378 Jobs Found
Server/Service Assistant Contract Job
Administrative Jobs OttawaJob Details
What you will do
Under the general direction of the Assistant Manager, Executive Services and Protocol, the Service Assistant will provide friendly, high quality hospitality service supporting meetings, events, workshops, seminars, visitor programs, working closely, and collaborating with Executive Services team members. The Service Assistant is responsible for some administrative duties related to the role. Takes orders for and serves (where applicable, prepares) food and beverages to guests in a friendly, timely, and efficient manner.
More specifically you will:
- Be responsible for the coordination and delivery of food and beverage requirements, meeting the highest standards of the trade, using discretion, tact, and diplomacy during all functions.
- Be required to have a solid knowledge of industry standards and requirements, to ensure proper room and table set up meets the need of the event; also, responsible to assist with tear down.
- Help prepare kitchen schedule under defined deadline, update database entries relating to dietary restrictions, may be called upon to assist with greeting or directing guests.
- Contribute to the establishment of work procedures, schedules, quality checks to ensure that standards are met.
- Provide training and direction to junior colleagues and self-direct own training.
- Have a clear understanding of all related health and safety regulations.
- Meet assigned deadlines by being forward-thinking and using time management skills.
- Assist with receiving supply orders delivered by internal and external suppliers and may be called upon to escort suppliers.
- Maintain a respectful, collaborative, and collegial work environment and may be called upon to assist in other duties.
What you need to succeed
The successful candidate will require excellent communication skills, both written and oral, and strong people skills with individuals at all working levels. In this role, you will need to inspire confidence by taking accountability for what needs to get done, working with minimal direction, showing initiative and being flexible while taking on multiple priorities under tight deadlines. The ability to think ahead, prioritize, and organize work effectively, research and process information and logically assess implications is also key.
You will be required to maintain high level client service, provide special attention to quality and details even as priorities change, and urgencies arise. In this role, you will work both independently and in a team environment where mutual support is essential. You will also need to respect the confidentiality of the information that you will be privy to and exercise sound judgment while having the ability to understand the Bank’s mandate and internal workings.
Nice-to-have:
- working knowledge of SharePoint
- sound knowledge of the Bank’s organizational structure
- experience with Five Diamond service
Your education and experience
High School Diploma or post-secondary education in a hospitality program with a minimum of 5 years of progressively responsible experience working in the hospitality industry.
In addition:
- valid Food Handlers Certificate, Firs Aid, WHIMS, and Smart Serve Certificate and be prepared to re-certify as required
- knowledge of hospitality best practices and protocol
- ability to work flexible hours and do overtime as required.
- ability to bend, stand/sit for prolonged periods of time and to lift items that weigh up to 10 kg.
- proficient user of Word, Outlook, Excel
What you need to know
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $50,680 to $56,310 (job grade 10)
- Depending on performance, you may be eligible for performance pay. The first tier of performance pay is for successfully meeting expectation, at 3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service #L
Server/Service Assistant
The Bank Of Canada
Ottawa - 7.94kmAdministrative Jobs Contract
50,680 - 56,310
Learn More
Coordinator, Health and Safety Full-time Job
Medical & Healthcare OttawaJob Details
JOB SUMMARY
The Health and Safety unit delivers a comprehensive health and safety program for the Public Works department by conducting safety inspections, audits and investigations, assessing and mitigating departmental health and safety risks/hazards, implementing management strategies including monitoring and promoting compliance to legislated and corporate requirements, developing or enhancing health and safety programs, and delivering health and safety training to staff.
You are responsible for providing an overall coordination function for all Occupational Health and Safety (OH&S) related programs, services, and initiatives within the department. You support management and staff by providing advice and guidance, developing programs and procedures, coordinating special projects, conducting risk assessments, monitoring compliance through inspections and audits, conducting incident investigations, and making recommendations for improvement.
You also liaise with Health and Safety in Human Resources Services and the operating branches within the Public Works department.
EDUCATION AND EXPERIENCE
Completion of 3 year university degree in Science, Human Resources, Business Administration, or other related field, with coursework related to OH&S administration
Minimum of 5 years of progressively responsible OH&S experience working in a large unionized industrial organization, implementing initiatives, performing project management, and/or conducting research and analysis
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Provincial Occupational Health and Safety Act and applicable regulations
- Workplace Safety Insurance Act and applicable regulations
- Applicable federal, provincial and municipal legislation related to OH&S
- Key safety issues involved in operating an industrial operation
- Theoretical and practical knowledge of a range of OH&S work procedures and practices
- Hazard Recognition, assessment and control
- Inspection and audit planning and procedures
- Incident investigation methodology
- Risk assessment methodology
- Research methods, data collection and interpretation
- Planning and performance measurement
- Policy and procedure development and documentation practices
- Project management principles and techniques
- Training and development approaches and evaluation methodology
- Strategic and operational planning
- Human resources practices and principles, collective agreements
- Computer applications relating to the work, including MS Office Suite, SAP, PowerPoint
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Able to interpret and apply legislation
- Able to work independently, with minimum support/direction
- Able to work cooperatively and collaboratively with all staff and as part of a team
- Able to plan, initiate, organize, and prioritize work, and to balance the stress of multiple demands, conflicting priorities, and pressures, while maintaining a keen sense of quality and deadlines
- Able to plan, lead, coordinate, implement, and manage projects to completion
- Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, identify and compare a range of options, and make recommendations
- Possess strong problem solving skills and the ability to make decisions where precedent is not usually available
- Able to communicate complex information and influence and convince others to adopt courses of actions they might not otherwise wish to take
- Able to initiate and facilitate change
- Able to exercise discretion in dealing with sensitive issues
- Able to conduct interviews and obtain relevant information
- Possess excellent consultative, collaboration and interpersonal skills; able to direct, advise and guide
- Able to negotiate and persuade others and to bring conflicting points of view to consensus
- Possess strong verbal and written communication skills; able to write reports and deliver presentations; able to communicate effectively with a range of audiences
- Possess strong existing computer skills, with ability to use Microsoft Office suite applications and SAP
- Able to think analytically, and focus on accuracy and detail
- Able to demonstrate leadership and initiative
- Patient, flexible and adaptable
- Able to display tact and diplomacy
- Innovative, creative, and resourceful
- Customer service oriented
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Coordinator, Health and Safety
City Of Ottawa
Ottawa - 7.94kmMedical & Healthcare Full-time
74,590.88 - 90,759.76
Learn More
Chef | LMIA Approved Full-time Job
Tourism & Restaurants OttawaJob Details
Requirements:
Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as trades certificate or diploma, or equivalent experience, or culinary arts/chef training
Experience: Candidates should have experience of 1 to less than 2 years’
Area of work experience: Teaching
Own tools/equipment: Uniform, Cellular phone
Cuisine specialties: French, Canadian, Vegetarian, International, Gluten-free
Food specialties: Bakery goods and desserts, Cereals, grains and pulses, Cold kitchen, Eggs and dairy, Fish and seafood, Meat, poultry and game, Stocks, soups and sauces, Vegetables, fruits, nuts and mushrooms
Credentials: Cook Trade Certification, Safe Food Handling certificate, Food Safety Certificate
Transportation information: Own transportation, Public transportation is available
Work setting: Urban area
Ranks of chefs: Chef
Supervision: 1 to 2 people
Physical Requirements:
- The candidates should be able to work under pressure in a fast-paced environment, be physically demanding, and a repetitive tasker
- The candidates should be able to work with attention to detail
- The candidates should be able to sit, stand, walk, bend, crouch, and kneel for extended periods
- The candidates should be able to handle heavy loads
- The candidates should be able to work non-smoking area
Other Requirements:
- The candidates should be dependable, flexible, initiative, organized, reliable, should have efficient interpersonal skills, excellent oral communication, and be able to work as a team player
Responsibilities:
- The candidates should be able to maintain records of food costs, consumption, sales and inventory, demonstrate new cooking techniques and new equipment to cooking staff
- The candidates should be able to create new recipes, prepare and cook complete meals and specialty foods for events such as banquets, prepare and cook food on a regular basis, or for special guests or functions
- The candidates should be able to prepare and cook meals or specialty foods, requisition food and kitchen supplies
- The candidates should be able to estimate food requirements and food and labour costs
- The candidates should be able to plan menus and ensure food meets quality standards, prepare dishes for customers with food allergies or intolerances
Benefits:
- The candidates will get gratuities, free parking and paid time off (volunteering or personal days)
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume, Cover letter, References attesting experience, Proof of the requested certifications, Highest level of education, and name of institution where it was completed) through below mentioned details.
