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The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.

Day-to-day activities

Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting

• Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying. 

• Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

• Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

• Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.

• Learning and expanding your knowledge in a way that contributes to your branch’s success.

• Spreading positive vibes and collaborating with a team you’re proud to be a part of.

Capabilities that will take you further

• People first approach. You are all about people.  Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

• Business focused. You’re able to see the bigger picture.  Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.

• Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.

• Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.

• Accurate. You’re very detail oriented.  Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment. 

• Knowledge seeking & growth minded. You’re a self-starter.  You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money. 

• Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.

Foundational knowledge and experience to grow from

Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!

Why work with us?  

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.  

#LI-SA1 

IND-SA

Closing Date:

* Position closes at 12:01am on the close date identified below.

09/30/2024

• Location: 356 Casavant Avenue, PRINCE ALBERT, SK S6V 5R3, Canada

To operate company vehicles and provide efficient delivery and pickup of packages while performing in a floating capacity for a minimum of 15 routes. To work as a courier but not on an assigned regular route.

To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)

Promotes continued sales and generates potential incremental revenue wherever possible

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

One (1) year of previous courier experience

Amount of time required to learn or adjust to the job

Six (6) months

Special Notes:

Incumbent(s) of this position do not have regularly assigned routes. They provide coverage for open routes in the absence of the normally assigned courier.

The requirement of DG specialist is dependent upon station size and location. Senior Management (MD level) has the right to override these requirements as it sees fit.

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Ability to gain and maintain FedEx DG Specialist certification

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

In the Province of Quebec, must be bilingual (French and English).

Interpersonal Skill Requirements

Excellent human relations, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Educational Requirements

High school diploma/equivalent

Related Experience Requirements

Minimum number of years required for entry to this job

One (1) year of previous courier experience

Amount of time required to learn or adjust to the job

Six (6) months

Special Notes:

Incumbent(s) of this position do not have regularly assigned routes. They provide coverage for open routes in the absence of the normally assigned courier.

The requirement of DG specialist is dependent upon station size and location. Senior Management (MD level) has the right to override these requirements as it sees fit.

Technical Skill Requirements

Solid knowledge of the following:

Must possess a valid drivers licence and have a good driving record.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification). Must maintain accreditation through yearly recurrency training prior to expiration.

Ability to gain and maintain FedEx DG Specialist certification

Good understanding of FedEx products, features of service, general operations.

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Some knowledge of Federal Express operations and Canadian Customs regulations an asset.

In the Province of Quebec, must be bilingual (French and English).

Interpersonal Skill Requirements

Excellent human relations, customer relations and communication skills.

Good analytical, problem solving, prioritization and organization skills

In this role you will help us get our famous brands to the people who love themall across Canada.You’re ambitious and hard-working and see every challenge as an opportunity. You pride yourself on being motivated, strong and a team player, and you have strong organizational and communication skills. You want a job that will maximize your earning potential as well as open doors for the future and prefer to be out in the world rolling up your sleeves than behind a desk all day. 

Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.  

To learn more about the work you’ll be doing as a Delivery Driver , please review our realistic job preview https://vimeo.com/674990551/f1a5cc3467

It will be referenced throughout the interview process.

What you can expect from us: 

• A working environment that puts health and safety first 

• Great people and culture – proudly bring your whole self to work!  

• Future growth opportunities. We are one of Canada’s top 10 employers of youth. Ask us more in your interview! 

Responsibilities

• Establishing and maintaining positive working relationships with the primary contacts at each account, acting as a PepsiCo ambassador.  

• Providing accurate, timely product deliveries and unloading product as directed by the customer 

• Processing invoices and handling daily settlement of accounts 

• Stocking and rotating product in various environments, merchandising to standard at all accounts 

• Building displays and setting up promotional materials such as pricing signs and banners 

• Accurately completing all necessary paperwork 

• Performing all assigned duties in a safe and responsible manner, while in compliance with all laws and transportation regulations 

Physical demands and working conditions:

• You can lift/carry large loads up to 50 lbs repetitively throughout an 8-10 hour day 

• You can maneuver large loads by hand and with use of various aides, requiring a wide range of physical agility, flexibility, and strength 

• You will be exposed to a variety of weather and temperature ranges, and you will safely operate the equipment during poor road and driving conditions 

Qualifications

• You have excellent people skills and know how to work with customers 

• You have a High School Diploma, Professional Studies Diploma or Equivalence   

• You must have a valid Class 1 CDL driver’s license in good standing with a safe driving record 

• You’re physically fit 

• You are self-motivated and can work under minimal supervision 

Additional skills you may have (not required , these are assets)

• Flexibility to work extended hours and overtime 

• Ability to drive manual transmission 

We have a permanent Journeyman Millwright role for our Packaging facility in Edmonton. This role reports to the Maintenance Manager and is responsible for the safe operation and maintenance of the packaging facility with emphasis on safety, productivity, quality, cost control, environmental compliance and positive inter-departmental relations.  

