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What is the opportunity?

Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets.  

As part of wider Client Management function, this role is primarily responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients.  The role is aimed at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.
    
Working collaboratively with CMG partners, BCS, Risk, IT and Front office businesses partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

What will you do?

• Maintain client and account level data in Capital Markets front and back office systems.
• Manage requests from multiple business areas; understand end to end process and trade flows.
• Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system
• Ensure that all accounts are cross referenced into the supporting CMG repositories
• Use appropriate tools and exception management processes to ensure data quality.
• Management of data attributes related to regulatory data initiatives
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Engagement with CMG globally regarding initiatives that relate to account management
• Review of CDR to source system reconciliations – perform root cause analysis
• Review of exception queues - perform root cause analysis

What you need to succeed?

Must-have

• Graduate degree in Finance or Business preferred
• 1 - 2 years of previous experince
• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Excellent organizational skills
• Strong verbal and written communication skills

Nice-to-have

• Experience with reference data and Capital Markets processes and Operations
• Project team experience in supporting the delivery of components of complex projects

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Business Acumen, Business Analytics, Critical Thinking, Customer Analytics, Detail-Oriented, Long Term Planning, Presentations, Problem Solving

Additional Job Details

90 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

Capital Markets

Regular

Salaried

2024-02-16

2024-03-01

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 7 months to less than 1 year

Physical Requirements:

• The candidate should be physically strong
• The candidate should be able to perform repetitive tasks

Other Requirements:

• The candidate should have an effective interpersonal skills, excellent oral communication, excellent oral communication, excellent written communication
• The candidate should be able to work in a flexible environment
• The candidate should be able to take initiative
• The candidate should be someone who can judge the situation
• The candidate should be able to work in an organized way

• The candidate should be someone who can be relied on
• The candidate should be a team player

Responsibilities:

• The candidate should be able to help children with homework, assume full responsibility for household in absence of parents, perform light housekeeping and cleaning duties, prepare and serve nutritious meals
• The candidate should be able to take children to and from school and to appointments
• The candidate should be able to tend to emotional well-being of children, teach discipline children according to the methods requested by the parents, instruct children in personal hygiene and social development
• The candidate should be able to keep records of daily activities and health information regarding children, maintain a safe and healthy environment in the home, organize, activities such as games and outings for children, prepare infants and children for rest periods and sterilize bottles, prepare formulas and change diapers for infants

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By Email
[email protected]

By phone
416-789-3070 Between 08:00 AM and 06:00 PM

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

The Facility Services Manager is accountable for day-to-day operations, vendor escalation and management of service delivery for the client(s) they support, as well as, reporting and analysis with regard to work order management and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

Facility Management

• Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
• Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
• Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
• Run report on open work orders and checks status with the appropriate vendors.
• In cooperation with the Service Delivery Team, update WO statuses if verified to be completed or resolved during follow up. 
• Respond to vendor inquiries regarding workorder related issues.
• Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
• Correcting information in the system, addresses, phone numbers.
• Adding new vendors and locations to the system.

Finance

• Review vendor quotes for scope and price accuracy
• Approve/decline quotes in BGIS system
• Financial oversight of work performed for client (where applicable)
• Review and resolve invoice referrals/escalations.
• Review and resolve invoicing errors.
• Review and approve billing for tech services.
• Review and approval of invoices for payment (Oracle).
• Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management 

• Make and receive calls/emails from the vendors and client partners for follow ups on workorder status.
• Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
• Primary escalation point for taking care of any issues regarding service.
• Involvement in specific Emergency workorders may need to be managed from start to end.
• Requesting approvals from the client.
• Participating and gathering information for QBR’s.

Reporting 

• Client reporting needs as required.

Quality Compliance 

• Execute quality & compliance team activities that support the quality compliance contractual obligations. 
• Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client. 
• With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities. 
• Provide input for planning, development, execution and improvement of compliance-related processes and programs. 
• Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues. 
• Comply with all company policies and procedures and adhere to company standards. 
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 3-5 Years of Relevant experience in Facility Management or Vendor Management.
• Demonstrated organizational, project planning and management skills.
• Technical writing skills.
• Good writing and verbal communication skills.
• Good training and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to develop, analyze and understand complex processes.
• Sound judgment skills based on observation of objective evidence.
• Ability to perform with minimum direct supervision.
• Understanding of compliance requirements of relevant external organizations.
• Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

• None Required.

The ABM Development Squad is looking for a Senior Developer to build the best systems possible. If you are excited about building a bank of the future by leveraging cloud technologies to build state of the art solutions, then join us on this modernization journey!

We are looking for someone who will interact with numerous dynamic teams across the Bank (from mobile developers in the Digital Factory to cloud infrastructure teams and external vendors that need a secure way into and out of the bank.) All this in an effort to ensure we are building a cohesive, future forward bank that leverages enterprise technology assets and best practices surrounding the use of modern software development. Clear, professional communication with peers and supporting team representatives is an important part of this job. As we build new and improve existing features for the future you will get to feel first-hand the impact of your work across the bank.

Is this role right for you? In this role, you will:
 

• Primarily focused on development, problem solving and challenging yourself and the team to build robust capabilities for Canadian Banking 
• Ensuring products are well maintained by identifying and eliminating technical debt. 
• Ability to showcase progress in projects/initiatives/programs, holding people accountable to their commitments and making sure we are on track for successful delivery. 
• Participating in design discussions focused on building the best customer experience. 
• Design and implementation of best practices/processes. 
• Assisting in architectural solution designs, roadmaps and related strategies that are aligned to Enterprise Security Standards. 
• Present and leverage technical information and solutions in a way that establishes trust relationships, persuade stakeholders, and achieve understanding and consensus at all levels. 
• Assess and analyze business strategy & requirements, the current technical environment and technology options to evaluate solution alternatives that meet business needs and bank strategy. 
• Participating in planning and review sessions. 
• Partner with multiple teams across the bank to collaborate on strategy and direction. 
• Assisting senior management to enforce standards and methodology; ensuring solutions are in line with the technology roadmap and mentoring the technical team members on a project to project basis. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

• 5+ years experience with Spring Boot/ Node.js back-end cloud development.
• 2+ years experience with React/Redux front-end development.
• Experience with coaching and mentoring junior developers on best practises is required. 
• 5+ years experience with reviewing code, product solutions, architectural design, etc. 
• 5+ years experience with designing documentation and other internal materials is essential.
• Having the ability to learn, analyze and adapt to constantly changing technologies and strategic is essential. 
• Experience working in an agile environment. 
• Experience in collaborating with other teams and stakeholders to enable new capabilities. 
• Experience in building automated self-serve solutions for end users and adopters would be astrong asset. 
• Experience in defining current and future state for products and the associated roadmaps would be astrong asset. 
• Attention to details, high standards for quality, ability to balance risk with technological advancements. 
• Excellent interpersonal, communication, and influencing skills with ability to build and foster relationships with business users, project stakeholders, strategic technology partners and external vendors and clients. 
• Commitment to maintaining a diversified set of skills through continued education and mentoring peers, team members, and clients. 

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid