947 Jobs Found
System Operator Full-time Job
Maintenance & Repair SaskatoonJob Details
Under the supervision of the assigned Project Engineer in charge, this position monitors and controls the electrical system equipment to ensure its safe and efficient operation and maintains and upgrades all Supervisory Control and Data Acquisition (SCADA) system equipment.
Duties & Responsibilities
- Monitors the electric system for abnormal conditions and promptly takes appropriate action to restore electrical power safely and to return the system to a secure state, following outages or system disturbances. Promptly reports all matters requiring attention of others to supervisor and appropriate management staff.
- Monitors the electric system and takes appropriate action to ensure that electrical power flows are within the capability of system equipment, that system voltages are within acceptable levels and the system is operating efficiently, which may include the control of power factor or peak demand, economical acquisition of bulk supply and minimizing losses.
- Prepares switching procedures and performs switching via the Supervisory Control and Data Acquisition (SCADA) system. Maintains logs of all switching operations and keeps equipment status accurately marked on the system schematics and virtual maps.
- Ensures that the appropriate reports and logs are completed for all power interruptions and component failures.
- Files and distributes SCADA reports.
- Performs routine backups of the SCADA system computer files and assists with software upgrades.
- Edits the SCADA system database and displays to reflect electrical system changes. Prepares specialized reports and custom control routines.
- Commissions and troubleshoots SCADA master station and remote terminal unit equipment.
- Assists with the investigation of customer voltage complaints, the analysis of electrical system operating data and various other studies.
- Performs other related duties as assigned.
Qualifications
Education, Training and Experience Requirements:
- Graduation from a recognized, two-year, post-secondary Electrical Engineering Technology program.
- Eligible for certification as an Applied Science Technologist (A.Sc.T) with the Saskatchewan Applied Science Technologists and Technicians.
- Two years' related experience in an electrical utility, including involvement in system operation.
Knowledge, Abilities and Skills:
- Knowledge of the theory relating to electrical power systems.
- Knowledge of personal computers and computer programming.
- Ability to perform system power flow and voltage calculations.
- Ability to work effectively in emergency situations.
- Ability to work with minimal supervision.
- Ability to provide effective direction to others.
- Ability to communicate effectively with team members.
- Ability to recognize hazardous situations or conditions.
Weekly Hours: 37.33
Closing Date: 12/10/2024
System Operator
City Of Saskatoon
Saskatoon - 337.4kmMaintenance & Repair Full-time
75,544.56 - 88,154.88
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Store Sales Associate Part-time Job
Canadian Tire Corporation, Limited
Sales & Retail Medicine HatJob Details
• Deliver exceptional customer service
• Complete all training, learning products and sharing knowledge
• Participate in general store upkeep including restocking, seasonal changeover, inventory, pricing and signing
• Handle cash & credit transactions
Store Sales Associate
Canadian Tire Corporation, Limited
Medicine Hat - 490.47kmSales & Retail Part-time
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Millwright Full-time Job
Maintenance & Repair SaskatoonJob Details
Reporting to the Maintenance Manager, the Millwright is responsible for the reactive, preventative and predictive maintenance and troubleshooting of manufacturing and packaging equipment.
Salary
$43.70 per hour
Relief schedule:
Schedule when not scheduled for shift coverage:
Monday – Friday : 8hrs 6:45- 15:15
Shift coverage:
12hr rotating days- 06:45- 18:45 – nights 18:45 – 06.45. Shift pattern is 5days on 5 days off, 2days on 2days off.
We support and take care of our employees and their families by offering :
- Competitive salaries
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Opportunity to contribute to a collective RRSP & TFSA
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Paid time off: Sick days, floater days and volunteer day off
- Employee Share Ownership Plan with an employer match
- Organized activities for employees and their families
- Advantageous discounts on Saputo products
How you will make contributions that matter:
- Carries out reactive, predictive and preventative maintenance on plant equipment
- Trouble shoots and repairs equipment in breakdown situations to minimize downtime
- Carries out equipment installations and modifications, repairing parts where necessary
- Work effectively in a processing environment without jeopardizing food safety
- Follows company policies and safety-first culture while continuously improving standards
- Works effectively and collaboratively with other trades groups to complete project assignments.
- Performs other duties as assigned by Maintenance Manager or assigned leadership designate.
