All jobs within 50 km around St. Albert

This position is responsible for assisting customers and branch employees with credit account inquiries and requests. It focuses on collection of past due accounts and mitigating the risks associated with extending credit through proper and regular review of customers’ accounts. The Customer Account Representative ensures that corporate policies and guidelines are followed with all credit and collection processes while delivering a high level of customer service that supports business and sales strategic objective.

Job Description:

Major Job Functions:

Portfolio Management:

• Administer collection activity and build and maintain the credit history file in utilized enterprise resource system (M3, SalesLink or other assigned systems
• Manage assigned accounts, includes contacting customers to follow up on accounts, reviewing accounts and notes receivables reports regularly to identify follow up requirements, monitoring and communicating customer portfolio and regional customer metrics to internal stakeholders, processing small balance write off, account adjustment, and account reconciliation, and resolving dispute, discrepancies and short payments
• Assist in branches when receiving request for Deferral’s, General Security Agreements (GSA), garage man's liens and escalate to Senior CAR.
•  Negotiate repayment arrangements within a 90 day repayment period; escalate to Team Lead and or Sr. AR Manager for protracted periods.
• Collect on past due accounts and report to Account Receivable Team Lead and or Senior AR Manager on accounts requiring legal action, repossession, bad debt write off and identified as risk.

Customer Service:

• Provide customer service on accounts, includes forwarding invoices, processing credit card authorization forms, processing customer refund request; completion of Netting forms, Write-Off forms, Credit Matrix, and submission to the appropriate assigned signing authority.
• Responding to customer enquiries, by promptly answering the queue line.
• Reconciliation of AR accounts as required

Credit Approval:

• Approve credit releases for parts, service and rentals request and authorize requests over the set credit limit

Reporting:

• Prepare weekly & monthly AR reports as assigned
• Other assigned duties as required

Accountability:

• Meet or exceed set collection targets (60 to 90 day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
• Regular, proactive and consistent contact with customers assigned and accurate and timely account and process information and documentation, as required
• Monitor and communicate customer portfolio metrics (e.g. delinquency notes, portfolio ageing and identified risks) to applicable internal stakeholders and Accounts Receivable Team Lead
• Identify and act on accounts requiring legal action through communicating with Accounts Receivable Team Lead, Senior CAR, or  Senior AR Manager on areas of concern
• Represent the company in a professional and ethical manner and establish and maintain effective and cooperative working relationships with customers, branches and all internal relationships while maintaining confidentiality
• Adhere to policies and procedures outlined in the Credit Department Policies and or Procedures

Experience:

• 1-3 years of high volume corporate collections experience
• 1-3 years’ experience processing accounts receivable
• Proficient in MS Office Applications
• Knowledgeable of the Personal Property Security Act (PPSA), Personal Information Protection Act (PIPA) and Bankruptcy and Insolvency Act (BIA)
• Knowledgeable of basic business law and basic tax law
• Knowledgeable of Generally Accepted Accounting Practices (GAAP), credit procedures and CCAA (Customer Credit Agreement Act)
• Knowledge of account receivable and collection practices
• Understands and adheres to Finning policies and procedures, including Safety

Specific Skills:

• Sound customer service skills
• Strong verbal and written communication and interpersonal skills
• Strong time management, multitasking and prioritization skills
• Self-motivated and independent problem solving skills
• Sound organizational skills
• Strong Excel & account reconciliation skills

The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.

The Customer Service Representatives are part of the customer team, taking direction from the Supervisor and Senior Customer Service Representative on priorities and performing activities required to meet our customer’s needs. The Customer Service Representative will perform specialized tasks requiring time and attention. An example of these duties may include producing reports, assisting the customer with Diversions and overloads, and bad orders. The Customer Service Representative will interact directly with the customer or through the Senior Customer Service Representative.

Critical Performance Areas

·       Manage incoming requests from Senior Customer Service Representative and work with customers to take appropriate action to ensure requests are fulfilled. This includes handling requests or working with other stakeholders (ex. ETC, OS, Claims) to complete tasks. Work with Senior Customer Service Representatives and Supervisor to escalate as required. 

