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Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. 

We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: 

• Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted 
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs 
• Nurturing rich, long-standing relationships 
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs 

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service 
• Uncover and solve customers’ needs 
• Explain complicated concepts simply 
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment 
• Demonstrate an eagerness to learn and determination to succeed 

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you: 

• Have strong customer service skills 
• Are willing to assist in a professional, friendly and efficient manner 
• Are available to work a flexible schedule 
• Have experience with conducting simple sales, proactive marketing calls and providing financial advice  
• Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options 
• Previous banking experience is a strong asset 

What’s in it for you?

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers 
• A rewarding career path with diverse opportunities for professional development 
• An organization committed to making a difference in our communities– for you and our customers 
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development 
• A competitive compensation and benefits package

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As a member of the team, you will be responsible for performing tasks, such as mailroom sorting and machine operation, high and low speed mail opening and scanning, exceptions processing and similar activities. 

Requirements: 

• Ability to work in fast paced environment
• Previous experience in mailroom operations
• Experience with multi-tasking
• Attention to detail and organization skills
• Performs clerical task functions as needed
• Able to lift upto 50lbs.
• Able to stand for extended periods of time
• Must be PC literate and be proficient with email, internet, MS Office, including Excel, Outlook & Word

Be part of the future 

Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries.

Our inaugural Strategic Portfolio Office (SPO)’s FinOps team for GTEP is mandated to help our internal stakeholders maximize value and achieve more with their cloud investments.

The role:

You will be an integral part of our Cloud FinOps team, with a responsibility for turning cloud data into actionable insights for application teams through effective reporting designed to a drive a culture of cost optimization and efficiency across all aspects of our cloud investment. Leveraging your deep knowledge of cloud and cloud datasets, you don’t shy away from asking the hard questions.

Is this role right for you?

• You enjoy building & defining technical and financial visibility; as well as operation tooling for our cloud platforms, working with our Data Office.
• You excel at identifying and surface opportunities for cost optimization and efficiencies by analyzing consumption and spend patterns.
• You are keen at being a key advisor to end users on the data that FinOps provides, and, as well, the expected outcomes of insights and recommendations.
• You are eager to be that visible evangelist promoting FinOps principles, best practices, and culture to increase the ability to understand cloud spend and optimization opportunities.
• You aim to be acutely aware of cloud spend footprint and detect any unusual consumption.
• You can utilize the Azure/GCP cost datasets to innovate data analysis that helps the organization better understand and react to cloud spend.
• You are ready to develop & maintain automated chargeback and workflows to streamline chargeback processes and improve efficiency.
• You shine at understanding data analytics needs and identifying high-impact opportunities to improve the chargeback process and implement sound analytics solutions and capabilities.
• You excel at turning data into valuable and actionable insights, managing, and optimizing data retrieval, administration, and automation.

Do you have the skills that will enable you to succeed in this role?

• You possess strong communication (verbal/written) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset.

• You can demonstrate professional working experience with Microsoft Azure and/or GCP & its inherent native tools, including Cost Analysis and the backend cost datasets.
• You have at least 3+ years of professional working experience with Cloud capacity forecasting, cloud cost optimization techniques, and GCP/Azure services.
• You have at least 2+ years of professional working experience in building related practices for data ingestion, reconciliation, validation and visualization.
• You have at least 2+ years of professional working experience in driving the adoption of dashboards and dataflows that we will build for application teams to understand their consumption and costs.
• You can demonstrate familiarity with Application Programming Interface (APIs), User Interface (UIs), and automation scripting for cloud environments.
• You are self-motivated, independent, and a strategic/conceptual thinker.
• You possess exceptional analytical skills & problem-solving capabilities.