- Excellent trouble shooting skills able to work collaboratively with all departments
- Highly motivated initiator, able to work independently with minimum supervision
- Effective communication skills, able to complete computer-based workorders
You are best suited for the role if you have the following qualifications:
• Millwright with a journeyperson ticket/license or certificate of qualification
• Proven hands-on experience within food industry or high-speed packaging plant (preferred)
- Sanitary Stainless steel welding experience
• Electrical and PLC troubleshooting experience
• 4th class power engineering certification or Steam Boiler experience
• Refrigeration and air handling systems experience
- Excited and willing to work night shift (7pm - 7am) including the availability for weekends
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.
Millwright
Saputo Diary
Saskatoon - 337.4kmMaintenance & Repair Full-time
43.70
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Long haul truck driver Full-time Job
Transportation & Logistics ReginaJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
On the road
Work locations may vary. Frequent or constant travel is required from the employee.
Work setting
- Willing to relocate
- Relocation costs covered by employer
Responsibilities
Tasks
- Address customers' complaints or concerns
- Drive as part of a two-person team or convoy
- Load and unload goods
- Operate and drive straight or articulated trucks to transport goods and materials
- Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment
- Perform emergency roadside repairs
- Perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
- Perform preventive maintenance
- Receive and relay information to central dispatch
- Record cargo information, hours of service, distance travelled and fuel consumption
- Tarping and ensuring safety and security of cargo
- Transport and handle dangerous goods
Credentials
Certificates, licences, memberships, and courses
- Driver's License (Class 1 or A)
1535 Victoria Avenue suite 2 Regina, SK S4P 0P6
How to apply
By email
Long haul truck driver
Dham Transport
Regina - 102.68kmTransportation & Logistics Full-time
32.40
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Security Guard Part-time Job
Security & Safety Medicine HatJob Details
We are seeking PART TIME SECURITY GUARD FOR MEDICINE HAT AREA.
* Must have a valid Alberta Security Guard License
* Must have a driver license (class 5) and own vehicle
* Must pass drug and alcohol test
* Must be available for the schedule listed below
Shift Opportunity:
2000 to 0200 -FRIDAY
2200 to 0600 - SATURDAY
2200 to 0600 - SUNDAY
2000 to 0200 - MONDAY
$17.50 PAY RATE
$16.50 TRAINING RATE
*Need to be able to train during daytime on weekdays. Minimum hours of training are 40.
We value diversity and inclusion and encourage all qualified people to apply.
https://www.securitas.ca/careers/security-guard
The posting will remain open until filled.
RESPONSIBILITIES:
- Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property, its assets, and personnel.
- Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.
- Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.
- Controls access to client site or facility through the admittance process.
- Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.
- Satisfies client needs by providing excellent customer service while minimizing risk to the client's property and assets.
- Monitors intrusion detection systems using automated alarm and video monitoring software.
- Uses computer systems and software to monitor sites and complete basic trainings.
- Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.
QUALIFICATIONS:
- Valid provincial Security Guard License
- Working knowledge of security operations and procedures
- Reliable means of transportation
- Excellent organizational skills
- Able to write routine correspondence, including logs and reports
- Basic computer skills such as the ability to use Microsoft Office.
- Able to walk, stand, and conduct patrols
- Must have excellent customer service and communication skills
- Must pass drug and alcohol test
- Must have valid driver license and vehicle
- First Aid/ CPR is considered an asset
OTHER BENEFITS:
- Free uniform
- Virtual training
- On the job training
- Top industry rates of pay
- Continuous learning opportunities
Security Guard
Securitas Canada
Medicine Hat - 490.47kmSecurity & Safety Part-time
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Customer Service Representative Part-time Job
Customer Service WinnipegJob Details
Application Deadline:
12/01/2024
Address:
2785 Pembina Highway
Part time role, minimum 12 hours/week. Candidates should be flexible to work within branch hours and available for 2 - 4 shifts per week. This is also a term role, with an expiry date of November, 2025.
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $43,500.00
Customer Service Representative
BMO Canada
Winnipeg - 480.84kmCustomer Service Part-time
33,850 - 43,500
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Cashier Full-time Job
Harris Meats & Groceries (2013) Inc
Sales & Retail WinnipegJob Details
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Supermarket/grocery store
Responsibilities
Tasks
- Operate cash register
- Process money, cheques and credit/debit card payments
- Scan items
- Receive payment for goods or services
- Greet customers
- Provide customer service
- Monitor all entrances and exits, request proof of payment when necessary
Additional information
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Physically demanding
- Attention to detail
Personal suitability
- Accurate
- Excellent oral communication
- Flexibility
- Team player
How to apply
By email
By phone
204-339-8406 Between 09:00 a.m. and 06:00 p.m.
