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Overview

Overview

Overview

Overview

Overview

Overview

01/19/2025

Address:

777 Guelph Line, D8

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
• Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meets customer transaction-based needs with seamless execution.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience.
• A focus on results and the ability to thrive in a consultative sales and team-based environment.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

$35,000.00 - $52,000.00

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for: 
We are looking for a talented Critical Infrastructure Operator to support the Sr. Manager of Critical Infrastructure Implementation and Operations as an individual contributor.  We’re seeking someone with a genuine passion for the operations of data centers and all the electrical and mechanical components that keep them running.  You will be accountable for maintaining 100% uptime through outstanding maintenance and skillful operations.  An entrepreneurial spirit and customer-focused mindset will be key in making your mark on this unique operations team within Canada’s leading wireless, cable and media company.

What you’ll do: 
•    Operate multi megawatt emergency power generation and distribution systems.
•    Generators, UPSs, DC Plants, Switchgear, etc.
•    Operate a wide variety of HVAC systems
•    Chillers, Pumped refrigerant, RTU’s, Splits, CRACs and others.
•    Complete minor repairs and routine maintenance independently and assist with complex repairs and work orders. 
•    Plumbing, belts, lubes, bearings, filter replacements, etc.
•    Operate/Maintain/Repair all manner of building automation devices including valves, dampers, humidifiers, actuators, pumps, etc. 
•    Operate/maintain/repair fire systems and their components including smoke and heat detectors, pre-action wet/dry sprinklers, standpipes, and related auxiliaries. 
•    Investigate and mitigate alarm causation and reset the system as required. 
•    Coordinate/Escort external trades. 
•    Perform daily routine water analysis and maintain defined chemical levels as per the water treatment programs. 
•    Maintain daily operators’ logbook.
•    Participate in the upgrading and upkeep of the building including cleaning/painting floors and equipment, painting of walls, piping, etc. 
•    Participate in the emergency response team. 
•    Other duties as assigned. 

What you bring: 
•    Trades ticket:  Power Engineering, Refrigeration Mechanic, Electrician. 
•    Shift work:  Ability to work in a rotational shift, mix of days and nights, ensuring 24/7/365 coverage. 
•    Certifications:  Building Environmental Systems, IFMA, or BOMA. 
•    Experience: Three years directly related. 
•    General building operations knowledge: Mechanical, electrical and automation systems.
•    BMS: Direct experience using and programming Siemens Desigo.
•    Safety: Familiarity with WHMIS regulations and practices. 
•    Ability to operate vertical platform lifts and/or forklifts. 
•    Strong organizational skills with the ability to manage multiple projects.
•    Involvement with Learning and training facilitation 
•    Strong communication skills - individuals and groups in oral and written form.
•    Comfort with the potential hazards of the role:
o    Exposure to heights when climbing on roof, equipment and ladders. 
o    Exposure to water treatment chemicals and fumes from paints, solvents, cleaners. 
o    Exposure to noise when maintaining and operating equipment. 
o    Exposure to low and high voltages and amperages. 
o    Exposure to working outdoors in inclement weather conditions. 
o    Exposure to heavy lifting.
o    Exposure to working in awkward positions.

What’s in it for you? 
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 
•    Competitive salary & annual bonus.
•    Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. 
•    Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 
•    Paid time off for volunteering.
•    Company matching contributions to charities you support.
•    Growth & Development Opportunities: 
o    Self-driven career development programs (E.g. MyPath program).
o    Rogers First: priority in applying to internal roles of interest.
•    Wellness Programs: 
o    Homewood employee & family assistance program.
o    Cognitive Behavioral Therapy (CBT) & Virtual therapy sessions.
o    Low or no-cost fitness membership with access to virtual classes.
•    Our commitment to the environment and diversity: 
o    Work for an organization committed to environmental protection.
o    Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. 
This is a site-based shift-work position requiring you to be at the specified site every shift as per the schedule.   Currently this team follows a 4 on 4, off alternating days/nights, 12 hr shift schedule.    There is no work from home component.  This team is deemed critical infrastructure and worked at site all through covid and would have to during potential future emergencies.

If you are selected to move forward in the recruitment process, here is what you can expect: 
•    15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 317606

Overview