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Main Purpose & Function 
Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.

Reporting to the Security Coordinator, the Security Attendant I is the public’s “first point of contact.” As part of the security team, the position supports Centre security and safety, and works to create a safe and welcoming environment for patrons and staff.

Specific Duties & Responsibilities

• Monitoring entrances and facilitating access control of the facilities;
• Monitoring and upholding the Centre’s Code of Conduct and standards of behaviour are being observed;
• Making regular patrols of the building;
• Providing support in the event of an emergency including first aid and overdose response;
• Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
• Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
• Communicating information to other staff by way of log entries, incident reports and emails;
• Communicating effectively using a two-way radio;
• Maintaining health and safety standards;
• Receiving routine deliveries;
• Ability to understand and uphold occupational health and safety policies and procedures, including specific policies related to COVID-19;
• Performing janitorial and other duties as required.

Qualifications

Education and Experience:

• Completion of Grade 10 (Grade 12 preferred);
• Knowledge of the Downtown Eastside community, local agencies, and services;
• Considerable knowledge of the Carnegie Community Centre’s rules, services and operations
• Experience working in a community, social service or health care environment would be an asset
• Occupational First Aid Level I certification would be an asset
• Fluency in a second language would be an asset

Knowledge, Skills and Abilities:

• Considerable knowledge of the Downtown Eastside, agencies, services and resources.
• Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention.
• Proven ability to establish and maintain effective working relationships.
• Proven ability to communicate effectively orally and in writing, including writing incident reports.
• Proven ability to work with minimal supervision.
• Proven ability to respond to incident using defusing and de-escalation techniques.
• Proven ability to respond to emergencies, travel long distances, and transport heavy items using moderate strength and agility.

Record Checks:

• A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Arts, Culture and Community Services (1200) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Auxiliary/Casual 

Position Start Date: October, 2024 

No of positions avaliable: Multiple

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: October 4th, 2024

Main Purpose and Function
This Office Support Clerk III is responsible ensuring that time entry and HR action forms are accurate and align with CoV best practices and policies.  The OSCIII reviews and corrects time entry work of other clerical staff, providing training, guidance and trouble-shooting support as required.  Additionally, the OSCIII reviews, corrects, and tracks HR action forms, providing support and guidance to supervisors and managers throughout the process.  The OSCIII also performs time entry functions and provides general clerical support for the Park Board administrative office, including relief backup for other clerical staff as required. This role includes working with confidential information.

Specific Duties and Responsibilities

• Reviews and enters all payroll data bi-weekly for Beach Administration office, including CUPE 15, CUPE 1004 and Exempt staff.
• Confirms target hours for each employee, identifies missing or omitted information for management correction.
• Reviews and processes all corrections for time entry and activity allocation.
• Provides time entry guidance, trouble-shooting, training, and back-up for all sites within the Parks and Recreation Department.  
• Reviews, monitors and assists with employee quotas such as vacation and sick leave, provides information and policy/procedure guidance.
• Processes applications and administration of employee claims for WorkSafe BC, medium and long term disability (MTD & LTD), graduated return to work (GRTW).
• Reviews and processes applications and administration of employee benefits and new hires.
• Provides a primary point of contact for Corporate Payroll to troubleshoot time entry inconsistencies and inquires, and to clarify and correct payroll forms and documents.
• Provides recruitment, staff action form support and training for the Parks and Recreation department, including creating, correcting and tracking eSAFs and eCAFs where required.
• Receives payroll error reports and liaises with time entry clerks to resolve errors.
• Processes, maintains and monitors auxiliary/temporary employee hours and increments. Required to perform manual increment calculations.
• Assists Budget Analyst and HR with position control.
• Assists with new employee onboarding and orientation as requested, including preparing new employee orientation packages and ensuring organization charts and staff directories are updated.
• Creates, files and maintains accurate records of confidential personnel files for Parks & Recreation.
• Assists with identifying, documenting and implementing work process improvements, standardized forms and manuals.
• Tracks and enters training data and provides reports as required.
• Supports p-card reporting, reconciliation, and file management as required.
• Updates staff absence calendars when requested.
• Provides back-up reception duties to the Beach Administration office.
• Assists with meeting room set-up and clean-up as required.
• Takes minutes at staff meetings and prepares agendas as required.
• Performs other clerical duties/responsibilities as assigned.

