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As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What you’ll be doing…

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
 
 

Is this role right for you? In this role you will:

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates 
• Build strong customer relationships and deliver excellent customer service
• Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. 
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills 
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities– for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 1 year to less than 2 years

Responsibilities:

• The candidate should be able to record and prepare minutes of meetings, seminars and conferences and also train other workers
• The candidate should be able to determine and establish office procedures and routines, order office supplies and maintain inventory and also type and proofread correspondence, forms and other documents

• The candidate should be able to answer telephone and relay telephone calls and messages
• The candidate should be able to compile data, statistics and other information, open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information and also set up and maintain manual and computerized information filing systems

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Job Description

• The candidate will be responsible for guiding growing shoots into optimal development positions.
• The candidate will be responsible for maintaining and managing growth of vines, vine canopy and grapes.
• The candidate must plant, cultivate, and irrigate crops.
• The candidate must manually remove all suckers and water sprouts.
• The candidate must tie and secure plants.
• The candidate will be responsible for training trees to produce more fruit of higher quality.
• The candidate will be responsible for weeding.
• The candidate must harvest crops.
• The candidate will be responsible for cutting horticultural crops.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma.
• Training will be provided to the selected candidate.
• The candidate should have effective interpersonal skills.
• The candidate should be organized and flexible in nature.
• The candidate should have good judgemental skills.
• The candidate should be a good team player.

Work site environment

• Farm operations include fruit and vegetable combination farming and viticulture.
• The candidate will be required to work long hours in an outdoor environment.
• The candidate must be able to work at heights.
• The candidate must be able to work in wet/damp, dusty and hot conditions.
• The work site environment is noisy, and the candidate must be able to work with complete concentration even in such conditions.

Work setting

• The candidate should work in staff accommodation that offers live-in accommodation when an employer provides a housing offer to its employees.

Experience and specialization

Type of crops

• Crops include apples and grapes.

Additional information

Work conditions and physical capabilities

• The candidate should be able to work in fast-paced busy environment.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should be willing to work under pressure.
• The candidate should be required to handle heavy loads as part of routine work.
• The candidate should be prepared to perform physically demanding tasks as part of their daily work.
• The candidate must have excellent hand eye coordination.
• The candidate must be able to distinguish between colours.
• The candidate should have an eye for details.
• The candidate must be willing to work in a standing position for extended periods of time.
• The candidate must be willing to work long hours in bending, crouching, and kneeling positions.
• The candidate should be willing to work overtime if necessary.
• The candidate must be willing to work long hours in sitting, standing, and walking positions.
• The candidate must be willing to walk for long periods of time.

Benefits

• The candidate should receive Free parking; there is no additional charge for parking on the property.

How to Apply

If you are interested in applying, please submit your application through the provided channels or options.

Online

Note

Please include the following while sending the application

• Cover letter

Overview

Overview

• Location: 1660 Knight Road, Comox, BC V9M 4A2, Canada

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Additional Details:Pay rate: $21.58 / AM Shift: Mon - Fri 7:00 AM - 11:00 AM