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Bilingual Customer Experience Specialist Full-time Job

Air Canada

Customer Service   Toronto
Job Details

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What your day-to-day looks like

As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also: 

  • Conduct customer check-in, and prepare and issue boarding passes
  • Assist pre-boarding customers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area 

Take a look at this video to find out more about the Customer Experience Specialist role:https://youtu.be/aTKy5mJ3fdE 

 

Your benefits 

 

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with arange of benefits including:

  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. 
  • Choose how you’d work with us. We have both full-time and part-time opportunities available 
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family 
  • Training and development tools to help unlock your full potential. 

Qualifications

Skills and experience required

  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program 
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays) 
  • Ability to walk long distances and stand for long periods 
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility 
  • The ability to work within strict timelines in order tomaintain on-time performance 
  • Ability to adhere to Air Canada’s attendance and grooming standards 
  • Previous customer service experience with strong interpersonal skills 
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
  • Eligible to work in Canada
  • Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details. 

Linguistic Requirements 

 

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.  

 

Let your career take flight 

 

Don’tmiss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Bilingual Customer Experience Specialist

Air Canada
Toronto - 7.95km
  Customer Service Full-time
  17.30
Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in e...
Learn More
Oct 30th, 2024 at 18:47

Part- Time Maintenance Engineer Full-time Job

Santé Manitouwadge Health

Maintenance & Repair   Toronto
Job Details

Santé Manitouwadge Health is seeking an energetic, enthusiastic, confident team player for the position of Permanent Part-Time Maintenance Engineer. Under the direction of the Maintenance Lead Hand, the incumbent will assist with the efficient operation, maintenance and general repairs of the Hospital and all related properties. The maintenance department reports directly to the CEO.

 

Qualifications:

• Minimum Grade 12 education.

• Valid Driver’s License.

• Strong mechanical aptitude and troubleshooting skills is an asset.

• Must have a good knowledge of building systems and plant operations, maintenance, electrical and construction practices.

• Proven ability to work unsupervised, as well as part of a team.

• Must be available for weekends and evenings on-call as required.

• Must provide a vulnerable sector check.

• Must be able to use computers in day-to-day duties. 

• Trades certification an asset.

• Organizational Skills and Communication Skills

• Hours of work may vary flexible scheduling. 

 

Salary: As per UNIFOR Collective Agreement

 

Duties:

• Perform mechanical, electrical, plumbing, carpentry, or HVAC requirements of the hospital and associated properties.

• Monitor, maintain, and adjust all heating/mechanical/pneumatic equipment, control gauges, distributor panels, valves, thermostats, diffusers, and other equipment necessary to

• Good interpersonal skills, collaborative and ability to follow direction. • Respond immediately to emergency situations (fire, evacuation, equipment failure, etc.)

• Comply with all applicable codes, regulations, governmental agency, and company directives as relates to building operations and practice safe work habits.

• Must be physically able to perform duties as delegeted

 

Physical Demands:

• Considerable walking, lifting, standing, pushing, pulling, and bending.

• Working in confined spaces and working at heights.

• ability to lift 40 plus pounds.

 

Deadline: Applications must be received by 4:00 Wednesday, November 13, 2024.

Start date: TBD

Apply to: Linda Wieler, Employee Services Coordinator | [email protected] 1 Health Care Crescent, Manitouwadge, ON P0T 2C0

807-826-3251 x 206

Part- Time Maintenance Engineer

Santé Manitouwadge Health
Toronto - 7.95km
  Maintenance & Repair Full-time
Santé Manitouwadge Health is seeking an energetic, enthusiastic, confident team player for the position of Permanent Part-Time Maintenance Engineer. Under the direction of the Main...
Learn More
Oct 30th, 2024 at 15:25

Registered nurse (R.N.) Full-time Job

Santé Manitouwadge Health

Medical & Healthcare   Toronto
Job Details

Overview

Languages

English

Education

  • Bachelor's degree

Experience

Experience an asset

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Hospital/medical facility or clinic

