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We have an exciting opportunity to add a Business Analyst to the Solutions team within the Wolseley Canada IT organization. The business analyst interacts with functional leadership to craft strategic and innovative uses of technology to drive integrated customer experiences with the objective of supporting business growth and profitability. This role partners with business stakeholders to assess, research, analyse and document business and system needs while partnering with IT functions to develop solutions, with an overall mission to deliver quality, value-added systems, and application enhancements.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• A very key element, is that you will learn the nuts and bolts of the legacy ERP system, so that you can participate in leveraging changes to enable new technologies that integrate with the ERP, and or simulate the ERP on newer technology platforms
• Initiate and facilitate requirement discovery sessions with business stakeholders to fully understand the business request, refining the requirement by sharing proposed designs and solutions as well as incorporating feedback
• Responsible for analyzing business needs to identify use cases, and if necessary new processes, process improvements that will meet those needs
• Ensure business requirements are translated to functional requirements for development, these document types may include use cases and user stories, business requirements documents, functional specifications, wireframe designs and product backlog items
• Evaluate the impact of potential software and process changes on the organization
• Analyze data and data models to effectively suggest solutions to business requirements
• Work with IT teams to provide estimates for level of effort (LOE) and estimated time of delivery
• Provide direction and clarification to development and quality assurance teams to ensure business requirements are clearly understood and delivered as planned
• Perform demonstrations of new features and solutions to business stakeholders and greater IT department
• Collaborate with business and IT stakeholders to ensure that user stories and changes are delivered to production with appropriate coordination and training
• Responsible for Tier 2 technical support. This includes ensuring user issues are documented properly, addressed in a timely manner and escalated as required
• Establish and maintain good working relationships with all IT, service consumer and business stakeholders

What you will bring

• An appreciation of the importance of the legacy ERP and a desire to learn how it works in order to contribute progressing the company forward with the ERP as the basis
• Bachelor’s Degree in Business-Related or Computer Related field or relevant experience
• Minimum of 3-5 years business analysis experience
• Detail oriented, proactive, creative, efficient and an active listener with the ability to organize and prioritize work
• Demonstrated initiative with the ability to work in a collaborative team-based environment
• Application of logic, reasoning, and problem-solving
• Proactive communicator who gains consensus and escalates issues as appropriate to keep work and projects on schedule
• Ability to communicate effectively to both technical and non-technical audiences in written and verbal manner
• Experience defining and documenting software requirements
• Effective in a variety of formal/informal presentation settings: one-on-one, small and large groups
• Aptitude for analyzing data and business processes
• Ability to work with minimal supervision in a very dynamic environment
• Knowledge of the software development life cycle (SDLC) methodologies, processes, and procedure
• Proficient knowledge of Microsoft applications (Outlook, Word, Excel, Teams, PowerPoint)

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Based out of the Burlington Head Office and working closely with various stakeholders across the organization, the accountant is mainly responsible for the Tax and Treasury accounting functions. This is a unique opportunity for a strong finance person to be a key player in the financial operations of Wolseley Canada.  The ideal candidate will require a strong knowledge in Accounting, Tax and Cash Management. Success in this role will require a self-starter, with a strong analytical and continuous improvement mindset.

Job Description:

• • UPS is looking for individuals who enjoy working in a physical fast-paced outdoor environment that involves delivering packages in residential areas.
    Applicants must have excellent customer contact and driving skills. Qualified applicants must have a valid G or higher license issued in the province of Ontario. Package Delivery Drivers are expected to comply with UPS appearance guidelines. New drivers could cover multiple residential areas so area knowledge is an asset as well as the ability to read a map.

    Compensation

    • $19.00 per hour to start ($17.30 per hour plus $1.70 hourly bonus = $19.00)

    • Guaranteed wage progression through Union Collective Agreement

    • Paid weekly via direct deposit

    • Paid training

    • Employee discounts

    • Benefits after one year

    Shifts

    • Start time approx. between 9:30 AM till 7 PM (requires flexibility)

    • Finish time will vary daily depending on volume (5 to 12 hours per day)

    • Must be available to work Tuesday to Saturday (5 days a week)

    Requirements

    • Ability to lift up to 70 lbs. (35kg) without assistance and 150 lbs. (68kg) with assistance

    • Ability to read and navigate with map books

    • Minimum 21 years of age

    • Valid Ontario G license

    • Clean Driver’s Abstract showing:

    • - a) No accidents and maximum 5 demerit points for the previous 3 year period (last 36 months)

    • - b) No violations for the current year (last 12 months) and no more than 2 violations for the previous 3 year period (last 36 months)

    • Delivery experience will be an asset

    Candidates are encouraged to apply with resumes.

    UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if a workplace accommodation is needed. Thank you for your interest in UPS Canada.

Classification: ONA - HAM
Salary/Rate of pay: 39.07

Application deadline: 2024-10-03 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.  