• You can adapt to working in a fast-paced, collaborative team environment.
• You must have attention to detail and a commitment to delivering high-quality results.
• Post-secondary education in Finance, Business, Mathematics, Computer Science, or in a technology related discipline.
• Completion or enrolment to complete a FinOps Certified Practitioner or FinOps Certified Professional would be beneficial to your candidacy.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

• As a part of our Hybrid Work Model, when required to be onsite, our primary office in Scarborough is:

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Furnished with an onsite cafeteria that serves hot foods (breakfast & lunch), salads, sandwiches, snacks & hot/cold drinks.
• Our lounges have TV’s, fridges, microwaves, complimentary hot beverage stations & water dispensers.
• Minutes from the 401 & DVP. Free onsite & offsite employee parking. Charging stations for electric vehicles onsite.
• Accessible by TTC bus from Eglinton subway station on Line 1 or from Warden subway station on Line 2 or from Kennedy station on Lines 2/3.  When it begins to operate, the Eglinton Crosstown Light Rail Transit’s Birchmount stop is steps away.
• Kennedy GO Station on the Stouffville line & Scarborough GO Station on the Lakeshore East line, with connecting TTC buses, can get you to this worksite.

The Team
The Global Identity & Access Management organization is responsible for setting the strategy and roadmap for Identity and Access Management (IAM) and defining, delivering, operating and governing security controls pertaining to IAM across Scotiabank globally.  This includes Identity Lifecycle Management, centralized provisioning of workforce identities, access governance, certification of workforce identities and accounts, management of privileged access, authentication including Multi-Factor Authentication and Single Sign-On, as well as the selection and integration of IAM solutions.

The Role
We are looking for an experienced IAM Architecture and Engineering Director to join our organization. As the director, you will be responsible for providing direction, oversight and strategic management of Scotiabank's portfolio of global IAM solutions. The director is accountable for delivering complex solutions against IAM roadmap covering solution architecture & design, development & integration to ensure the utmost security and efficiency in access control. The director is also accountable for maintaining IAM systems to ensure systems resiliency and currency. 

Is this role right for you?

• You possess a visionary and strategic leadership while inspiring team of IAM architects and engineers to embrace your vision and be best in class team responsible for implementing and maintaining IAM solutions.
• You thrive in providing strong leadership and driving employee empowerment and a high degree of engagement.
• You excel in overseeing the architecture and design of identity solutions for the enterprise in a large and distributed environment.
• You excel in delivering complex projects providing global, innovative solutions that improve IAM.
• You excel in managing IT design, development and support teams to support the enablement of IAM capabilities. 
• You excel in the assessment and selection of IAM technologies and integration partners.
• You excel in relationship, stakeholder management and influencing and negotiation skills, effective at all levels up to senior executives.
• You can efficiently perform management tasks including incident response and escalations; vendor & contract management; infrastructure management and service resiliency; and service ownership.
• You enjoy challenges of working on different types of projects (from large complex to simple).
• You collaborate with various business lines, IT support functions and Cyber Security functions to ensure IAM meets business needs.

Do you have the skills that will enable you to succeed in this role?

• You have 10+ years of experience architecting, developing, integrating, implementing and managing complex solutions and large IT teams.
• You have proven experience of the IAM industry and expert understanding of IAM technologies including Virtual Directory Services (VDS), Single Sign-On (SSO), Active Directory Federated Services (ADFS) and Active Directory (AD) platforms, Identity and Access Governance (IAG), Identity Providers (IDP), Identity Provisioning, Adaptive / Biometric Authentication, Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Cloud IAM.
• You demonstrate strong knowledge of modern IAM protocols (such as SAML 2.0, OIDC, OAuth 2.0, SCIM), and frameworks (such as FIDO 2.0).
• You have working experience with DevOps pipelines and tools, and strong knowledge of SDLC (define, design, build, test and deploy) practices.
• You have experience with program delivery including planning and estimation.
• You possess excellent people leadership managing 20+ team members and advanced communication (verbal/written/presentation) skills to deliver strong business-focused presentations. Spanish is an asset.
• You have Bachelor’s degree in Computer Science, Information Security, or related field (Master’s preferred).
• You have expertise in cybersecurity best practices and understanding of compliance standards (e.g., NIST, ISO 27001)
• Experience with Agile Delivery and the role of a product owner would be an asset.
• Certification(s) (CISSP, CISM, CCSP) would be an asset(s).