Hourly rate: 43/hr to 46/hr                                                                                 

Core Functions:                               

• Perform corrective and preventative maintenance on industrial equipment in a production environment               
• Troubleshooting the following packaging and process equipment: conveyor systems, rotary filling equipment, automated boxing equipment, heat exchangers, palletizing etc.                                     
• Perform preventative maintenance and regular Work Orders and account for inventory and labor        
• Adhere to Bunge’s policies, safety procedures and with provincial codes and regulations                        
• Fulfill all Health and Safety, Food Safety, HACCP, WHIMS, MSDS and SQF and Company policy requirements                                  
• Contribute to the overall plant safety by participating in plant safety training and hazard detectio 
• Be able to read and understand mechanical drawings/schematics.                                           
• Other duties as assigned.                                                                                        

Skill/Experience Requirements:                                

• Must have a valid Provincial Millwright Journeyman Certificate, or a recognized interprovincial equivalent coupled with a minimum of two years’ experience                                      
• Experience in food manufacturing maintenance would be considered an asset.                                  
• Ammonia refrigeration/boiler experience is an asset                                      
• Knowledge and experience with PLC controls and programming systems. Allen Bradley an asset              
• Demonstrated success in the application of safety standards, compliance with safety regulations, and the promotion of a safe working environment                                  
• Tig welding and milling is an asset                                         
• Superior verbal, written and listening skills                                         
• Ability to perform medium to heavy manual labor                                          
• Candidates must be strong, independent individual while possessing the ability to function within a highly integrated team environment                                   

     This position is an afternoon shift on Monday to Friday from 3pm-11:30pm only.    

Location: Saskatoon, SK, CA, S7H 2X1

Canadian Blood Services is looking for a Regular Part Time RN Trainer to join our dynamic Donor Relations and Collections team in Saskatoon.

In this role, you will be supporting all Supply Chain training activities within the Region, in accordance with Canadian Blood Services regulations, standards, and good manufacturing practices.

Formula for success:

• Coordinate Training Requirements
• Conducts periodic reviews of training status, GMP issues, non-conformance reports and recommends appropriate action to the Resource Manager, Supply Chain.
• Assists with the implementation of new projects and processes.
• Periodically performs procedures to maintain technical competency and efficiency in training requirements.
• Performs work in accordance with the provisions of the Canadian Blood Services’ Corporate Health and Safety Policies and Procedures. 

Desired education and skills:

• Current registration, or eligibility for registration, with the College of Registered Nurses of Saskatchewan (CRNS).
• Certified Training Profession (CTP) or similar certificate an asset or a minimum of 5 years of adult training experience.
• ISTP trainer or equivalent preferred.
• Additional specific designations, licensure, or qualifications may be required.
• Experience in a biologics, pharmaceutical, medical devices, or health related environment.
• Well-developed classroom delivery and facilitation skills.
• Understanding and application of adult learning principles.
• Coaching and post-training support.
• Flexibility to adapt to different learners and situations.
• Excellent communication skills – verbal and written.
• Excellent customer service skills.
• Excellent organizational & time management skills.
• Proficiency with MS Office (Excel, MS Word, PowerPoint).
• Must be detail-oriented and capable of working in a highly regulated environment.

What we Offer you:

• Paid vacation and payment in lieu of holidays.
• Comprehensive health, dental and vision benefits for you and your family.
• Defined benefits pension plan.
• Employee discounts, wellness programs and more.

What you can expect

• In this role you will be working on site at our Centre.
• This position is 60 hours biweekly Monday-Friday daytime hours.
• Possibility of requirement for full time and travel for the first 6-8 weeks for training.

Weekly Hours: 38.75 

This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers’ accounts. The Customer Account Representative ensures that corporate policies and guidelines are followed with all credit and collection processes while delivering a high level of customer service that supports business and sales strategic objective.

Job Description:

Major Job Functions:

Portfolio Management:

• Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systems
• Manage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short payments
• Assist in branches when receiving request for Deferral’s, General Security Agreements (GSA), garage man's liens and escalate to Senior CAR.
•  Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Sr. AR Manager for protracted periods.
• Collect on past due accounts and report to Account Receivable Team Lead and or Senior AR Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.

