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Customer Service Representative Full-time Job

BMO Canada

Customer Service   Brockville
Job Details

Application Deadline:

12/15/2024

Address:

1 Wall Street

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO Canada
Brockville
  Customer Service Full-time
Application Deadline: 12/15/2024 Address: 1 Wall Street Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance rega...
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Dec 11th, 2024 at 17:23

Signals & Communications Maintenance Supervisor Full-time Job

CN

Maintenance & Repair   Brockville
Job Details

The Signals & Communications (S&C) Maintenance Supervisor is responsible for overseeing all S&C signal systems, inspection activities, maintenance and installation programs and employees on an assigned territory.  

 

Main Responsibilities

 

Management

 

·       Lead assigned personnel to ensure signal and communications work is performed with CN’s and the Federal Railroad Administration (FRA) standards, and in conjunction of applicable collective bargaining agreements

 

·       Direct maintainers, recommend appropriate corrective actions to resolve performance issues, as well as respond and resolve grievances

 

Safety Compliance

 

·       Build safety compliance and improves safety results through efficiency testing and safety walkabouts

 

·       Provide positive and constructive feedback as well as coaching

 

Capital Projects

 

·       Plan, implement, and spearhead Capital projects to ensure execution of the plan within CN and FRA standards

 

Derailments and Disruptions

 

·       Participate in activities related to derailments and disruptions in service, while working with transportation and mechanical to establish cause and future prevention

 

Working Conditions

 

The role requires on having shift work which includes: irregular hours, including nights, weekends, and holidays and a combination of office work and working outdoors in varying weather and environmental conditions. The incumbent must have the ability to lift up to 50 lbs, meet deadlines, interface with senior management and respond to unexpected or emergency situations. This position requires to travel for company business, at times without advance notice.

 

Requirements

 

Experience

 

Signals and Communications

 

·       Minimum 5-10 years of experience in signals and communications

 

o   Minimum 2 years of S&C maintainer experience

 

o   Minimum 2 years prior supervisory experience*

 

Education/Certification/Designation

 

·       High School Diploma or General Educational Development (GED)

 

·       2-year Technical Degree*

 

·       Bachelor’s Degree in a related field*

 

*Any designation for these above would be considered as an asset

 

Competencies

 

·       Follows safety procedures, information security instructions and ESC principles to lead by example

 

·       Develops solutions that aligns with customers’ expectations to increase satisfaction

 

·       Shares timely information within and across functions to get things done effectively

 

·       Inspires others with impactful communications and adapts well to its audience

 

·       Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations

 

·       Deals with pressure and change by staying calm to quickly adapt to changes

 

Technical Skills/Knowledge

 

·       Extensive working knowledge of S&C systems infrastructure and related safety appliances, S&C project management, applicable regulatory signal systems, general instructions, railway S&C standards, standard S&C specifications and procedures

 

·       Good computer skills: Signals & Communications Inspection System (SCIS), SAP and Train Management Dispatch System (TMDS) 

 

·       Working knowledge of Microsoft Office programs (Excel, Word)

Signals & Communications Maintenance Supervisor

CN
Brockville
  Maintenance & Repair Full-time
The Signals & Communications (S&C) Maintenance Supervisor is responsible for overseeing all S&C signal systems, inspection activities, maintenance and installation prog...
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Oct 1st, 2024 at 13:37

INSIDE SALES REPRESENTATIVE Full-time Job

Nedco

Sales & Retail   Brockville
Job Details

As an Inside Sales Representative based in Brockville, ON, your essential duties will be to:

  • Directly service customers via phone & email on a daily basis.
  • Process orders, inquiries & quotations every day.
  • Consistently achieve a high level of customer service.
  • Confirm stock availability and suggest alternatives as required.
  • Make follow-up calls to customers on all quotations.
  • Make at least four (4) outbound calls per day to various customers to solicit additional business.
  • Assist customers with any inquiries regarding ecommerce.

Qualifications:

  • A minimum of three years of inside sales or customer service experience
  • Proven ability to communicate effectively and build customer relationships
  • Strong multitasking and  time management skills
  • Be computer literate
  • AS400 experience would be an asset
  • Electrical apprenticeship experience is considered an advantage.
  • Team Player.
  • Product knowledge of the electrical business would be an asset

Employee Value Proposition

Joining Nedco means choosing a company that listens to its employees.Nedco accelerates progress, all the while respecting its people, their culture and diversity.