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates don’t need experience, training will be provided
Security and safety: Bondable

Physical Requirements:

• The candidates should be comfortable working in a fast-paced environment

Other Requirements:

• The candidates should demonstrate flexibility in their approach to work

• The candidates should be team players, collaborating effectively with others

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to operate a cash register
• The candidates should be able to process money, cheques, and credit/debit card payments
• The candidates should be able to scan items
• The candidates should be able to receive payment for goods or services
• The candidates should be able to stock shelves and clean the counter area
• The candidates should be able to greet customers
• The candidates should be able to provide customer service

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Maple Leaf Foods is looking for an experienced DZ driver with both automatic and standard transmission experience. The delivery driver is responsible for ensuring a timely and safe delivery of product to customer locations while providing professional service in a team-oriented environment. The delivery driver is also responsible for coordinating the unload with hands-on support in collaboration with a delivery helper. Come join our team to experience working in the exciting and rewarding Agricultural Industry!

SHIFT: Full-Time - Monday, Tuesday, Thursday and Friday

What's in it for you:

• Salary: $28.46/hour
• Fast paced learning environment
• Opportunities for growth and training development!
• Benefits after 3 months of service 
• Pension after 1 year of continuous service

Responsibilities Include:

• Safe transportation of product to customer locations
• Completing circle check, log books, and other regulatory requirements including truck maintenance
• Manual loading and unloading of product according to plant and customer specifications
• Collaborating with various teams throughout the day
• Provide direction and guidance to Delivery Helper to meet customer requirements
• Supporting training needs for new hires as an overall team
• Following all procedures (e.g. biosecurity, HACCP, CHEQ)
• Positive customer interactions
• Other duties as assigned

Required Qualifications:

• Must have valid DZ license or equivalent with clean driver’s abstract
• Must have 3-5 years driving experience with a D license or equivalent
• Demonstrated commitment to safe work practices
• Must understand and follow all Animal Welfare/HACCP/Biosecurity procedures (Training will be provided)
• Willing and able to work flexible hours, including some Wednesdays (e.g. early starts and/or late end times)
• Proven communication and interpersonal skills
• Able to complete work without supervision
• Able to work in extreme weather hot or cold
• Must be in good physical condition – able to lift up to 50 lb. overhead repetitively
• Delivery experience an asset
• Familiarity with delivery routes an asset

Location: 70 Heritage Drive, New Hamburg, Ontario

Maple Leaf Foods is looking for an experienced DZ driver with both automatic and standard transmission experience. The delivery driver is responsible for ensuring a timely and safe delivery of product to customer locations while providing professional service in a team-oriented environment. The delivery driver is also responsible for coordinating the unload with hands-on support in collaboration with a delivery helper. Come join our team to experience working in the exciting and rewarding Agricultural Industry!

SHIFT: Full-Time - Monday, Tuesday, Thursday and Friday

What's in it for you:

• Salary: $26.96/hour
• Fast paced learning environment
• Opportunities for growth and training development!
• Benefits after 3 months of service 
• Pension after 1 year of continuous service

Responsibilities Include:

• Safe transportation of product to customer locations
• Completing circle check, log books, and other regulatory requirements including truck maintenance
• Manual loading and unloading of product according to plant and customer specifications
• Collaborating with various teams throughout the day
• Provide direction and guidance to Delivery Helper to meet customer requirements
• Supporting training needs for new hires as an overall team
• Following all procedures (e.g. biosecurity, HACCP, CHEQ)
• Positive customer interactions
• Other duties as assigned

Required Qualifications:

• Must have valid DZ license or equivalent with clean driver’s abstract
• Must have 3-5 years driving experience with a D license or equivalent
• Demonstrated commitment to safe work practices
• Must understand and follow all Animal Welfare/HACCP/Biosecurity procedures (Training will be provided)
• Willing and able to work flexible hours, including some Wednesdays (e.g. early starts and/or late end times)
• Proven communication and interpersonal skills
• Able to complete work without supervision
• Able to work in extreme weather hot or cold
• Must be in good physical condition – able to lift up to 50 lb. overhead repetitively
• Delivery experience an asset
• Familiarity with delivery routes an asset