Responsibilities

Tasks

  • Assist health care practitioners during examinations or treatments
  • Monitor patients and advise physician of any changes in patients' condition
  • Participate in community needs assessment
  • Address and document symptoms and changes in patients’ conditions
  • Assess patients to identify appropriate nursing interventions
  • Collaborate with members of an interdisciplinary health team to plan, implement, co-ordinate and evaluate patient care in consultation with patients and their families
  • Conduct disease screening
  • Deliver immunization programs
  • Dispense and administer medications and treatments as prescribed by a physician
  • Operate or monitor medical apparatus or equipment
  • Provide nursing care
  • Supervise licensed practical nurses and other nursing staff
  • Perform administrative tasks

Credentials

Certificates, licences, memberships, and courses 

  • Acute care nursing Certificate
  • CPR Certificate
  • Eligible for licensure as a Registered Nurse by the province/territory of work
  • First Aid Certificate
  • Licensure as a Registered Nurse by provincial or territorial authorities

Experience and specialization

Area of specialization

  • Emergency room
  • Geriatrics
 

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • As per collective agreement
  • Life insurance
  • Night shift premium
  • Pension plan

Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

 

How to apply

Include this reference number in your application

30-24/25

How-to-apply instructions

Here is what you must include in your application:

  • Job reference number
  • Cover letter

 

This job posting includes screening questions. Please answer the following questions when applying:

  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?

 

Linda Wieler, Employee Services Coordinator| [email protected] 1 Health Care Crescent, Manitouwadge, ON P0T 2C0 807-826-3251 x 206

Registered nurse (R.N.)

Santé Manitouwadge Health
Toronto - 7.95km
  Medical & Healthcare Full-time
  39.07  -  56
Overview Languages English Education Bachelor's degree Experience Experience an asset On site  Work must be completed at the physical location. There is no option to work remotely....
Learn More
Oct 30th, 2024 at 15:20

Intermediate Java Developer Full-time Job

BMO Canada

IT & Telecoms   Toronto
Job Details

Application Deadline:

11/21/2024

Address:

33 Dundas Street West

Job Family Group:

Technology

 

  • Must have experience in: Java, Angular, Oracle database, Spring framework
  • Nice to have experience in: AWS, Open Shift, Microservices

 

 

Job Description

Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting software testing and maintenance. Specific project areas of focus includes translating user requirements into technical specifications, writing code and managing the preparation of design specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures and programming languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business requirements.

  • Translates user needs into technical specifications by understanding, conceptualizing, and facilitating technical requirements from user.

  • Analyzes, develops, tests, and implements new software programs, and documentation of entire software development life cycle execution.

  • Performs preventative and corrective maintenance, troubleshooting and fault rectification of system and core software components.

  • Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.

  • Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.

  • Follows release management processes and standards, and applies version controls.

  • Assists in interpreting and documentation of client requirements.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently on a range of complex tasks, which may include unique situations.

  • Broader work or accountabilities may be assigned as needed.

 

Qualifications:

Foundational level of proficiency:

  • Creative thinking.

  • Building and managing relationships.

  • Emotional agility.

  • Quality Assurance and Testing.

  • Cloud computing.

  • Microservices.

  • Technology Business Requirements Definition, Analysis and Mapping.

  • Adaptability.

  • Learning Agility.

 

Intermediate level of proficiency:

  • Programming.

  • Applications Integration.

  • Test Driven Development.

  • System Development Lifecycle.

  • Troubleshooting.

  • System and Technology Integration.

  • Verbal & written communication skills.

  • Collaboration & team skills.

  • Analytical and problem solving skills.

  • Data driven decision making.

  • Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Technical proficiency gained through education and/or business experience.

 

 

Salary:

$60,000.00 - $111,700.00

Intermediate Java Developer

BMO Canada
Toronto - 7.95km
  IT & Telecoms Full-time
  60,000  -  111,700
Application Deadline: 11/21/2024 Address: 33 Dundas Street West Job Family Group: Technology   Must have experience in: Java, Angular, Oracle database, Spring framework Nice to hav...
Learn More
Oct 29th, 2024 at 16:53

Senior Information Security Specialist, Governance and Compliance Full-time Job

Canadian Tire Corporation, Limited

IT & Telecoms   Toronto
Job Details

What you’ll do

 

Reporting to the AVP, Cyber Governance Risk and Compliance, the Senior Information Security Specialist, Governance and Compliance will lead the charge in maintaining cyber security policies and standards, responding to regulator and auditor inquiries, and providing an advisory function to the business surrounding cyber security governance.