 As a Nedco employee you will have the opportunity to:

  • Think ahead
  • Work with a great team
  • Make a personal impact
  • Learn from the best
  • Earn the career you want

We can offer people a remarkable range of career opportunities – whether that’s moving up in a particular area of expertise, or switching to something completely new. If you’re motivated, we’ll help you find the career path that suits you.

INSIDE SALES REPRESENTATIVE

Nedco
Brockville
  Sales & Retail Full-time
As an Inside Sales Representative based in Brockville, ON, your essential duties will be to: Directly service customers via phone & email on a daily basis. Process orders, inqu...
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Sep 12th, 2024 at 13:59

AZ Driver Full-time Job

Giant Tiger

Transportation & Logistics   Brockville
Job Details

Reporting to the Transportation Manager and Supervisor and directed by the Tiger Trucking Dispatch, we are looking for energetic AZ Drivers who thrive in a fast paced environment, enjoy challenges, and are team players able to deliver merchandise from our new State of the Art Distribution Centre in Johnstown, ON (Prescott area) to our Giant Tiger Stores.

 

AZ Driver Job Schedule:

Tiger Trucking's current need is for drivers who can complete weekend day trips with early starts (midnight to 4:00am) to our stores in Ontario/Quebec.

Full time or part time hours available.

 

AZ Driver Job Requirements:

Must hold a valid AZ license; Clean Abstract

Must have two years’ AZ driving experience;

• Very strong knowledge of Transportation functions;

• Geographically knowledgeable (Ontario & Quebec); an asset

• Excellent communication skills and computer literacy

• Strong problem-solving skills;

• Excellent attitude and a willingness to learn;

• Self-motivated with good people skills

 

AZ Driver Job Benefits:

• Starting pay rate is $23.00/hour with regular scheduled increases.

• Direct deposit

• Store Discount

• Paid overtime

• Overnight payment bonus for drivers on overnight delivery runs, paid for each trip.

• 3 Weeks’ vacation to start with scheduled increases based on years of service

• Quarterly bonus program

• Deferred Profit Sharing Program (DPSP)

• Comprehensive Benefit Program including. Dental, Life insurance, Health benefits and more

• Gym membership subsidies

• Annual safety shoe allowance

• Giant Tiger store discount

• Excellent uniform program, shirts and pants provided.

• Bursary program for children of Drivers going into post-secondary education

• Annual safe driving awards.

• Weekly summer BBQ’s

• Clean and modern facilities for all drivers including waiting area, quiet room, cafeteria, game room, gym, locker room and showers.

• New fleet of equipment, both Trucks & Trailers, no junk here -- we have one of the most modern and safest fleets in Canada!

• Automatic transmission trucks

• Several company-sponsored events annually for employees to attend

• Amazing team atmosphere

• We respect and promote a positive work / life balance

 

 

Job Requisition:

JR122229

AZ Driver

Giant Tiger
Brockville
  Transportation & Logistics Full-time
Reporting to the Transportation Manager and Supervisor and directed by the Tiger Trucking Dispatch, we are looking for energetic AZ Drivers who thrive in a fast paced environment,...
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Aug 23rd, 2024 at 13:34

Accounting clerk | LMIA Approved Full-time Job

Super 8

Administrative Jobs   Brockville
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience, training will be provided

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorized (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to prepare bank reconciliations, prepare payroll
  • The candidates should be able to invoice clients, costing and budgeting
  • The candidates should be able to perform clerical duties, such as maintain filing and record systems, perform general office duties
  • The candidates should be able to organize and maintain inventory, prepare financial statements and reports

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
[email protected]

Accounting clerk | LMIA Approved

Super 8
Brockville
  Administrative Jobs Full-time
  26.50
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a Secondary (high) school gra...
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Jul 24th, 2024 at 15:55

Field Sales Associate Full-time Job

Coca-Cola Canada Bottling Limited

Sales & Retail   Brockville
Job Details

Coke Canada Bottling Sales Development Manager’s (SDM) are our Field Sales Associates/Representatives responsible for identifying and selling against opportunities within Coke Canada’s local and national large store customers. The SDM is required to maximize profitable sales opportunities by thoroughly understanding the complexity of the channels and building relationships with customers. They are also responsible for finding new local large store customers. #CBSAS

 

Lot's of growth opportunities!! Must own a vehicle. 