The incumbent is responsible for supporting the delivery of our people strategy within an assigned client group and acts as an employee champion and change agent. This individual will be energetic, results driven and have a strong desire to deliver exceptional client focus partnerships.  This role assesses and anticipates our people needs and fully integrates themselves into the hatchery environment by communicating needs proactively with their cross functional teams.  As a true business partner, the incumbent will be responsible for all HR requirements for two hatcheries with over 150+ employees.

Any MLF team member interested in being considered for this role are encouraged to apply online by November 28. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Provide direction and support to hourly and salaried employees in such areas as workplace policy, payroll, benefits, recruitment, compensation, employee legislation, staffing, and current and new systems.
• Assist and coach managers and supervisors in determining appropriate corrective action, conflict resolution, and performance management techniques for their employees.
• Actively engage leaders in daily issues and problem resolution in support of business needs.
• Support the annual PAD, LER, and merit cycle.
• Contribute to the continuous improvement of all HR processes and ensure consistent application.
• Monitor and communicate with departments to understand recruitment requirements and lead the recruitment process.
• Oversee reporting on key metrics, identifying trends and proposing proactive actions which will support in the achievement of plant targets.
• Investigate and respond to all employee concerns and take steps to resolve issues.
• Promote positive employee relations initiatives to maximize employee morale, performance, recognition and retention.

What You’ll Bring:

• Post-secondary education with a focus in Human Resources
• Several years’ experience in a Human Resource role
• Related experience in a large and fast-paced environment
• Proven ability to coach, teach, lead others
• Demonstrated experience in performance and development
• Excellent interpersonal and communication skills; able to develop positive working relationships with all employees
• Ability to multi-task and meet deadlines
• Proficient in Microsoft office software (Word, Excel, Outlook)
• Results driven with the ability to take initiative, analyze and problem solve
• CPHR designation or working toward designation is preferred
• Flexibility with their shift schedule, based on the business needs

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Location: 70 Heritage Drive, New Hamburg, Ontario

Maple Leaf Foods is looking for an experienced DZ driver with both automatic and standard transmission experience. The delivery driver is responsible for ensuring a timely and safe delivery of product to customer locations while providing professional service in a team-oriented environment. The delivery driver is also responsible for coordinating the unload with hands-on support in collaboration with a delivery helper. Come join our team to experience working in the exciting and rewarding Agricultural Industry!

SHIFT: Full-Time - Monday, Tuesday, Thursday and Friday
Must be available on Wednesdays if needed.

What's in it for you:

• Salary: $26.96/hour
• Fast paced learning environment
• Opportunities for growth and training development!
• Benefits after 3 months of service 
• Pension after 1 year of continuous service

Responsibilities Include:

• Safe transportation of product to customer locations
• Completing circle check, log books, and other regulatory requirements including truck maintenance
• Manual loading and unloading of product according to plant and customer specifications
• Collaborating with various teams throughout the day
• Provide direction and guidance to Delivery Helper to meet customer requirements
• Supporting training needs for new hires as an overall team
• Following all procedures (e.g. biosecurity, HACCP, CHEQ)
• Positive customer interactions
• Other duties as assigned

Required Qualifications:

• Must have valid DZ license or equivalent with clean driver’s abstract
• Must have 3-5 years driving experience with a D license or equivalent
• Demonstrated commitment to safe work practices
• Must understand and follow all Animal Welfare/HACCP/Biosecurity procedures (Training will be provided)
• Willing and able to work flexible hours, including some Wednesdays and weekends as required (e.g. early starts and/or late end times
• Proven communication and interpersonal skills
• Able to complete work without supervision
• Able to work in extreme weather hot or cold
• Must be in good physical condition – able to lift up to 50 lb. overhead repetitively
• Delivery experience an asset
• Familiarity with delivery routes an asset