Cashier
Harris Meats & Groceries (2013) Inc
Winnipeg - 480.84kmSales & Retail Full-time
15.80
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Cashier PT Part-time Job
Sales & Retail WinnipegJob Details
Why is this role important
Our Cashiers connect with customers through delightful conversations and efficient transactions to create a memorable in-store shopping experience.
What you’ll do
- Provide great customer service
- Scan products and process customer transactions accurately
- Support in the delivery of company-directed promotions and programs
- Handle cash and credit card transactions
- Keep the register area neat and stocked with essential supplies
- Assist customers with general inquiries
- Maintain a positive environment in the store
Who you are
- A team player with good communication skills
- Adaptable in a fast-paced work environment
- Resourceful and courteous when resolving inquiries
- Motivated to learn new things and delivering great customer service
Experience you bring
- Good news! No previous experience is required. We provide you with training to set you up for success!
What you bring
- Flexibility to work a variety of hours which may include mornings, afternoons or evenings... Must be available to work anytime on weekends
- Able to move 25lbs and remain in a stationary or standing position for entire shifts
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Cashier PT
Real Canadian Superstore®
Winnipeg - 480.84kmSales & Retail Part-time
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Collections Officer, Bilingual Full-time Job
Administrative Jobs WinnipegJob Details
The opportunity
Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.
Our Bilingual Collections Officers are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.
The day-to-day
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Respond to customer inquiries and concerns
-
Secure payments in a professional, equitable and timely manner
-
Work in partnership with clients to resolve disputes and negotiate best possible solutions
-
Exercise discretion and respect the confidentiality of all customer and vendor transactions
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Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)
Foundational knowledge and experience to grow from
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Fluently bilingual (French and English).
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Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.
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Ability to accurately set up and clearly document payment arrangements.
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Capability to think proactively and resolve problems logically and efficiently.
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Keen attention to detail with proven experience maintaining accurate documentation.
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Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.
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Intermediate in MS Office and the ability to quickly learn other applications and programs.
-
Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.
Skills and competencies that will take you further
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Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.
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Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.
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Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.
Put your career in drive with CWB National Leasing. Apply today.
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Wellness matters. We offer an award-winning benefits package that includes:
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hybrid work environments
-
everyday flexibility
-
company-funded health coverage
-
health care spending account
-
a flexible wellness program
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generous time-away options to unplug, rest & recover.
Career development. We commit to our employees’ development and help them reach their professional goals with:
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organization wide coaching services
-
mentorship
-
education support & training programs.
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
Collections Officer, Bilingual
CWB Financial Group
Winnipeg - 480.84kmAdministrative Jobs Full-time
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Driver Full-time Job
Transportation & Logistics SaskatoonJob Details
Application deadline: Open Until filled
Application requirements:
- Your up-to-date resume.
- We recommend you save a copy of the job posting for reference throughout the recruitment process.
The Logistics team is responsible for supporting Canadian Blood Services by utilizingbest practices to ensure the safe transportation of personnel, donors, equipment, blood products and supplies. Our Drivers do more than drive.In this role, you will assist in setting up booths, tables, and other equipment to ensure mobile donor events are ready for use in addition to transporting people and products integral to Canada’s Lifeline.
Formula for success
- Utilizing your experience with driving and transportation you will ensure that blood and blood products are transported in accordance with safety measures and procedures and are kept at an appropriate temperature. You will also ensure the safety of employees, donors and/or volunteers travelling with you.
- Drawing on your knowledge of safe transportation procedures and your attention to detail, you will conduct pre-trip inspections to ensure equipment is in proper working order, and accurately complete all required documentation.
- Leveraging your customer service skills, you will assist the collections team by greeting and helping donors book or rebook appointments as required.
- You will assist with setting up systems and Wi-Fi connections for mobile events by utilizing your familiarity with technology and aptitude for learning new programs.
- Utilizing your superior interpersonal and communication skills you will work with staff to carry and set up/dismantle equipment and supplies. You will also load and unload equipment and supplies at donor centre sites and upon return to centre.
Desired education and skills
- Completion of high school diploma or equivalent.
