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Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

WHAT WILL YOU DO?

• Monitor and categorize incoming calls and chats analyzing frequently-asked questions and defining procedures.
• Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs
• Resolve Level 1 technical issues
• Escalate Level 2 support teams.
• Evaluate the efficiency of new tools and utilities, used for service desk services.
• Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
• Ensure employees receive excellent support during their engagement.
• Troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
• Support employees by Chat and Calls.

What do you need to succeed?

Must have

• Excellent communication skills in both English and French
• Previous Customer Service Experience
• Strong analytical and technical disposition
• Client first mindset
• Good understanding on Computer Operating systems and Microsoft Office applications

Nice to have

• Previous Service Desk Experience
• Microsoft certifications
• Knowledge of ServiceNow, Software Center
• VPN and RSA experience/knowledge

Hours of Work:

• Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
• Must be able to work 20 hrs a week. Days, Nights and Weekends.
• Initial training will be carried out over a two-week period during which you will need to be available during the day Mon – Fri.
• This is a Work From Home position.
• Require a quiet and secure space within your home to perform your role
• Strong Internet/Wifi connection required

Job Skills

Help Desk Services, Help Desk Support, Installation Support, IT Help Desk, Technical Troubleshooting, Ticketing Tool, Time Management

What is the Opportunity?

As the Administrative Assistant, you will play a critical role by providing direct support to both the Managing Director and Director, Relationship Management at RBCx. RBCx is a full-service platform to accelerate the entrepreneurial journey at every stage of growth – providing access to capital solutions, innovative products and services, and operational expertise to help technology companies’ scale. You will be accountable for managing schedules, departmental events and executive correspondence to ensure the effectiveness of the executive leadership team. In addition, you will liaise with RBC Leadership and business partners on behalf of the Directors, follow-up on action items, maintain calendars, coordinate travel arrangements, maintain and organize files, prepare correspondence and other presentation materials, and prepare / act as a pre-verification officer for department expense reports.

What will you do?

• Provide executive administrative assistance in support of the senior executive maintaining a high degree of confidentiality and accuracy within a fast-paced, deadline driven environment.

• Assist as the primary liaison for the senior executive, with senior internal and external stakeholders.

• Coordinate and maintain senior executive’s correspondence, calendar, and reporting, responding and prioritizing as appropriate and with discretion.

• Proactively manage complex travel arrangements/itinerary; ensuring seamless travel and efficient use of budgeting and resources.

• Coordinate and provide support for internal and external event planning such as offsite sessions, communication & roundtable sessions, Town Halls & Coffee chats

• Manage the senior executive/leadership team’s supplier relations, maintain records and business expenses, and ensure invoices and bills are promptly paid; prepare and approve expenses according to delegated authorities.

• Coordinate all aspects of logistical organization of conferences/meetings. Develop agendas, materials and routines, including action items and follow-ups. Provide post-event support as needed.

• Coordinate arrangements for employee changes and onboarding plans for new hires, including equipment and premises requirements and ensuring adherence policies and procedures.

• Support the Director’s monthly portfolio quality reviews by gathering relevant reports and commentary from VP’s on outstanding items.

What do you need to succeed?

Must-have:

• 5+ years of Executive or Administrative support experience supporting senior leadership.

• Superior organizational skills specifically around calendar management, scheduling, ability to organize, plan, and schedule activities.

• Strong interpersonal relationship skills in working effectively with various levels of staff, including senior management and executives; ability to work as a team member.

• Sound judgement in decision making; strong problem solving skills and resourceful in working with others and representing the office of the senior executive.

• Anticipate the needs of the senior executive and flag questions or opportunities before issues arise.

• Demonstrate initiative, positive and helpful attitude when dealing with others in a professional manner.

• High proficiency in MS Office (Word, PowerPoint, Excel, Outlook); Intranet and Internet navigating and research skills.

Nice-to-have:

• Related experience within a matrixed corporate environment.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• Opportunity to be a valuable member of a critical team.

• Comprehensive compensation including performance bonus, pro-rated vacation, flexible healthcare benefits.

• Significant exposure to stakeholders across multiple businesses.

• Interesting, complex work that makes a difference in peoples’ lives.

• A collaborative culture that recognizes innovative business ideas.

• Access to various programs, resources and technology.

Job Skills

Communication, Data Entry, Detail-Oriented, Email Services, Office Administration, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Word Processing Software

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years’

Responsibilities:

• • The candidates should be able to interview patients to obtain case histories, schedule and confirm appointments
  • The candidates should be able to complete insurance and other claim forms, maintain filing system

• The candidates should be able to perform general clerical work, such as order supplies and maintain inventory, determine and establish office procedures and routines
• The candidates should be able to enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
• The candidates should be able to initiate and maintain confidential medical files and records

Benefits:

• The candidates will get dental plan, health care plan, vision care benefits

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, and Cover letter) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions. Include answer the following questions while applying:

• • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• What is your current level of study?

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
 

Main Purpose and Function
The Vancouver Board of Parks and Recreation is accepting applications from qualified individuals to be added to a pool of Building Workers (BW) to join our Community Centres and Mobile Parks auxiliary teams. This role will provide qualified candidates an opportunity to work in and across a diverse portfolio of facilities and spaces in the City. Qualified candidates will be assessed on the basis of their skills, knowledge and abilities, and may be selected for an interview should they meet the qualifications and requirements of the position and a vacant opportunity exists. 

Specific Duties and Responsibilities

We are hiring auxiliary staff for two teams within the Park Board, our Community Centres and our Mobile Parks Teams.

Building Worker - Community Centres
The Building Worker is responsible for the enhancement of civic buildings by completing janitorial duties and minor maintenance. A key part of the role requires knowledge of standard cleaning methods and the ability to learn new and effective methods to ensure the cleanliness of the facilities. The Building Worker is responsible for performing a variety of heavy cleaning tasks including stripping and waxing floors, cleaning windows, cleaning washrooms, showers and change rooms, carpet cleaning, emptying garbage, minor maintenance repairs and other related duties as required.

Building Worker - Mobile Parks

The Mobile Parks Building Worker will provide janitorial services for the citywide inventory of public bathrooms and change rooms in parks. The Building Worker must also be able to operate a vehicle on a daily basis in a safe and efficient manner. Duties include, but are not limited to: opening, stocking, spot and deep cleaning, and locking facilities.

The successful candidate must be able to work a variety of shifts including mornings, afternoons, evenings, overnights and on weekends. 

Qualifications
Education and Experience:

• Completion of a recognized certification program in building services work and some related experience.
• Experience performing a variety of routine manual tasks in care, cleaning and general maintenance of buildings.
• Experience operating and using janitorial tools, equipment and supplies.
• WHMIS is preferred.

Knowledge, Skills and Abilities:

• Working knowledge of materials, methods, safety practices and simple equipment used in janitorial and maintenance work.
• Ability to arrange an effective work schedule under minimum direct instruction.
• Good health and strength sufficient to perform a variety of routine manual tasks in care, cleaning and general maintenance of buildings.
• Skill in the use of heavy cleaning equipment.

Driver License and Record Checks: 

• A current and valid class 5 BC Driver’s License and a satisfactory driving record is required for the Mobile Parks Team, but not for the Community Centres Team

All applicants must attach a copy of their Building Services Work certification and any other relevant documents to their application

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

The Solution Architect helps support and lead the implementation of enterprise, business, information/data, application and technology architectures as defined by the Enterprise Architect.  Working with the Enterprise Architect, the Solution Architect will provide support to enterprise-level business functions.

The Solution Architect will champion this enterprise view with support from the Enterprise Architect, and in alignment with the Enterprise Architecture strategies.  They will apply these Enterprise Architecture strategies, blueprints, and standards into their solutions and designs as they support business and technology projects. 

The role provides leadership in planning and implementing enterprise information systems to support both distributed and centralized business operations.  

The position has access to confidential information and makes recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing work loads, working conditions, changes in positions or staffing levels.

Specific Duties/Responsibilities

• Researches, evaluates and recommends new tools and methodologies for development of business applications
• Validate, Refine and Expand the Enterprise Architecture Model
  • Verify assumptions; utilize subject matter experts to improve and further define the model defined by the Enterprise Architect
  • Assess the value of solution-enhancing developments and incorporate as appropriate.
  • Use the requirements to develop well-formulated models of the components of the solution; augments models as necessary
  • Communicates ideas effectively through models
• Consults with customers to understand their requirements
  • Translates business and technical requirements into an architectural blueprint to achieve business objectives
  • Identify use or purpose, constraints, risks, etc.
  • Participate in the discovery and documentation of the business scenarios driving the solution.
  • Understand the requirements and captures understanding in architecture and solution specification.
• Provide project management services for programs and projects and management of the resource/team assigned.
• Manage the Architecture:
  • Represent architecture and issues during development and decision points
  • Act as an "agent of change", communicating the need for the implementation of the architecture.
  • Continuously foster the sharing of business unit, architecture, and technical information across the organization.
• Create a Useful Model:
• • • Use requirements and develop well-formulated models of the components of the solution; augment the models as necessary; use models and multiple views to communicate ideas effectively.
    • Leads evaluation, design, and analyses of the solution architecture across a group of specific business applications or technologies, based on enterprise business strategies, business capabilities, value streams, business requirements and enterprise standards
• Provides technical assistance to business applications upgrades and implementation of other modules, including integration to other applications
• Develop technical implementation plan, including scope, budget, and schedule, for projects and initiatives
• Contribute to strategic planning of IT enterprise architecture, deployments and road map
• Participate in the development of IT specifications, budgeting estimates for capital and operating requests, procurement processes, and contract negotiation.
• Make recommendations for changes in methods, processes and procedures that may impact on financial and operational areas as well as staffing workloads, working conditions, changes in positions or staffing levels.
• Other duties/responsibilities as assigned

