All jobs within 500 km around Rouyn-Noranda

JOB SUMMARY

The mandate of the Rail Construction Program is to transform, develop, grow and sustain Ottawa’s Light Rail Transit Systems as a component of the City of Ottawa’s overall transportation and mobility strategy. 
 

You are responsible for: coordinating, overseeing and monitoring the construction works related to the Stage 2 Light Rail Transit (LRT) project within the City’s Rail Construction Program; coordinating works associated with multiple phases of the project, including early works, design, construction, demolition, rehabilitation, testing, commissioning, closeout, turnover to clients, warranty and maintenance; and supporting management staff in the decision-making process by implementing construction oversight and inspection to assess the performance, quality and progress of the Stage 2 LRT project construction works. 
 

You also: perform a key role in site coordination and communication; ensure compliance with all construction contract requirements; interface with contractors, consultants and external stakeholders; monitor, track and report on project status; perform site visits and prepare daily field inspection reports; review submittals and payment requests; and actively work to resolve issues in the field wherever possible, and escalate to management when needed.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in a relevant engineering discipline or applied science from an accredited university
 

Minimum of 3 years of relevant field experience on construction projects.
 

Experience on light rail construction projects is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Engineering standards for Ontario/Canada and related to the field of expertise
• Various engineering standards, bylaws and related national and provincial codes
• Applicable acts, legislations, regulations and guidelines
• City of Ottawa standards and specifications
• OPSS, MOE and other related agency regulations 
• Awareness of project management concepts
• Contract management
• Engineering, construction and design processes
• Microsoft Office Suite (Word, Excel, PowerPoint, MS Outlook, etc.)
• Field investigation techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Awareness of project management concepts
• Occupational Health and Safety Act and Regulations for Construction Projects for Ontario

COMPETENCIES, SKILLS AND ABILITIES

• Ability to read technical plans and drawings for multiple disciplines, including structural, civil, architectural, etc.
• Prepare and deliver field inspection reports and progress reports 
• Plan, operate and supervise engineering and process studies
• Effective time management and task prioritization
• Manage projects and meet objectives
• Work professionally with contractors, consultants and other technical authorities
• Ability to communicate effectively both verbally and in writing
• Display good judgement with staff, professionals and clients
• Strong technical and analytical skills
• Undertake projects and tasks with minimal supervision
• Build effective interpersonal relationships
• Strong initiative, judgement, reliability
• Highly motivated and conscientious
• Diplomacy, discretion and tact
• Flexible, organized, detailed-oriented and an independent worker
• Able to work well in a team-oriented environment
• Willingness to work outside normal working hours
• Access to a personal vehicle also required.

JOB SUMMARY

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

The Senior IT Business Analyst serves as the primary interface between ITS and clients and manages that relationship. The job is also responsible for providing strategic business analysis of new or changing client requirements, including leveraging the use of current City IT applications or other solutions, and identifying and maximizing other resource efficiencies for ITS. The Senior IT Business Analyst is additionally responsible for scoping, managing, or undertaking small-scale client projects.
In addition to core responsibilities, a comprehensive understanding of enterprise asset management processes is essential. In this role, you will leverage your expertise in Maximo/MAS Manage to optimize its performance within our operational framework. You will collaborate with stakeholders to align asset management solutions with business objectives, ensuring efficient data flows and system integrations. Your responsibilities will include configuring modules, defining workflows, and designing automated data mapping processes to facilitate seamless data exchange between Maximo/MAS Manage and other enterprise applications. Additionally, you will coordinate and support user training and user acceptance testing (UAT), ensuring that stakeholders are equipped to use the system effectively and that solutions meet business needs before deployment.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in business administration, computer science, engineering or other related field

Minimum of 5 years of experience in business applications and systems analysis

Knowledge of, and experience with, the City’s IT infrastructure and business applications is desirable