  • Provide senior level advisory services to cybersecurity, technology teams, and business team members, as required

  • Maintain cyber security policies and standards

  • Respond to external inquires regarding cyber security (e.g. ESG, regulators, etc.)

  • Analyze and assess cyber security related business scenarios and prepares/presents position papers providing risk-based recommendations to assist the leadership team in making informed decisions

  • Oversee and provide guidance on the cyber security configuration compliance management program for both on prem and cloud environments

  • Oversee and provide guidance on the cyber security vulnerability, configuration & patch remediation management programs

  • Oversee and provide guidance on the Cloud security compliance management program

  • Design and perform annual reviews of configuration benchmarks for teams to follow for new and existing systems

  • Manage the cyber security policy exemption management processes by assessing policy exception requests, maintaining the exception workflows, and updating and keeping current the exception database

  • Keep current with ongoing trends and changes within the cyber security community

 

What you bring

  • University degree preferably in an IT related discipline

  • CISSP, and/or CISM, and/or CISA, and/or CRISC designations would be an asset

  • 8-10+ years experience in information security, and/or IT Audit/Compliance, and/or external audit

  • Strong understanding of IT, cloud and cyber security concepts and best practices

  • Understands cyber security risks and control frameworks including NIST CSF, CIS, COBIT 5, and ISO 270001

  • Experience with security assessment tools such as Tripwire, Nexpose, MS Defender, McAfee EPO, Kenna, etc.

  • Understanding of Agile concepts and practices

  • Ability to communicate and influence effectively at all levels from technical staff to company leadership team

  • Proven ability to weigh business needs with information security priorities and make sound risk-based judgement calls

  • Experienced with analyzing and assessing cyber security related business scenarios, performing risk assessments, and preparing position papers outlining sound, risk-based recommendations

  • Experienced with analyzing and assessing cyber security policy exception requests and providing risk-based recommendations

  • Experience overseeing cyber security configuration compliance programs

  • Experience overseeing cyber security vulnerability & patch management programs

  • Experience overseeing Cloud security compliance management programs

  • Experience with developing security baselines based on industry accepted CIS benchmark, MS Azure security benchmark, PCI DSS benchmark, etc and conduct regular reviews to update existing custom baselines

  • Experience with Microsoft Azure Portal/Security Center to monitor and manage vulnerabilities, security policy compliance and all outstanding Microsoft recommendations

  • Familiar with KQL (Kusto query language) to develop scripts to query Microsoft Azure policy database to report compliance status

  • Technical knowledge including Linux, Windows, AIX, databases, network and security appliances and firewalls/IDS/IPS, web and cloud-based applications, secure coding practices, and cloud security

  • Highly proficient with MS Office suite of products

 

Hybrid

 

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

Senior Information Security Specialist, Governance and Compliance

Canadian Tire Corporation, Limited
Toronto - 7.95km
  IT & Telecoms Full-time
What you’ll do   Reporting to the AVP, Cyber Governance Risk and Compliance, the Senior Information Security Specialist, Governance and Compliance will lead the charge in maintaini...
Learn More
Oct 28th, 2024 at 16:35

PLANNER TRANSPORTATION Full-time Job

City Of Toronto

Transportation & Logistics   Toronto
Job Details
  • Posting Period: 28-Oct-2024 to 12-Nov-2024


Job Description:
 

We are seeking qualified and experienced transportation planning professionals to fill several current vacancies in the Transportation Planning section of the City Planning Division. Transportation Planning is comprised of specialized planning professionals who combine transportation and land-use planning skills and expertise to provide a number of services, including the following:
 

  • Planning sustainable and interconnected transportation networks to improve people's mobility choices, to create vibrant public spaces and to support economic prosperity, improving the overall quality of life in the City of Toronto.
  • Leading and being champions of the transportation vision in the City's Official Plan, including development of leading-edge policies on major transportation initiatives.
  • Providing evidence-based transportation planning technical analysis and best practices, supported by research and analysis of transportation and travel trends in the City and surrounding regions.
  • Communicating and educating people in a clear and compelling way in undertaking inclusive and transparent engagement and collaboration with stakeholders and the public, and providing an important liaison to all related transportation agencies.

