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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

We are also proud to offer our team members flexible work schedules, career growth opportunities and competitive benefits.

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Retail Stores

Job Location: Canada : Quebec : Rouyn-Noranda

Application Deadline: 04/30/2025

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits options to support the well-being of you and your family. 

Overview

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. 

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.  

Reporting to Supervisor, Taxation Services, the Tax Accounting Analyst is responsible for ensuring transactions in the property tax system for the City are in compliance with legislation, policies and PSAB standards while ensuring efficient customer focused service delivery.

Responsibilities:

• Ensure the integrity of tax account data, resolve anomalies, and manage payment options
• Monitor tax payments, manage the property tax schedule, and oversee tax adjustment applications
• Ensure legislative compliance for tax rebates, reductions, and refunds, including Senior, Disabled, Charity, Heritage, and Tax Deferral programs
• Manage assessment base, including reviewing property sales, municipally owned properties, and assessment accuracy with M.P.A.C.
• Coordinate with financial institutions for mortgage tax program management, including interest additions and deletions, payment reconciliation, and compliance reporting
• Perform tax accounting analysis, including reconciliation of property tax subledger, daily transaction reviews, remittances, and providing recommendations to management
• Assist Tax Administration staff where necessary and other duties as assigned
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage and Trust

Requirements:

• Demonstrated knowledge and skill normally associated with the completion of a three (3) year degree in Business Administration from a recognized community college and a minimum three (3) years of relevant property taxation experience in a municipal environment
• Completion of the Municipal Tax Administration Program (M.T.A.P.) certification is required
• LEAN certification is considered an asset
• Strong mathematical, analytical skills, investigative and research abilities with a high level of financial accounting skills and possess a sense of accuracy and thoroughness along with good organizational and administrative skills
• Established skills and experience using PC equipment and related software applications, (i.e. MS Office Suite, Knowledge of TXM tax software, PeopleSoft, Intelligenz software) and other information technology relating to municipal government taxation
• Excellent customer service experience and good communication skills, both oral and written, to deal effectively with the public, staff, other levels of government
• Demonstrated ability to work on own initiative and under pressure in order to meet rigid deadlines

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Under the direction of the Manager Facilities Operations & Maintenance Services and/or designate, perform general maintenance, custodial duties, pertaining to the physical upkeep and cleanliness of the building, and program requirements as assigned, in the operation and maintenance of assigned facilities in the Recreation and Culture Services Branch. Facilities may include entertainment facilities, libraries, seniors’ centres, conventional stadiums, fields, playgrounds, skateboard parks, cemeteries, and any other associated facilities that fall under the Branch.

Responsibilities:

• Perform general care taking duties in the overall facility such as cleaning floors; wet mopping; operating power cleaning equipment; cleaning glass; collecting and disposing of garbage both inside and outside the facility; moving furniture, setting up and taking down equipment; and cleaning and clearing the building entrance way and emergency exits of snow and ice as required
• Perform general maintenance duties in the overall facility such as painting, replacing light bulbs, and making minor carpentry and plumbing repairs
• Take initiative to correct maintenance or risk management concerns and/or notify supervisor and other staff where appropriate
• Perform minor mechanical repairs and adjustments to equipment, repairing of desks, etc. Move furniture and equipment as directed
• Maintain building mechanical systems
• Maintain washrooms and change/dressing rooms and associated areas in a sanitary condition including cleaning; disinfecting; removing garbage and replenishing supplies of toilet paper, soap, etc.
• Assist in the operation of refrigeration plant and HVAC equipment by performing preventative maintenance functions such as adding or draining fuel & oil; adding chemicals to the water and testing the water; inspecting, adjusting and replacing belts, filters, etc.; monitoring and recording periodic equipment readings
• Operate equipment such as power-operated and general hand tools
• Assist Lead Hand and Working Foreperson in the performance of their duties as required
• Maintain appropriate work records. Ensure that daily time sheets and work orders are compiled and completed to departmental requirements and sign off as required
• Work in accordance with City of Oshawa safe work standards and the Ontario Occupational Health and Safety Act including but not limited to Section 217.1 in the criminal code of Canada
• Assist with new staff orientation to the building and its operations
• Ensure that facility users act in an orderly fashion, reporting problems to the supervisor; respond to routine inquiries related to the use of the facility
• Maintain good public relations with customers, user groups and colleagues
• Drive to off-site locations to pick up supplies, electrical and/or mechanical parts on a routine as well as emergency basis
• Willing to attend continuing education courses as required
• Perform other duties as required