- Must possess a valid Saskatchewan Class 4 drivers license or 1-3 with knowledge test and a clean commercial drivers abstract from within the last 30 days.
- Minimum 24 months verifiable professional driving experience as a commercial vehicle driver, within the last 3 years.
- Basic computer skills and the ability to learn new systems and programs.
- A willingness to learn procedures in a regulatory environment.
- Ability to communicate effectively in English. A second language is considered an asset.
What we offer you
- Safe vehicles are provided with stringent maintenance schedules and inspections.
- 3 week's prorated vacation.
- Payment in lieu of holidays.
- Comprehensive group health, dental and vision benefits for you and your family.
- Premiums paid according to the collective agreement.
- Defined benefitpension plan.
- Employee discounts, wellness program, professional resources.
- Variety in your job, including ongoing training and development.
What you can expect
- Shifts/hours - must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed and mobile donor centers. Shifts include days, evenings, weekends, and statutory holidays.
- There will be no long haul or cross border driving required.
- Travel will be required to attend mobile events, and transportation will be provided by Canadian Blood Services.
- Physical capability to load, unload, push and carry heavy clinic equipment and supplies. This will include stooping, kneeling, crouching, lifting up to 23 kg (50 lbs.), pulling, and pushing up to 136 kg (300 lbs.) on a wheeled platform.
- Strong culture of mutual respect and integrity.
Driver
Canadian Blood Services
Saskatoon - 337.4kmTransportation & Logistics Full-time
21.50
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Customer Service Representative II Full-time Job
Customer Service ReginaJob Details
Hourly Salary: $25.24 - $32.63
Annual Salary: $48,123.00 - $62,213.00
Closing Date: November 28, 2024
Position Summary:
Note: This position starts as part-time, with a guaranteed 15 hours per week, with the potential to transition to full-time hours.
Note: All applicants must be available to work full-time for the first two (2) months to complete the required training.
We’re excited to welcome customer-focused individuals with exceptional communication skills to join our team in serving the vibrant City of Regina! As the first point of contact for residents, you’ll handle inquiries and service requests, making a direct impact in our growing community. If you’re a quick learner who thrives in a dynamic, fast-paced environment and has a passion for helping others through problem-solving, active listening, and empathy, this role is perfect for you!
Your main responsibilities include:
- Answer customer inquiries via phone, email, and social media regarding city programs and services.
- Clarify issues, determine customer needs, research and explore solutions, and escalate unresolved problems when necessary.
- Provide clear explanations of bylaws, regulations, policies, and procedures to customers.
- Use client relationship management software and phone to relay information and instructions to relevant departments and field personnel.
- Calculate, collect, and process payments, negotiate payment arrangements for outstanding balances, and refer cases for collections as needed.
- Update and document customer account information and all transactions in the relevant databases and computer systems.
- Perform related duties as required. To view the full job description, visit open.regina.ca.
What to expect:
- Performance-Driven Environment: Breaks, tasks, and statuses are scheduled, with regular reviews of employee metrics to maintain efficiency and quality.
- Supportive, Well-Organized Environment: Work in a structured call center with clear processes, use of evolving technology, and a collaborative team that provides the guidance and resources you need to succeed.
- High-Intensity Interactions: Handle customer inquiries with professionalism and composure, even when interactions are emotionally charged or challenging, requiring sound judgment and strong communication skills.
- Focused, Detail-Oriented Tasks: Engage in data entry and information verification with high concentration, auditory focus, and visual effort, often while sitting or standing for extended periods.
Who you are:
- You excel at professionally explaining and clarifying information, even when managing frustrated or escalated inquiries.
- You grasp complex bylaws, policies, and services related to water, sewer, taxation, assessment, collective agreements, and safety standards with ease.
- You are proficient in using office tools, enterprise software, and specialized applications to deliver efficient service.
- You have a keen ability to identify issues, resolve them by following established policies, and escalate when necessary.
- You bring experience in cashier duties, cash handling, and processing customer payments.
- You effectively manage tasks and adjust your activities to meet daily, weekly, and annual schedules.
- You demonstrate a strong ability to comprehend complex information and apply it effectively to achieve optimal results in various tasks and problem-solving scenarios.
What you need:
- This position requires a high school diploma and at least three years of experience in a front-line customer service environment.
- Experience in a call center and additional customer service training are considered assets.
Additional Requirements
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Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.
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Successful candidate will be required to provide proof of acquired education.
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Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.