By Email:
[email protected]
Be prepared for the screening questions. Include answer the following questions while applying:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
Chef | LMIA Approved
Cest Bon Cooking
Ottawa - 7.94kmTourism & Restaurants Full-time
25
Learn More
Special Equipment Operator - Landfill Operations Full-time Job
General Category OttawaJob Details
JOB SUMMARY
The Waste Processing & Disposal Branch is responsible for the Waste Diversion and Waste Processing programs for solid waste operations, including the 3Rs strategy, Waste Diversion Master Plan, compost processing, pilots and marketing, management of Household Special Waste facility, mobile depots and integration of product stewardship initiatives, public programs to ensure maximum diversion, management of three landfill sites (one in post closure state) including regular waste disposal, and leachate by-products including Environmental Assessments and optimization programs to maximize landfill capacity.
Working as part of a team of Special Equipment Operators, you are responsible for safely and effectively inspecting, operating, cleaning, maintaining and securing different types of special equipment used at the Trail Road Waste Facility requirements in accordance with all applicable legislation, policies and procedures. Equipment is used for loading, transporting, placement, disposal and covering waste and cover material on a daily basis for picking up, transporting and disposal of residential, industrial and commercial waste, recycled materials and support service.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Minimum of 13 months of experience operating heavy and/or special equipment, including Landfill and/or heavy construction equipment, including several months of experience in the Solid Waste Industry.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Operational characteristics and the safe use of vehicles, equipment and machinery used within the Solid Waste Branch;
- Methods and techniques of performing preventive maintenance and minor repairs on assigned equipment;
- Knowledge of the policies, procedures, and activities of the Department and Branch as they pertain to the equipment;
- Performance of duties relating to the position of Special Equipment Operator;
- Policies and procedures in relation to vehicles and equipment operation and maintenance;
- Ontario Highway Traffic Act Regulations and laws;
- Operation of a two way radio;
- Knowledge of landfill policies and procedures;
- Knowledge of elevation and grading principles;
- Knowledge of applicable health and safety legislation, including the rights and duties of workers;
- Knowledge of landfill operations is an asset.
COMPETENCIES, SKILLS AND ABILITIES
- Work with minimal supervision
- Inspect vehicles or equipment effectively
- Operate a variety of special equipment as identified on the attached list
- Learn to operate new equipment as received by the Solid Waste Operations Branch
- Communicate effectively both orally and in writing
- Demonstrate good customer service skills and ability to establish and maintain good working relationships.
- Establish and maintain good working relationships and able to work in a team environment
- Ability to read and follow route maps
- Retrain as legislative requirements change
- Perform minor maintenance on assigned units.
- To work overtime as required
- Write legibly
- Be flexible on various operation assignments
- Alert
- Dependable
- Aptitude for operating vehicles and special equipment
- Physically able to perform all essential duties of the position
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Driver’s License Requirement: A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Special Equipment Operator - Landfill Operations
City Of Ottawa
Ottawa - 7.94kmGeneral Category Full-time
66,959.36 - 70,482.88
Learn More
Customer Service Agent Full-time Job
Customer Service OttawaJob Details
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements until 30/06/2024.
JOB SUMMARY
The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City.
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.
You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Post-secondary education and/or training related to Customer Service is an asset
Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations
KNOWLEDGE
- Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
- Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS etc.
- Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
- Knowledge of City of Ottawa organizational structure, services and personnel is an asset
COMPETENCIES, SKILLS AND ABILITIES
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
- Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
- Organize, multi-task and prioritize work
- Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
- Work independently and in a team setting
- Possess an excellent attendance record
- Punctual, reliable and dependable
- Flexible and adaptable to deal with varying situations
- Strong listening/comprehension skills
- Strong organizational skills
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Customer Service Agent
City Of Ottawa
Ottawa - 7.94kmCustomer Service Full-time
61,663.42 - 72,157.54
Learn More
Museum Guide (part-time) Part-time Job
Tourism & Restaurants OttawaJob Details
What you will do
You provide high-quality service to visitors at the Museum. Under the supervision of the Manager, Visitor Services, you contribute to the mandate of the Museum by offering public activities for visitors, such as guided tours and school visits. In addition, you participate in the development and execution of scheduled Museum activities.
NOTE - Candidates must be available to work a minimum of 14 hours and a maximum of 37.5 hours per week from 9:30 am to 5:00 pm, time may vary (Monday to Sunday), including holidays. Preference will be given to candidates who are available to work weekends. Evening shift availability may be requested for special events.
More specifically you will:
- meet and greet visitors at the front desk, answer questions about all aspects of the Museum and gather visitor data
- raise public awareness of the roles and responsibilities of the Central Bank
- interpret history and the themes of the Museum through dialogue with visitors
- facilitate guided tours, family activities at special events and school programs in person and virtually
- assist in the Museum boutique
- work on various visitor services projects as required
What you will need to succeed
- strong communication and presentation skills, both virtually and in-person in front of audiences
- proven interpersonal skills with the ability to be a great teammate
- ability to creatively and enthusiastically engage with visitors, while confidently presenting information to groups of varying sizes and backgrounds
- ability to quickly build an understanding of the Museums history, heritage, and mission
- experience providing exceptional customer service by addressing questions, providing assistance, and ensuring guest comfort and satisfaction
Nice-to have
- knowledge of the Bank of Canada
- experience in Museology or Education
- experience using virtual presentation platforms
- previous experience in Customer Service/Guest Services
Your education and experience
This position requires one to two years of relevant work experience with the public, preferably in museum or education (i.e., as a guide, interpreter or teacher)
Please note that this poster may be used to fill several positions throughout the posting period.
What you need to know
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Reliability
- There will be no relocation assistance provided
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team.
- Salaries are based on qualifications and experience and typically range from $25.90 to $28.78 (job grade 10)
Museum Guide (part-time)
The Bank Of Canada
Ottawa - 7.94kmTourism & Restaurants Part-time
25.90 - 28.78
Learn More
Security Officer Full-time Job
Security & Safety OttawaJob Details
What you will do
Reporting to a Manager of Security Operations in Ottawa, you manage risks to the Bank of Canada's information, personnel, visitors and physical assets by countering threats with appropriate protective safeguards through your physical presence as an armed security officer.
You respond to emergencies (e.g., fire alarms, health and safety, intrusion alarms, access control violations) and assist colleagues as required to ensure that the security of Bank sites is maintained.
You operate state-of-the-art security equipment by conducting surveillance of vital areas of the Bank: monitoring alarms, detecting intrusion and directing response officers in an emergency. You ensure that only authorized employees, vendors and visitors are granted access to the Bank of Canada, which includes verifying and updating details on the visitor management database and issuing and collecting visitor day passes.
As the front of house, first line of security defense, you ensure the security and safety of the Bank, its staff and assets. You observe the behavior of persons entering the Bank of Canada or its property and investigate and defuse any threats or risks. You activate alarms and inform the Control Room and Manager in cases of emergency or the presence of unauthorized persons. You investigate and prepare reports on accidents, incidents, and suspicious activities and maintain written logs, as required.
The Security Officer is trained on different posts and may rotate, as required on the following posts:
- East / West Tower
- Centre Block / Kent St. / Loading Dock / Museum
- OSC
What you need to succeed
We are looking for an effective communicator with excellent interpersonal skills and tact in dealing with staff at various levels within the Bank, including visitors and members of the public.
You must be capable of working independently and in a team environment, where collaboration is essential.
You must respect confidentiality of information, be self-motivated, work well under pressure, exercise sound judgment and escalate complex problems or situations to your leader, when required. You must be able to operate effectively and calmly in stressful emergency situations.
As a Security Officer, you must possess a valid firearms Possession and Acquisition License (PAL), for restricted and non-restricted firearms and you must successfully complete a psychological and physical assessment, including completing the Bank’s mandatory Officer training program (5 weeks, paid). You must be available to work shifts 24/7 (days, evenings, overnights, weekends and holidays).