Minimum Position Requirements

Education and Experience:

• Bachelor’s degree in Computer Science, Business Administration, or a related discipline.
• 5 years of professional IT experience in at least two IT solution disciplines – eg technical or infrastructure architecture, application development, cloud, IoT, data, integration
• Minimum of 3 years of experience in a role focused on delivering solution architecture as a strategic practice
• Minimum of 1 years of experience in project management  

Knowledge, Skills and Abilities:

• Extensive knowledge of current IT trends and technologies.
• Proficient in the techniques required to produce designs of complex systems; including requirements discovery and analysis, formulation of solution content, identification of solution alternatives and their assessment, technology selection, and design configuration.
• Working knowledge of more than one design method, such as the TOGAF Architecture Development Method (ADM)
• Experience using Enterprise Architecture tooling, Hopex preferred
• Ability to direct groups with diverse opinions together to reach a consensus and the ability to lead the effort of architecting a technical solution to address complex business problems.
• Excellent analytical, writing, and communication skills are required.
• Ability to communicate effectively to all levels of the organization.
• Demonstrated ability to work with both technical and non-technical staff.
• Demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and team members to provide advice, information and assistance
• Thorough working knowledge of office productivity tools (e.g. Windows, MS Office, MS Project, etc.).
• Capable of handling business critical and sensitive information in a position of trust.
• Experience with API Management and Integration Platforms (API design, gateways, analytics)

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Main Purpose & Function

The Planning Analyst provides a range of technical, research and graphic support to the City-wide and Regional Planning Division and primarily assists the Economic Development Planning team. The main responsibilities of the position include research, data collection and analysis, mapping, providing graphic support, drafting presentations and organizing public consultations.  The analyst will support policy research and engagement related to: homebased business regulation, intensification of industrial areas, hotel development policy and employment area planning.

Specific Duties & Responsibilities

The Planning Analyst provides a wide range of technical, analytical and graphic support including data collection, analysis and monitoring, research, mapping, developing and maintaining spreadsheets/ databases, designing and administering surveys, assembling factsheets, drafting reports and preparing graphics. Technical planning work will include the collection, management, and interpretation of various sources of data, including the use of basic GIS applications and desktop publishing software such as InDesign.

The Analyst plays a key role in:

• Developing and conducting qualitative and quantitative research on a range of economic, employment and regulatory issues and trends, including the preservation and intensification of industrial lands, office and hotel development policy as well as supports for small business.
• Supporting qualitative and quantitative analysis of economic and demographic data for use in team projects and support for policy, zoning and current planning recommendations.
• Sourcing, developing and maintaining economic, property, permit, demographic and or other statistical information to support economic planning initiatives.
• Collecting, managing, and interpreting various sources of data, including the regular use of StatsCan, CoStar, GIS, MapInfo and ArcGIS software.
• Developing and conducting in-depth background research and analyses on topics related to land use and economic development.
• Supporting the preparation of reports and technical papers for senior staff in PDS and other departments.
• Organizing and facilitating public consultation processes.
• Developing informational and graphic materials for public open houses, workshops and for inclusion in Council reports.
• Summarizing public consultation processes and survey results for senior staff and the public. 
• Taking notes in meetings, both internal and public.
• Assisting in drafting and refining presentation materials for senior team members.
• Maintaining and updating economic development planning websites and other technical support for the Economic Development Planning team.

Qualifications

Education and Experience:

• University degree in Planning or a related field with some professional planning experience or an equivalent combination of education and experience.
• A related university degree with experience related closely to the duties involved.
• Membership or eligibility for membership in the Canadian Institute of Planners is desirable.
• Familiarity with rezoning processes and a working knowledge of zoning and land-use regulations, land development economics and urban design principles is strongly preferred.

