The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk Specialists provide concierge service to Canadian North Board of Directors, VP's, community leaders, and travel agents. Additional support is provided through the timely management of email requests for specialty reservations and special service requests.

Reports to: Team Lead, Customer Contact Center

*Non-bargaining 

Duties and Responsibilities

Must be able to perform, but not limited to, the following duties and responsibilities:

• Provide corporate VIP services for key stakeholders including Board of Directors and Executive Team;
• Tier 3 level support internally for Medical Travel Team, Customer Contact Center, airports, and internal stakeholders;
• Manage group bookings including responding to all inquiries, provide group quotes, book and administer group bookings in accordance with group policies;
• Travel agency support escalations;
• Manage oxygen request for Government of Nunavut Medical Travelers;
• Book and track requirements for Sales and Marketing initiatives such as complimentary tickets, sponsorship programs, etc.
• Liaise with select internal and external customers to provide enhanced service for imminent travel needs;
• Communicate situations requiring escalation to Senior Management, as required;
• Prepare and distribute reports;
• Identify opportunities and areas for improvement and liaises with internal stakeholders to facilitate change and for continuous customer service improvement;
• Actively participate in the continuous improvement of customer support initiatives and programs;
• Provide after-hours support to various teams ensure highest level of customer service resolution;
• Assist with special projects as required;
• Other duties as assigned.

Skills and Qualifications

Included, but not limited to, the following skills and qualifications:

• Hich-school diploma or equivalent related work experience;
• Two (2) years of previous experience;
• Exemplary customer service skills;
• Strong Interpersonal and communication skills for internal and external Customers;
• Strong organizational, problem solving, analytical and decision making skills;
• Resolve customer issues with the highest level of integrity and professionalism;
• Keen knowledge of company policies, Procedures and Tariffs;
• Attention to detail and ability to quickly solve problems;
• Must be adept at handling multiple tasks, and prioritizing duties;
• Strong process and procedural skills;
• Comfortable using the following software in a typical work day: Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel);
• Superior Sabre skills including reservations, pricing, ticketing, check-in;
• Knowledge of airline accounting processes considered an asset;
• Must be able to support working in a 7-day a week rotation-based; schedule, including weekends and statutory holidays;
• Excellent English written and verbal communication skills;
• Ability to communicate in French an asset;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 27th, 2024

Looking to take the next step in your career? Hatch is currently seeking a highly motivated Human Resources Business Partner to join our team in our Calgary, office. Reporting to the Manager, Human Resources, WCA, the HR Business Partner will be responsible for a range of duties supporting our managers and employees in collaboration with the regional HR team. The HR Business Partner will be the lead HR representative to one or more lines of business, which may include project staff. The ideal candidate will be a generalist with strong business sense which allows them to anticipate, understand and provide business solutions in areas such as: employee relations, compensation, employee engagement, disability management, staffing/recruitment and other key areas of HR. 

As part of our Shared Services team, comprised of Finance, Marketing and Communications, and Human Resources, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities.  We ensure delivery of services through the skills of our people, methodologies, and systems.    

Join our team and become part of a community that strives for positive change.

As the successful candidate, you will:

• Partner with assigned internal client groups to provide HR coaching and guidance to business and technical managers and supervisors
• Work closely with management team to report on key HR performance indicators such as career development, leave and time management, recruitment, etc.
• Prepare human resources documentation and perform HR administrative tasks, supported by our HR Service Centre
• Liaise with benefits team to provide advice with regards to health/dental benefits, pension, leaves (maternity, parental, STD/LTD, etc.) and retirement
• Employee onboarding, orientation and development
• Work closely with mobility team, on domestic and international assignment, transfers and relocations

You bring to the role:

• Minimum 5 years of work experience in HR as a generalist required
• High energy and ability to collaboratively work as part of a team
• High level of computer proficiency in MS Office suite and HRIS. Working knowledge of SuccessFactors an asset
• Ability to work effectively in a matrixed organization
• Strong knowledge of HR regulations and practices
• Demonstrated ability to provide practical recommendations to solve issues related to HR regulations, laws and policies
• Demonstrated knowledge of and experience in change management
• Ability to develop and implement HR initiatives
• Effective oral and written communication skills along with strong listening skills
• Ability to communicate across all levels of the organization sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to build and maintain lasting relationships with internal and external stakeholders.
• Excellent time and project management skills
• High attention to detail and accuracy in all areas of work
• Strong problem identification and resolution skills
• Ability to interpret and implement company policies and procedures

Job Description

Vacuuming, sweeping, dry/wet mopping, scrubbing, sanitizing/disinfecting floors; spot cleaning walls, windows and doors between washing; dusting, emptying wastebaskets and rearranging furniture; removing waste; daily cleaning and disinfecting all resident homes; cleaning floors, fixtures and furnishings in rooms, kitchen, closets; garbage collection, removing and recycling; may also include heavy cleaning duties such as deep cleaning. 

Time Type:

Part time

We’re looking for a Customer Service Representative to join our growing team!

This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

What you'll do here:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.                        

What you bring to the table:      

• Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
• Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
• A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
• Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
• Ability to work on your feet for extended periods of time.
• Legendary customer service and communication skills.
• Ability to carry out instructions provided in written, oral, or diagram form.
• Ability to deal with and solve problems involving specific parameters in standardized situations.
• Ability to work in a fast pace, high pressure environment.
• Team player with ability to share job responsibilities of others when called on.
• Knowledge of Insurance is an asset.
• Familiarity with MS Office products.
• No Canadian work experience required however must be eligible to work in Canada.

This role is eligible for employee referral bonus. #myReferrals1000

#LI-Onsite

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
  

A Warehouse Associate II impacts the organization by meeting specific operational key performance indicators. This experienced employee has a general knowledge of warehousing terminology and practices. This position is responsible for warehouse functions including, but not limited to, unloading, sorting, picking, kitting, packing, shipping and cycle counts and may be responsible for multiple accounts. The person in this position may use PC-based warehouse management systems to track packages, confirm shipments, print labels and perform inventory counts. The Warehouse Associate II may use RF Scanners, carts, pallet jacks and/or forklifts. This employee may have direct customer and vendor contact and works under supervision by the Warehouse Lead or Supervisor.

Duties and Responsibilities:

• Receive and inspect inbound product according to the established SOPs.

• Put away product in correct location based on SOPs.

• Receive returns, count and confirm quantities, determine condition and complete paperwork (e.g., separate invoices and match to bills).

• Obtain orders, prioritize if necessary, and select products from the proper locations.

• Obtain and properly match up reprinted orders.

• Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity.  Escalate concerns to Lead or Supervisor.

• Stage and securely pack product based on SOPs.

• Place the appropriate documentation with each order and ensure all cases are clearly labelled and accurately marked (e.g., pick/pack slips, refrigerate stickers).

• Arrange for pick-up of shipments, contact carriers for ETA, and coordinate schedule.

• Handle products and perform duties according to client procedures, GMP/SOP and government/compliance regulations.

• Palletize cases, wrap, and load skids onto trailers.

• Create shipping labels and other paperwork for parcels and LTL skid shipments (e.g., waybills, shipping manifests, shipping labels); maintain accurate shipping data in warehouse management system.

• Stage and coordinate outbound shipments.

• Safely operate various power equipment including, but not limited to, pallet movers, forklifts, reach trucks, and order pickers.

• Use RF Scanners to electronically scan barcodes.

• Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, issue sheets) according to SOPs.

• Conduct physical inventory or cycle counts daily, weekly and/or monthly based on SOPs.

• Develop physical inventory plan, monitor physical inventories, identify all OS&D (over stock/shortages/damages), and report or correct any errors or discrepancies.

• Quickly respond (via email or phone) to customer/client inquiries, resolve problems, and communicate service issues to Supervisor.

• Compile daily and monthly client reports per SOP, including customer KPI reports.

• Encourage safe work practices in others, point out areas where safety training and enforcement is needed, and participate on Comprehensive Health & Safety Program (CHSP) committee.

• Ensure all equipment is in proper working order (e.g., counter balance/doors/docks/signal lights).

Education and Experience:

• High school diploma or equivalent.

• Warehouse experience required.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

The screener is responsible to follow all requirements as described in the Local Aviation Security Procedures and any local regulations. Screeners may be called upon to fulfill Alternate Facility Security Coordinator (AFSC) duties when required. This position will require to use equipment and follow guidelines for screening as described in the Aviation Security Master Operating Plan.

Specific Job Duties:

DSA - Designated Screening Area

The screener must restrict access to the area other than authorized personnel only. The screener must enforce proper ID, challenge and escort procedures at all times. This position will require an enhanced background check spanning the past 5 years.   

Screening:

After completing the UPS required training, the screener will now be in charge of identifying and controlling any possible threat during screening. The screener will use a variety of tools and equipment like X-ray scanners and chemical trace detectors to complete the task. Screening is the employee’s main responsibility while they are at work.

Document Management:

The screener must fully complete and secure all documentation until released to the Facility Security Coordinator, these include but are not limited to various checklists for equipment maintenance and repair, checklists, logs and any other documentation as described in the Aviation Security Master Operating Plan.  

Equipment:

All equipment will be maintained as required to keep them fully operational and properly calibrated. The screener is responsible to notify the local management of any equipment or system failures. The screener will keep accurate and complete records. The screener will also manage scanners that are used throughout the operation.

Aviation Security Training:

The screener is responsible to comply with any required training on a timely manner, trainings are time sensitive. Screeners will be continuously tested and audited to ensure accuracy and compliance. Screener must meet minimum requirements in order to maintain qualifications. Training will be provided.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Familiar with MS Office applications
• Ability to work with minimum supervision
• Ability to multitask, and handle pressure
• Able to lift up to 70-lbs
• Able to work with cargo scanning equipment
• Strong organizational skills.