Mandatory Officer Training Program
Week 1 – Use of Force (5 days) – must pass
Week 2 – Firearms (Pistol) (5 days) – must pass
Week 3 – Firearms (Carbine) (5 days) – must pass
Week 4 – SOPs/Security Systems training (5 days)
Week 5 – On Post training (5 days)
Nice-to-have
- knowledge of access-control, intrusion detection, and alarm monitoring systems, closed-circuit television (CCTV) and other related security systems
- knowledge of the Criminal Code of Canada (sections pertaining to the use of force and the powers of arrest)
- experience with security card access systems, security turn styles' and scanners' functionality
- experience in assessing behavior that may pose a security risk
- experience in a highly secured environment
- defensive tactics training
Your education and experience
The position requires a post-secondary certificate or diploma (complete or in progress) in a relevant field.
What you need to know
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Be eligible to obtain Secret
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- Must successfully complete the Bank’s mandatory training program, including ongoing requirements
- Must successfully complete a Psychological and Physical assessment
- Must be able to maintain firearms Possession and Acquisition License (PAL), valid for restricted firearms and non-restricted firearms
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.
- Salaries are based on qualifications and experience and typically range from $60,914 to $71,664 (job grade 13) (2021)
- The Bank offers an incentive for successfully meeting expectations at 3 to 5% of your base salary. The Bank offers performance pay for those who exceed expectations (7% of your base salary).. Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health, dental disability and life and/or accident insurance coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Indexed, defined-benefit pension #LI-POST
Security Officer
The Bank Of Canada
Ottawa - 7.94kmSecurity & Safety Full-time
Learn More
Bilingual Customer Service Representative (Eng/Fre) Full-time Job
Customer Service OttawaJob Details
SUMMARY
As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations.
KEY DUTIES & RESPONSIBILITIES
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
- Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
- Greet customers warmly and make every customer feel like they are our number one client
- Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
- Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
- Place, follow up and close work/supply orders according to established procedures
- Keep accurate records of discussions or correspondence with customers
- Prepare service reports by collecting and analyzing customer information
- Build and maintain relationships with new and existing accounts
- Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
- Provide general administrative and reception backup support
- Work as a team player with fellow staff members to optimize productivity
- Represent the company and what we stand for
- Other duties as assigned
KNOWLEDGE & SKILLS
- Demonstrated customer service skills
- Bilingual - English and French a must
- Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
- Professional, courteous, approachable manner with a "can-do" attitude
- Good computer/data entry skills and knowledge of Microsoft Office Software
- Ability to work in a fast paced environment to accomplish multiple goals
- Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
- Self-disciplined and accountable with strong interpersonal skills
- Ability to work independently and as a team
- Ability to multi-task, prioritize work effectively and meet multiple deadlines
- Effective attention to detail and a high degree of accuracy
- Demonstrated ability to deal with change, make decisions and implement creative solutions
- Post-secondary education in a related field or commensurate work experience
- Past customer service and/or sales experience is preferred
BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Bilingual Customer Service Representative (Eng/Fre)
BGIS
Ottawa - 7.94kmCustomer Service Full-time
Learn More
Cloud Quality Assurance Automation Engineer Full-time Job
IT & Telecoms OttawaJob Details
As a seasoned Cloud Quality Assurance Automation Engineer, you will own the quality for the Cloud HSM product. You will work in close collaboration with the development team, in a scaled agile environment, to ensure the highest level of quality of our Multi-Cloud and on premise products. You will understand the feature and develop testplans and testcases to ensure the feature meets the requirements and is bug free. You will research, recommend, and integrate industry leading test frameworks, so that our complete deployment pipeline is automated and every software update merged can be automatically validated and pushed to production. You will have working experience developing automation on the cloud such as AWS or GCP.
At our Thales Ottawa office, we develop leading edge technologies to secure the cloud, the digital transaction, the mobile world, and the Internet of Things (IoT). Our security solutions are prevalent in today's digital world.
Your quality DNA, and automation programming experience, is the foundation to your success on our team. We will educate you about our products, industry and customers with on-the-job training through mentorship with skilled, experienced peers. You will have an opportunity to work on products that secure critical infrastructures in the global economy.
Be part of a team required to design, implement, test, and support features with the following mind-set: end-user experience, maintainability, scalability, performance, cost, resilient CI/CD.