Qualifications
Education and Experience

• Completion of Grade 12, supplemented by courses in administration and/or job related courses together with sound related experience performing administration responsibilities related to and including time entry and benefits administration in a unionized environment, or an equivalent combination of training and experience.  
• Completion of the CoV SAP Time Entry Course would be an asset

Knowledge, Skills and Abilities

• Sound knowledge and experience applicable to wage, salary, and time entry administration. 
• Thorough knowledge of business English, spelling, punctuation and math.
• Considerable knowledge of the applicable rules and regulations which govern departmental activities.
• Knowledge of office procedures and skill in the operation of office equipment. 
• Knowledge of the principles and practices for maintenance of office records and filing.
• Ability to understand and interpret oral and written instructions.
• Ability to understand and apply the regulations of the collective agreements for CUPE 15 and CUPE 1004 and the policies for Exempt staff.
• Ability to successfully, effectively, and tactfully deal with staff in interpreting and explaining policies, rules, regulations and processes.
• Ability to use tact, discretion, and maintain a high level of confidentiality.
• Ability to take action in solving problems while exhibiting good judgement.
• Ability to make repetitive and arithmetic calculations with speed and accuracy, and to adhere to rigid time schedules.
• Work effectively independently and in a team environment.
• Possess good organizational skills. 
• Handle a varied workload in a busy environment with frequent interruptions 
• Ability to evaluate work methods and procedures and make recommendations for appropriate changes.
• Skill in typing (keyboarding) rapidly and accurately 
• Proficiency using business software (e.g. SAP, CACS, VanDocs) and MS Office (Word, Excel, Outlook)

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Board of Parks & Recreation (1400) 

Affiliation: CUPE 15 Parks 

Employment Type: Regular Full Time 

Position Start Date: November, 2024

Salary Information: Pay Grade GR-015: $29.2 to $34.3 per hour

Application Close: October 1, 2024

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates don’t need experience, training will be provided

Physical Requirements:

• The candidates should be able to work under pressure and be adept at handling repetitive tasks while demonstrating attention to detail

Other Requirements:

• The candidates should have client focus, be organized, and be a team player

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to arrange and coordinate seminars, conferences, etc., record and prepare minutes of meetings, seminars, and conferences, and determine and establish office procedures and routines
• The candidates should be able to schedule and confirm appointments, answer telephone calls and relay messages, and answer electronic inquiries
• The candidates should be able to compile data, statistics, and other information, order office supplies and maintain inventory, and arrange travel, related itineraries, and make reservations
• The candidates should be able to greet people and direct them to contacts or service areas, open and distribute regular and electronic incoming mail and other material, and coordinate the flow of information
• The candidates should be able to set up and maintain manual and computerized information filing systems

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided
Equipment and machinery experience: Tractor-trailer
Credentials: Driver’s License (Class 1 or A)

Other Requirements:

• The candidates should possess efficient interpersonal skills and demonstrate flexibility
• The candidates should exercise good judgment and be organized
• The candidates should exhibit reliability and be a team player

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to drive as part of a two-person team or convoy and oversee the condition of the vehicle, including inspecting tires, lights, brakes, cold storage, and other equipment
• The candidates should be able to load and unload goods, ensure tarping, and ensure the safety and security of cargo
• The candidates should be able to pay and receive payments for goods, receive and relay information to central dispatch, and record cargo information, hours of service, distance traveled, and fuel consumption

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualifications
Experience: Candidates don’t need experience, training will be provided

Physical Requirements:

• The candidates should be able to work in fruit and vegetable combination farming

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to do cleaning crop, hand harvesting vegetables, plant, cultivate and irrigate crops
• The candidates should be able to do weeding, harvest crops, operate and maintain farm machinery and equipment, detect disease and health problems in crops, livestock and poultry, examine produce for quality and prepare for market

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below-mentioned details.

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided 
Credentials: Security Guard License

Shifts: Day, Evening, Night, Weekend, Early Morning, Morning
Work setting: Various locations

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Smythe is looking for an Administrative Assistant who can provide support on a range of activities for our Vancouver Accounting practice groups.