·       Communicate, monitor and advise customers on problems areas, service exceptions, special requests and update necessary logs, forms or systems, as required. 

·       Assist the customer in specific activities, such as diversions, transloads, way billing issues, inbound load rejects, imbalanced/overload cars, bad order cars, holiday schedules, etc.

·       Run various systems inquiries (ex. SRS, Business Objects, CSI) obtaining status on shipments and empty equipment. Compile and analyze data.

·       As required, monitor fleet location, traffic status, updating work orders as needed, identifying exceptions and shortfalls. 

·       Other duties as assigned and required.

Success in the call center environment may be measured by:

·       Wait time for initial contact

·       Length of time required during interaction to reach resolution

·       Ability of the CSR to impart relevant knowledge on the first contact

·       CSR scorecard

·       General customer service perception (measured by surveys)

·       Additional measurements as required

Working Conditions

·       Expected: 25-30% on phone with Customer. Expected to remain professional when faced with difficult situations.

·       Fast-paced and intense with many time constraints, outside pressures and simultaneous activities; required to prioritize, follow-up and escalate internally in addition to answering customer inquiries.

·       Shifts are assigned based on seniority. Some shifts will require shift work (day shift, afternoon shift, night shift, weekends, and holidays).

·       High team-interdependence expected.

·       Must be able to work without constant, direct supervision.

Employment Requirements

·       Postsecondary preferred. Equivalent experience may be considered.

·       Previous Customer Service position and Call center experience (min. 1 year full time)

·       Excellent verbal, reading comprehension and writing skills in English (fluent French and English in Montreal).

·       Excellent communication & customer service skills.

Assets

·       Proficiency in the use of Microsoft Office, Word and Excel with a minimum typing speed of 30 words per minute.

·       Courteous telephone manner is required.

·       Good working knowledge of North American geography and train operations.

·       Must be reliable and flexible.

·       Experience working with external and internal customers and vendors.

Candidates will be assessed as suitable and adaptable through assessment processes. Candidates will also be required to pass new qualification testing to hold position.

As the Customer Experience and Continuous Improvement Lead, you have an integrated operational role within Waste Services, developing, leading, and managing the implementation of the branch's Customer Experience work plan across various customer channels and lines of business.. You will play a key role in interpreting customer experience (CX) data to advise and lead projects as well as to collaborate across all sections of the branch.

Your success will be measured by your ability to build relationships with various stakeholders, using your expertise to improve the business of Waste Services, and the efficient processing of data from surveys, while providing concrete recommendations.

What will you be doing?

• Act as the “Voice of Customer” gathering customer insights through qualitative and quantitative research methods, including: 
  
  • Leveraging operational data such as call centre data, web traffic
  • Coordinating Listen, Interpret, React and Monitor activities
  • Highlighting opportunities for improvement
• Manage, analyze, interpret and report on customer data and CX performance indicators, highlighting opportunities for improvement suggested by the data, including presenting information to sections and working with the section to implement those recommendations
• Work with leadership across the branch to set CX performance targets and drive continuous improvement at the operational level
• Interact regularly with customer experience metrics, including: 
  
  • Monitoring and tracking improvements to metrics, and exploring opportunities to improve citizen experience within the branch
  • Developing and monitoring key branch citizen/customer measures
  • Communicating customer insights out to business areas
  • Report to Branch on data, insights and recommendations
• Manage the creation, configuration and deployment of real-time customer experience surveys working with corporate partners
• Alongside our Communications partners, ensure the customer experience is consistent across all digital and print platforms through consistent messaging, direction and policy guidance related to Waste Services
• Lead and improve upon customer messaging channels provided to customers, including ensuring call centre, 311, website, WasteWise app and print materials are consistent, efficient and easy to use
• Lead CX-oriented special projects for the branch, collaborating with corporate partners in service design, analytics, education, community engagement and technology
• Support customer journey mapping and integration of lessons learned into operational areas across the branch, if required
• Advise on the branch's CX data visualization and business intelligence approach
• Lead and facilitate design thinking workshops, specifically in the form of ideation sessions
• Collaborate with research partners and vendors to complete customer / market research studies
• Lead analysis of new products and services in development, such as recruiting customer samples, designing assessment criteria, refining / analyzing results and reporting findings to various stakeholders
• Identify and deliver information related to operational lines of business (Collections, Sustainable Waste Processing, Business Integration)
• Other related duties as required