KNOWLEDGE

• Business analysis practices and techniques, including the methods, practices and tools used in requirements definition, and business process review, design and re-design
• Client relationship management
• Technical acumen and aptitude
• The mandates, responsibilities, operations and business contexts of client groups 
• Project management methodologies and tools 
• Current and emerging best practices and technical solutions used in business analysis, process design, client relationship management, and the clients’ business line(s)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Critical and conceptual thinking skills, and the ability to analyze functions, issues and problems within a team environment and develop realistic and innovative solutions
• Problem-solving skills
• Relationship building skills
• Communicate effectively with users, managers, IT staff and system suppliers, including the ability to bridge knowledge/understanding gaps between IT specialists and departmental management/end users 
• Proactively look beyond stated problems, and identify and address implications to other areas of the business and organization, or other business applications
• Write reports and documents, including functional specifications, user guides and other training/reference documents 
• Plan, set priorities and organize work
• Research skills
• Facilitation skills
• Skills in operating a personal computer and using different types of software that relate to the job
• Strong interpersonal skills
• Strong focus on client-service and client satisfaction
• Work independently, and as a member of a team
• Work well in an environment of deadlines, multiple demands and changing (and sometimes competing) priorities
• Tact, diplomacy and professionalism

JOB SUMMARY

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

The Senior IT Business Analyst serves as the primary interface between ITS and clients and manages that relationship. The job is also responsible for providing strategic business analysis of new or changing client requirements, including leveraging the use of current City IT applications or other solutions, and identifying and maximizing other resource efficiencies for ITS. The Senior IT Business Analyst is additionally responsible for scoping, managing, or undertaking small-scale client projects.
In addition to core responsibilities, a comprehensive understanding of enterprise asset management processes is essential. In this role, you will leverage your expertise in Maximo/MAS Manage to optimize its performance within our operational framework. You will collaborate with stakeholders to align asset management solutions with business objectives, ensuring efficient data flows and system integrations. Your responsibilities will include configuring modules, defining workflows, and designing automated data mapping processes to facilitate seamless data exchange between Maximo/MAS Manage and other enterprise applications. Additionally, you will coordinate and support user training and user acceptance testing (UAT), ensuring that stakeholders are equipped to use the system effectively and that solutions meet business needs before deployment.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in business administration, computer science, engineering or other related field

Minimum of 5 years of experience in business applications and systems analysis

Knowledge of, and experience with, the City’s IT infrastructure and business applications is desirable

KNOWLEDGE

• Business analysis practices and techniques, including the methods, practices and tools used in requirements definition, and business process review, design and re-design
• Client relationship management
• Technical acumen and aptitude
• The mandates, responsibilities, operations and business contexts of client groups 
• Project management methodologies and tools 
• Current and emerging best practices and technical solutions used in business analysis, process design, client relationship management, and the clients’ business line(s)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Critical and conceptual thinking skills, and the ability to analyze functions, issues and problems within a team environment and develop realistic and innovative solutions
• Problem-solving skills
• Relationship building skills
• Communicate effectively with users, managers, IT staff and system suppliers, including the ability to bridge knowledge/understanding gaps between IT specialists and departmental management/end users 
• Proactively look beyond stated problems, and identify and address implications to other areas of the business and organization, or other business applications
• Write reports and documents, including functional specifications, user guides and other training/reference documents 
• Plan, set priorities and organize work
• Research skills
• Facilitation skills
• Skills in operating a personal computer and using different types of software that relate to the job
• Strong interpersonal skills
• Strong focus on client-service and client satisfaction
• Work independently, and as a member of a team
• Work well in an environment of deadlines, multiple demands and changing (and sometimes competing) priorities
• Tact, diplomacy and professionalism

JOB SUMMARY

The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for the delivery of quality, holistic, resident care through the administration and supervision of the Nursing Program and staff in a designated area, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Nursing (BScN)

Minimum of 1 to 2 years of related experience, preferably in a geriatric-gerontology or long term care setting

Post-basic preparation in gerontology is desirable

Membership in Registered Nurses Association of Ontario (RNAO) is desirable

Canadian Gerontological Certification from Canadian Nurses’ Association is desirable