Monday - Friday 7:00-3:30pm

Job Summary
A Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology and practices. This position is responsible for warehouse functions including, but not limited to, unloading, sorting, picking, kitting, packing, shipping and cycle counts and may be responsible for multiple accounts. The person in this position may use PC-based warehouse management systems to track packages, confirm shipments, print labels and perform inventory counts. The Warehouse Associate II may use RF Scanners, carts, pallet jacks and/or forklifts. This employee may have direct customer and vendor contact and works under supervision by the Warehouse Lead or Supervisor.

Duties and Responsibilities:

• Receive and inspect inbound product according to the established SOPs.

• Put away product in correct location based on SOPs.

• Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).

• Obtain orders, prioritize if necessary, and select products from the proper locations.

• Obtain and properly match up reprinted orders.

• Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity.  Escalate concerns to Lead or Supervisor.

• Stage and securely pack product based on SOPs.

• Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.

• Palletize cases, wrap, and load skids onto trailers.

• Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.

• Use RF Scanners to electronically scan barcodes.

• Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.

• Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.

• Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.

• Compile daily and monthly client reports per SOP, including customer KPI reports.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• High school diploma or equivalent.

• Warehouse experience required.

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. The employee performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads.

This position builds relationships with key decision makers and serves as a customer advocate. The employee researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. The employee makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format. This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As positions become available, the intended career path is transition into an Inside Sales Representative, followed by an Account Executive role.

Responsibilities:

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.

Qualifications:

Experience using Microsoft Office products or equivalent software

• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred
• Location:

Salary: $___/H

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

This position performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources, handling small scale projects, and analysis using various software packages. This position performs general office duties including managing a general mailbox, word processing, data entry, auditing documents, answering phones, coordinating meetings and other duties as assigned.

The successful candidate should be motivated, self-started, and able to learn and adapt to new systems and processes quickly. Maintaining timelines and balancing multiple ongoing projects effectively is a must. Attention to detail is also required to ensure reporting and system maintenance as accurate.

Role is On-Site

Hours: 8:30 AM to 5:00 PM (M-F)

Qualifications:

High School Diploma/GED

Excellent written/verbal communication skills

Strong analytical, problem solving, basic research, attention to detail, and time management skills

Proficiency in Microsoft Excel and Outlook

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

On-site position

Work Schedule: Monday to Friday, 8.30am to 5pm

Summary

Require Bi-Lingual French CSR position, performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects. Representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries.  Must have excellent communication skills and be able to build positive relationships with internal and external customers.

This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. 

This position may deal with confidential material on a regular basis.

Responsibilities:

• Prepares complex reports/presentations.
  Performs analysis using various software packages and databases

Able to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS excel and other related applications

Provides advanced office support knowledge and skills.
Answer incoming calls from customers therefore proficient in speaking French/English and written

Assist customer with request for information, complaints and resolving issues via phone, email or other media

Strong written and verbal communication skills

Attention to detail, especially involving data entry

Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction

Ability to multitask, prioritize and manage time effectively

Follow communication procedure, work instructions, guidelines and policies

Qualifications:

• High School Diploma, GED, or International equivalent
  2+ years' office warehouse support experience - Preferred
  Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
  Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
  Accurate and rapid data entry

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

We are all about investing in our team members, offering fantastic benefits and perks, such as:

Uncapped Earning Potential: A rewarding compensation package that includes uncapped commissions.

Enjoy the Perks: Employee discounts that can offer up to 50% off our Rogers and Fido products and services.

Health: Quick access to one of the best flex health and dental benefits, Parental Leave and Benefits- Top Up, Gradual Return to work- Parental Leave, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits

Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.

Wealth Accumulation: Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), Pension plans in Canada and option for company matched share purchase program. 

Give Back: Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play.

Learn & Grow: A 90-day training and onboarding program to build your fundamental skills for the job. Also build your career within Rogers through development opportunities, including Tuition Assistance Program, Mentoring Circles, Online Learning Platforms and Coaching programs

Tuition Assistance Program: Eligible Retail employees can participate in our Retail Tuition Assistance Program (TAP) by entering a quarterly draw. The program is designed to support the growth and development of Retail employees by investing in their education.

Commitment to Diversity: We all bring something different, and we know what makes us different is what makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing Women, People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities.   

What You Will Be doing:

•    Tailoring Solutions: You build rapport with customers to understand their needs and match them to Rogers and Fido brand products including Wireless, Cable, Hi-Speed Internet, Home Phone, and Rogers Mastercard  
•    Sales:  Identifying opportunities, anticipating customer needs and achieving sales goals within a dynamic and supportive team environment. 
•    Customer Engagement: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products. •    Representing the Brand: Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications:

•    Interpersonal & Communication Skills:  Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication. 
•    Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.
•    Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs.  •    Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service.  
•    Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.
•    Minimum Age: You meet the provincial minimum age of majority 
•    Flexible Availability: To better serve our customers, you can commit to provide a minimum availability of 20 hrs a week, including evenings, weekends, and statutory holidays.

No previous telecom technology experience required. We will train you; bring your willingness to learn and curiosity.

After you apply, watch your email.

If you are selected to move forward in the process, a member of our Recruitment team will reach out to you to discuss the position further.  Successful candidates will be required to provide consent for and pass Background and Employment Verification check requirements.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 900 Maple Avenue, Unit B24 (5312), Burlington, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 298260