Qualifications

• A degree (or higher or equivalent) in Business, Marketing, Commerce or a related field, such as the fields of research and/or customer experience
• Minimum 5 years of experience in the field of community work, including demonstrated competency in program development, organization development and provision of information/referral

Assets:

• A specialized interest and experience in customer experience, marketing, research and/or technology
• Project Management Profession or other PMI certificates
• Additional training/coursework and/or experience in one or more of the following areas is an asset:
  
  • Project management
  • Customer experience
  • Change management

Skills Required for Success:

• Knowledge of service design and continuous improvement approaches, including human-centered design approaches and CX technologies
• Knowledge of subjects applicable to the field, including marketing, research, program planning and customer outreach
• Ability to gain acceptance and build/maintain strong relationships with a variety of internal and external stakeholders at various levels of authority
• Ability to work independently as well as contribute to the goals of a larger team
• Ability to recognize and manage group dynamics
• Ability to chair committees and meetings
• Demonstrated ability to both lead projects and work as part of a project team in a support role
• Negotiation skills, including the ability to respond to difficult situations and resolve conflict
• Excellent written and verbal communication skills, including the ability to understand customer needs, write in plain language, facilitate surveys and focus groups, and present to groups
• Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 Temporary Position up to 15 months

Hours of Work: 33.75 hours ; Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $43.098 - $54.113 (Hourly); $75,927.900 - $95,333.580 (Annually)

Talent Acquisition Consultant: NC/SG

Classification Title: Recreation Officer II
Posting Date: Sep 10, 2024
Closing Date: Sept 24, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale Facility, 12840 58 Street NW Edmonton T5A 4L3

**This posting is for one (1) full-time temporary position ending on or before Oct 1, 2025**

The Edmonton Police Service, in cooperation with other agencies and the citizens of Edmonton, is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities, variety of work, and the ability to contribute to your community. 

Reporting to a CPIC Team Leader, an Operator’s primary responsibility involves the disseminating of confidential information by radio, telephone, in-person, and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate, reliable, and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities: 

• Process criminal and traffic warrants, other court orders and police reports as required in a timely sensitive manner.
• Perform data entry, removal and maintenance of agency records on the CPIC system.
• Enter, audit, monitor and act upon requests received via CPIC message, in-person, telephone, fax and take appropriate action.
• Respond to police field unit requests for information from specialized police databases and disseminate using radio operations, telephone and in person.
• Transcribing live information using radio operations and telephone. 
• Retrieving and re-filing files.
• Performing other related duties as required. 

Qualifications

• Completion of the twelfth (12th) school grade. Incumbents must complete a CPIC training course within two (2) years of appointment.
• A minimum of three (3) years progressively responsible and diversified office and information processing experience including one (1) year within a police operational or police records environment.
• Extensive experience in data entry and retrieval of information from databases.
• Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
• Excellent ability to transcribe information with a high degree of accuracy.
• Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
• Experience in radio communications would be considered an asset.
• Strong reading and comprehension skills. 
• Ability to meet the physical demands of the position, including the bending, lifting of banker boxes, etc.
• Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40 hours per week, 12-hour shifts, rotating between days and nights every two weeks, four shifts on, four days off.  

Salary Range:

21B, Salary Grade: 008, $24.824 - $31.109 (Hourly), $1,985.90 - $2,488.70 (Bi-Weekly), $51,832.51 - $64,955.59 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application. Please clearly indicate in your cover letter whether you are applying for permanent or temporary position. 