 

Major Responsibilities:
 

Reporting to the Program Manager, Transportation Planning, the Transportation Planner will be responsible for investigating and analyzing a variety of city-wide and/or area specific transportation planning issues and initiatives and contributing to review and implementation of large, complex development projects, including transit initiatives, to help achieve the City's multi-modal transportation and planning policy objectives.

 

In addressing these responsibilities the individual will be required to:

 

  • Conduct transportation planning studies and review development applications, develop recommendations, and draft reports for Committees and Council.
  • Prepare planning, research and policy studies, secondary plans, precinct and master plans, transit planning studies, and undertake environmental assessments for multi-modal transportation initiatives.
  • Prepare requests for qualifications/proposals, terms of reference and study designs to support planning, research and policy studies, environmental assessments, and transit initiatives.
  • Compile and analyze socio-economic and geospatial data associated with transportation planning studies.
  • Prepare reports on multi-modal transportation issues affecting the City of Toronto.
  • Design, conduct and/or coordinate research and analysis activities and surveys.
  • Design, develop and maintain transportation planning information systems, data banks, and computer models to monitor transportation planning issues, trends and policies.
  • Assist in developing Official Plan and Zoning By-Law amendments and prepare reports.
  • Evaluate the implications of transportation planning initiatives of other municipalities, jurisdictions and agencies.
  • Consult with other City Divisions, municipalities, and agencies to coordinate, plan, develop and implement transportation policies, programs and projects.
  • Monitor projects and the progress of consultant studies, including day-to-day coordination and liaison with consultants, to assist in ensuring that studies are completed on time and within budget.
  • Provide work direction on research, analysis, surveys, and report writing assignments to Assistant Planners.
  • Maintains an awareness of developments and advancements in the transportation planning field. Provide information and advice in response to enquiries from elected officials, representatives of Provincial/Federal ministries and other municipalities, other government agencies, consultants, stakeholders and the public.
  • Assist the Senior Transportation Planner or Program Manager in representing the Division on inter-departmental and intergovernmental working groups and technical advisory committees
  • Maintain positive working relationships with other City Divisions (including Agencies, Boards and Commissions) as well as other levels of government and key stakeholders to foster effective partnerships.
  • Carry out specific Transportation Planning tasks as assigned.
  • Prepare for, and act as an expert witness before, the Local Planning Appeal Tribunal.

 

Key Qualifications:
 

Your application must describe your qualifications as they relate to:
 

  1. Post-secondary education in transportation planning/engineering, or in a professional discipline pertinent to the job function, or the equivalent combination of relevant education and experience.
  2. Considerable experience working on complex transit/transportation planning projects, such as transportation policy development, Transportation Master Plans, Transit Project Assessment Processes, Environmental Assessments, Official Plan Amendments, Secondary Plans and Corridor Studies.
  3. Experience in quantitative and survey research methodologies, data management, and analysis of demographic, social, economic and environmental trends, including graphical representation of statistics.
  4. Experience in performing technical analysis to support policy development.
  5. Experience in assisting with the implementation of public engagement programs for multi-modal transportation studies.

 

You must also have:
 

  • Knowledge of the Planning Act, the City's Official Plan, Municipal Class Environmental Assessment Process, Transit Project Assessment Process, Development Review Processes, Provincial Policies and Legislation related to land use planning, transportation planning, as well as current regulations and evolving policy trends in the City.  
  • Effective interpersonal and customer service skills to interact with all levels of the organization, and with elected officials, the media and the public.
  • Excellent communications skills to present and showcase information to a variety of audiences.
  • Ability to use a variety of computer software (e.g. Word, Excel, Access, GIS, Graphic Presentation, transportation modelling, etc.) and software packages relevant to supporting the division’s core requirements.
  • Effective consulting, conflict resolution and negotiating skills when dealing with the community, developers, consultants, other City Divisions, and public and private agencies.
  • Demonstrated ability to prioritize and complete project assignments working both independently and as a part of a team.
  • Demonstrated accountability, innovation and adaptability skills.
  • Proficiency in a variety of computer software (e.g. Word, Excel, PowerPoint, web-based applications).
  • Knowledge of other software packages (e.g. Synchro, Sim Traffic, Aimsun Next, Emme, GIS applications, etc.) relevant to supporting the Division's core requirements would be an asset.
  • Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act (OSHA) and other regulations/legislation that apply to the job duties.