Key Responsibilities
• Own overall Quality for our product both from a process and testing perspective
• Testing cloud native software, using various platform-as-a-service (PaaS), Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) technologies and related tools
• Implementing, and maintaining industry leading cloud technology automation framework, in order to test complex cloud product offerings
• Document our quality processes and automation tooling
• Test against our rigid software security practices
• Develop and maintain a suite of automated tests to verify existing functionality, refining the tests as the functionality changes, monitoring results, resolving any issues related to the tests and the test bed
• Mature/replace, our existing automation test suite and tooling
• Maintain our testcases and execution results using Jira and Xray
• Maintain Key Performance Indicators (KPI’s) for test automation of features, release over release, and address the backlog of existing manual tests
• Document bug reports for identified issues during testing. Detail clearly the procedure followed, narrow down the area affected and perform preliminary troubleshooting
• Participating in issue investigation, deployment of applications, and testing/integration in various deployed environments (i.e. Dev, Stage, Production)
• Documenting, managing, and maintaining internal knowledge and processes
• Stay current on industry trends, evolving technologies, and frameworks in the Quality Assurance domain
• Collaborate with other developers, to share knowledge, and improve overall product/solution.
Responsibilities include:
• Following agile methodology. This includes active participation in sprint planning and retrospective meetings, creation of user stories, as well as, corresponding tasks
• Providing feedback to documentation team to develop, improve, and review Customer centric feature documentation
• Interfacing with geographically distributed teams in Ottawa, Toronto, Vancouver, Austin, and other locations on a regular basis
Minimum Qualifications
• Bachelor’s degree in Computer Science or Computer Engineering
• 7+ years’ leading in a Quality Assurance role of highly secure web-based client-server applications using industry leading standards
• 3+ years’ of experience testing embedded devices
• Strong programming skills in any of these languages: Python, Linux scripting
• 5+ years’ of experience automation of API’s
• Minimum of 5 years’ experience delivering software using an Agile/SAFe/Scrum development methodology
Preferred Qualifications
• Working experience/knowledge with industry leading cloud providers GCP or AWS
• Experience with security and identity management (access management, authentication, authorization identity providers), as well as, monitoring framework
• Working with Kubernetes
• Working knowledge of cryptographic concepts (i.e. Encryption concepts and technologies), and an understanding of encryption and cryptographic key management with experience using them to protect sensitive data in database, applications, storage systems, virtualized platforms and cloud environment.
• Familiarity with FIPS (Federal Information Processing Standards), and other NIST requirements
• Working knowledge of CI/CD build and deployment pipelines and DevOps common industry practices
• Experience with automated deployment and associated technologies: terraforms, helm, yaml, ansible
• Deployment and management of docker containers deployed in a kubernetes environment
• Networking and cloud infrastructure knowledge and above average application troubleshooting experience
• Demonstrate strong troubleshooting skills in a cloud environment
• Proven backend testing skills which use micro-service technology which harness SQL/non-SQL databases such as MySQL, Postgres
• Familiarity working with continuous integration tools such as: Gitlab, Teamcity, Terraform, and CI/CD pipeline setup working experience
• In-depth experience working with Linux and Linux based applications
• Familiarity with unit test development, such as junit, and test automation, using frameworks, such as Selenium, Protractor, or Playwright, etc.
• Ability to effectively work in a cross matrixed team environment
• Highly motivated, enthusiastic, with an extreme desire for continual learning, and the ability to work under minimal guidance with demonstrated analytical and problem solving skills in order to deliver features on time in a fast paced team environment
• Strong collaboration and communication skills which will be fundamental to your, and the overall teams success, of the projects you work on
• Stay current, and provide insight on industry leading, testing & automation approaches, architectures, and vendors
• Ensure that non-functional requirements such as security, performance, scalability, usability, and reliability are being tested in our solutions
#LI-Hybrid
#LI-WM1
Cloud Quality Assurance Automation Engineer
Thales
Ottawa - 7.94kmIT & Telecoms Full-time
Learn More
Regional Operations Manager Full-time Job
Management OttawaJob Details
SUMMARY
The Regional Operations Manager is responsible for the effective management of a skilled trades operation. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
KEY DUTIES & RESPONSIBILITIES
People Leadership
People leadership responsibilities include but are not limited to:
- Manages a team of Technicians for the assigned region
- Responsible for people-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
- Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular tool box talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents
- Ensures work is performed in accordance to all internal and external requirements
- Maintains current awareness and knowledge of all applicable regulations and requirements
- Provides technical support to Technicians
Operations Management
- Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.
- Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures
- Recommends and implements technologies to achieve greater efficiencies and productivity
- Maintains current awareness and ensures compliance with all applicable regulations and requirements
- Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements
- Monitors and drives team performance to ensure achievement of service level agreements and performance metrics
- Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
- Collaborates with Dispatch and CMMS teams for effective service delivery
- Investigates and resolves operational issues
- Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction
- Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET)
JOB-RELATED EXPERIENCE: More than five years up to ten years
KNOWLEDGE AND SKILLS
- 8 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level
- In-depth knowledge of applicable regulatory requirements and maintains current awareness
- Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing
- Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved
- Skilled at managing a skilled trades operations and employees
- Ability to develop and implement processes and standard operating procedures
- Skilled at influencing, persuading and negotiating
- Computer proficiency
Licenses and/or Professional Accreditation
Trade certification in one or more of the following would be considered an asset
- Journeyman level Refrigeration license
- Journeyman level Electrical license
- Journeyman level Plumbing license
Regional Operations Manager
BGIS
Ottawa - 7.94kmManagement Full-time
Learn More
Chief Human Resources Officer Full-time Job
Human Resources OttawaJob Details
JOB SUMMARY
Human Resources Services creates and implements human resources strategies and programs that are aligned and integrated with business strategies to facilitate the attraction, development, deployment and retention of a diverse, knowledgeable and engaged workforce. With a focus on talent recruitment and management, Human Resources is the centre of expertise providing a one-stop shop for the City’s Human Resource needs.
You are accountable for providing vision, leadership and strategic planning to the Service, and for planning, organizing, directing, controlling, evaluating and improving the development and delivery of its priorities, services, programs and operations.
Services and programs include:
- Recruitment, Talent Management and Retention
- Learning and Development
- Compensation, Organizational Design and Job Evaluation
- Workforce Planning
- Employee Wellness and Benefits
- Occupational Health and Safety
- Workplace Violence and Harrassment
You are also accountable for managing the Service’s human and financial resources.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Human Resources, Employee Relations, Business Administration, Public Administration or other related field
Minimum of 10 years of related experience in strategic human resources management in a unionized environment, including a minimum of 5 years managing human resources, external contract resources, operating and capital budgets in a complex public organization or private sector corporation
Certified Human Resources Professional (CHRP) designation is desirable
KNOWLEDGE
- Principles, practices, procedures, techniques, laws and regulations pertaining to the Service’s functions, programs, services and operations (recruitment and selection, job evaluation, compensation and benefits administration, employee recognition, talent management, diversity and inclusion, workforce planning, HR data analytics, employee health, wellness and safety, leadership and employee development and training)
- Organizational design and change management models, practices and techniques
- The City of Ottawa, its operations and corporate governance structure
- Relevant City codes, policies and procedures
- Public private partnerships and other alternate service delivery models
- Principles and methods of economic, financial, social and political risk analysis
- Principles and practices of public policy and business administration
- The City of Ottawa’s current social, political, business and economic climates
- Project management principles and practices
- Human resource management practices in a unionized work environment
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Chief Human Resources Officer
City Of Ottawa
Ottawa - 7.94kmHuman Resources Full-time
161,728.84 - 204,529.78
Learn More
ScotiaMcLeod Administrative Associate Full-time Job
Administrative Jobs OttawaJob Details
As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.
BRIEF INTRODUCTION
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business.
IS THIS ROLE RIGHT FOR YOU
In the role you will:
- Ensure effective client administration by managing all administrative processes and escalations requiring investigation
- Consistently demonstrate high levels of client service by:
- supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
- responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
- Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
- Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts
- Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
- Experience in the securities industry
- Already duly registered as an Investment Representative (IR) with CIRO
- Excellent verbal and written communication
- Strong organizational skills
- Ability to take initiative, work independently and meet deadlines
- Meticulous attention to detail and excellent time management skills
- Exceptional client service skills
WHATS IN IT FOR YOU
- At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- An organization committed to making a difference in our communities– for you and our clients.
- An inclusive working environment that encourages creativity, curiosity and celebrates success.
- Learning and Development – free access to Scotia Academy to upskill and develop your skills
ScotiaMcLeod Administrative Associate
Scotiabank
Ottawa - 7.94kmAdministrative Jobs Full-time
Learn More