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At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

•  Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Attend to activities that fall outside the scope of regular Contractor Technicians calls (i.e. time consuming, intermittent reception problems, riser issues, complicated home networks).

• Resolve Customer impacting issues and Escalations providing feedback for improvements.

• Diagnose and/or correct all technical problems for all Rogers Products to the satisfaction of the customer and in accordance with company specifications.

• Reconnect/disconnect equipment and/or services as per company standards and procedures.

• Maintain strong customer relations through daily contact with customers and in some cases our competition when dealing with escalations and special requests.

• Accurately complete all required documentation pertaining to installations, service, maintenance, and sales activity.

• Work closely with all Contractor Technicians to ensure all standard levels of First Time Right are met.

• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy..

• Respond to outages on the Access Networks as required.  You must be prepared to work rotating shifts, on call rotation, and be responsible for field work during all weather conditions..  

• Expectation to know and meet MTTR (Mean Time to Restore) targets for Outages, Service Order referrals and Directed Maintenance activities..

What you bring: 

• Post-Secondary Education or Technical Diploma would be an asset.

• Valid driver's license in good standing is required.

• Minimum five (5) year fiber experience.

• Proficient with troubleshooting and usage of test equipment and tools such as SLM, OTDR and VOMs.

• Ability to work shifts, weekends, and overtime, Statutory holidays as required.

• Must be willing to work in adverse weather conditions.

• Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 25+ ft.

.

Schedule: Full time
Shift: No Selection
Length of Contract: Not Applicable (Regular Position)
Work Location: 22 Peel Street (7148), Simcoe, ON
Travel Requirements: No Selection
Posting Category/Function: Field Operations & Maintenance

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Overview

Overview

Internal Title: Sales Development Manager

We are hiring for two vacant positions;

1. SDM, Large Store Format - Brantford/Haldimand, Caledonia and Hamilton (certain parts) AND
2. SDM, Small Store Format - Hamilton, Central 
If you are interested in either of the vacant roles, please submit your application to this vacancy

Facility Location- Hamilton  

Work Location - Hamilton 

Employee Type -  Regular Employee FT  Hourly 

Shift/Hours –  Afternoons - 1pm-9:30pm - Monday-Friday

Pay - $34.59 per hour

In the role of Retail Territory Sales Representative working in the Hamilton/Stoney Creek Territory you will be part of the Ontario Commercial team. This position reports to the District Sales Manager, and is responsible for achieving volume and distribution targets for our continued success in the region.

This role provides hands-on training, company vehicle, cell phone, tablet, and the opportunity to learn and grow with one of Canada's oldest brewing companies.

The Responsibilities:

• Through a First Choice lens, build and support relationships with key customers, business partners, industry associations, government and suppliers
• Negotiate annual agreements for on-premise customers to ensure profitability and success when assisting in the implementation of their strategic initiatives
• Achieve and exceed targeted sales plans on a daily, weekly, monthly and annual basis
• Ensure brilliant execution by building rapport and supporting product standards
• Plan and administer budgets, develop business case proposals and execution
• Participate in daily sales meetings with your team
• Analyze valuable data by tracking volume, distribution performance and the competitive landscape to develop strategies that will help us meet any challenge

The Other Qualifications

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy
• You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships
• You are deadly serious about execution and take pride in a proven track record in delivering results
• You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable
• You are a skilled negotiator focused on the customer; your constant curiosity fosters your innovative style and you can equally execute ideas given to you

• You exhibit the Molson Coors “Our Brew” values and demonstrate this daily in your actions and attitude
• You have a Bachelor’s degree in Business Administration, Marketing or other relevant field
• You have 1 - 5 years' progressive experience in sales and key accounts management in the consumer or direct store delivery industries;
• You must have and maintain a provincial valid driver’s license in good standing with no limitations/restrictions.
• As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check and provide a driver’s abstract

Work Perks that You Need to Know About: 

• We care about our People and Planetand have challenged ourselves with stretch goals aroundourkey priorities 

• Wecare about our communities, andplay our part to make a difference – from charitable donations to hitting the streets together to build parks,giving back to the community is part of our culture and who we are 

• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 

• Ability to grow and develop your career centered around our First Choice Learning opportunities 

• On site Pub,access to cool brand clothing and swag, top eventsand, of course...free beer and beverages! 

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences 

Facility Location- Hamilton  

Shift/Hours –  Part-Time - 0-40 hours a week. Morning and Afternoon shifts

Pay - $18.94/hr + $1.00/hr afternoon shift premium 

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 
 

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Hamilton-James and Fennell

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services