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As a Customer Solutions Advisor in the Outbound Mortgage department you will contributes to the overall success of the Canadian Banking Contact Centre (CBCC) ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures. You will be working in a 24/7 Contact Centre environment and may be subject to shift work at all hours of the day depending on the business requirements.

Is This Role Right For You? 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge:
  • Satisfying customer needs using the Customer Experience Model and by leveraging knowledge of the Bank’s services and products
  • Recognizing quality referral opportunities
  • Presenting knowledgeable advice-based solutions and following through.
  • Utilizing Next Best Activities (NBA’s) and Voice Biometrics to build a stronger relationship with the customer
  • Creating a digital culture by promoting Digital Channels including Scotia Online Mobile and Mobile Wallet and Apple Pay etc.
• Consistently provide customers with a professional, courteous, and positive experience by discovering needs, providing knowledgeable, accurate information and solutions, and following through on commitments:
  • Developing and maintaining a detailed knowledge base and understanding of assigned products, services and the various digital channels customer may choose to bank
  • Accurately resolving customer problems falling within approved authority limits or referring the customer to the appropriate source as described in the Bank’s Complaint Resolution Standards and Procedures.
  • Providing customers and applicable business partners with account information by accessing the Bank’s on-line records and systems.
  • Recognizing and acting on opportunities for business retention and reinforcing the customer relationship with the Bank through the application of the Customer Experience Model.
• Consistently provide customers with excellent service, effectively manage workload, and stay actively available to receive customer requests by:
  • Developing effective questioning skills conducive to gathering customer information accurately and comprehensively. This includes asking probing questions and listening, to ensure efficient call handing and call resolution.
  • Documenting and controlling all required follow-ups or escalations.
  • Maintaining pending files and taking appropriate action to resolve files for areas of responsibility including the regular review and count of outstanding items.
  • Actively participating in queue maintenance through call responses on escalated and referral calls.
  • Liaising with various parties (i.e., branches, third-party service providers, etc.) as required to fully satisfy customer issues in a timely fashion.
  • Ensuring that policies and procedures are adhered to within authorized limits

• Participate actively in team activities/initiatives by working cooperatively to the mutual benefit of all members and taking responsibility for self-learning and development by:
  • Learning and embracing new procedures, technologies, and processes
  • Participating in and supporting change initiatives for the team and the Centre
  • Contributing to effective team morale and employee relations through positive interaction with team members and participating in the Applause program
  • Ensuring me@scotiabank profile is up to date with current Personal Development Goals, working with the manager in the identification of skills, behaviours and competencies required to achieve goals
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions:
  • Operating at optimal efficiency of the Centre by ensuring productivity goals are attained
  • Minimizing risk and losses by knowing and adhering to Scotiabank’s policy, authentication procedures and key controls
  • Adhering to all company/department policies, procedures, and audit requirements
  • Prioritizing and processing customer requests (i.e., inquiries, transactions, case work) in a timely and efficient manner
  • Strictly adhering to schedules thereby ensuring prompt customer service and response time
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Required to take approximately 30 inbound sales related calls a day or 220 outbound calls a day to existing customers and/or potential new customers
• Required to deepen the relationship with the customers by identifying and discussing the appropriate match between customer needs and available products and services

Do You Have The Skills? 

• Post-secondary education in business or other related disciplines is an asset
• Strong proficiency of the French and English language is required
• Excellent verbal and written communication skills are required
• Previous retail banking and contact centre experience are highly desirable
• Knowledge of Scotiabank’s products and services
• Ability to multi-task and use various systems to access information while engaging and interacting with the customer

Location(s):  Canada : Ontario : Toronto || Canada : Ontario : North York

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorized (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to prepare bank reconciliations, prepare payroll
• The candidates should be able to invoice clients, costing and budgeting
• The candidates should be able to perform clerical duties, such as maintain filing and record systems, perform general office duties
• The candidates should be able to organize and maintain inventory, prepare financial statements and reports

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
jobs.super8brockville@gmail.com

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years

Physical Requirements:

• The candidates should have the ability to work independently and thrive in a fast-paced environment
• The candidates should be capable of working under pressure and meeting tight deadlines
• The candidates should have attention to detail and be able to handle repetitive tasks

Other Requirements:

The candidates should exhibit excellent written communication and exercise good judgment

• The candidates should be team players with a client focus and demonstrate adaptability
• The candidates should be reliable, dependable, and quick learners

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to arrange and coordinate seminars, conferences, etc., and record and prepare minutes of meetings
• The candidates should be able to review HR projects to assure compliance with laws and regulations, establish and implement policies and procedures, and oversee the analysis of employee data and information
• The candidates should be able to answer the telephone, relay calls and messages, provide customer service, oversee the development of communication strategies, compile data, statistics, and other information, and oversee the preparation of reports

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume, Cover letter) through the below-mentioned details

By email
asheatingandcooling5@gmail.com

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience, training will be provided

Location: Sioux Lookout, ON

Other Requirements:

• The candidates should be dependable
• The candidates should demonstrate flexibility
• The candidates should be reliable

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should sweep, mop, wash, and polish floors
• The candidates should make beds and change sheets
• The candidates should distribute clean towels and toiletries
• The candidates should clean, disinfect, and polish kitchen and bathroom fixtures and appliances
• The candidates should disinfect operating rooms and other areas
• The candidates should clean and disinfect elevators
• The candidates should handle and report lost and found items
• The candidates should pick up debris and empty trash containers
• The candidates should wash windows, walls, and ceilings
• The candidates should clean changing rooms and showers
• The candidates should address customers’ complaints or concerns

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
bestcarehire@gmail.com

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualification such as degree, certificate or diploma
Experience: Candidates don’t need experience although having experience is an asset

Physical Requirements:

The candidates should be comfortable working in dusty and noisy environments and be prepared for repetitive tasks

• • The candidates should be capable of handling heavy loads and be physically fit to handle demanding tasks, willing to work overtime when required

• The candidates should be able to lift up to 23 kg (50 lbs) when necessary

Other Requirements:

• The candidates should demonstrate flexibility in adapting to changing circumstances or tasks and be reliable in fulfilling their duties and meeting deadlines
• The candidates should be team players, capable of collaborating effectively with others towards common goals

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to load, unload, and transport construction materials, as well as mix, pour, and spread materials
• The candidates should be able to clean up chemical spills and other contaminants

Benefits:

• The candidates will get health care plan, pension plan, and free parking

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
nquihuynh@gmail.com

Our Store Managers are encouraged to see their world through the eyes of an entrepreneur and focus on leading a team to deliver a superior and consistent customer experience.

In this role you will:

• Develop and retain a high-performing sales team that genuinely care about the customer
• Inspire the team to deliver a superior and consistent customer experience every time
• Maximize store profitability by overseeing all financial operations, like inventory control, cash flow and reporting
• Challenge the status quo and embrace innovation
• Grow and develop the team, help them realize their potential and move towards that next role on their career journey 

Our ideal Store Managers:

• Have a clear mission and purpose – they want to lead and inspire a team to succeed and to be passionate about the customer
• Elevate and enhance their team's energy through thoughtful and empathetic leadership
• Embrace change and constantly looks for ways to do things better  
• Wants to continue to grow as a leader – personal and professional development is at their core
• Inspires their team to build the skills and experience they need to reach their next career opportunity 

What is in it for you:

• Annual compensation plus quarterly bonus
• Opportunities to grow and develop your career
• Comprehensive health and dental plan
• Outstanding share options and wealth accumulation programs
• Employee discounts across Rogers & Fido services

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal and credit check.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 25 Peel Center Drive, Unit 718K (5337), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 310436

At Rogers, our retail team is the heart of our success.  Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers

• Promote Rogers & Fido brands, including Rogers Mastercard 
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions

• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits

• Employee discounts that can offer up to 50% off our Rogers & Fido products and services

• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends

• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology

• You meet the minimum age of majority in your province

After you apply, watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: Unit V205,5100 Erin Mills Parkwy (5395), Mississauga, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 298568

Hourly Rate/Salary: $ 86,858.00 - $ 115,812.00 
Hours of Work: 35 
Work Location: Civic Centre 
Department/Division/Section: T&W/Transportation&Works Dept , T&W/Infrast Planning & Eng Serv Div , Transportation Infrastructure Mgmt 
Non-Union/Union: Non Union 

Hourly Rate/Salary: $ 58,942.00 - $ 78,592.00 
Hours of Work: 35 
Work Location: 950 Burnhamthorpe Rd W 
Department/Division/Section: CPS/Corporate Services Dept , CPS/Office of the City Clerk , Court Administration 

The Opportunity:

The Communications Coordinator reports to the Manger, Communications. The successful candidate will serve in the Communications and Public Affairs department and assist in all aspects of the group’s work, including both internal and external communications, corporate communications, media relations, community involvement activities, brand marketing and product launches, corporate event planning and corporate digital communications.

The candidate will possess previous communications experience and can effectively communicate and engage with Maple Leaf Foods 13,000+ Team Members across more than25 facilities throughout North America. The candidate will work cross functionally with a variety of subject matter experts to support the Communications team’s programs that will drive engagement among Maple Leaf Foods.
The candidate will also work with media and agency partners. The candidate will be involved in supporting the team in a variety of communications campaigns, with the goal of supporting Maple Leaf Foods to communicate our Vision to be the most sustainable protein company on Earth and our Mission to Raise the Good in Food.  

To be successful, the candidate will have the ability to support multiple stakeholders with internal communications and support external campaigns, all while managing assigned deliverables on a timely basis, in a fast-paced setting.