The shift is Monday to Friday from 3pm to 6pm.

Classification: CUPE 1846
Salary/Rate of pay: $21.37

Application deadline: 2024-09-29 
Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

To provide professional administrative support to the Alberta and Central Banking Regions while maintaining a high level of confidentiality and professionalism. This position plays an integral role in ensuring efficiency and effectiveness in key support and administrative processes for the regions ensuring a positive and supportive team environment while providing excellent service to team members and clients. This includes general administrative support for the regional leadership teams, including expense, invoice and travel management, support for team activities, on premise admin support, assistance with budget tracking, meeting and communication support, and other coordination duties as required.

Specific accountabilities

• Receive incoming invoices, validate to budget detail and prepare payment coding instruction details for Accounts Payable, ensuring the proper signatory authorizations are obtained.

• Setting up contracts and blanket purchase orders for contract services.

• General budget tracking, as required.

• Support leaders with timely and accurate expense management (personal expenses and corporate expenses).

• Coordinate facility services, including seating/office plans, repair or maintenance, key/lock management, procurement of new furnishings

• Booking of rooms and organizing meetings for department level as required

• Other administrative duties, as assigned inclusive of: minute-taking, filing, invoicing, ordering office supplies at the discretion of business leaders

• Coordinates all travel/meeting arrangements and booking for the leadership team

• Manage incoming and outgoing correspondence per leader direction, as required.

• Manage travel requirements as assigned including airfare, and accommodations in line with CWB group travel policy. Support expense claim management process, as required.

• Receive incoming/forwarded phone calls in a professional manner, taking and distributing messages.

• Ordering and maintaining stationary supplies and supply room

• Capture and input information, both for presentation and storage, into the appropriate software

• Coordinating tasks within the department as assigned (e.g., ordering lunches, consolidating data, etc.)

• Other administrative duties, as assigned inclusive of meeting arrangements, minute-taking, filing, invoicing, meeting bookings, ordering office and kitchen supplies, mail runs and distribution of the daily mail

• Maintain strict confidentiality of employee information and leader interactions.

• Prepare and regularly review annual goals and career development plan with manager/supervisor

• Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions

Knowledge, Skills and Abilities

Education

• Some post-secondary education and/or learning courses preferred

Professional Experience

• Minimum 3-year administrative experience

Personal Competencies

• Portray a team player and a “can do” and proactive attitude at all times

• Excellent administrative and organizational skills with the ability to prioritize job responsibilities and manage high volumes of information effectively, particularly as this role supports multiple leaders at once

• Proficiency with Microsoft Office suite of products, including but not limited to Outlook, Word, Excel

• Able to deal with people sensitively, tactfully, diplomatically and professionally at all times

• Demonstrated ability to build and maintain relationships with management, staff, and clients to enhance professionalism and productivity

• Ability to execute role tasks with a high degree of confidentiality and professional discretion.

• Strong and highly flexible, solid interpersonal and communication skills, both written and verbal, that allow one to work effectively in a diverse environment

• Good analytical skills with strong attention to detail

• Clearly conveys information using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive first impression with confidence and respect

• Ability to work effectively with minimal supervision

• Follows policies and procedures when completing tasks

• Takes personal responsibility

Grow your career with CWB. Apply today.

Why work with us?  

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.  

Wellness matters. We offer an award-winning benefits package that includes: 

• Hybrid work environments 

• Everyday flexibility 

• Generous company-funded health coverage 

• Health care spending account 

• A flexible wellness program 

• generous time-away options to unplug, rest & recover  

Career development. We commit to our employees’ development and help them reach their professional goals with: 

• Organization wide coaching services 

• Mentorship 

• Education support & training programs  

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. 

MONDAY TO FRIDAY - 0500 TO 0900

PAY RATE $19.45 PER HOUR

RESPONSIBILITIES, but not limited to:

• Responsible for the care and upkeep of company vehicle and equipment for the duration of the shift.
• Perform patrol duties in accordance with site instructions.
• Attends alarms, patrols and any other tasks as directed.
• Investigate alarms and report findings to Operations.
• Submit all relevant reports and documentation at the end of each shift.
• Assist co-workers when required.
• Always comply with all company policies and procedures.

QUALIFICATIONS: 

• Must have valid provincial Security Guard License
• Must have valid Driver’s License
• Must be able to read and write English fluently, both verbally and in written format
• Must have a valid First Aid and CPR Certification
• Must have excellent customer service and communication skills
• Must be able to get more training if required
• 1 or more years of security experience (preferred)
• Working knowledge of security operations and procedures
• Excellent organizational skills
• Able to write routine correspondence, including logs and reports
• Basic computer skills such as the ability to use Microsoft Office.
• Able to walk, stand, and conduct patrols

OTHER BENEFITS:

• Free uniform
• Virtual training
• On the job training
• Top industry rates of pay
• Continuous learning opportunities

Part Time Sales Representative | Shepard Centre, Calgary, AB