Knowledge, Skills and Abilities:

• Strong organizational and project management skills.
• Strong interpersonal and written and verbal communication skills.
• A demonstrated ability to work independently, as an effective member of a team.
• A proven ability to self-manage workload, respond to changing priorities and to meet tight timelines.
• Sound research and analytical abilities and demonstrated experience in planning related research, data, monitoring, policy analysis and communicating findings.
• Working knowledge of municipal tools and strategies for economic development and small business support is strongly preferred.
• Working knowledge of, and experience with GIS software (e.g., MapInfo, ArcGIS), proficiency with Microsoft Office.
• Graphic skills and experience with the Adobe Creative Suite and other similar design related software.
• Experience working with external data sources e.g. Statistics Canada, BC Stats, and BC Assessment.
• General knowledge of City by-laws, processes and policies would be an asset.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

Requirements:

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Bachelor’s degree or equivalent experience
Experience: Candidates should have experience of 2 to less than 3 years

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.

• International Candidates who don’t have a valid Canadian work permit also can apply

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through the below-mentioned details.

By email
[email protected]

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function

Reporting to the Managing Director of Social Policy & Projects, the Social Planner II is responsible for coordinating major social planning projects often involving complex and sensitive issues, and supervises a small team to help improve the social well-being of Vancouver residents, communities, and neighbourhoods to create a healthy city for all.The work requires considerable liaison with government representatives and officials and members of Boards, Commissions, private agencies and community organizations.

The initial of focus of this Social Planner II position is to provide collaborative leadership and strategic direction that contributes to the ongoing development and implementation of the Healthy City Strategy (HCS), the City’s long term sustainability strategy for health and wellbeing. The HCS encourages senior government partnerships and investments and align long term priorities for the City’s capital and operational investments, leverages additional resources and ensures that resources are targeted to Council approved priorities and community needs.

The Social Planner II applies socio–economic theories and practice, provides strategic leadership and project management skills and leads the development and implementation of multi-sectoral initiatives involving senior leaders, community partners, and civic agencies to achieve key goals and targets. The position also contributes to monitoring systems to track and report out on progress on targets, indicators, implementation, and alignment to Mayor and Council and other stakeholders; makes presentations and reports to senior management and Council and ensures that the strategy aligns with corporate objectives. In future, this position may be reassigned to focus on other Social Planner II related work within the division based on operational need.

Specific Duties and Responsibilities

• Facilitates collaborative multi-sectoral initiatives and actions with internal and external stakeholders, including senior representatives, to achieve healthy city goals and targets including but not limited to other levels of government, the non-profit sector, business, research, and residents.
• Advises senior leaders both internal and external to the City on international and local best practices and methodologies to address very complex social problems facing Vancouver and other urban centres through innovative approaches.
• Facilitates consultation and engagement initiatives with residents, Indigenous communities and organizations, community organizations and other government agencies, business and residents to identify and implement innovations promoting and achieving healthy city goals and targets.
• Contributes to monitoring and tracking systems that integrate related HCS city wide indicators, actions and metrics and prepares regular updates to Mayor and Council, and other publics and partners on progress.
• Prepares information, presentations and reports which align with corporate objectives for senior management and Council.
• Supervises and mentors staff to ensure effective team outcomes.
• Develops contracts and supervises consultant contracts, as required.
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• University graduation in the Social Sciences, Public Policy, Urban Planning, Public Health, Indigenous Studies, or other related discipline, preferably at the Master’s level, or an equivalent combination of education and experience. 
• Experience working in a municipal planning setting, and an extensive understanding and experience with good results in multi-sectoral planning and implementation of strategic and complex social initiatives. Considerable experience working in this area preferably supplemented by supervisory experience.
• Experience with data management, governance, and tools; analytical approaches, methods, and tools; and production and delivery of presentations, or an equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge and experience in health and well-being, planning, research and analysis along with knowledge of social policy development, in particular health equity and the determinants of health. 
• Theoretical and practical knowledge of the research and evidence upon which the Healthy City Strategy is based, such as health equity, social determinants of health, Indigenous well-being concepts, proportionate universalism, and other related theories and practices.
• Considerable experience leading senior internal and external stakeholders, steering committees, senior personnel in civic departments and dedicated staff team and consultants in the development, implementation and monitoring of a strategic initiative.
• Working knowledge and application of social, economic, and ecological trends and statistics
• Ability to create, operationalize and measure effective social policy through community development and other innovative approaches.
• Demonstrated leadership skills and the ability to form strategic partnerships to address complex social issues from a wide range of civic and senior government officials, non-profit and private sector representatives and residents.
• A strong understanding of social sustainability and how it relates to economic, ecological, and cultural sustainability.
• Strong critical thinking and analytical skills.
• Ability lead strategic efforts, manage conflict, and to exercise a high degree of judgement and independence toward delivery of outcomes.
• Strong project management and organization skills, including the ability to set and adapt to changing priorities in a complex, fast paced work environment. 
• Excellent oral and written communication skills including the preparation of reports and presentations;
• Ability to supervise staff and/or contractors and ability to manage budgets
• Ability to work effectively both independently and as a team member
• Proficient technological skills.
• Ability to meet transportation needs.