Requirements:

• Two (2) years of experience relating to building maintenance and caretaking functions plus technical skills and knowledge usually associated with the completion of three of four of the following Building Environmental Systems courses at a Community College: 7010 (Heating), 7020 (Air Conditioning & Refrigeration), 7030 (Air Handling & Preventative Maintenance), 7040 (Electrical), providing a basic working knowledge and understanding of general maintenance, carpentry, electrical, plumbing, mechanical, heating, ventilation and air conditioning (HVAC) systems; demonstrated mechanical aptitude and six (6) months of previous experience in general building operations and maintenance
• Demonstrated experience using major cleaning equipment, methods and materials
• Demonstrated knowledge of physical plant maintenance; demonstrated mechanical aptitude
• Knowledge and understanding of, and ability to apply safety policies, standards and legislation (Ontario Occupational Health & Safety Act and WHMIS) and able to use appropriate safety apparatus
• Willingness to participate in new areas and be trained in same
• Basic reading, writing and oral communication skills. Able to understand and follow simple oral and written instructions, which deal with standardized situations. Able to complete forms and records relevant to the job. Able to read, record and comprehend mechanical gauges related to all facility equipment
• Able to read, record and comprehend mechanical gauges related to equipment
• Basic computer skills to perform duties of the job (communications & operations)
• Good interpersonal skills to deal with common sense and courtesy with the general public and to discuss routine information and relay and document building maintenance requirements with appropriate staff. Neat in appearance and work habits, wearing City-issued uniform and safety equipment
• Able to work from heights, climb, stretch, lift and move heavy items (approx. 40 lbs/18 kgs), stand, bend and walk for extended periods of time; capable of performing the work assigned in safe manner
• Able to work alone or with minimal supervision; personal qualities of reliability, co-operation and flexibility are essential
• Able to perform shift work necessary to fulfill the requirements of a seven day operation
• Able to work overtime on short notice
• Possess and maintain a valid unrestricted Ontario Driver’s License, minimum Class “G”, and be able to pass the Corporation’s test for motor vehicle operation
• First Aid, CPR, Public Access Defibrillator (PAD), Accessibility and WHMIS certificates or ability to obtain same per the Department’s training schedule
• Proof of working from heights training
• Certificates in Risk Management and/or Legal Awareness, Scissor Lift, Confined Space, Electrical Safety, Sensitivity, Customer Service Training and Asbestos Awareness, Utility Vehicle with Snow Removal Equipment are considered assets

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Reporting to the Manager, Traffic and Streetlighting, or designate, provide technical guidance and assistance to traffic engineering related matters, as well as, maintain, improve and provide technical support for the City's Streetlighting System and Municipal Parking System.

Responsibilities:

• Receiving complaints and inquiries over the phone, by correspondence or in person, on all traffic engineering concerns and responding to the inquiries
• Planning and undertaking traffic and parking studies/surveys, analyzing results, and making recommendations
• Preparing follow-up departmental and committee reports and By-Law recommendations to Council
• Reviewing and providing comments and conditions on development applications, technical reports, related agreements and constructions projects, as requested
• Creating and maintaining Branch databases, maps and plans
• Performing other related duties, as assigned
• Provide emergency school Crossing Guard coverage in a timely manner and performed according to operating procedures

Requirements:

• Demonstrated skills and knowledge normally associated with completion of a Transportation Engineering Technology program (3) years from a recognized Community College, plus three years of relevant traffic engineering experience, or have an equivalent combination of education and experience
• Advanced experience and skills in Microsoft Office and related software (i.e. specialized traffic/transportation engineering programs, GIS, AutoCad)
• Excellent research, analytical, mathematical skills and experience with traffic study methodologies
• Good communication skills, both oral and written, and customer service skills to deal effectively with staff and the general public
• Ability to work independently and to work under pressure
• Current registration as a Certified Engineering Technologist (CET) with OACETT is considered an asset
• Ability to provide own transportation as required
• Ontario Traffic Conference courses/seminars would be considered an asset

This position is eligible for hybrid work.

As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

Posting End Date: 2025/02/07 by 4:30p.m.