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Scope and purpose of gerontological nursing and functions/activities related to the nursing process
• Age related changes
• Ethical dilemmas and considerations
• Management of common chronic problems
• Specific needs of the older person and of cognitively impaired older person:
• Basic physiological needs (nutrition, elimination, hygiene, skin integrity, sleep & rest, sensory perception)
• Dementia care
• Safety and security needs
• Challenging behaviours
• Basic psychosocial needs (self-esteem, actualization, advocacy, support network, relationships with families)
• Infection control guidelines for RN’s and RPN’s
• Nursing documentation standards including Resident Assessment Instrument RAI-MDS
• Principles of rehabilitation and activation in care of the older persons or adults requiring long term care
• Pharmacology and medication use
• Medication administration standards
• Nursing goals: promotion, prevention, maintenance, rehabilitation, palliation
• Transfer and positioning techniques of persons requiring long term care
• Basic knowledge of applicable legislation and regulations such as: Regulated Health Professions Act, Health Care Consent Act, Nursing Act, Mental Health Act, Professional Misconduct and Controlled Act, Professional standards, Code of Ethics
• Principles of verbal and non-verbal communication
• Labour relations and collective agreements.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies. 

About This Opportunity

Our Sales Execution Associate work in local stores helping our customers keep Coca-Cola products fully stocked and available to ""Refresh the World and Provide Moments of Optimism and Happiness"". Our Coca-Cola SEA is our frontline ambassador bringing happiness and refreshments to consumers in their communities. Would you like to be a Coca-Cola Bottling Ambassador?

Responsibilities

• Maintain and replenish products in store racks, shelves, displays, and coolers by transporting product between backroom/storage room to front-of-store with manual or powered equipment (pallet jack, hand-truck) ensuring Right Execution Daily meeting company standards for product display
• Building, changing and removing product displays; maintaining product signage; cleaning product space and securing damaged or defective product
• Manage backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork
• Follow all Company and Store policies regarding backroom, display floor, replenishment, equipment, and safety
• Act as an Ambassador by providing customer service to Consumers and store personnel by answering questions, locating product, and providing assistance as needed
• Repetitively lift, carry, and position product (weighing up to 50 lbs or 22 kgs) above shoulder height without assistance
• Ability to push and pull manual and powered equipment (i.e., pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance
• Ability to repetitively grasp and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
• Ability to stand and walk for long periods of time

Qualifications

• Must be 18 years of age and legally eligible to work
• Must have a personal vehicle for use during working hours
• A valid driver's license with a clean driving record with no major violations over the last three (3) years
• Must have current vehicle liability insurance
• 1-year exp. working in grocery, retail, warehousing, or related field, preferred Experience working with manual or powered pallet jacks or certification, preferred 1-year experience working under little or no supervisio

About This Opportunity

Reporting to the Distribution Supervisor Coke Canada Bottling Driver Merchandisers are responsible for delivery of pre-ordered product to assigned accounts, stocking, merchandising and rotating product. They are a critical part of the team that ensures Coke Canada Bottling products are readily available in stores, and play a crucial role in keeping beverage sections, end caps, racks, and displays brimming with refreshing options.

Responsibilities

• Deliver pre-ordered products to customers on assigned route using a Coke Canada Bottling fleet truck.
• Check accuracy and stability of truck load.
• Carry out an inspection of truck before departure and hitch the trailer.
• Offload products and bring into the customer’s location.
• Merchandise product into customer location as needed.
• Collect company property.
• Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety.
• Develop and maintain professional relationships with co-workers and customers.

Qualifications

• Commercial License with Air (Class 1 or AZ) with no major violations over the last three (3) years.
• One (1) plus year of commercial driving experience.
• One to three years of general work experience.
• Local delivery experience preferred.
• Ability to repetitively lift, carry and position product (weight up to 50lbs or 22kgs) above shoulder height without
• assistance.
• Ability to push and pull manual and powered equipment (i.e. pallet jack, hand-truck etc.) containing product loads for a minimum of 100 yards without assistance.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

• Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
• Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS, etc.
• Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
• Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
• Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
• Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
• Organize, multi-task and prioritize work
• Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
• Work independently and in a team setting
• Possess an excellent attendance record 
• Punctual, reliable and dependable
• Flexible and adaptable to deal with varying situations
• Strong listening/comprehension skills
• Strong organizational skills

JOB SUMMARY

The mandate of Water Services is to provide treatment and distribution of a sustainable supply of high-quality drinking water and is committed to protecting the environment by collecting and treating wastewater for the health and prosperity of Ottawa. 

You are responsible for planned, unplanned and emergency inspection, testing, installation, maintenance, troubleshooting and/or repair of electrical and electronic equipment within Water Services’ water treatment, supply and storage facilities (including the Water Purification Plants, pumping stations, reservoirs, elevated tanks, metering facilities and well treatment systems) or wastewater treatment and collection facilities (including wastewater treatment plant, pumping stations, odour control facilities, and regulators). 

These duties are carried out in an industrial, production and quality-focused environment and, as such, must be completed in consideration of, and in close coordination with, other skilled trade and maintenance staff in the Branch.

As a licensed water treatment, wastewater treatment and/or wastewater collection system operator, you are also responsible for operating various pieces of process equipment (in Drinking Water this spans water treatment, distribution and supply process equipment and in Wastewater this spans wastewater treatment and collection process equipment) and/or adjusting various water or wastewater treatment system process parameters, after prior consultation with and in close coordination with other licensed operating staff in the Branch.

Note this equipment includes, but is not limited to:  electrical power supply, distribution and generating equipment (up to 44kV), generators (up to 4.8MW), motors (up to 1.5MW), associated motor starter and control equipment, power cabling, transformers, standby, emergency and uninterruptable power systems, lighting systems, power control and lighting panels, electric actuators, electrical metering and monitoring systems, instrumentation and control equipment, and building services equipment. The equipment may or may not be energized, during the work, and is located in a variety of locations including chemical feed and storage areas, electrical equipment rooms, machine rooms, generator rooms, pump rooms, valve rooms and chambers, confined spaces, elevated tanks, above and below grade reservoirs, outdoor power substations, office areas, etc.

EDUCATION AND EXPERIENCE

Completion of Industrial Electrician or Construction and Maintenance Electrician apprenticeship program of 9000 hours.  

Minimum of 5 years of experience as a licensed Industrial Electrician or Construction and Maintenance Electrician in a combination of both process-dependant industries and construction services including demonstrated experience in the maintenance, troubleshooting and repair of low, medium and high voltage electrical equipment and the installation, construction and commissioning of low, medium and high voltage electrical systems.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Canadian Electrical/Building/Fire Codes
• Ontario Electrical Safety Code
• Electrical Utility Safety Rules
• Hydro One Utility Work Protection Code
• Relevant Ontario Ministry of the Environment and Climate Change (MOECC) acts, regulations, standards and guidelines
• Relevant Ontario Ministry of the Labour (MOL) acts, regulations, standards and guidelines
• Branch, Departmental, Unit and Section roles and responsibilities
• Relevant City, Branch, Departmental, Unit and Section procedures, policies, manuals and processes
• City Purchasing Bylaw and policies, as related to authorized purchases and responsibilities
• CVOR Vehicle Requirements as identified by the Province
• Ontario Traffic Manual - Book 7 as it applies for traffic control plans as regulated by the Ministry of Transportation (e.g. when working at remote facilities that require partial or full lane closures)
• Electrical theory
• Electronics, instrumentation and controls 
• Installation, inspection, testing, maintenance and repair methods and procedures for high, medium and low voltage equipment including pumps, motors, compressors, ventilating equipment, switchgear, transformers, etc.
• Math concepts applicable to the trade 
• Working knowledge of mechanical equipment, materials and maintenance procedures
• Computer system applications pertinent to water and/or wastewater facilities including SCADA Systems and Maintenance Management Systems
• MS Office and Outlook
• Knowledge of TSSA rules & regulations
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of operational, monitoring and control functions associated with drinking water treatment and water pumping/storage processes, or wastewater treatment and collection processes is an asset
   