Customer Service:

• Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Netting forms, Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.
• Responding to customer enquiries, by promptly answering the queue line.
• Reconciliation of AR accounts as required

Credit Approval:

• Approve credit releases for parts, service and rentals request and authorize requests over the set credit limit

Reporting:

• Prepare weekly & monthly AR reports as assigned
• Other assigned duties as required

Accountability:

• Meet or exceed set collection targets (60 to 90 day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
• Regular, proactive and consistent contact with customers assigned and accurate and timely account and process information and documentation, as required
• Monitor and communicate customer portfolio metrics (e.g. delinquency notes, portfolio ageing and identified risks) to applicable internal stakeholders and Accounts Receivable Team Lead
• Identify and act on accounts requiring legal action through communicating with Accounts Receivable Team Lead, Senior CAR, or  Senior AR Manager on areas of concern
• Represent the company in a professional and ethical manner and establish and maintain effective and cooperative working relationships with customers, branches and all internal relationships while maintaining confidentiality
• Adhere to policies and procedures outlined in the Credit Department Policies and or Procedures

Experience:

• 1-3 years of high volume corporate collections experience
• 1-3 years’ experience processing accounts receivable
• Proficient in MS Office Applications
• Knowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)
• Knowledgeable of basic business law and basic tax law
• Knowledgeable of Generally Accepted Accounting Practices (GAAP), credit procedures and CCAA (Customer Credit Agreement Act)
• Knowledge of account receivable and collection practices
• Understands and adheres to Finning policies and procedures, including Safety

Specific Skills:

• Sound customer service skills
• Strong verbal and written communication and interpersonal skills
• Strong time management, multitasking and prioritization skills
• Self-motivated and independent problem solving skills
• Sound organizational skills
• Strong Excel & account reconciliation skills

The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.

The Customer Service Representatives are part of the customer team, taking direction from the Supervisor and Senior Customer Service Representative on priorities and performing activities required to meet our customer’s needs. The Customer Service Representative will perform specialized tasks requiring time and attention. An example of these duties may include producing reports, assisting the customer with Diversions and overloads, and bad orders. The Customer Service Representative will interact directly with the customer or through the Senior Customer Service Representative.

Critical Performance Areas

·       Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled. This includes handling requests or working with other stakeholders (ex. ETC, OS, Claims) to complete tasks. Work with Senior Customer Service Representatives and Supervisor to escalate as required. 

·       Communicate, monitor and advise customers on problems areas, service exceptions, special requests and update necessary logs, forms or systems, as required. 

·       Assist the customer in specific activities, such as diversions, transloads, way billing issues, inbound load rejects, imbalanced/overload cars, bad order cars, holiday schedules, etc.

·       Run various systems inquiries (ex. SRS, Business Objects, CSI) obtaining status on shipments and empty equipment. Compile and analyze data.

·       As required, monitor fleet location, traffic status, updating work orders as needed, identifying exceptions and shortfalls. 

·       Other duties as assigned and required.

Success in the call center environment may be measured by:

·       Wait time for initial contact

·       Length of time required during interaction to reach resolution

·       Ability of the CSR to impart relevant knowledge on the first contact

·       CSR scorecard

·       General customer service perception (measured by surveys)

·       Additional measurements as required

Working Conditions

·       Expected: 25-30% on phone with Customer. Expected to remain professional when faced with difficult situations.

·       Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering customer inquiries.

·       Shifts are assigned based on seniority. Some shifts will require shift work (day shift, afternoon shift, night shift, weekends, and holidays).

·       High team-interdependence expected.

·       Must be able to work without constant, direct supervision.

Employment Requirements

·       Postsecondary preferred. Equivalent experience may be considered.

·       Previous Customer Service position and Call center experience (min. 1 year full time)

·       Excellent verbal, reading comprehension and writing skills in English (fluent French and English in Montreal).

·       Excellent communication & customer service skills.

Assets

·       Proficiency in the use of Microsoft Office, Word and Excel with a minimum typing speed of 30 words per minute.

·       Courteous telephone manner is required.

·       Good working knowledge of North American geography and train operations.

·       Must be reliable and flexible.

·       Experience working with external and internal customers and vendors.

Candidates will be assessed as suitable and adaptable through assessment processes. Candidates will also be required to pass new qualification testing to hold position.

Weekly Hours: 37.67 

Weekly Hours: 40 

Weekly Hours: 36.67