Responsibilities

• Provide support Partners and Managers with various administrative needs such as calendar management, arranging and coordinate meetings, travel, and other arrangements 

• Support Partners to ensure tasks and deadlines are met 

• Coordinate, prepare, edit and/or proofread documents such as correspondence, presentations, and reports using various software. 

• Answer and manage incoming calls from clients or potential clients 

• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed. 

• Liaise with internal staff at all levels to resolve administrative inquiries 

• Draft minutes of meetings for review 

• Prepare client materials and documents 

• Maintain electronic filing system 

• Prepare written responses to routine inquiries (CRA follow-up correspondence, forward mail to clients, etc.) 

• Assist in the preparation and submission of time and expense reports for the partner(s) supported. 

• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents 

• Update and ensure the accuracy of the organization's databases 

• General clerical duties include scanning, photocopying, faxing, mailing, filing and retrieving documents, referencing materials, maintaining spreadsheets, and ad-hoc tasks as required 

What we are looking for 

• 1+ years of experience in an office environment would be an asset as would experience in a professional services firm 

• Advanced skills with Office365 and Adobe products. In particular, Outlook, Excel, PowerPoint, and Acrobat 

• Proficiency to quickly learn software and adopt new technology 

• Good judgment and analytical skills with a strong focus on attention to detail 

• Proven ability to deal with sensitive materials with a high degree of tact and discretion 

• Excellent client service and interpersonal skills 

• Excellent command of verbal and written English, with proven ability to communicate clearly and professionally 

• Strong project management skills with a proven track record with time management, meeting deadlines, organization, and ownership of assigned tasks 

• Excellent judgment and strong problem-solving skills 

You will need to 

• Occasional extra hours and attendance at events outside the regular workweek 

• Must be able to lift up to 25lbs 

As a recruiter at Vancity, you will be supporting the recruitment of our community branches and head-office roles.

A typical day would involve:

• Providing full-cycle recruitment services to assigned client groups
• Partnering with hiring managers to understand their line of business and staffing requirements
• Providing best advice to managers, enabling the attraction and selection of talent aligned with Vancity's vision in order to meet business needs
• Maintaining your social media presence and attend related industry events for purposes of increasing employment brand awareness and candidate sourcing
• Acting as point-of-contact for external agency / recruitment partners, developing and managing these relationships
• Collaborating with different HR teams and/or lines of business on cross-functional projects (e.g. process improvement)
• Developing your understanding of the best talent (both passive and active) within and outside the organization
• Proactively pipe-lining candidates for roles which are relevant based on discussions with your client group leaders
• Educating managers and candidates on the use of the applicant tracking system and other related systems
• Continuously looking to mitigate bias in recruitment operations in accordance to Vancity's commitment to Diversity & Inclusion

You have:

• Current knowledge of theory and best practice in Talent Acquisition
• Experience handling a recruitment role within a corporate environment (minimally 3 years)
• Exceptional time management, problem-solving and oral and written communication skills
• Demonstrated experience applying DEIR principles into recruitment practice
• Demonstrated experience / capability working with multiple leaders (of varying levels, from associate managers to Senior VP's) in developing and managing recruitment strategies and searches
• The above points acquired through a combination of various work experience and related education--minimally in possession of a Bachelor's Degree within a relevant discipline.

Bonus Points:

• Relevant Certifications, Licenses and Memberships related to Recruitment / Human Resources

You are:

• A relationship builder – you are able to adapt your interpersonal skills to various target audiences and are proactive in starting & developing key relationships in all relevant sectors
• A subject-matter expert – you possess significant knowledge in your functional area and ensure to keep updated with the most relevant developments in your space
• A solid researcher – you are resourceful and utilize the tools at your disposal to discover solutions, practices and knowledge that will assist you and your recruitment efforts
• A Project Manager – you can shift from big-picture to detail effortlessly and use your planning & organizational skills to achieve multiple objectives in a logical sequence.
• An Excellent Communicator – you use your written, spoken & interpersonal skills to communicate potentially complex material effectively to your target audiences.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

The salary range for the role is $64,500 to $96,500 and a candidate’s offer is likely to be up to the mid-point of the role ($80,500). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.

