service Full-time
61,663.42 - 72,157.54
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Customer Experience Associate Full-time Job
Customer Service MontréalJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
Montréal - 56.14kmCustomer Service Full-time
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