This role seeks a combination of strong writing, strategic thinking, planning, strong organization, and a willingness to be a team player. An established knowledge, history and experience in the overall specialty of corporate communications and public relations is an asset.  

Any MLF team member interested in being considered for this role are encouraged to apply online by August 06. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

Internal Communications

• Assist in identifying, coordinating and prioritizing strategic and tactical communications by maintaining a communications calendar of events to guide the team in long-term strategic planning.
• Create materials and content to support different internal initiatives (Food Safety Symposium, Food Security Symposium, Commemoration) that will inform and raise awareness of key organizational events, strategies and priorities.
• Build relationships and contacts with different departments to assist in developing communication materials for different internal campaigns and company initiatives.
• Support the Sr. Content Specialist in the creation, management, maintenance, and scheduling of stories on the internal communications intranet:
  • • Assist in developing meaningful content on the site and organizing an editorial calendar of regular content,
    • Assist in the monitoring and maintenance of content according to brand guidelines. This includes site administration and training other internal users as required,
    • Analyze data and analytics of article performance, on an as-needed basis.
  • Update important corporate documents, such as informational fact sheets, PowerPoint presentations, backgrounders and templates. Working with internal stakeholders including translation teams to manage updates and approval processes.

External Communications

• Assist with media monitoring and distribution, including analyzing morning media reports, distributing sensitive articles to internal departments.
• Write and seek approvals for external corporate communication materials including corporate fact sheets, key messages, Q&As and backgrounders.
• Support in updating corporate website content, provide website update recommendations and perform regular website audits for accuracy and consistency.
• Draft insightful and compelling blogs for the corporate website, on a variety of topics related to the Maple Leaf Foods business. Liaise and/or interview subject matter experts to write content, as needed. Pitch and produce creative ideas, according to SEO optimization.  
• Assist the Manager, Communications, with monitoring issues of corporate concern via traditional and social media.

What You’ll Bring:

• 2-3+ years of experience in communications including established skills in writing and editing, and planning and scheduling across multiple internal mediums.
• PR agency experience a strong asset.
• The candidate will possess a Bachelor’s degree or a diploma from an accredited college or university with specialization in communications, public relations, marketing, or related field of study.
• Experience in communication principles and practices, including familiarity in change management.
• Comfortable prioritizing and balancing multiple schedules and competing deadlines.
• Detail oriented and organized, and thrives in a fast-paced business environment.
• Demonstrates strong writing and editing skills.
• Communicates effectively with senior management, supervisors, and colleagues.
• Independent self-starter who works collaboratively and resourcefully within a team.
• Experience with web-based tools and Microsoft Office applications, including Outlook, Word, Excel, SharePoint, PowerPoint, and WordPress (SharePoint expertise considered an asset).
• Graphic design skills (Photo editing experience on Canva / Photoshop and/or video editing skills on Adobe Premiere) considered an asset.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

We are looking for a self-motivated and reliable individual who has a positive attitude and adapts well to change. If you enjoy working in a fast paced environment, seeing a job through from beginning to end, and take direction well you can look forward to a career with milestone rate increases, job growth, and profit sharing.

Do you want to learn more about what a career looks like at Giant Tiger? Check out this video:

https://youtu.be/fdz66L7FBgU

Warehouse Order Picker, Evenings, Job Highlights

• Pick orders to supply over 270 Giant Tiger stores across Canada with their inventory

• Pile various sized boxes onto skids ensuring safe, secure, and accurate piles

• Lift boxes repeatedly with a weight range of 1-50 pounds while maintaining strict Health and Safety guidelines

• Drive an electric double pallet truck around the warehouse to fulfill orders with a focus on safe and efficient operation

• Identify and match picked skids with outbound license plate numbers (OLPNs) provided with the order

• Certify accuracy for all picked inventory and ensure orders are ready for shipment within set deadlines

• Maintain a clean, neat, and orderly work area

• Support other departments as directed by the supervisor

Warehouse Order Picker, Evenings, Job Requirements

• Conduct operations in a manner which promotes safety and complies with Ontario Safety and Health Act (OSHA), and Workplace Hazardous Materials Information System (WHMIS) standards

• Capable of standing, walking, climbing stairs and repetitively lifting heavy objects throughout shift

• Comfortable in a noisy, fast-paced environment

• Punctual, adaptable, and strong attention to detail

• Able to maintain a professional appearance and demeanor

Warehouse Order Picker, Evenings, Job Assets

• Experience with Voice Picking or Manhattan Warehouse Management System

• Experience driving an electric double pallet truck or similar machine

• Experience in a warehouse environment

• Class G2 or higher driver’s licence

Warehouse Order Picker, Days, Job Schedule:

Friday - Monday: 3:00pm - 1:30am

*CLOSE DATE: This job will close to internal applications on Sunday, July 28, 2024 at 11:59 pm

Job Requisition:

JR123489