Location(s): Broadmead Branch 

Job Type: Part Time 

myWork Options: In-person

Starting Salary Range:  $22.35-$26.56

Background Screening Requirement: 

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Social Media Check (every 5 years)
• Identity Verification 
• Education Verification
• Employment Verification
• References

What’s the job?

On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.

This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. 

What you’ll get to do:

• Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
• We build connection.
• We act with courage.
• We re-imagine.
• Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
• Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
• Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
• Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
• Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
• Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Who are we looking for?

To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.

• Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
• Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
• Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
• Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
• Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
• Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
• Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
• Adaptability – You happily handle whatever situation comes your way.
• Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
• Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
• Legal Eligibility – You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC).

Application Deadline: October 6, 2024

Location(s): Victoria, BC

myWork Options: Hybrid

Starting Salary Range: $72,600-$90,700

Background Screening Requirement: 

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification 
• Employment Verification
• References

What's the job?

Join our team as a Talent Acquisition Specialist on Vancouver Island where you'll play a pivotal role in shaping our workforce by finding and engaging with exceptional candidates who bring a wealth of diverse experiences and perspectives. You'll act as a trusted ally to our hiring managers, guiding them with insight and dedication throughout the recruitment journey. This is your chance to contribute to a dynamic organization that not only values growth but also makes a meaningful impact on the community through our social purpose initiatives.

What you'll get to do.

• Identify and engage with potential candidates using diverse sourcing channels, including social media platforms where you'll employ a storytelling approach to advertise positions. Attend job fairs and networking events to source qualified talent and build a pipeline for future hiring needs by promoting the Coast Capital employment brand. Conduct initial resume screenings and collaborate with hiring managers to comprehend the specific requirements of each role.
• Schedule and confirm interview appointments, coordinating with hiring managers to establish interview formats and assessment criteria. Prepare and distribute interview materials, ensuring interviewers are well-informed about candidates' backgrounds. Facilitate seamless communication and manage all logistics for interviews, whether virtual or in-person. Provide closure to candidates at the end of the process.
• Develop and execute innovative recruitment strategies to attract the best candidates. Work in partnership with department leaders to anticipate and plan for future hiring needs. Utilize data-driven insights to make informed recruitment decisions.
• Serve as the key intermediary between candidates and hiring managers, ensuring a smooth recruitment process. Collect and utilize feedback from interviewers to refine recruitment strategies. Provide stakeholders with insights on market trends and best practices in talent acquisition. Work in tandem with the HR team to ensure recruitment efforts are in sync with broader HR objectives. Keep senior management informed on the status of recruitment activities. Facilitate conversations with stakeholders to ensure a fair, consistent selection and decision process.
• Negotiate salary and benefits with candidates, ensuring terms align with budget constraints. Prepare and extend formal job offer letters and contracts. Handle counter-offers diplomatically and communicate with unsuccessful candidates about offer outcomes. Facilitate the completion of references and background checks.
• Keep recruitment records accurate and current, documenting candidate evaluations and interview notes meticulously. Ensure all documentation complies with legal and organizational standards, and archive resumes and application materials for future use.

Who are we looking for?

• Previous experience in full-cycle recruitment, and a variety of candidate sourcing techniques in a corporate or agency environment. Extensive experience with Boolean rules, Google X-ray and other search techniques.
• Proficiency and comfort in using social media platforms, such as LinkedIn and LinkedIn Recruitment to promote career opportunities and employer brand messages.
• Exceptional communication skills to deliver difficult messages in a positive and productive manner.
• Ability to develop and implement recruitment strategies specific to the skill-sets required by hiring managers.
• Knowledge of employment law and hiring practices, specifically in Alberta, BC, Ontario and the Canada Labour Code.
• Skill in creating skill-based, situation and behavioural interview and assessment guides for each step of the candidate evaluation process.
• Adept at data analysis for informed recruitment decisions.
• Experience in salary negotiation and job offer preparation.
• Track record of meeting or exceeding recruitment targets.

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

time left to applyEnd Date: October 8, 2024 (13 days left to apply)

Job Location

Sidney-2339 Beacon Ave

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services