 

Responsibilities

  • Successfully sell customer promotional plans, incremental displays and equipment placements that include annual Customer Marketing Agreements and align with the customer's and the Coke Canada system’s business objectives and strategies.
  • Evaluate outlet opportunities for new and existing Large Store customers.
  • Develop a customized business plan addressing the critical needs of the customer(s)
  • Work collaboratively with the merchandising Supervisors and order replenishment team to ensure that revenue and profit goals are achieved, and that appropriate inventory levels and merchandising standards are maintained at each store
  • Ensures a high level of customer service and resolves issues promptly
  • Sell in promotional programs and ensure dealer compliance
  • Execute channel and customer promotions/programs that leverage national brand strategies
  • Proactively arrange time and territory to achieve optimum face-to-face selling opportunities
  • Build or modify displays, sections, end caps, racks & coolers in line with Coke Canada Bottling’s standards and programs
  • Be able to lift, carry and position product (weight up to 30lbs) above shoulder height without assistance

Qualifications

  • One to three (1-3) years selling in consumer goods industry required
  • Minimum of one (1) year in consumer products/direct store delivery sales/major account management
  • Strong analytical, organizational, planning, verbal and written communications skills are a must
  • Proficient using a variety of computer programs
  • Valid driver's license and driving record free from any major violations for the past three (3) years
  • Must have access to a personal vehicle for use during working hours
  • Post-secondary education is preferred

Field Sales Associate

Coca-Cola Canada Bottling Limited
Brockville
  Sales & Retail Full-time
Coke Canada Bottling Sales Development Manager’s (SDM) are our Field Sales Associates/Representatives responsible for identifying and selling against opportunities within Coke Cana...
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May 28th, 2024 at 13:08

Cleaner Full-time Job

BGIS

Hospitality   Brockville
Job Details

Job Summary: As a Cleaner of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Cleaner will:

  • Clean floors by sweeping, mopping or vacuuming
  • Sweeping of exterior perimeter of the building
  • Empty waste receptacle
  • Transport garbage from drop points to garbage bins or compactor 
  • Cleans and stores equipment and machinery used
  • Replenishes cleaning solutions
  • Follow procedures for dilution of detergents
  • Low and high dusting, wiping surfaces, glass cleaning and cleaning bathrooms as required
  • Notify supervisors concerning the need for major repairs 
  • Other duties that management may assign depending on facility needs (cleaning appliances, run dishwashers etc.)

 Job Requirements:

  • Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
  • Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
  •  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
  • Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
  • Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Cleaner

BGIS
Brockville
  Hospitality Full-time
Job Summary: As a Cleaner of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & str...
Learn More
Mar 28th, 2024 at 08:10

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Brockville
Job Details

As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Service Representative

Scotiabank
Brockville
  Customer Service Full-time
As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers fi...
Learn More
Feb 13th, 2024 at 11:57

Cleaner Part-time Job

BGIS

Hospitality   Smiths Falls
Job Details

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

  • Clean floors by sweeping, scrubbing, or vacuuming
  • Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
  • Transport garbage from drop points to garbage bins or compactor 
  • Transport maintenance machinery, where necessary, between floors and job sites 
  • Cleans and stores equipment and machinery used
  • Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
  • Cleans washroom floors including stripping and finishing 
  • Cleans stairwells and elevator cabs where ladders are required 
  • Loads and unloads supplies and replenishes cleaning solutions
  • Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
  • Other duties that management may assign 
  • Strip, seal, finish, and polish floors
  • Strip and finish hard surface floors manually or with power equipment when required 
  • Steam clean or shampoo carpets 
  • Notify managers concerning the need for major repairs or additions to building operating systems
  • Mix water and detergents in containers to prepare cleaning solutions, according to specifications
  • Strip, seal, finish, and polish floors
  • Steam clean or shampoo carpets
  • Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

 

Job Requirements:

  • Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
  • Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
  •  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
  • Ability to lift, push and pull heavy items as well as climb ladders.
  • Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
  • Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
  • Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

  • Must meet security clearance requirements, where applicable
  • Must have a valid Class G license (may be required)

 Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 25 pounds. 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Cleaner

BGIS
Smiths Falls - 43.21km
  Hospitality Part-time
Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & stri...
Learn More
Sep 13th, 2024 at 10:08

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