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Job Summary

Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience.

Duties & Responsibilities

• Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.
• Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.
• Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
• Provides professional in-person customer service and customer care by educating citizens on availability and use of online services.
• Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
• Updates communication for service alerts on the City website.
• Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.
• Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required.
• Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements.
• Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
• Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels,
• Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience.
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

• Graduation from a business college

Or

• Graduation from a one year post-secondary business related program.
• Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to complete successfully, recognized customer service training.
• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
• Ability to work as a team member with minimal supervision.
• Ability to communicate effectively, orally and in writing.
• Ability to remain calm and composed when faced with emergent situation
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to perform multiple tasks at one time.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
• Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.

Job Summary

Under supervision of the Clerical Supervisor 13, this position performs clerical, reception and office administration duties.

Duties & Responsibilities

• Screens in-person and telephone inquiries and determines appropriate initial action.
• Responds to a variety of email enquiries pertaining to Parks Service levels, City Tree and Urban Forestry, Pest Management and Park Access Permit programs and generates service requests to the appropriate program staff.
• Coordinates and provides reception and administrative support services, including ordering office supplies to maintain inventory levels and ordering courier services.
• Enters data into various databases, ensures its accuracy, and produces reports, contracts and labels.
• Prepares a variety of documents, including confidential reports, manuals, newsletters, web documents, PowerPoint presentations, etc.
• Controls and records the approvals, payments and keys for the Garden Plot Program, as well as generating approval letters for the participants.  
• Maintains records of office expenditures, e.g. supplies, courier service and photocopying, for budget estimates.
• Maintains the centralized office filing system, including confidential documents as well as assisting with maintaining staffing master data spreadsheet.
• Arranges and confirms appointments. 
• Sorts and distributes incoming and outgoing mail.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Graduation from a business college.
• Typing speed of 55 w.p.m.
• Two years' diversified experience in general office procedures.
• Considerable knowledge of business English and arithmetic.
• Considerable knowledge of modern office practices and procedures.
• Demonstrated ability to work with newcomers/ immigrant population
• Ability to take accurate minutes of meetings.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to make decisions in accordance with established policies and procedures.
• Ability to work with minimum supervision and to prioritize duties and responsibilities.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality.
• Demonstrated skill in the use of a computer using the Microsoft Office Suite.

Under supervision of the Service Supervisor, this position drives a bus to transport passengers to local destinations in a safe, courteous manner and provides related information to the public in a polite and professional manner.

 

Before applying, you may want to click below to learn more about the qualification, benefits and other information regarding Saskatoon Transit Bus Operators!

 

Becoming a Transit Bus Operator

Duties & Responsibilities

• Operates a bus in a safe and courteous manner in accordance with Saskatoon Transit rules and regulations either along scheduled routes to local destinations or on chartered services or tours.
• Provides passengers with information about schedules, stops and presents the fare.
• Ensures passengers safety when boarding, riding and leaving buses.
• Reports all operational problems, such as delays and mechanical problems, according to established procedures.
• Performs other related duties as assigned.

Qualifications

• Grade 12 education.
• Three years’ experience in public transportation service delivery, including two years customer service experience.
• Possession of a valid Class 2A Learners Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record
• Thorough knowledge of the geographic layout of the City of Saskatoon.
• Demonstrated ability to deal courteously and tactfully with the public.
• Knowledge of, and empathy with, the transportation needs of persons with disabilities.
• Demonstrated ability to communicate effectively orally and in writing.
• Demonstrated ability to establish and maintain effective working relationships with other employees, civic departments and outside agencies.
• Physical ability to perform the assigned duties and work in all climates.

Requires Security Check

About This Opportunity

Our Daily Mission is to create a better future and deliver optimism to our customers, consumers, and communities. At Coke Canada, we welcome and celebrate our differences, together we are creating an inclusive environment where we all see, hear and feel like we belong. Coke Canada Bottling Bulk Drivers are responsible for the delivery of pre-ordered products to assigned accounts. Some of our routes may require overnight stays. 

 

The Details:

 

This is a Part-time position that will start ASAP. 

 

Wage: $32.39 

Schedule: As required - Business operates: Monday - Friday, Day Shifts (4x10 Hours)

Hours: 40+

Responsibilities

• Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck.
• Check accuracy and stability of truck load.
• Follow all Coke Canada Bottling and Store policies regarding equipment and safety.
• Offload products and bring into the customer’s location.
• Merchandise product into customer location as needed.
• Collect company property.
• Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety.
• Maintain professional relationships with co-workers and customers.

Qualifications

• Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years.
• One (1) plus year of commercial driving experience.
• One to three years of general work experience.
• Local delivery experience preferred.
• Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without assistance.
• Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance.

This job posting includes screening questions. Please answer the following questions when applying:

• Are you currently legally able to work in Canada?