PLANNER TRANSPORTATION

City Of Toronto
Toronto - 7.95km
  Transportation & Logistics Full-time
  65.01  -  71.22
Posting Period: 28-Oct-2024 to 12-Nov-2024 Job Description:   We are seeking qualified and experienced transportation planning professionals to fill several current vacancies in th...
Learn More
Oct 28th, 2024 at 16:09

Specialist IT Operations Full-time Job

Air Canada

IT & Telecoms   Toronto
Job Details

Air Canada is looking for a seasoned Specialist in IT Operations to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services experience minimal disruption. The ideal candidate will have a strong background in IT incident management, proven leadership skills, and the ability to work effectively under pressure. In this role, you will collaborate with cross-functional teams to identify, escalate, and mitigate major incidents while maintaining clear and effective communication with stakeholders. Furthermore, you will drive continuous improvement by evolving and implementing new processes aimed at reducing the frequency and impact of critical incidents.

Responsibilities: 

  • Serve as the primary point of contact for all major incidents reported, ensuring swift, efficient, and effective handling of incidents from detection to resolution.
  • Lead and coordinate activities of various teams involved in incident resolution, including technical support, operations, and communications teams.
  • Ensure all stakeholders are consistently updated on the status, progress, and resolution of major incidents through clear and timely communications via email, chat, phone, and incident management tools.
  • Maintain detailed incident records, including timelines, actions taken, and resolutions achieved, to facilitate post-incident analysis and continuous improvement. 
  • Coach colleagues, helping less experienced team members while guiding them in the current and future Air Canada process flows.
  • Conduct thorough incident analysis, identify root causes, and implement corrective and preventive measures to prevent recurrence.
  • Assess, recognize, and escalate incidents requiring higher-level attention based on established escalation procedures and protocols.
  • Contribute to the development and enhancement of incident management processes, documentation, and playbooks to ensure a consistent and efficient response to future incidents.
  • Work with the larger team on maintaining proper documentation strategies.
  • Work closely with members of the team, providing guidance and support, ensuring escalations and resolutions are timely and efficient.
  • Generate incident reports, including post-incident reviews, to communicate lessons learned, highlight improvements, and present findings to management.
  • Stay up to date with the latest industry trends, incident management best practices, and emerging technologies to improve the overall incident response capabilities of the organization.

Qualifications

  • A pertinent university degree or technical certification, and/or equivalent experience relevant to the position.
  • 9-12 years of experience in IT, operations, service delivery, or incident management, with demonstrated leadership in a large organization.
  • Advanced ITIL Foundation certification or comparable certifications are highly preferred.
  • Understanding of IT Management systems and tools, such as ServiceNow.
  • Proficiency in incident response frameworks and best practices.
  • Analytical Thinking: Capability to tackle a problem through a logical, methodical, and step-by-step process.
  • Teamwork: The ability and readiness to effectively collaborate with colleagues in a team environment, demonstrating excellent leadership, interpersonal, and communication skills.
  • Adaptability and Flexibility: The capacity to perform efficiently under stress or in rapidly changing or uncertain environments, while keeping self-control during challenging situations.
  • Accountability and Credibility: Assumes responsibility for the organization's outcomes and its future strategies. Shows a clear commitment to being seen as dependable, trustworthy, and reliable.
  • Customer Orientation: Evidences a commitment to meeting the needs of both external and internal customers.
  • Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Specialist IT Operations

Air Canada
Toronto - 7.95km
  IT & Telecoms Full-time
Air Canada is looking for a seasoned Specialist in IT Operations to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services exper...
Learn More
Oct 25th, 2024 at 18:16

Specialist IT Operations Full-time Job

Air Canada

IT & Telecoms   Toronto
Job Details

Air Canada is looking for a seasoned Specialist in IT Operations to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services experience minimal disruption. The ideal candidate will have a strong background in IT incident management, proven leadership skills, and the ability to work effectively under pressure. In this role, you will collaborate with cross-functional teams to identify, escalate, and mitigate major incidents while maintaining clear and effective communication with stakeholders. Furthermore, you will drive continuous improvement by evolving and implementing new processes aimed at reducing the frequency and impact of critical incidents.