COMPETENCIES, SKILLS AND ABILITIES

• Work effectively, with others and independently
• Communicate clearly and concisely, both orally and in writing, including completing technical, test and other reports or forms
• Perform trade-related preventive and corrective maintenance procedures
• Able to operate small and large equipment (e.g. Person Lifts, Zoom Boom, Manitou, etc.)
• Analyze, identify and solve problems quickly and effectively
• Use a wide range of hand tools, machine shop tools, measurement tools and testing equipment
• Make precise and accurate measurements and layouts
• Accurately read, interpret and mark-up technical drawings
• Clearly sketch electrical schematics and installations
• Understand and effectively utilize new information for problem-solving and decision-making
• Good organizational skills
• Readily establishes effective interpersonal relationships
• Good record of attendance
• Alertness, dependability, punctuality
• Work well under pressure and without constant direct supervision
• Attention to detail
• Physical ability to perform assigned tasks, including climbing ladders, scaffolds and elevated tanks, entering confined spaces
• Willingness to work outside of normal hours 
• Comfortable working at heights
• Comfortable working in and around confined spaces 
• Utilize appropriate or specialized PPE and safety equipment such as SCBA, rescue equipment, personal gas monitors and fall protection

The Public Works Department is responsible for maintenance of the city’s roads and parks, traffic operations, and solid waste collection, processing and disposal.

You are responsible for strategic planning, communications planning, project management, program evaluation and performance measurement of high-level departmental projects and objectives.  You effectively use project management methodology to lead and manage projects and project teams to achieve the desired results of assigned initiatives on time and on budget.

You can lead and influence change in the department, work collaboratively, and build rapport with others. 

EDUCATION AND EXPERIENCE

Completion of 4 year degree in Environmental Science (Biology, Chemistry, Earth Sciences, and Physical Geography), Public or Business Administration, Civil or Environmental Engineering, or related field 

Minimum of 5 years of related experience in supporting operational, strategic and business planning, and in managing/evaluating projects relating to program development and related initiatives, within a public works or utility environment.  Experience should include conducting research/analysis, interacting with the general public and environmental regulators, and managing external consultants. 

KNOWLEDGE

• Structure and processes of municipal government, including inter-governmental stakeholders
• General knowledge relating to wastewater collection and treatment and bio-solids management; water production distribution and conservation; solid waste, surface and ground water protection and management, energy and air quality management
• Applicable legislation, policies, regulations, guidelines and operational procedures relevant to the operational area, such as the Environmental Protection Act, Ontario Water Resources Act, the Environmental Assessment Act, Green Energy Act, Nutrient Management Act
• Communication and consultation approaches 
• Facilitation and negotiation processes
• Quality Management systems
• Research methodologies, data collection and analyses 
• Principles of project management
• Contract management tools and procedures
• Program and project evaluation and performance measurement processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with all staff as part of a team
• Able to identify and analyze problems and manage multi-disciplinary assignments 
• Able to provide leadership to plan, lead, coordinate, implement and manage projects to completion, provide functional supervision to others, and to manage work quality, scheduling and completion 
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, to manage a high volume of projects and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to use primary and secondary research techniques to perform data analysis, to evaluate existing and proposed processes, materials, equipment and operational practices, make judgments on the interpretation of issues/data, and formulate recommendations
• Able to manage contracted work, and foster good working relationships with a variety of stakeholders in order to achieve Branch objectives 
• Possess computer literacy in applications such as MS Office Suite, Powerpoint, database management, and Project tracking
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to manage confrontational situations, persuade/influence others and to bring conflicting points of view to consensus 
• Possess strong documentation, report writing and presentation skills
• Demonstrate leadership and initiative
• Able to foster and maintain positive relationships with a variety of stakeholders
• Flexible and adaptable
• Possess diplomacy, discretion and tact
• Client service oriented
• Able to demonstrate sound judgement and decision-making capabilities