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: VH

Classification Title: CPIC Information Operator I
Posting Date: Sep 10, 2024
Closing Date: Sep 17, 2024, 11:59:00 PM (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Southwest Division, 1351 Windermere Way SW Edmonton

Your Opportunity:

Safety Ambassador communicates safety protocols for the site. As an Alberta Health Service’s (AHS) Safety Ambassador, you will be educating patients, staff and visitors on AHS policies and expectations relating to visitation, orderly conduct, and other safety-related matters. You, the Safety Ambassador, are expected to identify potential risks, including complex, violent or aggressive/disturbing behaviours, and if unable to de-escalate verbally, will be accountable for contacting Protective Services or the Police of Jurisdiction for a response. You will also assist stakeholders in maintaining a safe environment for patients, staff and visitors based on relevant and applicable Emergency Response Procedures. Success in this role will require strong communication and interpersonal skills, and you may be required to make quick decisions based on fluid and dynamic situations. You will be expected to effectively utilize a hand-held radio or similar communication device. Your interactions may include the completion of formal documentation such as incident reports or witness statements. As the Safety Ambassador, you may be required to stand for prolonged periods or move throughout the facility. Selected candidates will be required to complete the mandatory AHS Tactical Communications Course to obtain employment in this role.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience, training will be provided
Own tools/equipment: Steel-toed safety boots, Gloves, Cellular phone

Physical Requirements:

• The candidates should be physically demanding, and a repetitive tasker
• The candidates should be able to handle weight Up to 23 kg (50 lbs)
• The candidates should be able to handle heavy loads

Other Requirements:

• The candidate should be reliable
• The candidates should be able to work as a team player

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position.
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to load, unload and transport construction materials
• The candidates should be able to erect and dismantle concrete forms, scaffolding, ramps, catwalks shoring and barricades
• The candidates should be able to remove rubble and other debris at construction sites
• The candidates should be able to direct traffic at or near construction sites

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below-mentioned details.

By email
[email protected]

At Rogers, our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected.  We are excited to show customers how our latest products and services can help, delivering best in class customer experiences in our retail stores

As a Sales Associate, you can expect to:

• Enhance the retail experience in our stores, by providing best in class service and value-added solutions to our customers
• Promote Rogers & Fido brands, including Rogers Mastercard  
• Engage and grow your customer base with personalized communication and outreach to customers via phone calls and business text messaging
• Participate in community events and outreach efforts to support local small businesses.
• Operate with a creative spirit that can adapt to an ever-changing environment while enjoying the thrill of hitting sales goals

What’s in it for you:

• Competitive compensation plus commissions
• One of the best flex health benefits, RRSP, TFSA and Pension plans in Canada
• Mental Health and Support benefits- 100% coverage
• Employee and Family Assistance Program benefits
• Employee discounts that can offer up to 50% off our Rogers & Fido products and services
• A commitment to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• A flexible schedule, including evenings & weekends (Min 20 hours/week)
• Career growth and development opportunities

What we’re looking for:

• You are great with people and are passionate about delivering an exceptional customer experience
• You love being part of a team and are a great collaborator
• You are excited and inspired by technology
• You meet the minimum age of majority in your province 

After you apply: watch your email

Candidates will be required to complete an online assessment as a next step.  If you are selected to move forward in the process, our recruitment team will reach out to you discuss the position further.  Successful candidates will be required to provide consent for and pass Background Check requirements.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: MANNING TOWN CENTRE (5628), Edmonton, AB
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 312898

Collaborating with teams across the Corporation, Senior Data Scientists bridge the divide between raw data and action, with an emphasis on solving real world problems and operationalizing solutions.

The Senior Data Scientist position is dedicated to leading and shaping end-to-end data science projects. This role serves as the driving force behind data science at the City of Edmonton and the application of insights to fulfill organizational objectives.

What will you do?

• Project Intake: Decide on whether a project requires data science approaches such as machine learning, clustering, and forecasting. Do research on potential solutions, and project directions
• Project Leadership: Lead and manage complex data science projects, aligning them with corporate objectives and incorporating project planning, scheduling, resourcing, risk assessment, and cost/benefit analyses. Guide junior staff and mentor data science students on projects, and coordinate efforts between those involved
• Data Analysis: Analyze large and intricate datasets to extract meaningful insights that drive strategic decisions, considering the size, scope, duration, risk, and complexity of the projects
• Model Development: Develop and implement advanced predictive models and algorithms to address business challenges, leveraging specialized systems and technology (e.g., Unix, Docker, Databases, Scripting) for production-level implementation
• Operationalization: Work with stakeholders to design a solution that can be used by front-line staff, and monitor usage as a key metric of project success
• Quality Assurance: Rigorously test and validate data-driven solutions to ensure accuracy, reliability, and alignment with the organization's strategic direction
• Performance Monitoring: Continuously monitor the performance of deployed models, adapting and interpreting them as necessary to reduce uncertainty and increase the likelihood of success. Collaborate with the Data and Analytics Ethicist to examine ethical implications. This includes preparing progress reports and escalating project concerns to project governance
• Model Optimization: Iteratively improve machine learning models as needed to enhance predictive accuracy and relevance to business goals
• Stakeholder Communication: Effectively communicate complex findings and insights to non-technical stakeholders, including senior management, to influence the Corporation's strategic direction
• Continual Learning: Stay up to date with new advancements in the field of data science broadly, with a specific emphasis on learning innovative techniques directly beneficial to the end-to-end implementation of data science projects at the City
• Perform other related duties

Qualifications

• Graduate University Degree in applied statistics, mathematics, engineering, computer science, or a related field
• 8 years experience with an emphasis on complex operationalized projects
• Project Management Professional (PMP) Designation is required. Applicants who currently do not possess their PMP Designation may be considered and if successful, will be required to obtain it within the first 12 months of employment

Skills required for success:

• Proficient in multivariate regression/classification, time series models, cluster analysis, anomaly detection, optimization, neural network models, supervised and unsupervised machine learning techniques
• Experience using state of the art machine-learning techniques (e.g. BERT, YOLO, XGBoost)
• Proficiency in relational databases, SQL, and scripting languages (e.g., R, Python)
• Strong programming skills with experience in software development in a collaborative environment
• Demonstrated success in applying machine learning and statistical methods to solve practical problems
• Inherently motivated, intellectually curious, and inclined towards taking proactive actions
• Strong critical thinking, consensus-building, and influential skills
• Self-directed and capable of managing complex projects independently
• Proficient in project management with a track record of implementing improvements at organizational, departmental, and operational levels
• Effective communication skills tailored for diverse audiences, proven through successful information dissemination and active listening
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion (https://bit.ly/3hd2d95)
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work: 40 hours per week, Monday - Friday

Salary Range: $56.441 - $71.296 (Hourly); $117,848.810 - $148,866.050 (Annually)

Talent Acquisition Consultant: RD/MZ

IND123

Classification Title: Senior IT Project Manager-8hrs
Posting Date: Sep 04, 2024
Closing Date: Sept 18, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Financial and Corporate Services
Work Location(s): Century Place, 17th Floor, 9803 - 102A Avenue Edmonton T5J 3A3

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates don’t need experience although having experience is an asset

Candidate Status:

• Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
• Candidate must have legal authorization (Work Permit) to work in Canada
• If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

• The candidates should be able to determine and establish office procedures and routines, schedule and confirm appointments, and answer telephone and relay telephone calls and messages
• The candidates should be able to answer electronic inquiries, compile data, statistics, and other information, and order office supplies while maintaining inventory
• The candidates should be able to greet people and direct them to contacts or service areas, set up and maintain manual and computerized information filing systems, and perform data entry
• The candidates should be able to provide customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

By mail
4610 76 AVENUE NW
EDMONTON, AB
T6B 0A5

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years
Computer and technology knowledge: Candidates must have knowledge of MS Office

Location: 11905 111 Avenue NW, Edmonton, AB, T5G 0E4

Other Requirements:

• The candidate should be able to work in organized way and also be a team player
• The candidate should be able to supervise truck drivers

Responsibilities:

• The candidate should be able to supervise workers and projects and also train or arrange for training
• The candidate should be able to co-ordinate and schedule activities, requisition or order materials, equipment and supplies and also resolve work problems and recommend measures to improve work methods
• The candidate should be able to ensure health and safety regulations are followed and also recommend personnel actions

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

As a Journeyperson Heavy Equipment Technician  specializing in Transit Fleet Maintenance, you will play an important role in inspecting, maintaining, and repairing a variety of Transit vehicles. You'll diagnose issues, test components, and execute installations and rebuilds as needed to ensure vehicles meet operational standards. The role involves working across different environments, from light repair service shops to heavy overhaul facilities, where you'll also maintain and service equipment essential to the maintenance process. Your expertise will contribute directly to the reliability and efficiency of public transit systems, supporting safe and effective transportation for communities.

Apprentices will receive specialized training and support from our Technical Trainers and Journeyperson mentors to achieve the expertise required to keep our fleet moving now and into the future with evolving fuel technologies.

What will you do?

• Perform inspections, preventative maintenance, minor and heavy duty repairs and overhaul work on all components, including engines, electrical controls and systems, power train, brakes, steering, suspension, transmissions, fueling and other systems
• Contribute to ongoing workflow processes by entering detailed data and information into a computerized fleet management system to record job times, work performed and maintenance history
• Follow approved methods and techniques as set out in the manufacturer's manual and shop and engineering instructions
• Work within the standard job times for routine work
• Perform basic and complex diagnosis of systems through the use of diagnostic scanning tools, computer software and traditional methods
• Lubricate vehicles and/or ensure lubrication is carried out as required
• Perform Commercial Vehicle Inspections (CVIP) and maintain credentials
• Complete major repair authorization forms, provincial certifications, Preventative Maintenance inspection sheets, and other required documentation
• Adhere to established Safe Work Practices, Standard Operating Procedures, and OH&S and Environmental standards and procedures

Qualifications

• Established Alberta qualified apprentice; 3rd year Truck & Transport Technician, or 4th year Heavy Equipment Technician
• Journeypersons: Two (2) years of experience in an operational/vehicle maintenance environment 

Assets:

• AssetWorks M5 experience

Skills required for success:

Apprentices:

• Valid Alberta Industry and Trade Apprenticeship 
• Ability to achieve credentials as a Certified Alberta Journeyperson in the trade of Heavy Duty Mechanic/Technician or Truck and Transport within the prescribed timeline
• Ability to maintain passing grades acquire the technical skills to progress in the program
• Team player with strong problem solving and interpersonal skills
• Adaptability to changing work environments and emerging technologies
• Capable of competently using vehicle diagnostic computer programs
• Ability to accurately enter data and information into a computer
• Able to understand, communicate, read and write English at a level needed to meet job-related task and safety requirements
• Knowledge of the occupational hazards and OH&S safety precautions applicable to the trade
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Valid Class 3 Alberta Operator's Licence with Air Brake endorsement; must have the ability to obtain and maintain as a condition of employment
• Maintaining a City Driver's permit is a requirement of this position
• Ability to obtain and maintain a Provincial Highway Inspection Certificate (CVIP) upon achieving Journeyperson status
• Ability to physically perform the duties and wearing the PPE as required
• Capable of passing a job-related physical abilities evaluation (includes lifting 75 pounds) and a City medical examination

Work Environment:

• Ability to work a variety of shifts on a 24/7 shift cycle
• Environmental conditions may include: heat, cold, wet, dust, noise, heights, exposure to mechanical and/or electrical hazards

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 10  permanent full-time positions 

Hours of Work:  40 hours per week.

Salary Range:

• Apprentice: $31.902 - $41.015 Hourly; $66,611.380 - $85,639.320 Annually
• Journeyperson: $45.572 Hourly; $95,154.340 Annually

Talent Acquisition Consultant: JF/SG

IND 123

Classification Title: Heavy Equipment Technician
Posting Date: Aug 30, 2024
Closing Date: Ongoing
Number of Openings (up to): 10 - Permanent Full-time
Union: ATU 569
Department: City Operations
Work Location(s): Various Transit Garages Edmonton (City Wide)