Responsibilities: 

  • Serve as the primary point of contact for all major incidents reported, ensuring swift, efficient, and effective handling of incidents from detection to resolution.
  • Lead and coordinate activities of various teams involved in incident resolution, including technical support, operations, and communications teams.
  • Ensure all stakeholders are consistently updated on the status, progress, and resolution of major incidents through clear and timely communications via email, chat, phone, and incident management tools.
  • Maintain detailed incident records, including timelines, actions taken, and resolutions achieved, to facilitate post-incident analysis and continuous improvement. 
  • Coach colleagues, helping less experienced team members while guiding them in the current and future Air Canada process flows.
  • Conduct thorough incident analysis, identify root causes, and implement corrective and preventive measures to prevent recurrence.
  • Assess, recognize, and escalate incidents requiring higher-level attention based on established escalation procedures and protocols.
  • Contribute to the development and enhancement of incident management processes, documentation, and playbooks to ensure a consistent and efficient response to future incidents.
  • Work with the larger team on maintaining proper documentation strategies.
  • Work closely with members of the team, providing guidance and support, ensuring escalations and resolutions are timely and efficient.
  • Generate incident reports, including post-incident reviews, to communicate lessons learned, highlight improvements, and present findings to management.
  • Stay up to date with the latest industry trends, incident management best practices, and emerging technologies to improve the overall incident response capabilities of the organization.

Qualifications

  • A pertinent university degree or technical certification, and/or equivalent experience relevant to the position.
  • 9-12 years of experience in IT, operations, service delivery, or incident management, with demonstrated leadership in a large organization.
  • Advanced ITIL Foundation certification or comparable certifications are highly preferred.
  • Understanding of IT Management systems and tools, such as ServiceNow.
  • Proficiency in incident response frameworks and best practices.
  • Analytical Thinking: Capability to tackle a problem through a logical, methodical, and step-by-step process.
  • Teamwork: The ability and readiness to effectively collaborate with colleagues in a team environment, demonstrating excellent leadership, interpersonal, and communication skills.
  • Adaptability and Flexibility: The capacity to perform efficiently under stress or in rapidly changing or uncertain environments, while keeping self-control during challenging situations.
  • Accountability and Credibility: Assumes responsibility for the organization's outcomes and its future strategies. Shows a clear commitment to being seen as dependable, trustworthy, and reliable.
  • Customer Orientation: Evidences a commitment to meeting the needs of both external and internal customers.
  • Forward Thinking: Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Specialist IT Operations

Air Canada
Toronto - 7.95km
  IT & Telecoms Full-time
Air Canada is looking for a seasoned Specialist in IT Operations to take charge of leading and coordinating the resolution of major incidents, ensuring our global IT services exper...
Learn More
Oct 25th, 2024 at 17:53

Millwright Full-time Job

Magna Exteriors

Maintenance & Repair   Toronto
Job Details

QUALIFICATIONS NECESSARY TO DO THE JOB:

•    Must have Millwright certificate
•    Must have certificate from college or technical school; or five years related experience and /or training; or equivalent combination of education and experience. 
•    Able to read blueprints and schematic drawings to determine work procedures
•    Excellent knowledge of hydraulics, pneumatics and mechanical processes
•    Ability to solve practical problems and deal with a variety of concrete situations related to mechanical/maintenance issues
•    Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

MAIN DUTIES AND ACTIVITIES OF JOB:

•    Responsible to maintenance of presses, rolling mills, moulding machines and other production equipment
•    Responsible for repairs and lubrication of machines and other equipment
•    Dismantles machines and moves machinery and equipment as required
•    Assembles and installs equipment such as drive shafts, conveyors, etc.
•    Assembles machines, blots, welds, rivets or otherwise fastens them to foundation or other structures
•    Operates tool room equipment
•    Welds and fabricates required items
•    Must be able to work overtime when required and willing to help out when necessary as per customer demands
•    Must be organized and clean up the area and equipment at the end of the shift 
•    Must be able to communicate issues/problems to supervisor or manager
•    Good English (both written and verbal) communication skills
•    Basic Mathematical skills
•    Ability to compute ratio and percent
•    Knowledge of WHMIS
•    Good organizational skills, ability to work well without supervision
•    Attends training based on Mytox Internal Training Matrix
•    Utilizes effective Housekeeping Practices
•    Adheres to all Mytox safety rules and regulations
•    Follows all applicable Mytox BOS procedures
•    Any other reasonable request by management