Customer Service Representative II
City Of Regina
Regina - 102.68kmCustomer Service Full-time
25.24 - 32.63
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Client Support Analyst Full-time Job
Customer Service ReginaJob Details
Position Summary
This position provides technical support, troubleshooting and resolving of functional issues relating to the City's end user computing environment including hardware and software. This position provides account management services and support in the administration of all asset management aspects of the corporate hardware and software process. This position also participates in evaluating and deploying new end user hardware and software to ensure it meets departments' business needs and fits into the corporate environment. This position reports to the Technical Support Lead.
Key Duties & Responsibilities
- Provide technical related support to users by accepting and recording all requests, determining the probable resolution to these requests and resolving these requests
- Provide support and troubleshooting for the City's end user hardware and software environments including installation, relocation, and maintenance and network connectivity
- Ensure established service level requirements are met, escalate incidents at risk of breaching service level agreement including any major Incidents to the Technology Support Lead
- Ensure that schedules, orders and timelines are communicated and met for device installation, upgrades and terminations
- Provide account management services including the set-up, change and removal of accounts (login IDs) that provides access to applications and data in the City of Regina environment
- Participate in evaluating new end user hardware and software to ensure it meets departments' business needs and fits into the corporate environment
- Responsible for all tickets assigned ensuring completion of tickets to the satisfaction of the clients
- Maintain Service Desk databases and applications by accurately logging all Incident or Service Request details, troubleshooting steps and final resolution, allocating categorization and prioritization codes
- Manage deployment and recovery of IT equipment and maintain the asset management database, accordingly, deploy prepackaged software as needed using automated deployment tools
- Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals and ensuring software updates are completed
- Collaborate with other teams and vendors as necessary to investigate and resolve user problems
- Build and maintain advanced skill set in troubleshooting infrastructure, software and hardware as it relates to the City's environment
- Adherence to internal Cybersecurity prevention protocols and processes
- Maintain Service Desk databases and applications by accurately logging all Incident or Service Request details, troubleshooting steps and final resolution, allocating categorization and prioritization codes
- Manage deployment and recovery of IT equipment and maintain the asset management database, accordingly, deploy prepackaged software as needed using automated deployment tools
- Perform preventative maintenance including checking and cleaning of workstations, printers, and peripherals and ensuring software updates are completed
- Collaborate with other teams and vendors as necessary to investigate and resolve user problems
- Build and maintain advanced skill set in troubleshooting infrastructure, software and hardware as it relates to the City's environment
- Adherence to internal Cybersecurity prevention protocols and processes
Key Qualifications
- Typically, the knowledge, abilities and skills required are obtained through completion of a two-year diploma in Computer Engineering Technology or a university degree in Computer Science, or other related discipline combined with one (1) to two (2) years relevant experience providing technical end user support
- Certification in a Service Desk process methodology, such as ITIL Service Desk is considered an asset
- Knowledge of Service Desk operating environment, methodologies and software
- Knowledge of computer hardware, operating systems and software packages, and a range of diagnostic utilities
- Experience working in an ITIL-driven environment, principles and processes
- Demonstrated problem solving skills and ability to apply principles of logical thinking to define problems, analyze, evaluate and interpret information and make effective recommendations
- Professionally represent the Technology & Digital Innovation Department by applying customer service principles, practices and techniques in communicating policies, procedures and processes
- Communicate clearly and effectively both orally and in writing demonstrating fluent English language skills with the ability to adapt to diverse communication techniques to evaluate situations, identify problems and exercise sound independent judgement
- Knowledge of cybersecurity prevention techniques and best practices
- Ability to handle multiple tasks and develop solutions to technical problems while under pressure and meeting client expectations and deadlines
- Ability to handle difficult and sensitive situations with customers and employees
- Ability to establish and maintain effective working relationships with civic employees and external service providers
- Ability to contribute and work independently within a highly motivated team environment
- Ability to conduct research into a wide range of computing issues is required
Working/Other Conditions
- This position may be required to work irregular shifts and/or be on call 24 hours per day, 7 days a week. Must have the ability to lift and carry equipment such as printers, workstations, etc.
- A valid Class 5 driver's license is considered an asset.
Additional Requirements:
- Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
- Proof of education is required.
- Additional assessments may be conducted to evaluate competencies, skills, and knowledge.
Client Support Analyst
City Of Regina
Regina - 102.68kmCustomer Service Full-time
60,878 - 76,188
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