Additional Information

Accommodations for disabilities in relation to the job selection process are available upon request

Millwright

Magna Exteriors
Toronto - 7.95km
  Maintenance & Repair Full-time
QUALIFICATIONS NECESSARY TO DO THE JOB: •    Must have Millwright certificate •    Must have certificate from college or technical school; or five years related experience and /or...
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Oct 25th, 2024 at 17:38

ScotiaMcLeod Administrative Associate Full-time Job

Scotiabank

Administrative Jobs   Toronto
Job Details

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

 

BRIEF INTRODUCTION
 
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

  • Ensure effective client administration by managing all administrative processes and escalations requiring investigation
  • Consistently demonstrate high levels of client service by:
    • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
    • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
  • Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
  • Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
  • Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 

 

DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

  • Experience in the securities industry
  • Already duly registered as an Investment Representative (IR) with CIRO
  • Excellent verbal and written communication
  • Strong organizational skills 
  • Ability to take initiative, work independently and meet deadlines
  • Meticulous attention to detail and excellent time management skills
  • Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

  • At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
  • The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
  • An organization committed to making a difference in our communities– for you and our clients.
  • An inclusive working environment that encourages creativity, curiosity and celebrates success. 
  • Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-HA1 #LI-Onsite

ScotiaMcLeod Administrative Associate

Scotiabank
Toronto - 7.95km
  Administrative Jobs Full-time
When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results...
Learn More
Oct 24th, 2024 at 17:35

Customer Service Representative Full-time Job

Scotiabank

Customer Service   Toronto
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Service Representative

Scotiabank
Toronto - 7.95km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Oct 24th, 2024 at 17:34

Software Engineer Full-time Job

Scotiabank

IT & Telecoms   Toronto
Job Details

Contributes to the overall success of the Payments & Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures

 

Is this role right for you? In this role you will:

 

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Champions a high-performance environment and contributes to an inclusive work environment.

  • Proactively provide guidance and recommendation on the software design.

  • Collaborate with SMEs to understand Business Banking and Cash Management trends.

  • Collaborate with cross functional team on the components to meet the performance requirements.

  • Collaborates to provide estimation and break down of work to enable small and frequent releases to production.

  • Actively participates in customer discovery and solution discovery sessions.

  • Builds software solutions that meet the needs of stakeholders while focusing on continually reducing technical debt

  • Sets up development environments necessary to build the entire solution.

  • Participates in merging, integrating, versioning, promoting, code through environments and version control.

  • Triaging and problem-solving incidents to restore services in production and with follow up on root cause / permanent fixes.

  • Create, socialize, and implement on technical roadmaps.

  • Coaches and mentors junior Engineers to support their career development and personal growth. 

  • Provides expertise in the technologies and frameworks used to deliver on business objectives.

  • Stays ahead of latest technologies, tools, patterns, best practices and brings them to the team for consideration.

  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

 

  • A recognized degree in engineering, computer science, math or related discipline

  • 3+ years of software development experience

  • Have experience in systems design and a solid understanding of development, quality assurance and integration methodologies.

  • Ability to communicate effectively with a software development team on tight deadlines

  • Extensive experience in JAVA related technologies and frameworks (React JS, Next JS, Spring Framework, J2EE, JSP, JSF 2, JUnit, ANGULAR JS)

  • Familiar with open-source DevOps tools (Bitbucket/GIT, Jenkins, Artifactory, Gradle, Docker)

  • Solid understanding of Test Automation framework and tools

  • 3 years+ experience developing microservices and micro frontends in Java

  • 2 years+ of experience with Google Cloud Platform and/or Microsoft Azure.

 

What's in it for you?

 

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

 

Work arrangements: Hybrid

 

#LI-Hybrid

Software Engineer

Scotiabank
Toronto - 7.95km
  IT & Telecoms Full-time
Contributes to the overall success of the Payments & Core Banking Engineering globally ensuring specific individual goals, plans, initiatives are executed / delivered in suppor...
Learn More
Oct 24th, 2024 at 17:32

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